Search Hotels in Marlborough Downtown, Marlborough

"The only reason i would not go back was that the room was awful."

"A week before we arrived, I checked to make sure the pool was working. They said it was, but when there were a swim classes on Saturday morning, we could use the pool at the Element across the parking lot. We got there and the pool was out of service for the entire time of our stay. Friday through Monday. The Element pool was also out of service for our entire stay. We were very disappointed . The room was very clean and the bed was super comfortable. . I would recommend some sort of nightlight because when the lights were off, it was really dark. If you had to usethe bathroom in the middle of the night, it was pitch dark. The area around the bathroom sink is pretty minimal if there are two people. I can’t imagine taking a family to this hotel. The so called closet area was very small. It did not go side to side. It went front to back and was very shallow. My husband and I were going to an event where we had to take some nice clothes and there was barely room for them. The bathroom on the first floor near the lobby had no soap in the dispensers for the entire time that we were there, and the trash was never emptied although I did ask the front desk to take care of it on Saturday night. It was never taken care of. It was nice having a pool table in the lobbysince we could not swim and we had a little free time."

"I have to say I am very dissatisfied with our stay at this hotel. We reserved a deluxe king room on the executive level with a sofa bed, but upon arrival, none of these rooms were available. Instead, we were given a handicap-accessible room on the second floor facing a back patio where people gathered and talked at all hours. To make matters worse, instead of a proper sofa bed, my son was given a rollaway bed with an extremely hard mattress. The bathroom lacked even basic space to place toiletries, and the bathtub was clogged for the first two days. I reported this issue on the first day, but it wasn’t addressed until I complained again the following day. I requested a room change twice, but was only offered a similar room without handicap features—not the room category I had originally paid for. After four nights, it was clear that getting the room we reserved was simply not going to happen. Additionally, the club lounge is closed on weekends, something that was never disclosed anywhere during booking. As a frequent traveler and a Platinum member with Expedia, I was especially disappointed by how this situation was handled. The staff repeatedly used the excuse that my reservation was made through a third party, and as a result, made no real effort to improve our stay or provide a satisfactory solution. Overall, this experience fell far below expectations and was extremely frustrating."

"Excellent complimentary breakfast buffet that includes made-to-order omelettes. Staff was very attentive and accommodating. Rooms/suites were excellent for our extended stay."

"Spacious rooms and extremely friendly staff. Convenient parking with a great breakfast selection. "

"This is an old place. "

"Rooms were clean, staff was nice and efficient. Breakfast was good. No complaints"

"My stay at Bedford Hotel Plaza was honestly one of the worst hotel experiences I’ve ever had. From the moment we arrived, the place felt neglected and poorly maintained. The swimming pool was completely unacceptable — there wasn’t even any water in it. Instead of being a relaxing hotel facility, it looked abandoned and unusable, which was incredibly disappointing considering it was advertised as one of the hotel amenities. The room itself was just as bad. The windows didn’t even close properly, which meant constant noise from outside and cold air coming in all night. It made it almost impossible to sleep comfortably, and it also felt very unsafe. Breakfast was the final disappointment. Not only was the food low quality and poorly presented, but there were actual bugs around the breakfast area. Seeing insects near food completely ruined my appetite and raised serious concerns about hygiene and cleanliness throughout the hotel. Overall, the entire hotel felt run-down, unhygienic, and badly managed. I would absolutely not recommend Bedford Hotel Plaza to anyone looking for a comfortable or clean place to stay. There are far better hotels for the same price. Very disappointing experience."

"Great location, friendly and helpful staff, clean and large room/bathroom."