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Reviews of Holiday Inn Express & Suites Marion, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Marion, an IHG Hotel
1842 Marion Mount Gilead Rd, Marion, OH

Reviews

8.0

Very good

Rating 10 - Excellent. 128 out of 291 reviews" "
Rating 8 - Good. 83 out of 291 reviews" "
Rating 6 - Okay. 41 out of 291 reviews" "
Rating 4 - Poor. 17 out of 291 reviews" "
Rating 2 - Terrible. 22 out of 291 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was fine. Breakfast was a bit bland but it all worked out. The employees were great!
Stayed 3 nights in Apr 2024
Response from Allan on 15 Apr 2024
thank you I hope I hope we can host your family again.

2/10 Terrible

Gail

Travelled with family
Liked: Cleanliness, property conditions & facilities
We didn't get a chance to experience a stay. You cancelled our reservation.
Stayed 1 night in Mar 2024
Response from Allan on 15 Apr 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

2/10 Terrible

Jami

Stayed 1 night in Mar 2024
Response from Allan on 15 Apr 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

2/10 Terrible

Michael

Travelled with family
Upon arrival we were told our reservation was canceled do to overbooking, leaving me and my 11 year old son with no where to stay. I will never use Expedia again and will warn people never to do so.
Stayed 2 nights in Mar 2024
Response from Allan on 15 Apr 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Allan on 15 Apr 2024
thank you I hope I hope we can host your family again.

2/10 Terrible

Cassandra

Stayed 1 night in Mar 2024
Response from Allan on 15 Apr 2024
I'm so sorry you had a bad experience I hope we can redeem ourselves in the future with you in the future.

10/10 Excellent

John Perry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for us.
Stayed 1 night in Mar 2024
Response from Allan on 13 Mar 2024
I am very happy that your stay was up to your standards, and we were able to make you feel like home. Can't wait to host you and your family again.

10/10 Excellent

Tanya

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful!
Stayed 2 nights in Mar 2024
Response from Allan on 13 Mar 2024
I am very happy that your stay was up to your standards, and we were able to make you feel like home. Can't wait to host you and your family again.

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I DON'T NEED TO COMMENT FURTHER
Stayed 1 night in Feb 2024
Response from allan on 29 Feb 2024
thank you I am glad you had a wonderful stay.

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from allan on 29 Feb 2024
thank you I am glad you had a wonderful stay.

10/10 Excellent

Ruth

Stayed 1 night in Feb 2024
Response from allan on 29 Feb 2024
thank you I am glad you had a wonderful stay.

6/10 Okay

Kenneth, Boulder

Business traveller
The property needs some attention. The gym has several pieces of broken equipment and the TV is missing. The elevator has a broken button. This has been this way for several months.
Stayed 3 nights in Jan 2024
Response from allan on 29 Feb 2024
I am sorry that some of the equipment was not working for you. I hope you give us another chance while we get this items fixed

6/10 Okay

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is fine. The maintenance needs to be better. The staff was amazing The room door {room 301) The latch did not work properly and the door would not come as expected. The door did not close all the way when I left and came back. Thankfully no one entered. They had maintenance check the door and they messed with the latch and said the locks are being replaced next year and I needed to push on the latch a few times to get it to close properly. I was visiting with family and came back to find my room door was propped open again after the staff straightened up. The check in system I checked in and everything was fine. That night I was working at the desk and someone opened the door and entered the room. I called down to the desk and they said there was an error and the system put my name in another room and not the one I was assigned. I thought everything was fine and when I came back from getting some food I found that my key did not work. I then had to go down to the desk to get the key assigned to my room again. The next day I was visiting family I came back and my key did not work again. I went down to the desk and they had only set it for the next day and I still had on more night on my reservation. Several things made my trip challenging and the staff did their best to correct the issues. I was told management would reach out to discuss what had happened and that has not happened yet.
Stayed 3 nights in Jan 2024
Response from allan on 29 Feb 2024
I am sorry that you didn't have a great experience with us during you time here. I hope you give us another chance when you are coming back in this town.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean & affordable shower "screamed" when started - a bit loud...
Stayed 1 night in Nov 2023

10/10 Excellent

Madeleine

Stayed 3 nights in Nov 2023

8/10 Good

Brian

Stayed 1 night in Nov 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities
Unfortunately it was not stated that the swimming pool heater was not working and evidently it is a common issue. I could have booked another hotel if i knew that in advance.
Stayed 2 nights in Nov 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Stayed 2 nights in Oct 2023

10/10 Excellent

Glenn, Bermuda Dunes

Stayed 2 nights in Sep 2023

8/10 Good

Tonya

Stayed 1 night in Sep 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Linda

Stayed 1 night in Sep 2023

8/10 Good

Francis, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Tyler

Stayed 1 night in Aug 2023

10/10 Excellent

Jeanna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access.
Stayed 1 night in Aug 2023

10/10 Excellent

Mike

Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk girl was amazing. Breakfast was perfect for us.
Stayed 1 night in Aug 2023

8/10 Good

Scott, Grandville

Liked: Cleanliness, staff & service, property conditions & facilities
Refreshed interior.
Stayed 1 night in Aug 2023

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is showing its age
Stayed 3 nights in Aug 2023

10/10 Excellent

Gus C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Romi

Stayed 1 night in Jul 2023

6/10 Okay

Tracy

Liked: Staff & service
The bathroom floor was not swept. The bathtub had gross marks that looked like somone was cut up in it. The tv kept going out. The people above me were super loud. The back door was broken, but no parking left in front. The bed was comfortable.
Response from Crystal, General Manager on 18 Jul 2023
Hello Tracy,Thank you for staying at the Holiday Inn Express Marion. We appreciate your feedback. I am so sorry to see that you had some issues during your stay. This is not the way we want to hear about your experience with us. I have shared your review with my staff to correct these issues. I do hope that you will give us another chance. Stay safe and be well.

8/10 Good

Brenda

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to share
Stayed 3 nights in Jul 2023
Response from Crystal, General Manager on 18 Jul 2023
Hello Brenda,Thank you for choosing the Holiday Inn Express Marion. We appreciate your feedback. I am happy to see that you had a great stay. Hopefully we will see you again. Until then, stay safe and be well.

6/10 Okay

Peggy

Travelled with family
Liked: Cleanliness, staff & service
There was no water pressure and it took 15 min for water to even get warm for taking a shower. This is not ideal when you need to get moving in the morning.
Stayed 3 nights in Jul 2023
Response from Crystal, General Manager on 17 Jul 2023
Hello Peggy,Thank you for staying with us at the Holiday Inn Express Marion. We do appreciate your feedback. I am very sorry that you experienced an issue during your stay. I do have our maintenance team checking on the issue with the water pressure. I do hope that you will give us another chance the next time you are in the area. Until then, stay safe and be well.

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Crystal, General Manager on 9 Jul 2023
Hello Patty,Thank you for choosing the Holiday Inn Express Marion. I am very happy to see that you had a great stay. We hope to see you again! Until then, stay safe and be well.

10/10 Excellent

Scott

Stayed 1 night in Jun 2023
Response from Crystal, General Manager on 14 Jul 2023
Hello ScottThank you for staying with us at the Holiday Inn & Suites Marion. We appreciate your feedback. I am very happy to see that you had a great stay. We do hope to see you again. Until then, stay safe and be well.

2/10 Terrible

Camille

Stayed 2 nights in Jun 2023
Response from Crystal, General Manager on 12 Jun 2023
Hello Camille,Thank you for choosing the Holiday Inn Express Marion. I am very sorry to see that you did not have a good stay. Please feel free to contact me so we can discuss what went wrong so I can train my staff to do things better. Stay safe and be well.

10/10 Excellent

jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great two night trip
great place for my short business trip. the staff was amazing. the bed was so comfortable. breakfast was perfect. 3rd floor ice machine was broke but the first night one of the staff members ran and got it for me.
Stayed 2 nights in Jun 2023
Response from Crystal, General Manager on 9 Jun 2023
Hello Jamie,Thank you for staying with us at the Holiday Inn Express Marion. I am happy to see that you had a great stay! Hopefully we will get to see you again. Stay safe and be well.

10/10 Excellent

Hollie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and nice place we were impressed
Stayed 1 night in May 2023
Response from Crystal, General Manager on 28 May 2023
Hello Hollie,Thank you for staying with us at the Holiday Inn Express Marion. We appreciate your feedback. I am very pleased to see that you had a great stay! We look forward to seeing you again.

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Andrew was lovely and very helpful during check-in. All the other staff was also extremely helpful and friendly.
Stayed 2 nights in May 2023
Response from Crystal, General Manager on 18 May 2023
Hello Paul,Thank you for staying with us at the Holiday Inn Express Marion. I am very happy to see that you had a great stay! I will make sure to pass on your kind words to the staff. Especially Andrew! We hope to see you again real soon.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Overpriced
Room was clean. The rest of the Motel was under construction. Breakfast Bar was in a conference room. Not very Good. Overall, outside looks better than inside. Really needs the remodeliing that is getting done. More like a Comfort Inn at a Holiday Inn Express price.
Stayed 3 nights in Apr 2023
Response from Crystal, General Manager on 3 May 2023
Hello Robert, Thank you for choosing the Holiday Inn Express Marion. I am happy to see that we could provide you with a nice clean room. I hope that you will give us another chance and are able to see the updates we are doing to improve our breakfast room. Until then, stay safe and be well.

8/10 Good

Joel

Stayed 1 night in Apr 2023
Response from Crystal, General Manager on 18 May 2023
Hello Joel,Thank you for staying at the Holiday Inn Express Marion. I am happy to see that you had a great stay! We hope to see you again. Until then, stay safe and be well.

6/10 Okay

Katie

Stayed 1 night in Apr 2023
Response from Crystal, General Manager on 8 May 2023
Hello Katie,Thank you for choosing the Holiday Inn Express Marion. I hope you had an enjoyable stay. We look forward to seeing you again. Until then, stay safe and be well.

2/10 Terrible

Rebecca

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No service in room and no hot water and elevator was not in service part of the 4 days we were there
Stayed 3 nights in Apr 2023
Response from Crystal, General Manager on 17 Apr 2023
Hello Rebecca,Thank you for choosing the Holiday Inn Express & Suites Marion. I apologize for the elevator being down for a couple hours on your last night with us. I am glad that we were able to get our elevator company out quickly to fix it. I apologize for the other issues that you encountered. I wish there was a way to compensate you somehow. If you would like to discuss this further, please feel free to give me a call.

10/10 Excellent

Elizabeth

Stayed 1 night in Apr 2023
Response from Crystal, General Manager on 8 May 2023
Hello Elizabeth,Thank you for choosing the Holiday Inn Express Marion. I am happy to see that you had a great stay! We look forward to seeing you again. Until then, stay safe and be well.

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Weekend stay
The hotel was fine for a quick weekend stay. They are doing some construction so some areas were closed. The room was nice but the pool area could use some renovations. Our room door was not working properly and you had to slam it to get it to close. If my husband was not there, I don't know if I would have been strong enough to pull it closed from the inside.
Stayed 1 night in Apr 2023
Response from Crystal, General Manager on 12 Apr 2023
Hello Katherine,Thank you for choosing the Holiday Inn Express & Suites Marion. I am happy to see that you had a good stay. I do want to apologize for the issue you encountered with the door. Thank you for bringing it to the attention of the staff so that we could get it fixed. I do hope that you come to stay with us again and can see how pretty our renovations will be! Until then, stay safe and be well.

6/10 Okay

Tamara

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2023
Response from Crystal, General Manager on 29 Mar 2023
Hello Tamara,Thank you for choosing the Holiday Inn Express & Suites Marion. We appreciate your feedback. We use feedback such as yours to coach our staff on how to make your stay more enjoyable. I do hope to see you again. Until then, stay safe and be well.

8/10 Good

Krista

Travelled with partner
Disliked: Amenities, property conditions & facilities
The breakfast area was being renovated and the pool was closed.
Stayed 1 night in Mar 2023
Response from Crystal, General Manager on 28 Mar 2023
Hello Krista,Thank you for choosing the Holiday Inn Express & Suites Marion. I am happy to see that you had a good stay. I do apologize that we are in the process of renovating our breakfast area. I do hope that you were able to have breakfast in our meeting room. We are working very hard to update our hotel. I hope you will stay with us once we have it finished so you can enjoy the new updates. Until then, stay safe and be well.

6/10 Okay

Matthew

Liked: Staff & service
They are doing construction and the area by the front desk is very messy
Stayed 1 night in Mar 2023
Response from Crystal, General Manager on 23 Mar 2023
Hello Matthew,Thank you for choosing the Holiday Inn Express & Suites Marion. We appreciate your feedback. We look forward to seeing you again so we can show you the great improvements we are doing to our lobby and breakfast area. We are excited to have a fresh new look!Until we meet again, stay safe and be well!