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Reviews of Best Western Marion Hotel

2.5 out of 5
Best Western Marion Hotel
400 Comfort Dr, Marion, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 432 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 153 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff. Easy check in.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Heather on 27 Apr 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank You for the kind words. We hope to see you again soon

8/10 Good

Nancy

Travelled with partner
The property is older, and could use some technical updates likes USB ports on the lamps, but we were comfortable, the room was clean and the staff was accommodating. Breakfast omelets were great!
Stayed 1 night in Apr 2024
Response from Heather on 27 Apr 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank You for the kind words. We hope to see you again soon

6/10 Okay

DAVID

Travelled with family
Liked: Staff & service
Bathroom needs to be updated rather dated and very tight.
Stayed 1 night in Apr 2024

10/10 Excellent

Donald

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They always have a good breakfast and friendly staff.
Stayed 2 nights in Apr 2024

8/10 Good

Charles

Business traveller
Liked: Staff & service
Good room for the price.
Stayed 3 nights in Apr 2024

10/10 Excellent

James

Stayed 1 night in Apr 2024
Response from Heather on 27 Apr 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Thank You for the kind words. We hope to see you again soon

6/10 Okay

Kimberly F

Stayed 1 night in Mar 2024

4/10 Poor

Tom

Travelled with family
Disliked: Cleanliness, property conditions & facilities
limited hot water, no elevators,
Stayed 2 nights in Mar 2024

10/10 Excellent

Terry

Stayed 1 night in Mar 2024

8/10 Good

CYNTHIA L

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Broken elevator, but staff was great, breakfast was wonderful. Fantastic staff at breakfast room.
Stayed 1 night in Mar 2024

10/10 Excellent

Anita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the 24/7 coffee and tea service. I loved the warm in-door pool with towels provided. Every employee was friendly. The beds, showers, lobby etc were all very comfortable. I plan to stay at this hotel again next year when we attend the Truthseekers Homecoming event.
Stayed 2 nights in Mar 2024

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were signs that no pets were allowed, however there were people with pets, so apparently they don’t enforce the no pet rule. There are some people who are allergic to pets and that is not good policy to advertise no pets and not enforce it.
Stayed 1 night in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet, breakfast good.
Stayed 1 night in Feb 2024

4/10 Poor

Tracy

Liked: Staff & service
Disliked: Cleanliness, amenities
The room had food left in the refrigerator and on the table. The sink and shower had used soap in it. That’s unacceptable to me. Unsanitary at its finest. The staff was friendly. The breakfast bar had no hot food during breakfast and no forks.
Stayed 1 night in Feb 2024
Response from GM on 18 Feb 2024
We're extremely sorry about this. The housekeeper will be informed about how their actions caused you to have a bad experience. Hope you give us a chance again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Service was great. Front desk staff very nice. Room was big and clean, just a little dated with style/decor. Pull out sofa was bad, and my daughter scraped her arm and leg on the metal pieces when climbing in to it. Breakfast was plentiful, but breads were hardened and dried out. Would stay again if passing through.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place overall but hot tub was just warm.
Stayed 1 night in Jan 2024

8/10 Good

Madhurita

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Linda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down. Roaches
Roaches in the room, wallpaper coming off, lights in bathroom kept going off and gross.
Stayed 1 night in Dec 2023

10/10 Excellent

Susan, Cedar Rapids

Stayed 1 night in Jan 2024

6/10 Okay

patricia

Liked: Cleanliness, staff & service
Excellent maytress, but room was noisy
Stayed 1 night in Dec 2023
Response from B on 30 Dec 2023
Thanks for your response. We request you to inform front desk next time to ensure they provide you with a quiet room.

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jiang

Stayed 2 nights in Dec 2023

8/10 Good

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice size, very comfortable beds. Good hot breakfast each am.
Stayed 4 nights in Dec 2023

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good condition
Stayed 1 night in Dec 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nothing fancy but clean and good hot tub
The place is outdated and nothing fancy to look at, but it was clean, comfortable, customer service was good and the pool and hot tub were greatly appreciated by me and my family.
Stayed 1 night in Dec 2023

6/10 Okay

LYNN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby and rooms were clean but had an order when we walked in. It was a strong chemical Oder throughout the place. I think is was carpet cleaner. We did like the beds. It was an ok place to stay
Stayed 1 night in Dec 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast that was included was pretty good, room was clean, comfortable, quiet, and the bed was good what more could you ask for short of being home?
Stayed 1 night in Dec 2023

8/10 Good

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and friendly. Rooms are organized and well kept. The only downside is how close it is to the road, you can hear the traffic from the highway while trying to sleep.
Stayed 1 night in Dec 2023

8/10 Good

Nancy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

richard, evansville

Stayed 1 night in Dec 2023

6/10 Okay

Tracie

Travelled with family
Smelly
Hot water must be extra. It is warm enough you are not freezing but you certainly can’t take a hot bath to soak after a long trip. Hallway is very smelly. The room was not smelly but the hallway was. The breakfast ok. And of course I needed to adjust my stay. It couldn’t because I booked on hotels.com. So I left a day early without getting reimbursed. Won’t be staying there again. Nice people and the room was clean.
Stayed 3 nights in Dec 2023
Response from B on 13 Dec 2023
I'm so sorry to hear that you experienced this. We take good care of our property and will investigate your complaints diligently. Hope you give us another chance.

8/10 Good

Annette J

Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Stayed 1 night in Dec 2023

10/10 Excellent

Barton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was convenient to the highway but we did not hear the traffic noise.
Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cant say enough good things about the Marion IL staff and property. So very helpful and accommodating. Very clean property. Free Breakfast area was clean and well stocked and the service was outstanding! Front desk and housekeeping went out of their way to fulfill my needs. Thank you so much for an enjoyable visit!
Stayed 2 nights in Nov 2023

10/10 Excellent

Clarence

Stayed 1 night in Nov 2023

4/10 Poor

Dustin

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel room was missing a knob for the bathroom door. The toilet was constantly running and did not flush properly.
Stayed 2 nights in Nov 2023
Response from B on 3 Jan 2024
I'm so sorry to hear that. We have taken swift action to fix those issues. I hope you give us another chance.

10/10 Excellent

Ed

Stayed 1 night in Nov 2023

4/10 Poor

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
This motel way overpriced. Not clean, beds mattresses pillows worn out. Toilet handle broken, empty can floating in toilet reservoir. Don't stay there!
Stayed 1 night in Nov 2023
Response from B on 23 Nov 2023
I'm sorry you had to face this. I wish you had let the front desk know we would've given you a new room right away. Regardless we will take action towards these issues immediately.

10/10 Excellent

amy

Liked: Cleanliness
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 5 nights in Nov 2023

6/10 Okay

Gail, Metamora

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
So my son and daughter and I stayed here for a local wedding. Check in was easy, very nice staff. I immediately noticed that this is an older facility as all the furniture looked older and worn. Our room was fine, but I was disappointed there was on double sized beds, I guess I just assumed they would be queen, but there were no queens to be had. It ended up being fine. It's a quiet property. We slept well. We stayed two nights. Their free breakfast needed some updating. They were out of orange juice both mornings, only one side of the four slot toaster worked. There were 2 waffle griddles but only one worked. The coffee was good and the woman working there was very nice and always walking around cleaning tables or passing out more coffee ( this was more so on Monday morning as there were fewer people there). The selection of fruit on Monday morning was 3 small apples. I noticed mold on one of the muffins. I'm not usually one to complain but this is something they could work a bit harder on. The people at the desk were very nice.
Stayed 2 nights in Nov 2023
Response from B on 15 Nov 2023
I'm sorry our hotel doesn't have rooms with 2 Queen Beds. We have two double beds listed on Expedia. It's unfortunate that the orange juice untimely ran out but we'll ensure to stock extra. We've ordered a new toaster to replace the current one. The waffle makers were tested today and work fine. The muffins are ordered fresh every week. Thanks for your feedback and hope you give us another chance. Best.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The hotel and our room were clean. The check in attendant was very friendly. The breakfast was very well stocked, hot and great options. The bed was comfortable enough. My only complaint is the water pressure in the shower. It was extremely low. There was better pressure from the sink. We'd stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ov
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast, she was kind and pleasant. Professional and passionate about her work…
Stayed 1 night in Nov 2023