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Reviews of Americas Best Value Inn Marion, IL

2 out of 5
Americas Best Value Inn Marion, IL
1802 Bittle Pl, Marion, IL

Reviews

5.8
Rating 10 - Excellent. 58 out of 427 reviews" "
Rating 8 - Good. 110 out of 427 reviews" "
Rating 6 - Okay. 79 out of 427 reviews" "
Rating 4 - Poor. 74 out of 427 reviews" "
Rating 2 - Terrible. 106 out of 427 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Jose

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Although the staff was gentle the property is in pretty bad shape, dirty and run down. Way overpriced due to the eclipse so many of us had to compromise.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Jose, We appreciate your kind words about our staff. We encourage you to reach out to our management team directly regarding any concerns about the property condition. Your feedback is valuable to us as we strive to provide the best experience for all our guests.

4/10 Poor

Grace

Travelled with family
Disliked: Cleanliness
The room was dated. The linen was very thin and stained and/or dirty. To the point we had to get new ones. It was a no smoking room but it definitely had been smoked in. Of course it was 4-8 so big price gouge. Would not stay here again. The staff were pleasant.
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Grace, Thank you for sharing your feedback with us. We appreciate your kind words about our staff members. We have noted your concerns regarding the room condition and will address them accordingly to improve the guest experience in the future. We value your insights and hope to have another opportunity to welcome you back for a better stay.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
This was the worst Hotel I have ever been in. There were literally bugs crawling in the bed sheets. It was old and filthy. The key cards wouldn’t work
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Hi Lori. Thank you for your feedback regarding your recent stay at our hotel. We take this matter very seriously, and we will conduct a thorough investigation and address the cleanliness and pest control issues immediately. Your feedback is crucial, and we appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback

4/10 Poor

amy

Disliked: Staff & service
Shouldn’t say u have laundry if u can’t do it till a certain time we planned a stay there cuz it had that and breakfast
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Hi Amy. Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Shango

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 30 Jan 2024
Hello Shango. We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to our room which was 101 first they had roaches falling from the curtains told the guy at the front desk he gave us a new room which was room 106 they also had roaches as well so I took my newborn and boyfriend told him he refused a refund spent 200$ for a room we didn’t stay in we went to a different hotel and they were way better than this place would never go here again
Response from Guest Relations Specialist on 1 Jan 2024
Hi Chyanne,We sincerely apologize for the inconvenience you experienced during your stay at our hotel. Our team is dedicated to maintaining a high standard of cleanliness, and we take reports of pests very seriously. We have conducted a thorough investigation into the matter and have implemented additional measures to address any issues identified. We regret that your expectations were not met on this occasion, and we appreciate your feedback as it helps us improve our services. Please know that your concerns are being addressed with the utmost urgency.

8/10 Good

Margaret

Travelled with pets
Liked: Cleanliness, staff & service
It’s a cheap motel, so, you know what kind of place it is, but for the price, it was good. Nice staff, clean enough, super strong air conditioner/heater unit lol. One genuinely annoying thing, I wanted to hook my Nintendo Switch to the TV in the room to watch something on YouTube and it wouldn’t work and I know my HDMI worked. The internet says the type of TV that the hotel has, Hisense, is known to have problems with picking up signals from devices.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 28 Nov 2023
Hi Margaret,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words about our staff, the cleanliness of the room, and the effectiveness of our air conditioner/heater unit. We have taken note of your concern, and we will be reviewing the connectivity options and compatibility of our TVs to ensure a more seamless experience for our guests in the future. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, amenities
Bathroom was dirty the day we got the room they don’t clean room on a daily basis. I went to the front desk asked him to clean the room. They made the beds gave us fresh towels never clean the bathroom. Pretty disgusting.
Stayed 3 nights in Nov 2023
Response from Guest Relation Management on 21 Nov 2023
Hi John,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is crucial to our improvement efforts, and we will address this matter with our housekeeping team to ensure that our cleaning standards are consistently met. Additionally, we appreciate your note about the room not being cleaned on a daily basis, and we will review our processes to prevent similar occurrences in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely terrible. It was dirty run down and loaded with cockroaches!!! I demand a full refund as i had to leave a day early because i discovered cockroaches and lots of them. I had to cut my trip short because i had to get rid of everything i had in case of roaches! I have pictures i would like to show you and post for everyone to see. Dont have this hotel on your website. It is disgusting!
Stayed 3 nights in Nov 2023
Response from Guest Relation Management on 20 Nov 2023
Hi Michael,Thank you for your feedback regarding your recent stay at our hotel. We take this matter very seriously, and we will conduct a thorough investigation and address the cleanliness and pest control issues immediately. Your feedback is crucial, and we appreciate you bringing it to our attention. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.

6/10 Okay

Shelli

Liked: Cleanliness, staff & service, property conditions & facilities
Not the breakfast I expected
The beds were not all that comfortable. Hotel staff was friendly. The available breakfast is not what I would call a continental breakfast. There was no protein of any kind that I could see.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 19 Nov 2023
Hi Shelli,Thank you for sharing your thoughts on your recent stay with us. We're pleased to hear that you found our hotel staff to be friendly, as we take great pride in providing a positive and welcoming atmosphere. Your comfort is our priority, and we will review the bedding issue to ensure it meets the standards our guests deserve. We will also reassess our breakfast menu to provide a more balanced and satisfying experience for our guests. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.

2/10 Terrible

tim

Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 25 Oct 2023
Hi Tim,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 23 Oct 2023
Hi Donna,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Krista

Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 4 Nov 2023
Hi Krista,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Regina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested
To atart is booked a snoking room they didn't have any available then we get to the room to find its infested with roaches! It was completely disgusting and maybe the qorst place i ever have stayed at and after i tried to get a refund they refused continuously saying that the manager was not available!! Be warned we didnt wven unpack it was that bad! Worst stay anywhere...
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 20 Sept 2023
Hi Regina,Thank you for taking the time to share your recent experience at our hotel. It is our aim to provide guests with their preferred room types. We will investigate what happened in this case to ensure it does not occur in the future. Our housekeeping and pest control teams will also be conducting a thorough inspection of the room to address this issue immediately. Rest assured that we are committed to ensuring a pest-free environment for all our guests. Thank you for your valuable feedback, and we look forward to the opportunity to serve you better in the future!

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place ever!
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 28 Oct 2023
Hi William,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terrible

Nick

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay clear and drive to the next county
This hotel was awful. Smelled awful, the rooms were musty, holes in walls and doors. The weed smell pumches you in the face. I was booked this hotel because Hotels.com overbooked me from another hotel and this was the only option in the area. The hotel staff was polite and thats the only positive. I would NEVER stay here again. Words cannot describe how bad the rooms were. Not just one but two.
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 31 Aug 2023
Hi Nick,It's disheartening to hear about the issues you encountered, including the unpleasant smell, the musty rooms, holes in walls and doors, as well as the presence of unwanted odors. Please rest assured that we are actively investigating these matters and addressing them with our team. Your feedback helps us identify areas for improvement, and we are committed to rectifying these issues to ensure a more pleasant and comfortable experience for all our guests moving forward. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terrible

Gilbert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel was absolutely horrible! We had a non smoking room that reeked of cigarette smoke. The carpets were disgusting, I wore my shoes the entire night, I wore flip flops in the shower and my husband and I slept in our sleeping bags that luckily were still in our car. Others were loud, smoking and drinking wherever they pleased. I went to check out the free breakfast at 8 am and it consisted of 2 rotten bananas. I went and complained and I was told since we booked with Expedia there was no refund or anything! Absolutely DISGUSTING!
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 16 Aug 2023
Hi Gilbert,Thank you for bringing these matters to our attention. The issues you mentioned regarding the smell of cigarette smoke, the cleanliness of the room and carpets, noise disturbances, and the disappointing breakfast are not reflective of our standards or the experience we aim to provide for our guests. We take your feedback seriously, and we will be conducting a thorough investigation into these matters to ensure that corrective actions are taken to prevent similar situations in the future. We appreciate your feedback, and we hope to have the opportunity to provide you with a vastly improved experience in the future.

4/10 Poor

oscar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area are dirty they're not safe The room is dirty and smelly the air-conditioned was off the room was hot it took about 6 hours to cool off the bed was very old and uncomfortable this hotel out of date it needs a total renovation it wasn't worth the money at all
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 12 Aug 2023
Hi Oscar,Thank you for sharing your feedback about your recent stay at our hotel. We are concerned to hear about the condition of the surrounding area and the cleanliness of your room, as well as the issues with the air conditioning and the comfort of the bed. These are not the experiences we intend to provide our guests, and we take your comments seriously. We recognize that there is room for improvement, and we are committed to addressing these issues promptly. We will investigate the concerns you raised and take appropriate actions to rectify them. Your feedback helps us identify areas for enhancement, and we appreciate your patience and understanding as we work towards resolving these matters. We value your feedback and hope to have the opportunity to regain your trust and provide you with a better experience in the future.

10/10 Excellent

Travis

Stayed 3 nights in Jul 2023
Response from Guest Relation Management on 20 Aug 2023
Hi Travis,We're very happy to hear that we were able to provide you with an outstanding experience, as that has always been our mission. We greatly appreciate your five-star rating and look forward to hosting you again in the near future.

4/10 Poor

John

Liked: Room comfort
Disliked: Property conditions & facilities
Old cheap hotel
Breakfast was lame. Rooms need to be updated.
Stayed 2 nights in Jul 2023
Response from Guest Relation Management on 11 Jul 2023
Hi John,Thank you for providing your feedback regarding your recent stay at our hotel. We appreciate your honesty and value your opinion as it helps us identify areas where we can improve our services. We strive to provide a satisfying breakfast experience for our guests, and we will review our breakfast options to ensure they are varied, fresh, and appealing to a wide range of preferences. We also understand the importance of maintaining modern and comfortable accommodations, and we continuously work to upgrade and improve our facilities. Your comments will be taken into consideration as we plan for future updates and renovations. We hope to have the opportunity to welcome you back and provide you with an improved experience that meets and exceeds your expectations.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relation Management on 5 Jul 2023
Hi Valerie,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

10/10 Excellent

Samuel

Stayed 1 night in Jun 2023
Response from Guest Relation Management on 14 Jul 2023
Hi Samuel,Thank you so much for taking the time to rate our hotel with 5 stars! We strive to provide a memorable and exceptional experience for all our guests, and we are delighted to know that we met your expectations. Your high rating serves as an encouragement for our team to continue delivering the highest level of service and maintaining our commitment to excellence. It was a pleasure serving you, and we can't wait to create more wonderful memories for you during your next stay.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Guest Relation Management on 25 Jun 2023
Hi Steven,Thank you for taking the time to provide us with a perfect rating! It brings us immense joy to know that we were able to exceed your expectations and provide you with an exceptional experience during your stay at our hotel. We truly appreciate your support, and we look forward to welcoming you back in the future for another remarkable stay.

2/10 Terrible

Robert

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
AVOID!!!!!
Free Wi-Fi did not work, tun held no water, free breakfast was a joke. Had like 3 pieces of bread and some kind of waffle batter. Nobody knew what was going on.
Stayed 2 nights in May 2023
Response from Manager on 23 May 2023
Hello Robert, Thank you so much for bringing to our attention the issues that you encountered with our WIFI. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Poor

Jeffrey S

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The beds were more like cots; room smelled like old cigarette smoke; roaches.
Stayed 1 night in May 2023
Response from Guest Relation Management on 15 May 2023
Hi Jeffrey,Thank you for sharing your feedback. We take these concerns seriously and will address them with our team to ensure we provide a more pleasant experience to our guests. We hope to have the chance to regain your trust and provide you with a better experience on your next visit.

4/10 Poor

John

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Manager on 19 Apr 2023
Hello John,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Gregory

Stayed 1 night in Apr 2023
Response from Manager on 29 Apr 2023
Hello Gregory,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

6/10 Okay

Arthur

Business traveller
breakfast was not very good
Stayed 1 night in Mar 2023
Response from Manager on 5 Apr 2023
Hello Arthur, Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made with our breakfast service. I would like to apologize for not exceeding your expectations as your satisfaction is important to us. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our facilities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Bonnie

Travelled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Weekend for Gospel Music Concert
Stayed 2 nights in Mar 2023
Response from Manager on 30 Mar 2023
Hello Bonnie,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

2/10 Terrible

Bill

Stayed 1 night in Mar 2023
Response from Manager on 28 Mar 2023
Hello Bill, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Selenthia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t stay there the front desk person was nice but the place had people just put standing around the building they have bars on the window made me feel unsafe
Stayed 1 night in Feb 2023
Response from Guest Relations on 8 Feb 2023
Dear Selenthia,It is our mission to deliver safe, comfortable hospitality so that you can enjoy peace of mind, and we truly regret that we failed to do so. Rest assured, we will discuss your observations and take the next best step to ensure welcoming accommodations for all. Thank you.

2/10 Terrible

Stacey

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in disrepair. TV didnt even work. Multiple patches in walls, ceilings, doors even bath tub. Furnishings are old and mismatched. Sheets had dog hair on them. Mikdew and water damagd along bottom of bathroom door. Never staying here again.
Response from Guest Relation Management on 6 Nov 2023
Hi Stacey,Thank you for your feedback regarding your recent stay at our hotel. Rest assured, we take your feedback seriously, and we will address these maintenance and cleanliness issues immediately. Our team will inspect and repair the damages, replace furnishings, and ensure thorough cleaning throughout the property. We will also implement measures to prevent similar issues in the future, such as more rigorous quality checks and cleaning procedures. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Poor

Jennifer

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not friendly! I felt like i bothered him when i checked in. Our rooms where run down. Holes in the walls, bed was like sleeping on the floor. Toliet didnt flush!
Stayed 1 night in Dec 2022
Response from Guest Relations Management on 20 Dec 2022
Dear Jennifer, We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a five-star experience and it is disheartening to hear that this is not the impression we left you with. We do apologize for the behavior of the staff and the condition of your room. Please know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future.Thank you for taking the time to share your feedback.

6/10 Okay

Jane

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
It was worn out, but OK. Fairly clean.
Stayed 1 night in Nov 2022
Response from Manager on 26 Nov 2022
Hello Jane, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

8/10 Good

John

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Shower pressure not good
Toilet was running and Shower head had no pressure. I told the lady at the front desk but nothing was done while we were there the two days.
Stayed 2 nights in Nov 2022

2/10 Terrible

Lisa

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Oct 2022
Response from Manager on 28 Jan 2023
Hello Lisa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

4/10 Poor

Austin

Stayed 1 night in Oct 2022
Response from Guest Relation Management on 11 Oct 2022
Hi Austin,We'd like to hear about your experience so we can improve our services and address any issues that lead to a low rating. If you have comments or suggestions, please feel free to contact us directly. Thank you!

8/10 Good

Darlene

Stayed 1 night in Sep 2022
Response from Manager on 2 Oct 2022
Hello Darlene,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Angela

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
I was a little nervous upon check in, doesn’t look like the best place. I was pleasantly surprised, the staff was very friendly. The room is definitely worn but the bed was extremely comfortable. T.V. Service not so good. Overall was ok for a one night stay.
Stayed 1 night in Sep 2022
Response from Guest Relation Management on 27 Sept 2022
Hi Angela,We appreciate your rating and review very much. We are delighted that you had a pleasant stay with us and that our staff provided you with such friendly hospitality and made a positive impact during your visit. We are constantly working to improve our services, amenities, and accommodations, and we hope to have you back to experience a much greater stay!

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I opened the door, I immediately started sneezing from all of the dampness, moisture, mold, and mildew smell. I was tired so I decided to put up with it and go to bed. I was awakened by a full size bed bug feeding on me. I killed it and brought it to the front desk and asked for a refund. No manager. No district manager. Told me manager would call me Monday. No call. I want a refund. Now. Shut that place down.
Stayed 1 night in Sep 2022
Response from Guest Relation Management on 10 Oct 2022
Hello Matthew,Thank you for bringing this to our attention. We want to assure you and future guests that when we are notified about pests or cleaning problems, we act quickly and swiftly. As part of our quality control, we do regular pest control, and we have high standards and guidelines for cleaning that we take pride in. Rest assured that this has been passed on to management, who will get in touch with professionals to address this and take proper action. We hope to have another opportunity to host you and redeem ourselves, as this was not the experience we wanted you to have or the level of service we uphold.

10/10 Excellent

Lester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were very pleasant
Stayed 1 night in Sep 2022
Response from Guest Relation Management on 7 Sept 2022
Hi Lester,We cannot thank you enough for giving us this rating and providing this feedback. We are glad that our staff provided you with such excellent service and made an impact on your stay. Truly it is an amazing feeling and we hope to have you here with us again for another memorable stay!

10/10 Excellent

Melva

Travelled with group
Liked: Cleanliness, staff & service
Very nice and good price
Stayed 1 night in Aug 2022
Response from Guest Relation Management on 29 Aug 2022
Hi Melva,Seeing that you had a 5-Star experience is the best thing we could hope for! Your rating and review mean a lot to us. Thank you for your stay and we hope to have you again soon for another memorable experience!

2/10 Terrible

Jeffrey

Disliked: Cleanliness, property conditions & facilities
Room was nasty. Brown water. Burns in the blanket in a nonsmoking room
Stayed 1 night in Aug 2022
Response from Manager on 28 Aug 2022
Hello Jeffrey,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

6/10 Okay

Matthew

Stayed 1 night in Aug 2022
Response from Manager on 18 Nov 2022
Hello Matthew,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

S

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightly or Monthly
Stayed 1 night in Aug 2022
Response from Guest Relation Management on 16 Aug 2022
Hi S, Thank you for your rating and we would love to hear more about your experience so that we can use your valuable feedback to make the next time even better. If you have more comments or suggestions, please feel free to contact us directly.

2/10 Terrible

Ademar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Low quality end to end
Stayed 1 night in Jul 2022
Response from Guest Relation Management on 6 Jul 2022
Hi Ademar, We would like to thank you for having the time to express your recent experience with us. Rest assured that we will take the time and initiative to discuss this with management for plans to update our services and amenities to be able to have you here again in the near future and make sure that your experience will be better than the first one.

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate and pleasant
Older facility but adequate for the price. Everything we needed. If anything , security locks on outside need updating
Stayed 1 night in Jul 2022
Response from Manager on 3 Jul 2022
Hello JOHN, Thank you for sharing this experience with us. We truly value you feedback with regards to our price and your insights regarding our security. We hope you will return so that we can provide you an even superior experience.

8/10 Good

Adam

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Staff was nice and courteous. Room wasnin overall good shape, but bathroom was a little dirty around the sink.
Stayed 1 night in Jun 2022
Response from Manager on 4 Jul 2022
Hello Adam,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

2/10 Terrible

Tisha

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To many begging homeless people coming up to my car and rooms very nasty and dirty, also jad blood on the toilet seat
Stayed 1 night in Jun 2022
Response from Guest Relation Management on 30 Jun 2022
Hi Tisha, We want to ensure that you know how much we appreciate your feedback and that the safety and security of our guests are a top priority. Each room is also professionally cleaned and sanitized by our housekeeping team, especially during this pandemic. We will take the necessary improvements to make sure that this will not happen again. We do hope that we will have another chance to host you as this was not the experience we wanted you to have.

2/10 Terrible

Nathan

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on 20 Jun 2022
Hello Nathan, On behalf of our entire staff thank you for staying with us and for rating your stay.,