Mariano Matamoros Holidays from £667

We had stayed at the Krystal Grand a few years ago and really enjoyed it so we decided to go back and stay in the Altitude Tower this time! Unfortunately is was not at all as we expected. The rooms in the Tower (a supposed upgrade) reeked of mold and when we changed rooms the mold was just as bad as in the second room as it was it first! The rooms are not only outdated but poorly maintained! The rooms with private pools offered no privacy at all and didn't have a patio sitting area! The pool in the Tower was cloudy and tiles in the main hotel pool were missing! The lounge mats in both pool areas were paper thin and there was a very limited amount of umbrellas available. The property also smelled like sewage for the first three days we were there until the cesspools were finally drained on day four. As for dining, the Italian restaurant was average and Asian restaurant served, with the exception of sushi, what seems a lot like take-out food. Fortunately for us though we were staying in the Tower and were able to access the Grill, (every meal was outstanding) for breakfast and lunch and for a special dinner night! The guests staying in the main hotel however were mostly delegated to eat at the very saddest buffet we have ever seen! Additionally, the front desk staff was not at all helpful! On a positive note though, the rest of the staff was outstanding, friendly and helpful! The best part of our hotel stay! We highly recommend staying somewhere else in Los Cabos!

Pool was cold, furniture dated and food quality for room service is poor

You get a beautiful view from almost all locations. The staff were super friendly and accommodating. I didn't eat at all of the restaurants but the pizza at Il Forno was good. As were the drinks! I would have liked to see a few Mexican options on the menu, but, I could have ventured around the property to a different restaurant if it was really an issue. It was low season, but they seemed fully staffed and everything was open. The only comment I have is that I waited over an hour for help with my luggage on check out, despite making several calls. I had given myself plenty of time for the airport, but that could have been an issue for someone on a tighter schedule.

We love Pueblo Bonito and have stayed at Sunset Beach several times. The Montecristo villas are amazing! You can’t beat the view and the amenities. Top notch!

Rooms are beautiful, food in the restaurants excellent. Most importantly the staff is amazing. I had great time.