Marcellano Holidays from £321

Strange service interaction at breakfast. Apparently I did not sit at the "designated" table for my room. There were number cards on some of the tables but I did not see at first. I can't imagine why this is even neccessary. I travel for business 3 months a year and have never seen such a system for hotel breakfast. This was a very big empty dining room with many tables and few guests. When one of the employees saw that I apparently did not sit at the very specific table, she made me pick up my food after I began eating and walk all the way across the room, maybe 25 meters to another table. What kind of service is this? Was that neccessary? Is it how you properly treat a guest? I'll remind you that the giant room was nearly empty from the time I arrived and left. She did this in a cold manner. Throughout the rest of the 20 minutes that I sat at the "correct" table, never saw another employee to ask for coffee. This is not anywhere near the level of service I would expect from a 4 star hotel and for this price. Will be certain to avoid this hotel when I return.

Rooms were tiny. We paid extra for a larger room. I would hate to have seen the smaller one. Staff were excellent. Lots of building work going on so very noisy. Restaurant not open. Very few restaurants nearby were open. Would have been nice to be warned

Breakfast was lovely. I did not use the spa. We had dinner on the property and it was the best meal and experience from our trip to Italy.

The hotel facility was modern and clean. The location was also good. The staff and breakfast were excellent. Most hotels are on the the hill and highly recommend taking taxi to get to the hotel.

The front desk was extremely helpful and kind