The Charter House

Photo gallery for The Charter House

Featured image
Outdoor pool
Outdoor pool
Outdoor pool
32-inch LED TV with cable channels

Overview of The Charter House

The Charter House

2.5 star property

3.8/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
114 Legazpi Street, Legazpi Village, Makati, Manila, 1229

Explore the area

  • Popular LocationGreenbelt Shopping Mall1 min walk
  • Popular LocationAsian Institute of Management5 min walk
  • Popular LocationMakati Medical Center16 min walk
  • AirportManila (MNL-Ninoy Aquino Intl.)11 min drive

Choose dates to view prices

About this area

Makati

In the city centre and near a metro station, The Charter House is in an area with good shopping. Travellers eager for a bit of culture can stop by Ayala Museum, while those who have shopping on the agenda may want to visit Greenbelt Shopping Mall and Ayala Center. Looking to enjoy an event or a game while in town? See what's going on at Smart Araneta Coliseum, or consider a night out at Oasis Manila.

What's nearby

  • Greenbelt Shopping Mall - 1 min walk
  • Ayala Museum - 4 min walk
  • Asian Institute of Management - 5 min walk
  • Makati Stock Exchange - 6 min walk
  • Makati Medical Center - 16 min walk

Getting around

  • Ayala Center Station - 13 min walk
  • Manila Pasay Road Station - 17 min walk
  • Manila (MNL-Ninoy Aquino Intl.) - 11 min drive

Restaurants

  • The Capiz Coffee Shop — 1 min walk
  • Persia Grill - 2 min walk
  • Pancake House - 2 min walk
  • Lorenzo's Way - 3 min walk
  • Peoples' Palace - 3 min walk

About this property

The Charter House

Makati hotel in San Lorenzo, near Greenbelt Shopping Mall
This smoke-free hotel features an outdoor pool, a restaurant and a rooftop terrace. WiFi in public areas is free. Additionally, a business centre, a meeting room and laundry facilities are on-site. All 108 rooms offer free WiFi, fridges and LED TVs with cable channels. Guests will also find room service, free bottled water and hairdryers.
The Charter House offers 108 forms of air-conditioned accommodation with a safe and complimentary bottles of water. 32-inch LED televisions come with cable channels. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Makati hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 9:00 AM–10 AM: PHP 200-500 per person
  • 1 1 restaurant
  • Room service available

Things to do

  • Outdoor pool

Family friendly

  • Corner/local shop
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • English
  • Filipino

Business services

  • Business centre
  • A meeting room

Outdoors

  • Rooftop terrace

Spa

  • Massages

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 32-inch LED TV
  • TV channels

Food and drink

  • Free bottled water
  • Fridge

More

  • Desk
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to March 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: PHP 1000

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between PHP 200 and PHP 500 per person (approximately)
  • Airport shuttle fee: PHP 1100 per vehicle (one-way, maximum occupancy 2)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Charter House Hotel
Charter House Hotel Makati
Charter House Makati
Charter House Makati, Metro Manila
The Charter House Hotel
The Charter House Makati
The Charter House Hotel Makati

Frequently asked questions

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 100 out of 389 reviews
5 - Excellent 26%
Rating 4 - Good. 170 out of 389 reviews
4 - Good 44%
Rating 3 - Okay. 79 out of 389 reviews
3 - Okay 20%
Rating 2 - Poor. 29 out of 389 reviews
2 - Poor 7%
Rating 1 - Terrible. 11 out of 389 reviews
1 - Terrible 3%

3.9/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

3.5/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 5 nights in Nov 2021

2/5 Poor

Disliked: Staff & service, amenities, property conditions & facilities
The food was not fresh where was it’s coming from and staff running scared?? unfortunately you act like we were lunatics or diseased as you ran away and wouldn’t let us out of the room. Such foolish behavior on your part it’s embarrassing and shameful. The Philippines are being shamed what’s happening right now and how you’re treating people. The whole thing is a money grab.
Stayed 10 nights in Sep 2021

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filty rooms
Filty room, hotel star rate 1 star despite of being located in a good location, nearby the luxury mall, some staffs are not giving good sarvice.The breakfast food are horrible and small quatity. You may say OMG, or maybe you can say the food in jail in America are better than there food,. Yes Reallly!!!!!! Comfort room has some molds, iwww !!! This hotel should not be a quarantine hotel facilty approved by Philippine government, do not check in here. 110 percent of regrets and frustration you might feel! So be carefull non ofw who wants to come for vacation or emergency vacation if you want to come to Philippines.
Stayed 10 nights in Aug 2021

3/5 Okay

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not your clean & hygienic hotel
If all you are after is location & great service, go for this hotel. Otherwise, I would not recommend it. The room is filthy and has pests — cockroaches & ants. There was a mound full of dirt in the room and because of COVID, we were given a broom & a mop to clean the room ourselves. When we took videos of the cockroaches & ants, they sent us a bug spray! Also the shower is weak and you can only go either super hot or cold.
Stayed 6 nights in Jul 2021

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Strategic place, many food options, near mall, clean..with resto..food a little bit pricey but worth it. Wifi not so good..prof staff,clean,spacious, service ...it's a 2.5 *hotel ..but i give them 3***. Their service exceeds my expectations as 2.5 * hotel can give.
Stayed 4 nights in May 2021