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Reviews of OakCroft GuestHouse Manchester Airport

3.5 out of 5
OakCroft GuestHouse Manchester Airport
Oak Croft, Hasty Lane, Hale, Altrincham, England

Reviews

6.8
Rating 10 - Excellent. 47 out of 168 reviews" "
Rating 8 - Good. 49 out of 168 reviews" "
Rating 6 - Okay. 29 out of 168 reviews" "
Rating 4 - Poor. 17 out of 168 reviews" "
Rating 2 - Terrible. 26 out of 168 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs a complete refurb and a decent cleaner.
Greeted by a pile of dirty bedding and towels in the room, phoned to tell the owners who did nothing about it. Very very dated and not in a quaint way. Not clean at all. Fortunately it was only a one night stay before we flew out on holiday early the next morning. I would not recommend to anyone. Floorboards are ridiculously creaky, if anyone gets up in the night, everyone is woken up!
Stayed 1 night in Apr 2022
Response from Ammy on 6 May 2022
Apologies for the problems you had faced, Jon! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Duncan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The place is functional for a night before an early flight, not for a romantic trip away. There are no frills, and a little concerning, no staff on site. Keys are in the room on arrival, most disconcerting was the front door was left open and unguarded all night. I might up my price bracket next time.
Stayed 1 night in Mar 2022
Response from Cheshta on 1 Apr 2022
Hi, Duncan! Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Ivy

4/10 Poor

Nick

Stayed 1 night in Mar 2022
Response from Ammy on 23 Mar 2022
Hi, Nick! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Louise

Stayed 1 night in Mar 2022

4/10 Poor

Natalie

Travelled with partner
Disliked: Staff & service, amenities
The property is quaint but not well maintained.
Stayed 2 nights in Mar 2022
Response from Ammy on 20 Mar 2022
Hi, Natalie! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

2/10 Terrible

Michael

Stayed 1 night in Mar 2022
Response from Jane on 23 Mar 2022
Hi, Michael! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

8/10 Good

Neil

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Honest
After reading other reviews, was very apprehensive about staying here, before arriving we couldn’t contact anyone regarding checking in as none of the given phone contacts worked. The stay itself was adequate to our needs and for an overnight stay, (a place to put our heads down for a few hours) bed was comfortable, room clean if dated, facilities ok considering the price paid. Not the Hilton but not those prices either.
Stayed 1 night in Feb 2022
Response from Jane on 27 Feb 2022
Thanks for such a lovely review, Neil! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Jane!

2/10 Terrible

Nikki

Stayed 1 night in Feb 2022
Response from Jake on 17 Feb 2022
Hi Nikki, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jake

6/10 Okay

Chris

Disliked: Room comfort
Cheap
Room was large a bit tired but ok , the heating was on full blast and no obvious way to turn it down , the corridor outside our room reeked of smoke and the smell would come into our room in the night. Also no shuttle service as described and they recommend a taxi service that charged me £18 for a five minute drive , in comparison I jumped in a black cab at the airport and that only cost £9 , On the plus side I was supposed to be charged £20 for leaving my car there but was never asked for that .
Stayed 1 night in Jan 2022
Response from Jane on 7 Feb 2022
Sorry for the hassle you faced, Chris! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

michelle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning dont stay !
This hotel is a health hazard the rooms are not cleaned nothing wiped down hair and dirt everywhere. Asked them to clean our room , had to leave key for room as they only had one. Came back and was locked out for 2 hours on new years eve. Got the key thrown at me and tutted at me. The kitchen you can not cook in it. So dirty there was a dead spider in the fridge and gone off meat and food. No had sanitizer at all. Place had drug pipes on the front step. Loud music played till earlier hours.
Stayed 3 nights in Dec 2021
Response from Jane on 5 Jan 2022
Hi, Michelle! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Jane!

4/10 Poor

Elliot

Disliked: Cleanliness, property conditions & facilities, room comfort
Weird place
This was a strange stay. We arrived and the host was outside on his phone. I know this because I called the number on the front porch as they had no front desk and his phone went off. What was weird was that the guy went inside and took the call even though we were stood next to him outside. Before we had even arrived the place had emailed asking how our check in was, which also made no sense. Sheets were dirty. Sharing a bathroom on another floor with many guests. To top it off we tried to use their number for a taxi and was told 30 minute wait. I booked the place to be near to the airport as we had an early flight but I would implore everyone to stay in Manchester centre as they have early trains from there to the airport and you won’t have to stay in this bizarre place.
Stayed 1 night in Dec 2021
Response from Ammy on 1 Jan 2022
Hi, Elliot! We never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

10/10 Excellent

EMMA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved room. Daniel very helpful and obliging. A bit too warm, but better than being too cold. Will definitely stay again.
Stayed 1 night in Dec 2021
Response from Jane on 5 Jan 2022
We are happy to see you liked the stay, Emma! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

2/10 Terrible

Seamus

Disliked: Staff & service, property conditions & facilities
No consideration for the customer / traveller
I let them know I would be arriving around midnight. No contact from OYO prior to my arrival, No onsite staff, No Reception Person, front door wide open, I thought I might sleep in the chair in Reception, managed to get on WIFI in the Marriott Hotel up the street and Contact somebody by WhatsApp. They got me my Room Number and told me the Room Door was open (key inside). Room / General Interior "tired" and in need of a refresh! Very disappointed with very low service level and lack of consideration for the Client. Hope this is not OYO's Operating Model generally!
Stayed 1 night in Dec 2021
Response from Jane on 19 Dec 2021
Hi, Seamus! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Jane!

8/10 Good

Chris

Stayed 1 night in Dec 2021
Response from Noah on 11 Dec 2021
Hi Chris, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Noah

6/10 Okay

simon p

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
U get what u paid for
If u what just a bed to sleep on or early morning fright to airport then this is good lace to stay n go don't expect any service or quality at all
Stayed 1 night in Dec 2021
Response from Amina on 10 Dec 2021
Hi, Simon! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay turns out to be an amazing experience next time. Regards, Amina!

2/10 Terrible

Ann

Stayed 2 nights in Nov 2021

8/10 Good

Edward Roger

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bed was clean and very comfortable hadca good nights sleep however tv not working no milk or mugs for morning coffee and sink took forever to empty
Stayed 1 night in Nov 2021
Response from Jane on 25 Nov 2021
Thanks for the positive rating, Edward! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

8/10 Good

rosemary

Liked: Cleanliness, staff & service, room comfort
Rooms comfort 9/10
My room was very comfortable and spacious. Decor a little outdated. No personal contact with staff all communication by phone email and SMS.i found this ok. The lobby a bit shabby. But value for money I would definitely use again. Taxi to airport £15.00. Short walk to a few shops and restaurants about 10 mins on foot.
Stayed 1 night in Nov 2021
Response from Ammy on 21 Nov 2021
Hi, Rosemary! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

4/10 Poor

Ngoc Thanh Thanh

Stayed 1 night in Nov 2021
Response from Ammy on 17 Nov 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Amelia.

4/10 Poor

Trevor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Jane on 11 Nov 2021
Hi, Trevor! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Jane!

6/10 Okay

aaron

Travelled with group
Liked: Room comfort
Great location
Stayed 1 night in Nov 2021
Response from Cheshta on 11 Nov 2021
Hi, Aaron! Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Ivy

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, check in was easy and I enjoyed my stay.
Stayed 1 night in Oct 2021
Response from Cheshta on 11 Oct 2021
Thank you for rating us with such awesome words, Stanley! We will strive to keep up with your expectations always. Regards, Ivy

8/10 Good

Langton

Liked: Cleanliness, room comfort
Quite, loved it
Friendly cleaning staff
Stayed 1 night in Oct 2021
Response from Ammy on 8 Oct 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

david

Liked: Room comfort
Close to airport, comfortable, reasonable
This is a converted house with no reception. There was a mobile number on the door to call on arrival. This was answered promptly, and I was given the room number- the room was open with the key inside the door. The room was spacious and had something of an air BnB feeling rather than a hotel. For the price paid, and the convenience of location for an early airport start I would say again- this was a 9pm arrival for a 6:30 am flight the following day. When I left the front doors were open, (I don’t think they are ever locked) and so if you are a nervous traveller then this might not be for you.
Stayed 1 night in Oct 2021
Response from Ammy on 7 Oct 2021
Hi, David! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Amelia

6/10 Okay

Adrian

Business traveller
Disliked: Staff & service
Needs more hands on for guests
Rooms not ready when we got there no cups in room fire alarm went off nobody there to check had to reset it ourselves after 20 mins shower screen needs attention
Stayed 3 nights in Sep 2021
Response from Jane on 4 Oct 2021
Sorry for the hassle you faced, Adrian! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Dave

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Ammy on 3 Oct 2021
Hi, Dave! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Avoid!
Avoid at all costs! I contacted the hotel to get my check in details and nobody available to talk to. Hotels.com attempted to contact the hotel and were also unable to do so. It took hotels.com 4 attempts to get in contact with the hotel to sort my refund!
Stayed 1 night in Sep 2021
Response from Ammy on 29 Sept 2021
Hi, we never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Amelia.

4/10 Poor

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Property is great. Expedia’s details are so off base with incorrect ways of contacting the property. Once on site it was a breeze.
Stayed 1 night in Sep 2021
Response from Jane on 21 Sept 2021
Hi, Zach! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

4/10 Poor

Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic property, no staff available onsite, checkin and presumably problems are all handled by phone
Stayed 2 nights in Sep 2021
Response from Thomas on 14 Sept 2021
Hi, Brian. Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Thomas

10/10 Excellent

Judith

Stayed 1 night in Sep 2021
Response from Ammy on 17 Sept 2021
Hi, Judith! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value close to the airport
Easy no contact check-in. The room was large with a huge TV and a couch to sit on to watch it! The bed was very comfortable and bathroom was clean. We were able to walk next door and eat at 1 of 3 restaurants at the Marriott. The listing claims airport shuttle, but you have to arrange and pay for it. It's a great value even with the cost of the shuttle.
Stayed 1 night in Aug 2021
Response from Noah on 9 Sept 2021
Hi, Jill! We are glad to see that you liked our services. Looking forward to hosting you soon. Regards, Amelia.

2/10 Terrible

john

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked in and paid for the room a couple of weeks ago, then at 8:17pm the night before I was due to check in I got a call telling me that the property was no longer available due to maintenance works. I called the hotel and got told that the room had been double booked and I couldn’t stay but the hotel had no interest in helping and told me to phone OYO in India (where bookings are managed) or call Expedia. I called India and there also had no interest in helping, I then called Expedia but after being on hold for 15 mins I put the phone down and booked elsewhere. I still do not have my money back, and have just delete the Expedia app and will never use this service again as it has just added stress and problems to my short stay
Stayed 1 night in Aug 2021
Response from Mike on 24 Aug 2021
Something like this should not have happened, John. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Mike

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near Manchester airport
Hotel in nice area. Very accommadating. We used the extended parking and cab transfers to/from Manchester airport.
Stayed 1 night in Jul 2020
Response from Marie on 22 Jul 2020
Thanks for such a lovely review, John! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Marie!

6/10 Okay

Mobasher

Liked: Property conditions & facilities, room comfort
Property was in a nice quiet location However, there was no-one at reception in the evening- I am not sure if this is normally the case, or just because of COVID Woud have been nice to see a human However, there was a telephone number available The hotel description clearly said breakfast was included- that was a big reason in stayng at the hotel. But when I checked in, I was told there was no brekfast due to COVID. COVID has been going on for months, so if there was no breakfast, then it should not have been advertised as such. If someone gets low blood sugar and relies on a breakfast, then it causes problems Nor were there a kettle or beverages in the room I do intend to stay again, so hopefully the hotel will be able to sort it out by then
Stayed 1 night in Jul 2020
Response from Cheshta on 21 Jul 2020
Hi, Mobasher! Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, James

8/10 Good

MR JAMES S

Stayed 1 night in Jun 2020
Response from Cheshta on 4 Jul 2020
Thanks for the positive rating, James! Hope to welcome you again soon. Regards, Joel

10/10 Excellent

Christina, Cyprus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve had a pleasant stay. Very clean and the staff was really helpful
Stayed 1 night in Apr 2020
Response from Lucas on 29 Apr 2020
Thank you for rating us with such awesome words, Christina! We will strive to keep up with your expectations every time. Regards, Lucas!

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
A nice private area
Different type of check in and out. Privacy guaranteed. Downside was kitchen area and bbq grills shut due to covid-19.
Stayed 1 night in Mar 2020
Response from Kit on 21 Apr 2020
Thank you for your sweet words,Brian, We hope to give you a consistent service every time. Regards, Kit

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness
It was very handy for getting to Manchester airport. It was clean and comfortable.
Stayed 1 night in Apr 2020
Response from Cheshta on 7 Apr 2020
Hi, We are glad to see that you liked our services. Regards, Jordan

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cheshta on 1 Apr 2020
We appreciate your feedback, Have a wonderful day ahead :) Regards, Johnny

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
It is nice. I love this place. It is close to the airport.
Stayed 1 night in Mar 2020
Response from Ammy on 29 Mar 2020
Hi, We appreciate your valuable feedback. That is what always motivates us to enhance your experience with us. Looking forward to hosting you soon with a superb experience ahead. Regards, Ryan

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for overnight stay near to the airport
Perfect place and location for the airport. Very comfortable and affordable. Happy to recommend.
Stayed 1 night in Mar 2020
Response from Ammy on 15 Mar 2020
Hi, Alastair! We are glad to see that you liked our services. Regards, Oliver

10/10 Excellent

IanSkinner, Wrexham

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good location, clean & tidy, didn't meet the owner, was let in by the friendly cleaner.
Stayed 1 night in Mar 2020
Response from Ammy on 12 Mar 2020
Hi, Thanks for your kind words of appreciation. Have a wonderful day! Regards, Ammy

8/10 Good

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airpirt stopover
A very pleasant stay, all we could have asked for plus minutes to manchester airport.
Stayed 1 night in Mar 2020
Response from Ammy on 12 Mar 2020
Hi Barry, Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Ammy

6/10 Okay

Carol

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Shared facilities
No one there at check in desk. Another guest gave a a number to call in Indian. Room was not cleaned nor beds made up. Be aware of booking a shared room. The bathroom is upstairs and could be for 11 people to share. I made the mistake of not booking en-suite, just took it for granted that they all were. It had been a fantastic house at one time. Very close to the airport. Don’t make my mistake and you’ll be ok.
Stayed 1 night in Mar 2020
Response from Ammy on 12 Mar 2020
Something like this should not have happened, Carol. We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Ammy

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ammy on 29 Feb 2020
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Ammy.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to airport, good parking, use of kitchen, comfortable
Stayed 1 night in Feb 2020
Response from Ammy on 26 Feb 2020
Delighted to know that you loved our services. Have a pleasant day ahead :) Regards, Ammy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Joey on 24 Feb 2020
Hi, Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Joey

8/10 Good

EP, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities
Very homely with a large kitchen always available to use with very good provisions.
Stayed 1 night in Feb 2020
Response from Ammy on 22 Feb 2020
Thanks for the review. Your review made our day. We hope to amaze you consistently with our services. Regards, Ammy.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Clean and comfortable. Breakfast rubbish.
The room was clean and comfortable but when I went for breakfast there were no cereals that I liked and someone had put a 4 pint of sour milk in the fridge when I went to put it in my coffee it came out in lumps.
Stayed 1 night in Feb 2020
Response from Ammy on 13 Feb 2020
Sorry for the unpleasant experience you had with us. Thanks for notifying us and we will surely work towards better guest experience in the future. Regards, Ammy.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked what I thought was an ensuite but it wasnt. On a positive note our room was huge with ample room and furniture. Only thing was we could hear the upstairs occupants walking around at 6am but overall nice place to stay, bed was really comfy.
Stayed 1 night in Feb 2020
Response from Joey on 6 Feb 2020
Hi, Thank you so much for the positive rating. It seems that you are not completely satisfied with our services, we have highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Joey