Ratings based on 3,471 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Texas

Close to terminals

Posted 25-Feb-2017
Pros: The shuttle to the terminal was free and on time. However, it was a bit confusing as to which shuttle you may have booked with so many trying to ride.
Cons: Everything! Maybe once the transition from the Bewleys is complete and a complete remodel is done it will be better.
Location: Location is right next to terminals so very convenient.
While the lobby looked okay when checking in, the hall on the third floor was disgusting! Torn dirty carpet all the way to the room. The "king" bed wasn't the size of the normal King bed, more like a queen size in the USA. There was only one ice machine and that was on the first floor next to the elevator. One of the elevators/lifts wasn't working yet there was no signage for out of order.
4out of 5
Recommended
for Everyone
by A verified traveller

Easy access to railway and airport.

Posted 21-Feb-2017
Very quiet, good food helpful staff.Friendly and very considerate mini bus driver handled all luggage.
3out of 5
by A verified traveller from Toronto, Ontario

Manchester Airport

Posted 21-Feb-2017
Pros: Close to the airport and the shuttles were very convenient
Cons: room was dingy and in need of a good cleaning specifically vacuuming and the towels were scratchy there were no screens on the windows
We had recently stayed in the Clayton Hotel in Leeds and when we told the girl at the front desk that, she said "we are much nicer"...it was not!
2out of 5
Recommended
for Everyone
by A verified traveller from doncaster

Everything was fine except for the restaurant food

Posted 21-Feb-2017
Pros: Decor
Cons: Food
Location: Airport trip
No problem with anything but the food ,nice staff,nice room sufficient .
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Close to airport terminal 1

Posted 20-Feb-2017
Pros: All of the above
Cons: Cheaper vending machine
Location: Close to airport terminal.
We had a clean spacious room for an overnight stay before our holiday and another overnight stay on return. The restaurant was lovely , with delicious food and good service . The staff at reception were polite and helpful . We also really appreciated the free shuttle service to and from the terminal especially at three o'clock in the morning! The drivers on both journeys were very polite and helpful.
2out of 5
by A verified traveller

Overwhelmed hotel

Posted 20-Feb-2017
One night stay before early morning flight. Hotel appeared completely unable to cope with the volume of guests, whether that is to do with poor organization or lack of process or people I do not know. Whatever the cause this made it a less than satisfactory experience, an airport hotel before all else should be efficient, it wasn't. 30 min queues to check in (queue was as long when I was finished as it was when I arrived), rang room service constantly for 30 mins no answer (never got through, called Dominnoes instead), rang reception for 30 mins no answer (got dressed went down and joined the queue again), queues for shuttle bus at 4.30am (even though required to book in advance), of the two elevators one was not working but was not identified as broken, maintenance material stored in stairways, etc..
3out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong

Good value & service

Posted 13-Feb-2017
Good value at the location near the airport with free shuttle. Although the hotel is a bit old, overall the room is clean. Beds are comfortable.
4out of 5
Recommended
for Everyone
by A verified traveller

Comfortable with great service to/from airport

Posted 07-Feb-2017
Great hotel to and from airport and train station with the free shuttle bus. Staff were very helpful. We stayed here twice (once before leaving country and once coming back). For the first time, the bed/room was extremely comfortable and quiet. For the second time, the room we were given had a smaller bed but the staff upgraded us to a similar room to the first night and again the room was great.
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Feb-2017
We live in the Isle of Man and we often have to have an overnight either way, we always stay at this hotel. As its footsteps away from T3.
4out of 5
Recommended
for Everyone
by A verified traveller from West Yorkshire

Posted 31-Jan-2017
Friendly staff, very close to the airport. Shuttle bus arranged at check in for the next morning.