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Reviews of Bella Vista Hotel

4 out of 5
Bella Vista Hotel
Qawra Coast Road, Qawra, St. Paul's Bay, Malta

Reviews

6.6
Rating 10 - Excellent. 76 out of 512 reviews" "
Rating 8 - Good. 159 out of 512 reviews" "
Rating 6 - Okay. 129 out of 512 reviews" "
Rating 4 - Poor. 99 out of 512 reviews" "
Rating 2 - Terrible. 49 out of 512 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

David, Hounslow West

Travelled with group
Disliked: Staff & service
More like a youth club than a hotel with loads of kids from school parties runnin Up and down corridors all night slamming doors. Terrible customer service as well
Stayed 4 nights in Apr 2024

8/10 Good

evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offered us everything we expected. We were half board and found the food varied and plentiful. The room was clean and had a fridge and kettle,however no tea or coffee provided. The bed was comfortable.There was a hairdryer. Hot water was instant and always available. The hotel has several bus stops around and is within walking distance of the sea front. The staff were very efficient ,polite and friendly. My only criticism is that our room had very little daylight but we didn't spend that much time inside!
Stayed 7 nights in Mar 2024

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location close to shops and promenade with an easy access to buses and other locations by car The room was thoroughly cleaned everywhere including washing the floor and make the beds look pretty. The breakfast was nice and I like the idea of being served rather than self service. This makes it more hygienic. Evening entertainment was great and the bar staff were really friendly. Will definitely return. Also liked the shop near the reception. Friendly lady served us and the prices are reseobable.
Stayed 4 nights in Feb 2024

8/10 Good

Waldemar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Dawn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed our stay value for money
Stayed 5 nights in Jan 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
Not so good
Not so good at the hotel the only thing i enjoyed was the dinner n breakfast n the staff that served us other than that poor service overall
Stayed 4 nights in Dec 2023

4/10 Poor

Rithu

Travelled with family
Disliked: Staff & service, property conditions & facilities
Water issue
Water stopped working while i was in the shower, staff weren’t very helpful and frankly rude not telling us what was happening consider we were flying out in the morning had to buy a case of bottle water sending my husband out to atleast wash the soap off me was first told it’ll come within 20 minutes 3hours we kept trying to find out with no real update at least of they updated us properly then we could have looked at what to do water didn’t come back till the morning even then we had to use bottle water to wash our face as the water was really dirty and we all the reception staff say is maintenance will be notified but what answer do we get? Staff was so rude that once i called down as i couldn’t go down and i said i missed dinner because i couldn’t get out the shower and he just put the phone down on me. Really don’t recommend so avoid it.
Stayed 4 nights in Dec 2023

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 9 nights in Dec 2023

8/10 Good

Paul, poole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, my room was clean and only 15 minutes walk to the beach
Stayed 7 nights in Nov 2023

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were exceptional. The hotel is a little out of the way from bars / restaurants / Activities. (Except for the park across the road). Also parking is difficult (it always is in Malta though). Sitting outside the front is very noisy due to busy road. The pool area is fine.
Stayed 7 nights in Nov 2023

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was suitable for the purpose of my stay
Stayed 10 nights in Oct 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel suited my needs good selection of food for breakfast pleasant staff and a nice indoor pool.
Stayed 10 nights in Nov 2023

6/10 Okay

John

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This is defintely not a 4 star hotel! Check in Process is an absolute joke and the woman at the front desk was so incredibly rude (rest of the staff were great!). The lift is so incredibly slow and there are frequent queues to go into the lift, especially around breakfast time. It is quicker to walk up 5 flights of stairs that wait for the lift at times. Breakfast options are limited but quality of food was good. Overall, this is defintely a 2/3 star hotel in a decent location.
Stayed 7 nights in Oct 2023

10/10 Excellent

Julija

Stayed 6 nights in Sep 2023

10/10 Excellent

Phil

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food friendly staff
Stayed 7 nights in Sep 2023

8/10 Good

Shane

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023

8/10 Good

Aleksandar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023

10/10 Excellent

Indrek, Tartu

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Playground for children nearby.
Stayed 4 nights in Jul 2023

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy cómodo, precio-calidad excelente.
Mejor de lo que esperaba.
Stayed 5 nights in Jun 2023

2/10 Terrible

Venus

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2023

2/10 Terrible

Halima

Disliked: Staff & service
Hotel is okay but reception people are very unhelpful main things we didn’t like it when you go for lunch or dinner you have pay for water it doesn’t meter you are on full board or half board. People paid for food but not for water
Stayed 4 nights in May 2023
Response from Reservations N on 2 Jun 2023
Good Morning ,We would first like to thank you for sharing your holiday experience at our hotel. Drinks are only included in the All Inclusive Board Basis. Beverages are never included in Half Board or Full Board Basis and this does not only apply for our hotel but for others worldwide, unless you pay for a package. May we also add that water in Malta is scarce as there are no lakes and rivers so for sure we cannot offer it for free. Our front office personnel always thrive to give an excellent service to our clients, we apologise if this was not in your case. We hope you had a lovely time in Malta and Bella Vista Hotel.

8/10 Good

Grant

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good meal plans, great bed & breakfast.
Stayed 6 nights in Apr 2023

4/10 Poor

Ross

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We read quite a few reviews before booking at Bella Vista. In general, most of the comments were true (room cold, pool cold, poor selection of food, staff not that friendly....) However, there were some positive points (bed was comfy, room cleaned daily) This is definitely not a 4 star hotel, unless you just check boxes! More like a 2/3 star. There were only two lifts and one stopped working entirely, leading to multiple trips up to the 5th floor via narrow stairs. We asked for a second key card for a family room and we're simply told "no, not possible". Areas of hotel smelt very musty and in general, it is very dated.... In general, it all comes down to your expectations.... If you accept it is quite cheap, then don't expect too much. However, if you advertise a sauna, bbq area, heated rooms, liftS.... Then these should be functional.... Overall, I would not return :(

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023

2/10 Terrible

Marco van der

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2022

10/10 Excellent

Abid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Hotel Bella Vista
Over all stay the stay was very nice and comfortable, staff was very supportive, helpful and friendly specially the staff in the resturent. Will suggest everyone who are planning to go to malta they should stay in Hotel Bella Vista at very reasonable price and in polite environment.
Stayed 10 nights in Dec 2021
Response from Nadia reservations on 14 Dec 2021
Dear Mr/Ms. Abid, On behalf of the management and staff, we would like to thank you for your nice review. We all try our best to make our customers feel at ease and have a memorable holiday. We would really appreciate if you also had to share your lovely experience with other commuters on Trip Advisor. We wish you and your family a Merry Christmas and a Happy New Year. we hope to see you again in the near future.

8/10 Good

Wael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and the hotel was very clean and housekeeping was excellent!
Stayed 21 nights in Oct 2021
Response from Nadia reservations on 8 Nov 2021
Good Morning, We are so pleased to hear that you had a wonderful time at the Bella Vista Hotel. We would really appreciate if you also share your nice experience with others on Trip Advisor. On behalf of the Bella Vista Management, we thank you for your lovely review and wish you all the very best for year 2022. We hope to welcome you again in the near future. Best Regards, Nadia Weeseman Reservations Department

4/10 Poor

Chris, UK

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
A very disappointing experience. We booked our trip in April 2019 yet when we arrived on December 28th we were told the hotel was fully booked and we would have to stay in a 3* that night. The other hotel was 15 minute walk away with luggage and although the receptionist halfheartedly offered transport, this took so long we ended up walking anyway. Thankfully the substitute hotel (Topaz) was nice and we returned to the hotel for the remaining three nights without any issues. That was until our last night on New Years Eve. Before we were due to head in to town our key card stopped working and the card reader started beeping loudly every 2 seconds. After calling the staff a security guard came to look at the door - and unable to solve the problem - gave us an actual key to open the door. When asked about the annoying noise the response was "don't worry it will be loud anyway tonight being NYE". As it happened when we returned to the hotel at 1am the partying had stopped and we were left to spend our last night struggling to sleep without anyone present to a) solve the problem or b) offer a genuine apology. Just what we needed before a long trip home the next day. I notice one of the managers of the hotel frequently replies to these reviews. I wish they were more on the ball at the hotel as there were no attempts to communicate or apologise for our substandard stay.
Stayed 4 nights in Dec 2019

4/10 Poor

Mark

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is no way on this earth that this was a 4 star hotel, very very disappointed. Not even tea or complimentary coffee in the room. Will definitely not return and may not use Expedia again if it classes this as 4 star, more like a 2. Look at reviews on trip advisor, all negative feedback there I can agree with
Stayed 8 nights in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Dec 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the hotel is the name, everything else was a complete shamble from the moment we checked in. The staff at the reception when we arrived was probably the most unwelcoming, unfriendly and cold, a robot would have done a better job. If we thought that was a one off, we certainly had more surprises to come, as we soon discovered that the Free Wifi that was advertised prior to us booking on the website was none existent as we were required to pay 2 Euros per Day for each device if we wanted to use WiFi. If that was not enough, on getting to our room the standard and cleanliness can only be described as appalling with broken furniture, dirty pillowcases, bed covers, duvets and stained and dirty mattresses and mattress protectors. I have got pictures which i showed to the Manager who seem disinterested in my complaint, but was more interested in blaming the poor standard and housekeeping in our room on "the foreign housekeepers". We got woken up one morning because they wanted to change curtains as part of their monthly routines. On another occasion we went to use the Indoor Pool and it was freezing cold, on complaining at the reception about this, we were simply told someone will have a look later. No apologies nothing. Poor standards, poor level of service, the atmosphere in the hotel was just unfriendly and uncaring. When my 10 year son was asked to rate the standard of our room and the hotel out of 10, he scored it a minus 1.
Stayed 6 nights in Oct 2019

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Property conditions & facilities
the hotel needs urgent renovation, especially in t
the hotel needs urgent renovation, especially in the rooms
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 6 nights in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and professional. The food was okay. The hotel room needs to have air conditioning, the hotel room was very hot. There was only a ceiling fan in the room. The hotel room was very clean. The hotel has two lifts. One lift was already out of order and the other seemed as if any second was going to break down, as it constantly shuddered when it started and also when it stopped on the floor you wanted.
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t sure what to expect as the reviews were very mixed. There is absolutely nothing wrong with this hotel. It’s clean, the staff are friendly, it’s value for money. One downside is that you have to pay for Wi-fi. Other reviewers had complained about the building work adjacent- it doesn’t affect the hotel and anyway The whole of Malta is one huge building site at the moment.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
the hotel was ok the rooms were large and had everything we required the staff were not very freindly but sometimes this was due to language barrier. the food and beverage managger was rude and arrogant. a smile on the staffs faces would help. The breakfast was very varied and had something for everyone. would not recomend room service. the little shop on the premises was very good and prices very fair. on the whole the stay was good and would recomend it for the money paid it was very good
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good position on a main road and bus routes, out of the main tourist area, but close enough to walk to restaurants and other attractions. Spacious room, clean and airy, shame the balcony was overlooking the next door building site, which in Malta seems to be only an arm's distance away. Breakfast was good with plenty of choice, and the restaurant and the housekeeping staff was very helpful and polite. Good value for money overall.
Stayed 4 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 4 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness
A cup of tea was not there on arrival into the room. When travelling so early from uk, the room should have been available on arrival. We, with a child had to wait untill ২:২০ to enter the room on 08/04/19.
Stayed 5 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There was no construction noise while we were there. The complimentary breakfast was robust. My biggest complaint was that, having to pay for WIFI was made even more frustrating in that only one device could be hooked to it at a time! One cell phone at a time, one laptop at a time ... very frustrating. If they are going to stick with charging for WIFI, at least make it open to as many devices as you have.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, friendly staff, 15 minute walk into town but handy for local buses
Stayed 4 nights in Feb 2019

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great for the money. Food & drink were average. room was clean. Staff were friendly. Facilities were good. Evening entertainment catered for a older age range. Lots of flys😞
Stayed 5 nights in Nov 2018

8/10 Good

Linda

Liked: Cleanliness, staff & service, room comfort
Medical Care.
I was ill for 10 days but the customer service I received was very helpful .I was directed to the clinic to see the Doctor three separate time during my stay ,so I thank them very much.
Stayed 14 nights in Nov 2018

8/10 Good

Cathy

Liked: Cleanliness, staff & service, room comfort
This is a nice hotel, very clean but a bit dated. We enjoyed our stay.
Stayed 7 nights in Oct 2018

2/10 Terrible

steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 star hotel in Malta I think not, 2star at best. Hotel and rooms tired, staff not friendly or helpful. broken toilet seat all week. room staff never sorted it and were a constant pest at 7:30 -8 am in the morning. due to no available signs to leave us alone or make up room! .And, they forgot to put towels in the room. Very bad noise, from adjoining rooms, despite my complaints to the staff. 2nd rate entertainment at night (why it was not in the unused basement restaurant and in the lounge bar) Staff not trusted to handle the money if you want a drink You put money into a machine! Food not good, choice very limited, if it had not run out in the morning before you get there first thing.. Budget holiday deal with everything extra, Transfers, flight baggage priority seats if you can get them. Kettle if you use it tea if you use it. Building work being carried on next door from first thing in the morning, and building work being carried on inside, Ceilings being replaced, plaster work all over the place being trampled on into the carpets and very dirty throughout a horrible holiday experience.
Stayed 7 nights in Oct 2018