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Reviews of Sol Palmanova Mallorca

4 out of 5
Sol Palmanova Mallorca
Pinzones s/n, Palma Nova, Calvia, Mallorca

Reviews

7.6

Good

Rating 10 - Excellent. 46 out of 201 reviews" "
Rating 8 - Good. 98 out of 201 reviews" "
Rating 6 - Okay. 31 out of 201 reviews" "
Rating 4 - Poor. 17 out of 201 reviews" "
Rating 2 - Terrible. 9 out of 201 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem of a hotel
Hotel was just as i remembered, fabulous. Rooms are lovely and spacious and air con is good, definitely needed. Food was lovely, plenty of choice and I say that as a fussy veggie! Cocktails were delicious, pina colada hit the spot. Pools were lovely and plenty of sunbeds but we needed to be up by 8am to reserve a decent spot. Staff are lovely and very helpful and friendly. You can hire beach towels for €10 deposit each, saves you having to pack your own.
Stayed 5 nights in Aug 2022
Response from Hotel Sol Palmanova on 11 Oct 2022
Thank you so much for your comments and we hope to welcome you again soon

4/10 Poor

Ryan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel in general was nice but the hotel had 2 main lifts to access the 9 floors. The left lift was out of order the entire time and no one had any idea when it was being fixed. Apparently that lift had been out of order for 4 weeks!! No apologies, no note next to the lift stating it was out of order and the staff didn’t seem to have any idea when or if it would be fixed. Very disappointing considering it was meant to be a 4 star hotel. I’ve stayed in less and received more.
Stayed 7 nights in May 2022

8/10 Good

Mhd amin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MAZ
Beautiful family hotel 5 minutes walk to really nice sandy beach. Friendly staff wide selections of food night entertainment really for children mainly. I will go back again in the future.
Stayed 5 nights in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab!
Amazing hotel! The entertainment was great The large pool was way too cold but you got used to it. Wide range of food. Would stay again!
Stayed 10 nights in Sep 2019

8/10 Good

Neela, London

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Food was same every day, needs to improve, also cater for vegetarian, now a days there are lots off vegetarian or vegan, As I am vegetarian there was very limited option, so for ten days I ended up eating only salads, also I know some other people as well. I would like to come again, but only if food is improved. Thank you, other wise the hotel was wonderful, Neela patel
Stayed 9 nights in Sep 2019

8/10 Good

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bern many times before new what to expect.food a bit conpetitive good location near beach.
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Resort is big, buffet is great, room could have been cleaner, dirty cupboards, also we requested a double bed but were given two singles, 5 minutes from two beaches, staff friendly, charging for a safe in the room is not good customer service overall pleased with the stay
Stayed 5 nights in Sep 2019

8/10 Good

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
August 3019
The hotel was pretty good, the staff were really helpful nothing was too much to, we enjoyed the food and the pool areas were OK but a little crowded very annoying that people get up really early and reserve sun beds with towels. Also people did the same thing for the tables for the evening entertainment and was crowded again. Between the kids entertainment and the show was quite a large gap. The rooms we thought were a bit small for families felt like we were on top of each other all the time in there.
Stayed 7 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money. Better organisation required for the shows in the evening. The shows were great but the other hotel guests were quite inconsiderate by walking in front of you while watching. The hotel could have arranged for a specific walkway during showtime
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

6/10 Okay

Aydin

Travelled with family
This is one of those all inclusive properties that service what seem mainly UK package tours. Its basic in that to has all that you need. Everything like safety box and towels cost extra. The bar line up for a drink is usually long and the food mediocre. The staff don't look happy didn't see many smiles. Also the staff are happy to give you a key at the front desk without any proof of ID which my son did twice! Would I stay here again probably not.
Stayed 4 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness
Avoid like the plague! I was at the Sol Mirlos 6 years ago and the food was amazing - one of the main reasons we decided to go back there. It is now the Sol Palmanova, but the decline in standards is a real eye-opener! The food is absolutely dreadful! Yes, there is a huge choice, but there is no real quality. We ended up dining out as we couldn't take any more of what they had to offer.. The staff are friendly enough but they seem very stressed. I reckon they're being stretched to the limit due to be understaffed.. The evening entertainment's a complete joke! Mime acts may have cut it in the 70's and 80's, but in this day and age people expect proper, professional entertainment. The pool area is dirty. You also have selfish holiday makers surrounding th pool leaving no access for wheelchairs or buggy's to get through. And though this is no fault of the hotel itself, the type of guest is very rough. Neds everywhere with unruly kids. If you're looking for a nice family holday with the kids then this one isn't for you! Give it a miss!
Stayed 7 nights in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Amenities
Reception was terrible; no introduction given of the property such as direction to room. Dining on the property wasn't worth it since meal wasn't the majority of the time kept warm. Wouldn't recommend this hotel to anyone.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Kids hotel
Food was good , a family hotel caters for kids. However if you want a sunbed by the pool be prepared to get up at 5am to put a towel on like everyone else, although the rules do say do not do this before 9am, we did not do this and chose to go to the beach instead. Entertainment is for kids, not adults in my opinion. Rooms were clean and basic. Would not book this hotel again as it’s designed for young families ,which is great if you have a young family.Long queues at bar all the time at night. Also they squashed in a chair bed as a third bed which left no room to manoeuvre in room and Blocked the drawers.
Stayed 6 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like queuing the whole morning for a towel and then queuing every time to get a drink , even a coffee or tea . One working lift was totally inadequate. Food was good , pool area lovely and clean, bedrooms very good but a shame the refurbishments were not done by professionals
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, could do with better Entertainment and bar staff could be more happier. But overall was very good. Staff are friendly. This hotel is more for Families.
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good. Entertainment disappointing compared to other Sol hotels
Stayed 4 nights in Oct 2018

10/10 Excellent

Gemma, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
decorated nicely throughout, lovely rooms, lush food, friendly staff, entertainment was amazing, very family friendly hotel, games room, walking distance to all the near by beaches ect. only 7 euros in taxi to marine-land, we want to go back again! Stayed part of October half term, lovely hot weather and it wasn't busy!
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotel very modern, food pretty good. Pool toilets, never hardly any soap or cleaned regularly. Staff, fantastic, very pleasant and polite. Resort great.
Stayed 4 nights in Oct 2018

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
The hotel is very good,staff are very friendly anx helpful. The food was really good for an all inclusive hotel and was fresg and plentiful. The rooms are clean modern and quite spacious. The beach is a 2 minute walk from the hotel.
Stayed 5 nights in Sep 2018

4/10 Poor

Gary, Edinburgh

Liked: Cleanliness, room comfort
We felt the hotel was too large, pool area was packed with children in the adult only pool, queue's at the bars, restaurant was like a school canteen and the noise level was very loud, food was average, plenty choice but nothing we had made us return for seconds and often repeated, dinner and lunch time. We managed to get gastroenteritis after only 2.5 days on a 4 day holiday, and my partner spent the night in hospital. We weren't the only ones to have taken ill, I heard others also had symptoms. Trying to be slightly positive although it would be easy to slate the place, the rooms was nice and the location good.
Stayed 4 nights in Sep 2018

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

6/10 Okay

rumone, London

Liked: Cleanliness, staff & service, room comfort
Nice hotel but not quite 4 star!
Hotel was very clean & staff nice, polite, friendly & helpful. Hotel too big together with sister hotel next door there was a shared pool space and shared evening entertainment space you could barely get to a sunbed or a table in the evening. Food was too samey & need different options for lunchtime - jacket potatoes or sandwich you can toast etc would be good. Location is good five minutes from the beach and local shops and close to a bus stop if you want to tour the island. But overall lots of queuing for drinks, food & sunbeds! Great entertainment staff did good shows in evening - managed to get a seat one night & stood up & watched another night - didn't bother after that! & they run activities in day for both adults & children.
Stayed 5 nights in Sep 2018

8/10 Good

Maria, Calgary, Canada

Liked: Cleanliness, room comfort
Good location, close to beach. Food just ok, very repetitive. Room was comfortable, but several things didn’t work: room safe, telephone, and room key worked very randomly, even after being reprogrammed. Also water in shower would fade from extremely hot to cold. AC worked well. Overall it suited our purposes.
Stayed 12 nights in Sep 2018

2/10 Terrible

Kathy, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 4 star hotel. More like a 2-3 star. Beds are uncomfortable. Rooms are run down. Facilities are not 4 star worthy. Food is served in a cafeteria style hall.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in great location
Close to everything and the hotel itself was excellent. The entertainment was excellent for kids. Would recommend and would definitely go back and stay again.
Stayed 9 nights in Jul 2018

8/10 Good

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general a good hotel - but the area round the swimmingpools is too little. There is not space enough for all the guests.
Stayed 9 nights in Jun 2018

8/10 Good

T, Surrey

Liked: Cleanliness, room comfort
Disliked: Staff & service
Out of season we queued for the bar and the lift a little unexpected ! The lifts are very small and heavily used but for many guests essential if your put on the 9th floor ! Most of the staff appeared a bit miserable particularly Antonio who checked us in at 2.15am maybe he was having a bad night ! The breakfast was OK however the dinners were very good with plenty of choice and variety. Overall for what we paid we had a very good holiday and my gripes are only small complaints however I wonder how the hotel copes during very busy times I do think lifts,queues etc could be annoying and frustrating and for those reasons I wouldn't return.
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Triple room very small, unfortunately ended up with bad neighbors, but to be fair great hotel location and facilities for the value..
Stayed 7 nights in May 2018

10/10 Excellent

Brian, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is centrally located and close to the beach
It was that good I'm booking again for next year twice and I am bringing my family would highly recommend yes please fantastic there is a fantastic steak house two doors away it does the best fillet steak I have ever tasted and the Parrot show is the best show I have ever seen next time I'm going to Kathmandu
Stayed 14 nights in Sep 2017

8/10 Good

Alli, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
A short 2 min walk to the beach is just perfect for this hotel. Good clean updated rooms and lovely showers. Food caters for all tastes and is well suited for all family members. This is our 3rd time at this hotel and highly recommend it.
Stayed 4 nights in Oct 2017

2/10 Terrible

lucy, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet was terrible
Room not clean enough, our sink was literally hanging off the wall. Buffet food was always cold, Drinks poor quality even soft drinks
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Friendly helpful staff! Good food, drink and ambience! Definitely recommend
Stayed 4 nights in Sep 2017

6/10 Okay

Gill , scotland

Liked: Cleanliness, staff & service, room comfort
Pleasant
The only bad thing I can say about this hotel is the entertainment at night was boring, unprofessional and you can't hear a word they r saying or singing. Also my whole party of friends and family were bitten to bits, not sure if it's because of all the trees surrounding the hotel pool and seating at the bar.
Stayed 4 nights in Sep 2017

6/10 Okay

Helen

Friendly Hotel
Excellent hotel - good value for money
Stayed 4 nights in Aug 2017

8/10 Good

bazzem, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sol Palmanova
Family orientated hotel which has been refurbished in the last couple of years. Excellent for families with children aged young to 14. Everyone else can have a good time but understand that there are young children everywhere. The staff are excellent & the activities run for young & old are good too.
Stayed 6 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Dennison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Location is great with two beaches just behind the hotel with calm waters, safe for children and very clean
Stayed 4 nights in Jun 2017

8/10 Good

Clare, Warrington

Liked: Cleanliness, staff & service, property conditions & facilities
Busy hotel more suited to families with younger children. Convenient location nearbus routes and resort in walking distance. Staff helpful. Hotel clean.Food good but needmore for non meat eaters
Stayed 4 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Not bad, not a 4 star but a good 3 star stay. Entertainment staff were friendly and did their job very well. Bar staff need a happy pill but they are over worked. Food was good with a different choice each day. Very busy the half term week we stayed but as long as you're up and at the pool for 750am then you'll reserve a spot. Palmanova 2 was the better of the two for atmosphere and that's where the entertainment was. The evening entertainment would have been very good if it wasn't for a device that constantly cut the sound right down as to not upset the local residents, this ruined the shows so be prepared. We only found this out via the entertainment staff, no signs explaining it to all so majority were in the dark about this. Drinks were all local and served in plastic rather than glass and cocktails from a machine so not the most glamorous.
Stayed 7 nights in May 2017

8/10 Good

Spetember 2016, Peterborough

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Nice clean hotel, plenty of food with a good variety that you could find something for everyone. The only down side was the bed was two singles pushed together that kept seperating.

6/10 Okay

Shamil

Liked: Cleanliness, property conditions & facilities, room comfort
Fun hotel
Good food, good service, but location isn't spectacular

6/10 Okay

Emma, Bristol

Liked: Cleanliness, room comfort
Nice hotel for families
This hotel is perfectly situated near the beach, shops and promenade and is also well maintained. The all inclusive food was excellent. It is not suitable for couples but for families it is ideal. As it was only my partner and I that went, I probably wouldn't go again until we have children of our own - the adult pool was occupied by children and activities so there was no escape! Otherwise - it's a good hotel and the staff have set up a good activities scheme for adults and children. To summarise - avoid if you are going as a couple, definitely consider if you are going as a family with children.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good family holiday
Ideal for a family with 2 teenage girls. Staff worked extremely hard and were always willing to assist.

10/10 Excellent

Jane, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
have never been to an all inclusive hotel before and was plesently surprised by the qulity of the food

6/10 Okay

travelholic, B

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not as good as it used to be
We only had 3 night stay. We have been to all Sol hotels and it was the second time to this one. Since our last visit it is now all inclusive and I do believe that they are short staffed in all areas. Especially the bar areas. Having one staff member behind the bar most times I think unacceptable. Most of the time I sat without a drink as I didn't want to leave my little one for great length of time. People are being allowed to put towels out any time and unless you get down at 07.00 you will not get a sunbed. Kids walking around with guns. (Not hotel fault) Animation team are good for the mini disco but please leave the evening entertainment to a professional show. Such a shame. As I think the outside area is far too small for the amount of people staying there. To hire a sunbed on the beach is 13euro for 2 plus the umbrella. Great area. Just a little disappointed. being all inclusive shouldn't change the standard a hotel should deliver to its guests.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to beach, room lovely and very comfortable.
Close to beach, bars and restaurants. Room clean and comfortable. Pool a little too cold which was a shame, would have been lovely to be able to swim! Food okay, some days better than others but there is a lot of choice! However you do have to pay for drinks between 12-1 even though you've already paid for all inclusive.