Seasonal outdoor pool, open 10:00 AM to 6:00 PM, pool umbrellas

Reviews of Hotel Condesa

4 out of 5
Hotel Condesa
C/ Roselles, 4, Alcúdia, Mallorca

Reviews

8.4

Very good

Rating 10 - Excellent. 276 out of 631 reviews" "
Rating 8 - Good. 238 out of 631 reviews" "
Rating 6 - Okay. 68 out of 631 reviews" "
Rating 4 - Poor. 30 out of 631 reviews" "
Rating 2 - Terrible. 19 out of 631 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Artur Marcin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! With nice selection of swimming pools inside and beach. Amazing staff! Well done to Linda and Ines (dining room managers) they couldn’t really answer which food got walnuts and pecans, or might have (my son’s allergy) but they did everything they could possibly do, to make sure food is safe for my kid! Even told me chef can cook a meal just for him. Seriously brilliant customer service. Very clean around, nice activities for kids. Overall very pleasant stay.
Stayed 4 nights in Apr 2024
Response from Manager on 14 Apr 2024
Hello Artur Marcin,We are thrilled to hear that you enjoyed the swimming pools, beach, and amazing staff during your stay. We appreciate your kind words for Linda and Ines, and we are delighted they could assist with your son's allergy concerns. Our team always aims to provide exceptional customer service and ensure a safe experience for all guests. Thank you for highlighting the cleanliness and kids' activities. Your feedback is truly valued.

10/10 Excellent

Naomi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really nice. Lots of family friendly things to do and staff were amazing. The kids pool with the slides was great and the adults only option offered a nice quiet chill out. I would definitely recommend.
Stayed 3 nights in Apr 2024
Response from Manager on 11 Apr 2024
Hello Naomi,We are thrilled to hear that you enjoyed your stay with us! It's wonderful to know that our family-friendly amenities and attentive staff left a positive impression on you. We appreciate your recommendation and look forward to welcoming you back soon for another relaxing getaway.

8/10 Good

Celda

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Clean but is a shame that there’s no much entertainment around the hotel area and even activities inside the hotel
Stayed 2 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Celda,We appreciate your feedback and are pleased to hear you found the hotel clean. While we don't offer additional entertainment options, we hope our tranquil environment provided a relaxing stay. For recommendations on local attractions or activities, feel free to contact our front desk.

10/10 Excellent

Rajarajan

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 9 Feb 2024
Hello Rajarajan,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

4/10 Poor

Malcolm

Travelled with partner
We didn’t get the room I had booked, we were on our honeymoon and had single beds, I complained at reception and was told to push them together, when they finally found me a room it was small and next to the Lift it was an awful stay, I could go on and tell you more but what’s the point.
Stayed 7 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello Malcolm, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered during your stay. Guest comfort is our priority, and we regret if we fell short in meeting your expectations. We appreciate your feedback and will use it to improve our services. We hope you had a pleasant honeymoon overall, and we would welcome the opportunity to serve you better in the future.

8/10 Good

Truls

Stayed 5 nights in Oct 2023
Response from Manager on 3 Nov 2023
Hello Truls,Thank you for taking the time to share your feedback. We appreciate your rating and are glad to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We value your input and look forward to welcoming you back in the future.

10/10 Excellent

Desislava Vasileva

Liked: Staff & service, property conditions & facilities
Beautiful hotel, polite staff, excellent location. Beach is amazing.
Stayed 4 nights in Oct 2023
Response from Manager on 29 Oct 2023
Hello Desislava Vasileva,Thank you for your kind words! We are thrilled to hear that you enjoyed your stay at our beautiful hotel, and that our staff made your experience memorable. We are glad that you loved our prime location and the stunning beach. We hope to welcome you back soon

10/10 Excellent

Nikolas

Stayed 3 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Nikolas,Thank you for your excellent rating! We appreciate your feedback and hope to welcome you back soon.

2/10 Terrible

Jasmine

Stayed 10 nights in Oct 2023
Response from Manager on 28 Oct 2023
Hello Jasmine, Dear customer, thank you for your feedback. We apologize if your experience did not meet your expectations. We would appreciate more specific details to address any concerns you may have.

8/10 Good

Arne Per

Stayed 4 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Arne Per,Thank you for rating our hotel! We appreciate your feedback.

8/10 Good

Line

Stayed 14 nights in Oct 2023
Response from Manager on 27 Oct 2023
Hello Line,Thank you for your positive rating, we are delighted to have exceeded your expectations!

4/10 Poor

Maria Charmaine Fabillar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy.
Stayed 4 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Maria Charmaine Fabillar,We apologize for any inconvenience caused. Please provide more details so we can address your concerns.

10/10 Excellent

Edvard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Manager on 24 Oct 2023
Hello Edvard,Thank you so much for your enthusiasm and support! We greatly appreciate your kind review.

8/10 Good

Johan Sofus

Stayed 7 nights in Oct 2023
Response from Manager on 22 Oct 2023
Hello Johan Sofus,Thank you for your feedback! We appreciate your rating and are thrilled to hear that you had such a fantastic experience at our hotel. We look forward to welcoming you back in the future!

8/10 Good

Vitor

Travelled with partner
Liked: Cleanliness, amenities
Overall all good. The thing that I would point out would be the actual state of some equiment that is quiet old and should be changed such as the curtains in the rooms etc.
Stayed 4 nights in Oct 2023
Response from Manager on 18 Oct 2023
Hello Vitor ,Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is good to hear from you and we greatly appreciate that you have taken the time to share your experience at our hotel! We would love to have you back and we do hope to see you again soon.

10/10 Excellent

Kaveetheeni

Stayed 6 nights in Oct 2023
Response from Manager on 5 Nov 2023
Hello Kaveetheeni,Thank you for taking the time to leave us a positive review! We appreciate your kind words and are thrilled to hear that you had a great experience during your stay at our hotel. We strive to provide exceptional service and it's wonderful to know that we met your expectations. If you have any future plans to visit the area again, we would love to have the opportunity to welcome you back.

10/10 Excellent

Darya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 🌊☀️🌊
Stayed 3 nights in Oct 2023
Response from Manager on 17 Oct 2023
Hi Darya,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was lovely but we did not do the all inclusive and it seemed our treatment from the all of the staff was very different when they noticed we didn't have a wrist band on which was a little disappointing.
Stayed 3 nights in Sep 2023
Response from Manager on 17 Oct 2023
Hello Carol,We apologize for any discrepancies in the service you received as a non-all inclusive guest. We appreciate your feedback and will address this with our staff to ensure a consistent experience for all our guests.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good pool and was right on the beach.
Stayed 2 nights in Oct 2023
Response from Manager on 14 Oct 2023
Hi William,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities
Stayed 6 nights in Oct 2023
Response from Manager on 30 Oct 2023
Hello Victoria, Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you enjoyed your stay overall. We apologize for any inconvenience you may have experienced and would love to address your concerns personally. Please do not hesitate to reach out to our management team so that we may better understand and improve the guest experience. We look forward to the opportunity to welcome you back in the future.

8/10 Good

Donna Ann

Liked: Cleanliness, staff & service
Stayed 8 nights in Sep 2023
Response from Manager on 10 Oct 2023
Hello Donna Ann,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Ole

Stayed 7 nights in Sep 2023
Response from Manager on 7 Oct 2023
Hello Ole,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Dmitri

Stayed 10 nights in Sep 2023
Response from Manager on 3 Oct 2023
Hello Dmitri,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Steen

Stayed 6 nights in Sep 2023
Response from Manager on 1 Oct 2023
Hello Steen,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Kyran, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect for relaxing vacation. It was clean, on the beach, and had lots of sunbeds and umbrellas. The food was excellent and varied. The staff worked endlessly hard and in the background to provide fresh towels, drinks, pool food, drinks and fresh towels. The pool was lovely, clean, and showers provided when coming off the beach. The staff were superb (except for front desk). The entire place and staff deserve a 10/10. But the front desk staff were horrid. They made everything so difficult for us and everyone else we observed. They must have been trained to say "no" to everything. Examples - 1. They dumped us in a ground room for familys that was noisy and horrid. They said we could change in 2 days. Then kept lying to us and giving evey excuse possible that we couldn't change room which drove us to tears. 2. Ordering a taxi - they made it very unpleasant. Like we were asking a big favour. 3. They never had a smile for anyone. Were very unpleasant to talk to...unfriendly. 4. Room request to extend checkout was flatley refused. One women was allowed 15 mins only. Of the front desk had been just passively unpleasant it would be one thing, but the were actively difficult to deal with...
Stayed 10 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Kyran,On behalf of our entire staff, we thank you for choosing our hotel and appreciate what you have shared regarding our staff and your comments about our towels. We hope to someday have another opportunity to host your stay.

10/10 Excellent

Rosaria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Perfectly located right on the beach. The staff were great and the food selection was one of the best I’ve seen at a hotel. Great Kids pool and playground. We went in September and they still had some kid’s entertainment. Quiet area but only a 15 minute bus ride to Alcudia port. So, it’s the perfect place to just chill either on your own or with a young family.
Stayed 4 nights in Sep 2023
Response from Manager on 26 Sept 2023
Hello Rosaria,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and your comments about our area. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 Excellent

Sarah Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. Can't wait to go back.
Stayed 7 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Sarah Anne,We appreciate your rating of our hotel and the feedback you have shared pertaining to our hotel. We hope to see you again to deliver you with a 5 star experience.

4/10 Poor

Gyrithe

Stayed 6 nights in Sep 2023
Response from Manager on 23 Sept 2023
Hello Gyrithe,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Ronnie

Stayed 5 nights in Sep 2023
Response from Manager on 22 Sept 2023
Hello Ronnie,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Jan

Stayed 4 nights in Sep 2023
Response from Manager on 18 Sept 2023
Hello Jan,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding. On the beach, nice pool, great food and staff. Highly recommended. Room with sea view was amazing, clean and quiet. Would stay again. Street parking was a little challenging but always found a space. When the skybar opens, Condesa will be even better !
Stayed 6 nights in Sep 2023
Response from Manager on 17 Sept 2023
Hello Dennis,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and view. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

6/10 Okay

paul

Stayed 2 nights in Sep 2023
Response from Manager on 29 Oct 2023
Hello paul,Thank you so much for your kind review! We are thrilled to have exceeded your expectations and look forward to welcoming you back soon.

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - be careful which room you book
The hotel has a lovely position on Playa de Muro / Alcudia beach. We had booked a Double room but this was 2 singles pushed together and the room was very small so we upgraded to a Suite. Much better! The staff are excellent and the cleaning was to a high standard overall. However, there are too few sunbeds around the pool area for the hotel's size and all squashed in with people still putting towels down at silly early times so that's not great. The promised rooftop terrace was not open for drinks although you can still take pictures etc.
Stayed 10 nights in Sep 2023
Response from Manager on 16 Sept 2023
Hello Kate,Thank you for sharing your experience. We truly appreciate the insight regarding our staff and also our towels. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Excellent

Agit

Stayed 5 nights in Sep 2023
Response from Manager on 12 Sept 2023
Hello Agit,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

Johan

Stayed 5 nights in Sep 2023
Response from Manager on 10 Sept 2023
Hello Johan,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

Amine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea view room was very far from reception and beach access.
Stayed 5 nights in Aug 2023
Response from Manager on 8 Sept 2023
Hi Amine,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.

6/10 Okay

JEAN

Stayed 3 nights in Sep 2023
Response from Manager on 7 Sept 2023
Hello JEAN,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Pavel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shortest possible walking distance to the sea; friendly and helpful staff; really family friendly environment; entertaining daily shows; staff at bars deserve a separate 5 stars
Stayed 7 nights in Aug 2023
Response from Manager on 6 Sept 2023
Hi Pavel,It is wonderful to learn that you enjoyed your stay and that you have rated our hospitality and accommodations so highly. I am happy to know we met your expectations with our friendly services and the cleanliness of our guest rooms. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

6/10 Okay

Mercedes, Bothell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
My husband left his sunglasses during breakfast and somebody took them and never returned them (prescription glasses). Also, we had two reservations under the same last name and they put us on two different floors super far away from each other. When I asked to modify it, they won’t do it. Every time we asked for something was a problem, they made us put a $60 deposit for towels, they had only specific time to change the towels. Tried to contact them before the check in and they never pick up the phone. Really overpriced for all these problems and specially not safe for your things.
Stayed 8 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Mercedes,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our towels and breakfast. We appreciate you taking the time to share your experience.

10/10 Excellent

Arthur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Would come again!
Stayed 10 nights in Aug 2023
Response from Manager on 1 Sept 2023
Hi Arthur,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Kashmira

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotels is at beautiful beach of Alcúdia. Lot of activities for young kids. Pools are clean. Lot of varieties for dining. Girls at kids club are amazing. Entertainment for kids is really good. People are nice though night time reception staff wasn’t great and check out was hassle. Noting much to do around property but there’s lot to do at hotel and beach.
Stayed 3 nights in Aug 2023
Response from Manager on 1 Sept 2023
Hi Kashmira,We are delighted to discover you thoroughly enjoyed the nearby shopping, activities, and dining options. We are so happy to have met your needs with our comfortable accommodations and friendly atmosphere and look forward to your future stay when your travels bring you back this way.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Manager on 19 Sept 2023
Hello Sandra,On behalf of our entire staff - thank you for your rating. We look forward to your next visit.

4/10 Poor

Mathea

Stayed 4 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Mathea,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Frederik

Stayed 7 nights in Aug 2023
Response from Manager on 26 Aug 2023
Hello Frederik,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Beate Kristine

Stayed 7 nights in Aug 2023
Response from Manager on 25 Aug 2023
Hello Beate Kristine,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Kirstyn

Stayed 5 nights in Aug 2023
Response from Manager on 7 Sept 2023
Hello Kirstyn,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

8/10 Good

Iurie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I really enjoyed staying at Condesa hotel, really nice good food, beautiful beach, good entertainment only poor service at main restaurant
Stayed 6 nights in Aug 2023
Response from Manager on 16 Aug 2023
Hi Lurie,I sincerely apologize for the poor service in the main restaurant, we will work on improving these. I'm happy to hear from you that the staff's guest service was friendly and enjoyed your stay. We appreciate your feedback and look forward to your return. Have a wonderful day.

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Manager on 9 Aug 2023
Hello Mohamed,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Mounira

Travelled with family
Liked: Cleanliness, staff & service
I didn’t like the reception girls but not all of them some of them were rude
Stayed 8 nights in Jul 2023
Response from Manager on 7 Aug 2023
Hello Mounira,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Rakesh Vilas

Stayed 7 nights in Jul 2023
Response from Manager on 26 Aug 2023
Hello Rakesh Vilas,We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.