Property was perfect for relaxing vacation. It was clean, on the beach, and had lots of sunbeds and umbrellas. The food was excellent and varied. The staff worked endlessly hard and in the background to provide fresh towels, drinks, pool food, drinks and fresh towels. The pool was lovely, clean, and showers provided when coming off the beach.
The staff were superb (except for front desk). The entire place and staff deserve a 10/10. But the front desk staff were horrid. They made everything so difficult for us and everyone else we observed. They must have been trained to say "no" to everything. Examples -
1. They dumped us in a ground room for familys that was noisy and horrid. They said we could change in 2 days. Then kept lying to us and giving evey excuse possible that we couldn't change room which drove us to tears.
2. Ordering a taxi - they made it very unpleasant. Like we were asking a big favour.
3. They never had a smile for anyone. Were very unpleasant to talk to...unfriendly.
4. Room request to extend checkout was flatley refused. One women was allowed 15 mins only.
Of the front desk had been just passively unpleasant it would be one thing, but the were actively difficult to deal with...