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Reviews of BG Hotel Tonga Tower

4 out of 5
BG Hotel Tonga Tower
Carretera Alcudia-Arta S/N, Ca'n Picafort, Santa Margalida, Mallorca

Reviews

7.8

Good

Rating 10 - Excellent. 39 out of 129 reviews" "
Rating 8 - Good. 53 out of 129 reviews" "
Rating 6 - Okay. 23 out of 129 reviews" "
Rating 4 - Poor. 9 out of 129 reviews" "
Rating 2 - Terrible. 5 out of 129 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

9.6/10

Amenities

7.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Noah

Stayed 3 nights in Sep 2023

8/10 Good

Rebecca Margaret

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and nice family rooms. The food was excellent at breakfast and dinner and we loved spending time around the pool. A very child friendly place. A few minors - Not the best wifi, spending time waiting for the lifts and some staff could have been more friendly. Overall though a great week away and feel very relaxed!
Stayed 7 nights in Aug 2023

6/10 Okay

Samuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel, decent room, comfy mattress. Food very good and high standard. Evening entertainment was very loud which meant you couldn’t enjoy the balcony. And it was difficult to sleep.
Stayed 7 nights in Aug 2023

8/10 Good

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2023

10/10 Excellent

Hanna

Stayed 3 nights in May 2023

10/10 Excellent

Amandine

Stayed 6 nights in Apr 2023

10/10 Excellent

John Olov C

Stayed 3 nights in Apr 2023

10/10 Excellent

José Miguel

Stayed 1 night in Apr 2023

10/10 Excellent

Galina

Stayed 3 nights in Mar 2023

10/10 Excellent

Stuart

Stayed 5 nights in Oct 2022

10/10 Excellent

Joseph

Stayed 3 nights in Oct 2022

8/10 Good

DEAN

Stayed 5 nights in Jul 2022

2/10 Terrible

Nestor

Stayed 1 night in Jul 2022

10/10 Excellent

James

Stayed 4 nights in Jun 2022

8/10 Good

Jesper

Stayed 7 nights in Oct 2021

8/10 Good

Jane Kirk

Stayed 3 nights in Oct 2021

10/10 Excellent

Peter

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
I booked at the last minute to join friends for a week. The Hotel was certainly swish/designer/boutique, I loved my stay! I could only say on a slightly down side, the bed is a little too firm... and 2 singles pushed together, which I dont like.
Stayed 7 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff, good food and wide drinks selection. Loved the sky bar! Main issue is the bathroom door was glass and a mirror immediately outside meant there was absolutely no privacy wherever you were in the bathroom. If the bathroom doors can be changed that would solve the issue.
Stayed 3 nights in Jun 2018

10/10 Excellent

Mr P, Hartlepool

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate at the Tonga.
Our stay at the Tonga Hotel was excellent, every aspect of this stay was first class. The food, pools and facilities, service and assistance from the desk 'went that extra mile'. Our only concern was the gap between the veranda and the glass wall for anyone with small kids. Although there were four lifts, two of them were very small........ But this didn't take anything away from the good experience we had there.

8/10 Good

Katherine, Bournemouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Stayed here early May found a great deal online £550 for 5 nights all inclusive for 2 of us. The hotel had just been refurbished and it was nice to be there during such a quiet time. The staff were great food and service excellent. We hired a car which allowed us to explore a bit. The sky bar was lovely with amazing views. Would go again. Only downside is the room size

8/10 Good

David, Perth

Liked: Staff & service, property conditions & facilities
Good Value
Very good value for money. Being refurbed for 2015 so will go up in price.

10/10 Excellent

Tabitha, ENGLAND

Liked: Cleanliness, staff & service, room comfort
Fourth Stay!
Well as the title states this was my fourth visit to the hotel and probably millionth stay in Can Picafort Majorca! I can honestly say this is one of the better hotels in the area! I will start my starting some of the ... yes disappointing elements but i urge you to continue reading. This hotel has been standing since 1973 and had a refurb back in 2001 so needless to say it is due another and yes 2014 it is finally getting one! Lets hope they update the slowest lifts i have ever experienced in my life!! However, onto the good stuff! Well something had to keep me coming back! This visit I took my boyfriend along with me for the first time(on our very first holiday!) I can honestly say that he was a bit apprehensive when he first walked in as previously stated the decor is a bit dated (AT THE MOMENT). But as the holiday went on he was pleasantly surprised! So this hotel is perfectly clean and the general staff are friendly and helpful! The cleaning staff will do anything for you, even clean up when youre poorly(without a fuss! and then ask how you are the next day!) The food is standard for a currently 3star hotel but there is a wide variety to cater for all ages and nationalities! Piella, pizza, pasta, chips, meats, fish, rice, salad bars, burgers, hot dogs, mousakka and so much more Bar - yes two drinks a time but that is to get the queues down which they do very fast and you can go up as much as you like - ALL INCLUSIVE! but the most important thing is next.

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Tonga July 2014
Had a fantastic holiday, food was excellent and we were spoiled for choice. Hotel facilities were good and well used by all. A good selection of shops and beach all easily within walking distance. A visit to the local market can be easily achieved by using the little road train which stops at the hotel.

6/10 Okay

mhalley, runcorn

Liked: Cleanliness, staff & service
Disliked: Room comfort
good family hotel
enjoyed our stay at the Club Tonga but was sometimes a little noisy, but this is only to be expected at a family oriented hotel. Shame about the transfer time to, took nearly 2.30 hrs, not good on a 3 night trip. Would definately recommend this hotel to people with families.

6/10 Okay

RORY

Liked: Cleanliness
will not be back
a smile from the bar staff would be a start

8/10 Good

BECCA, MIDLANDS

Liked: Cleanliness, property conditions & facilities, room comfort
GREAT VALUE
VERY CLOSE TO BEACH, 10 MIN WALK. FLAT EVERYWHERE NO HILLS AT ALL. GREAT FOR BUSES, STOP RIGHT OUTSIDE HOTEL. VERY BUSY HOTEL THOUGH, QUEUES FOR DRINKS, WHICH ARE SMALL PLASTIC CUPS VERY IRRITATING AT TIMES. VERY BUSY DINING ROOM AT ANY TIME OF DAY, SNACK BAR WAS GREAT FOR A SIMPLE LUNCH. WE HAD RAIN FOR A FEW DAYS WHERE THE HOTEL WAS BEDLAM- WAITED 40 MINS FOR A COFFEE! POOLS WERE CLEAN & WELL MAINTAINED. ENTERTAINMENT TEAM WERE FAB DAY & NIGHT, EVEN THO OUR DAUGHTER DIDN'T TAKE PART THE OTHER KIDS LOVED THEM. THERE ARE ONLY 4 LIFTS, AGAIN A NIGHTMARE IF YOUR ON THE 13TH FLOOR, BUT THE FAB VIEW WAS WORTH IT. COMFY BEDS, CLEANED EVERY DAY. WE DID A TRIP TO VALLDEMOSSA, BEAUTIFUL SCENERY- A MUST DO! I WOULD RECOMMEND DUE TO THE PRICE WE PAID, GOOD VALUE. AUG 2012

6/10 Okay

Debbi, Bristol, UK

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Great value holiday
We were overall happy with our stay. The room was extremely clean. The food choice was very good and good quality, considering the vast numbers being catered for. The swimming pools were very cold, but the beach only 10 minutes away was great.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
hotel tonga 7/10
hotel was clean and the food very good, could do with more sun loungers for the amount of people there oh and there was only one plug socket in the room which was no where near the dressing table, amusing but a pain!

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
You get what you Pay for!
There are Tons of Review on this Hotel and Alot of them negative. I thoughts the Hotel was just okay. As a newly separated mm with 2 sons 7 and 5 i Wanted a Hotel that was Family friendly with with all The amenities needed at the Hotel to keep my Boys happy. The Hotel was okay outdated but clean. Yes the Elevator Situation Sucked but wie usually Walker Down from the 10 to Floor and avoided the breakfast, Lunch and Dinner Rush. The Food was Boring. They tried to cater to Everyone but i found the Food Not very delicious! Pools were clean! Proximity to the Beach about a 10 Minute Walk! Love the Beach area! Room Service was Good but the Bathroom was Kinda gross specifically the shower. The adjoining room was terrible i could hear everything next door. Not cool when its a Baby that loves to cry. Also I Could smell cigarette smoke from next door in my room. Animation... I Never watched it, Way to packed Outside. They had One Washer and dryer on Site-i was Happy just to have the Option. Would i Stay again? Nö! I definitely got what i Paid for. My Kids did have Fun though! I think this Hotel Should be Considered a 2 Star truthfully.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
As title suggests. Don't expect 5* for this price but it's great for what you get and excellent for kids! Felt like we'd robbed them!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
All-inclusive good value hotel
This review is written in the context that we got an all-inclusive (breakfast, lunch, snacks, dinner and drinks) deal for the price we usually pay for B&B, so it was excellent value and saved us spending much as all on this week in Mallorca. The hotel is a 14-floor tower block, the kind Mallorca is trying to get rid of as it goes for a more upmarket image. The hotel is mainly for families and older people, as is the Can Picafort resort, and there seemed to be a 50/50 split of British and German customers. We were on the 10th floor which gave superb views of the bay and kept as away from the noise of the entertainment, although I was rather uncomfortable on the balcony due to my fear of heights! The room itself was a good standard and cleaned well every day. There can be a long wait for lifts going down, but going up we didn't have to wait long at all. The food was a good selection and better than expected, although the restaurant is busy, and the snack bar was ideal if you are out and about so miss lunch. The drinks are served in little plastic cups, and it's a shame they have no recycling facilities for these which is rather wasteful. We never had to queue for long though and each person could get two drinks at a time. The staff were friendly and very hardworking, so if you do go please think of them and leave a tip. The hotel charges 3 Euros an hour for wi-fi sadly. Free wi-fi please!! The hotel's location is good, a short walk from the beach. There is a bus stop on the road opposite the hotel with a service to Porto de Pollenca (via the Albufera nature reserve, Porto de Alcudia and Alcudia) every 15 minutes. At 9am there is a bus to the lovely Pollenca too (or you can get a later one and change at Porto de Pollenca). I read online that Can Picafort is rather run down, but we didn't find that and we enjoyed our visit. It is a good base to explore Mallora and the Hotel Tonga is a decent choice if you can get it for a good price when you want to go.

8/10 Good

Rebecca, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Club hotel tonga - great family holiday
Club Hotel Tonga is a great hotel for families with kids. The food, particularly in the evening, was a bit hit and miss and of variable quality. Also we ordered picnics and the sandwiches in this hardly had any filling at all and were quite aptly named "Joker's sandwiches"! In a great location with short walk to the sea front. We would recommend to others-we had a good time here.

10/10 Excellent

Maydelen

Liked: Cleanliness, property conditions & facilities
Súper, me encantó todo
Stayed 7 nights in Apr 2024

10/10 Excellent

MALENA ESPADA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

maria del carmen

Stayed 1 night in Mar 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Mala organizacion con las horas de snack o comidas
Stayed 1 night in Mar 2024

10/10 Excellent

Franck

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Au Top!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Stayed 1 night in Mar 2024

8/10 Good

Daniel

Stayed 7 nights in Mar 2024

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
La atención y servicio espectacular
Stayed 1 night in Mar 2024

10/10 Excellent

Lorena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien,buena comida y buena estancia
Stayed 2 nights in Mar 2024

10/10 Excellent

Florian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top Service !!!
Stayed 8 nights in Oct 2023

10/10 Excellent

Viveka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Maria Isabel

Stayed 1 night in Sep 2023

6/10 Okay

Hannah

Liked: Cleanliness, staff & service
Ikke egnet for par
Synes ikke rommene levde opp til bildene, mye mindre enn forventet. Litt harde senger og ekstremt mye barnefamilier. Passer ikke for unge voksne, par. Hver kveld og gjennom hele dagen er det barneshow med ekstremt høyt volum. Definitivt en fordel å ha rom i en av de øverste etasjene. Fullstappet frokost, men ganske bra utvalg! Fint med ulike områder ved bassenget.
Stayed 4 nights in Aug 2023

10/10 Excellent

Elisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione ottima e hotel pulito, personale gentile che ci ha fatto upgrade di stanza
Stayed 3 nights in Aug 2023

8/10 Good

Tommy

Liked: Cleanliness
Stayed 14 nights in Jun 2023

4/10 Poor

Radek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Alles in allem vom Personal und der Unterkunft in Ordnung und freundlich. Auch wenn es durch die Animation am Abend bis 23 Uhr sehr laut werden konnte und das Hotel eher auf All-Inklusive ausgerichtet ist. Nicht wiederkommen würden wir, da das Essen nicht 4 Sterne gerecht ist und die Qualität insgesamt eher mangelhaft war. Wir sind nach dem 2. Tag nicht mehr zum Abendessen gegangen, trotz der HP-Buchung.
Stayed 8 nights in Jun 2023

6/10 Okay

Henrik Bruun

Stayed 1 night in Apr 2023