Search Hotels Near Mall of Abilene, Abilene

"Poor customer service. Dirty floors, the door to our room didn’t close securely."

"Room 411. The hotel personnel are great. It is unfortunate the hotel & rooms are not. The entire place needs to be cleaned & many items replaced. As soon as you open your room door you hear the air conditioner in the room which sounds like a vacuum cleaner is running. There was no way to subside the noise without turning off the unit. The windows open, but there are no screens. The room foyer floor is slick, so be cautious when walking across it. There was not a lightbulb in a lamp on a night table. I would have called downstairs, but our telephone was not working. We kept telling ourselves, "It's just one night. We can do this." This was our first Wyndham reservation. We won't be booking La Quinta again."

"Better than I was expecting for a super 8"

"Carpets where super stained. Mattresses were old and very dirty. Roaches in the tub. They were short staffed and our room did not get cleaned. They only took dirty towels to wash and never brought them back. We had to go and look for the cleaning staff and ask clean towels late in the evening. The only reason we stayed was because we had already cancelled a previous reservation for the same reasons and could not find another room. I can’t believe Expedia represents this quality of Hotels. They are not what seem on the online photos. Disgusted with the Expedia and that chain of Hotels."

"G"

"I paid $453 for one night at this hotel, and after seeing the first room they assigned us, I honestly would not have let a stray animal stay there. To begin with, I was told check-in was not until 4:30 p.m. Since we were attending a graduation, I stopped by around 4:00 p.m. to see whether our room might be ready early. Imagine my surprise when I saw a sign clearly stating that check-in time was actually 3:00 p.m. When I questioned the front desk clerk about the discrepancy, she claimed it was because they had a full hotel and were waiting on guests to check out. That explanation made absolutely no sense considering standard checkout times are much earlier in the day. Things only got worse from there. Our room key would not work. I had to go downstairs three separate times before the clerk finally came upstairs herself — and even then, she still could not get the door open with any of the keys she had programmed. She ultimately had to use her master key to let us in. Yet somehow, she acted as though I was the inconvenience. Once inside the room, I was shocked. The carpet had large visible stains — one bright red and another dark brown. There were chips and debris on the floor, scuff marks all over the walls, and the overall condition of the room looked dirty and poorly maintained. I genuinely questioned whether the sheets had even been changed. To make matters worse, the toilet did not work. I immediately contacted the front desk to report th"

"Room was decent. Breakfast was best part of stay. Donna was fantastic. Paid entirely too much money for the stay but it was fine. "

"We love our stays at Home2Suites and Abilene’s south location was a great experience. Very friendly and supportive team."

"The AC worked great and the beds were comfortable so I slept great. Although the bathroom was outdated and the sink had been painted and was peeling the water pressure in the shower very good once you could get the lever pulled up. I had to get my husband to do it and try not break the faucet. There was an odor in the room that I believe was from some painting that had been done. Everything I had smelled of this when I left. There was no volume on the TV. We would not stay here again. "