Check COVID-19 restrictions.

Find out moreOpens in a new window

JEN Maldives Male by Shangri-La

Photo gallery for JEN Maldives Male by Shangri-La

Featured image
Beach nearby
Beach nearby
Outdoor pool, pool loungers
Outdoor pool, pool loungers

Overview of JEN Maldives Male by Shangri-La

VIP Access

JEN Maldives Male by Shangri-La

4 out of 5

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Free airport shuttle
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
Ameer Ahmed Magu, Malé, Kaafu Atoll, 20096

Explore the area

  • Popular LocationMulee Aage Palace2 min walk
  • Popular LocationMaldives Islamic Centre7 min walk
  • Popular LocationMale Fish Market7 min walk
  • AirportMale (MLE-Velana Intl.)5 min drive

Choose dates to view prices

About this area

Malé

JEN Maldives Male by Shangri-La is located near the beach and in an area with good airport proximity. Mulee Aage Palace and Maldives Islamic Centre are local landmarks, and travellers looking to shop may want to visit Chaandhanee Magu and Male Fish Market.

What's nearby

  • Medhu Ziyaaraiy - 2 min walk
  • Mulee Aage Palace - 2 min walk
  • People's Majlis - 3 min walk
  • Maldives Islamic Centre - 7 min walk
  • Male Fish Market - 7 min walk

Getting around

  • Male (MLE-Velana Intl.) - 5 min drive

Restaurants

  • Lime — 1 min walk
  • Azur — 1 min walk
  • Palace Sichuan Chinese Restaurant - 2 min walk
  • Meraki coffee roaster - 2 min walk
  • Sala Thai Restaurant - 3 min walk

About this property

JEN Maldives Male by Shangri-La

4-star hotel with 2 restaurants and full-service spa
Along with 2 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a coffee shop/café are on-site. All 114 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. Comforts include premium bedding and down comforters, and guests will also find conveniences such as fridges and coffee makers.
JEN Maldives Male by Shangri-La offers 114 forms of air-conditioned accommodation with a safe and free newspapers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

This Malé hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
Aristo Spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Guests under 11 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • No on-site parking available
  • Free 24-hour return airport shuttle
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: USD 18 for adults and USD 9 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Full-service spa
  • Outdoor pool
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Filipino
  • Hindi
  • Indonesian

Business services

  • Conference centre (1049 square feet of space)
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Fridge

More

  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 135.52 per night.
Free cots (infant beds)

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Tourism fee: USD 6 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 18 for adults and USD 9 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 135.52 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Union Pay; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can contact the property using the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Guests must transfer via boat and shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property
A car is required for transport to and from this property
Guests under 11 years old are not allowed in the spa

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 95 out of 260 reviews
5 - Excellent 37%
Rating 4 - Good. 98 out of 260 reviews
4 - Good 38%
Rating 3 - Okay. 45 out of 260 reviews
3 - Okay 17%
Rating 2 - Poor. 13 out of 260 reviews
2 - Poor 5%
Rating 1 - Terrible. 9 out of 260 reviews
1 - Terrible 3%

4.3/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

3.9/5

Property conditions & facilities

3/5 Okay

Travelled with partner
Liked: Cleanliness, staff & service
Small rooms, not as upscale as you would expect from a Shangri La
Stayed 4 nights in Sep 2021

3/5 Okay

Liked: Cleanliness, property conditions & facilities
The property was clean and well maintained. They did not give me an hour of late check out even though my flight was 10hrs after the checkout time. I was ready to pay for an extra day also. They did not even consider, saying they are fully booked. RUDE!!
Stayed 2 nights in Aug 2021

1/5 Terrible

Disliked: Staff & service
I would never book here again!
I would never book or stay here again
Stayed 2 nights in Mar 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020