Title: Novotel Makassar Grand Shayla Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Makassar Grand Shayla Family-friendly hotel with full-service spa and fitness centre ![Presidential Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/f576ab3b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property entrance](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/62893970.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/5813e39b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/29723d6a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/392790de.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Novotel Makassar Grand Shayla, in the heart of the business district, offers a peaceful escape. Enjoy afternoons by the outdoor pool, find a quiet corner with a book from the library, book a rejuvenating massage at the spa, or sample local flavors at the restaurant. 8.0 Very good ## Popular amenities - Spa - Pool - Bar - Gym - Breakfast available - Room service £34 includes taxes & fees 22 Nov - 23 Nov ## Room options ### Check availability for these dates Tonight [Nov 4 - Nov 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 5 - Nov 6](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=10036567&PinnedHotelID=10036567&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 8 of 8 rooms ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/c954e01b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LED TV Sofa bed Eco-friendly toiletries Private bathroom Hairdryer - 301 sq ft - City view - Sleeps 3 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/a3732568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LED TV Sofa bed Eco-friendly toiletries Private bathroom Hairdryer - 301 sq ft - City view - Sleeps 3 - 1 Double Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/fca5975e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Sofa bed Hairdryer Private bathroom - 301 sq ft - City view - Sleeps 3 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/ee817397.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room, 1 Double Bed ### Highlights Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Sofa bed Hairdryer Private bathroom - 301 sq ft - City view - Sleeps 3 - 1 Double Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/a3732568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 Double Bed ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LED TV Sofa bed Eco-friendly toiletries Private bathroom Hairdryer - 301 sq ft - City view - Sleeps 3 - 1 Double Bed ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/c954e01b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds ### Highlights Air conditioning Connecting rooms available Free cots/infant beds LED TV Sofa bed Eco-friendly toiletries Private bathroom Hairdryer - 301 sq ft - City view - Sleeps 3 - 2 Single Beds ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/a3732568.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed ### Highlights Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Sofa bed Eco-friendly toiletries Private bathroom - City view - Sleeps 4 - 1 King Bed ![Presidential Suite | Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/11000000/10040000/10036600/10036567/f576ab3b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Air conditioning Connecting rooms available Executive Lounge Free cots/infant beds LED TV Sofa bed Eco-friendly toiletries Private bathroom - City view - Sleeps 4 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMakassar-Hotels-Novotel-Makassar-Grand-Shayla.h10036567.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMakassar-Hotels-Novotel-Makassar-Grand-Shayla.h10036567.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-5.13907%2C119.41444&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=LsfGY6GP926jY2ozgeJfZvXeTjY=) Jalan Charil Anwar N 28, Makassar, South Sulawesi, 90115 #### What's nearby - Losari Beach - 12 min walk - 0.7 miles - Fort Rotterdam - 16 min walk - 0.9 miles - Mall Ratu Indah - 2 min drive - 1.3 miles - Pelabuhan Makasar - 2 min drive - 1.6 miles - Center Point Of Indonesia - 5 min drive - 2.0 miles #### Getting around - Mandai Station - 34 min drive - Makassar (UPG-Sultan Hasanuddin Intl.) - 31 min drive #### Restaurants - ‪Es Putar Unyil (suwardi) - ‬3 min walk - ‪The Square Restaurant (Novotel Makassar) - ‬1 min walk - ‪Mie Ayam - ‬2 min walk - ‪mie pangsit - RS. Pelamonia - ‬1 min walk - ‪Kantin RS Pelamonia - ‬2 min walk ## About this property ### Novotel Makassar Grand Shayla Family-friendly hotel in the business district You can look forward to a terrace, a garden and a library at Novotel Makassar Grand Shayla. Treat yourself to a massage at the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. You'll also find perks such as: - An outdoor pool and a children's pool - Free self-parking - Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a water dispenser - Concierge services, luggage storage and a banquet hall Room features All 320 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, as well as thoughtful touches such as free WiFi and desk chairs. More conveniences in all rooms include: - LED light bulbs and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and showers - 32-inch LED TVs with cable channels - Wardrobes/cupboards, free infant beds and free tea bags/instant coffee ### Awards and affiliations Eco-certified property This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy. ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/102000000/101460000/101451100/101451061/98415b6c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Place Makassar Makassar - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 23 reviews £57 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=101451061&PinnedHotelID=101451061&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/16000000/15990000/15981000/15980935/8ed72fd9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Melia Makassar Makassar - Pool - Spa - Kids pool - Parking included 9.2 Wonderful 66 reviews £41 includes taxes & fees 20 Nov - 21 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=15980935&PinnedHotelID=15980935&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/16000000/15470000/15464100/15464043/edc3eec6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Swiss-Belhotel Makassar Makassar - Pool - Spa - Kids pool - Parking included 8.0 Very good 70 reviews £31 includes taxes & fees 27 Nov - 28 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-27&endDate=2025-11-28&selected=15464043&PinnedHotelID=15464043&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/38000000/37800000/37799500/37799472/c8a78e37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Makassar Nexa Pettarani Panakkukang - Pool - Spa - Kids pool - Parking included 8.0 Very good 17 reviews £26 includes taxes & fees 21 Nov - 22 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-21&endDate=2025-11-22&selected=37799472&PinnedHotelID=37799472&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/12000000/11940000/11934300/11934288/7feafffe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points By Sheraton Makassar Makassar - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 45 reviews £34 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=11934288&PinnedHotelID=11934288&HadPinnedHotel=true®ionId=-1&adults=2) ![Indonesian cuisine](https://images.trvl-media.com/lodging/8000000/7300000/7290500/7290442/46db0c7b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aston Inn Pantai Losari Makassar Losari - Pool - Spa - Free WiFi - Restaurant 8.2 Very good 93 reviews £23 includes taxes & fees 9 Nov - 10 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=7290442&PinnedHotelID=7290442&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/15000000/14670000/14666500/14666414/6e3fe845.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### MaxOneHotels.com Resort Makassar Panakkukang - Pool - Kids pool - Waterslide - Parking included 8.0 Very good 4 reviews £24 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=14666414&PinnedHotelID=14666414&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Twin Room | Desk, free WiFi](https://images.trvl-media.com/lodging/15000000/14860000/14855800/14855774/b25ffc7a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Whiz Prime Hotel Hasanuddin Makassar Makassar - Pool - Parking included - Free WiFi - Restaurant 7.8 Good 21 reviews £17 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=14855774&PinnedHotelID=14855774&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/6000000/5060000/5056700/5056637/4fd67742.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Aston Makassar Hotel & Convention Center Makassar - Pool - Spa - Parking included - Free WiFi 8.4 Very good 187 reviews £38 includes taxes & fees 29 Nov - 30 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-29&endDate=2025-11-30&selected=5056637&PinnedHotelID=5056637&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Twin Room Only | Desk, free WiFi](https://images.trvl-media.com/lodging/20000000/19540000/19537600/19537572/adfe3c6b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Whiz Prime Sudirman Makassar Makassar - Free WiFi - Restaurant - Business services - Laundry 8.8 Excellent 5 reviews £13 includes taxes & fees 10 Nov - 11 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=19537572&PinnedHotelID=19537572&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Free self parking on site ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 150,000 per person - A bar/lounge - A restaurant - Snack bar/deli ### Things to do - Children's pool - Free children's club - Full-service spa - Gym - Library - Outdoor pool ### Family friendly - Children's pool - Free children's club - In-room cot - In-room sofa bed - Laundry facilities - Outdoor pool - Pool gate - Snack bar/deli ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - 8 meeting rooms - Business centre - Conference centre (5,382 square foot of space) ### Outdoors - Garden - Terrace - Vegetable garden ### Full-service spa - Couples treatment rooms - Massage ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift (122 centimetre wide door) - Thin carpet in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible concierge desk - Wheelchair-accessible lounge - Wheelchair-accessible path of travel - Wheelchair-accessible registration desk (71 centimetre high) - Wheelchair-accessible restaurant - Wheelchairs on site ### More - 1 building - 13 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Local artist showcase - Locally-owned and organised tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reception hall - Reusable cups - Reusable tableware - Smoke-free property - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Free cot - Sofa bed ### Bathroom - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - 32-inch LED TV with cable channels ### Food and drink - 24-hour room service - Electric kettle - Free bottled water - Minibar - Tea bags/instant coffee ### More - Air conditioning - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Desk chair - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board on request - Laptop workspace - LED lighting - Phone - Safe - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: noon Contactless check-in and check-out are available Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property At check-in, guests must provide a negative COVID-19 test result Negative COVID-19 test result requirement applies to all guests aged 18 and older ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately IDR 150000 per person - Airport shuttle fee: IDR 250000 per vehicle (one way) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property A car is recommended for transport to and from this property ### Property is also known as Novotel Makassar Grand Shayla Hotel Novotel Grand Shayla Hotel Novotel Makassar Grand Shayla Novotel Grand Shayla Novotel Makassar Grand Shayla Hotel Novotel Makassar Grand Shayla Makassar Novotel Makassar Grand Shayla Hotel Makassar ## Frequently asked questions ### Does Novotel Makassar Grand Shayla have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at Novotel Makassar Grand Shayla? > As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Novotel Makassar Grand Shayla on 22 Nov 2025 start from £33.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Makassar-Hotels-Novotel-Makassar-Grand-Shayla.h10036567.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Novotel Makassar Grand Shayla pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Novotel Makassar Grand Shayla? > Self-parking is free at this property. ### What time is check-in at Novotel Makassar Grand Shayla? > Check-in start time: 2:00 PM; check-in end time: noon. ### What time is check-out at Novotel Makassar Grand Shayla? > Checkout is at noon. ### Does Novotel Makassar Grand Shayla provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of IDR 250000 per vehicle applies. ### Where is Novotel Makassar Grand Shayla located? > This family-friendly Makassar hotel is located in the business district, within a 10-minute walk of Monumen Mandala and Taman Anggrek Clara Bundt. Losari Beach and Mall Ratu Indah are also within 1 mile (2 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Novotel Makassar Grand Shayla Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 22 8 - Good 15 6 - Okay 6 4 - Poor 5 2 - Terrible 2 ### 8.4/10 Cleanliness ### 8.0/10 Staff & service ### 8.0/10 Amenities ### 8.4/10 Property conditions & facilities ### 7.4/10 Eco-friendliness ### 4/10 Poor #### Mohamed 31 Oct 2024 Liked: Staff & service Disliked: Cleanliness Sheets were dirty. Elevator smelled bad. ##### Mohamed Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Patrick 3 Aug 2023 Liked: Cleanliness Disliked: Staff & service, room comfort #### Service and customer care in need. Food not tasty Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own . ##### Patrick Stayed 1 night in Jul 2023 ### 2/10 Terrible #### md amin siti noor'ain 8 May 2023 Liked: Cleanliness, property conditions & facilities The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room. ##### md amin siti noor'ain Stayed 3 nights in May 2023 ### 10/10 Excellent #### Andrea 23 Aug 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super literie! Très bon hôtel Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie! ##### Andrea Stayed 1 night in Aug 2022 ### 6/10 Okay #### Verified traveller 2 Jan 2022 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### wont choose this hotel again honestly, i dont expect this service from novotel, i dont really enjoy this place... some people got welcome drink but my family didnt get it... receptionist didnt smile at all, i dont know if she is tired or whatever. she ask me to stay until 2 pm to enter the room, and i was waiting until 2.10 pm but she didnt call me at all to enter the room until i decide to ask her about my room... i dont get a great service at all ##### Verified traveller Stayed 1 night in Dec 2021 ### 6/10 Okay #### Frido Ananta 19 Oct 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good stay Stay was good only protocol of covid should be made better ##### Frido Ananta Stayed 2 nights in Oct 2020 ### 10/10 Excellent #### Samantha 23 Dec 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very Comfortable Stay We just had one night here after a stay in Toraja before a flight out. Walking distance to the fort and lots of food options around. The room was lovely and comfortable. Staff were always friendly and helpful. Breakfast had a huge variety and we were super impressed! Less than half an hour to the airport too. ##### Samantha Stayed 1 night in Dec 2018 ### 10/10 Excellent #### Gang 19 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort 酒店不错 ##### Gang Stayed 2 nights in Aug 2018 ### 10/10 Excellent #### Ludivine 1 Aug 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Une nuit à Makassar Nous sommes restés une nuit avant de partir pour le pays toraja et j’aurai volontiers prolongé car nous avons été bien accueilli La chambre est moderne propre et confortable Le restaurant où nous avons pris le dîner et le pdj est parfait le service et la qualité était au rendez vous De plus k’accueil Était parfait Nous reviendrons si nous passons à nouveau par Makassar ##### Ludivine Stayed 1 night in Jul 2018 ### 10/10 Excellent #### Verified traveller 6 Nov 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### All Good All Good ##### Verified traveller Stayed 2 nights in Oct 2017 ### 10/10 Excellent #### David 6 Oct 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice omnfortable hotel Check in staff were very friendly and helpful. Rooms comfortable. ##### David Stayed 1 night in Oct 2017 ### 10/10 Excellent #### Frederic 2 Sept 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very pleasant stay at Novotel Makassar Very pleasant stay at Novotel Makassar. Friendly staff Good room with comfortable bed Good central location No complaint ##### Frederic Stayed 3 nights in Aug 2017 ### 4/10 Poor #### Fina, A 20 May 2017 Disliked: Staff & service, property conditions & facilities, room comfort #### So crowded hotel Expected good experience with a new hotel but little bit dissapointed: too crowded during breakfast plus no sun shade that made ineffective seats, sirloin steaks was so hard and not tasty, air con seems not work well at midnight. Hope it will improve. But the price of meals and room were surprisingly low. ##### Fina ### 10/10 Excellent #### Sumihiro 13 May 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable Stay at Makassaru Shower was not hot enough. But overall worth stay. Happy to come back again. ##### Sumihiro ### 10/10 Excellent #### Sumihiro 11 May 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Comfortable stay at Makassar. Spend very comfortable stay. Surely will stay again. ##### Sumihiro ### 6/10 Okay #### Verified traveller 23 Apr 2017 #### DISAPPOINTED Very poor room condition. Hotel hardly 2 years old (), aircond didn't work in room, had to change room. Twice, the room before and the room changed to, don't provide hand towels... both needed to ask.. Novotel new standard? Had dinner at its casual outlet.. very poor standard and not value for money. (Competitor Aryaduta has better offerings... if they can.. why can't Novotel Makassar..) ##### Verified traveller ### 10/10 Excellent #### Maria Victoria 22 Feb 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant stay in Makassar I stayed at Novotel Makassar Grand Shayla for 10 days. The staff were very accommodating and willing to help with my concerns. The hotel is also located close to restaurants and convenience stores. Breakfast was also very good but they could probably do with a little more variety as the same food was served everyday. ##### Maria Victoria ### 10/10 Excellent #### Andre 15 Jan 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel Bersih Hotel bersih dan nyaman ##### Andre ### 8/10 Good #### Verified traveller 10 Dec 2016 Liked: Cleanliness, staff & service, room comfort #### At par with Novotel chain. Check-in was painless, room was clean and comparable to another Novotel hotels. Dinner buffet is preffereable to limited menu Some minor maintenance required; 2/3 of a closet door hinges were unattached, the temperature control kept blinking"Err" , so no clue what it was trying to set. ##### Verified traveller ### 8/10 Good #### Kishore 25 Sept 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Overall good, the staff friendly, the response also good ##### Kishore ### 4/10 Poor #### Fenny Yunita 16 Aug 2016 Disliked: Staff & service, room comfort #### So many downsides but in an okay location. The hotel is new but has some problems when it comes to the quality of the construction. Loose sockets, torn pillowcase and also a loose door handle(bathroom door). The service was also bad, when I checked in, only one person in the front desk and I had to call her to get her to notice me. Everything that is supposed to be a standard in a hotel, I had to personally call the housekeeping for toothbrush set and extra slippers. The food also needs a lot of improvement in taste. The location is okay. ##### Fenny Yunita ### 8/10 Good #### Robert, Makassar 4 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hotel yang Sangat Istimewa Hotelnya sangat bagus, baik dari desain, pelayanan, dan fasilitas yang disediakan. Terima kasih Hotels.com yang sudah membantu saya dalam melakukan pemesanan hotel ini. ##### Robert ### 8/10 Good #### Mari, Helsinki 1 Jul 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A little luxury in Makassar Stayed one night, had the most friendly welcome, felt very safe. Would have liked more vegetables or freshness on breakfast (they had coffee machines), but it was ok and quite locally oriented. They had facial scub in complimentary bag, which was a pleasant surprise for a traveller. ##### Mari ### 8/10 Good #### 마카오, 시크릿 18 Jun 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 양호 양호 ##### 마카오 ### 10/10 Excellent #### Frank Ju,Taiwan, Taiwan 1 May 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 安全又舒適 距離機場一小時內可達,飯店保全安檢給人安全的感覺,房間清鬆又寬敞舒適,餐廳清潔,讓人吃的安心又放心.價格合理,值得推薦. ##### Frank Ju,Taiwan ## Expedia's Latest Trends ### Hotels > [Blue Lagoon Avia Villas](https://www.expedia.co.uk/Ceningan-Island-Hotels-Blue-Lagoon-Avia-Villas.h29281205.Hotel-Information) > > [Desa Di Bali Villas](https://www.expedia.co.uk/Kerobokan-Hotels-Desa-Di-Bali-Villas.h13365716.Hotel-Information) > > [La Cabane Bali](https://www.expedia.co.uk/Jimbaran-Hotels-La-Cabane-Bali.h35574446.Hotel-Information) > > [The Kayon Jungle Resort](https://www.expedia.co.uk/Payangan-Hotels-The-Kayon-Jungle-Resort-By-Pramana.h27273708.Hotel-Information) > > [Jumeirah Bali](https://www.expedia.co.uk/Pecatu-Hotels-Jumeirah-Bali.h41889460.Hotel-Information) > > [The Udaya Resorts and Spa](https://www.expedia.co.uk/Ubud-Hotels-The-Udaya-Resorts-And-Spa.h17447297.Hotel-Information) > > [The LUXE Ubud, a Boutique Hotel](https://www.expedia.co.uk/Ubud-Hotels-Luxe-Villas-Bali.h12280671.Hotel-Information) > > [Wilsons Retreat](https://www.expedia.co.uk/Gili-Trawangan-Hotels-Wilsons-Retreat.h18163906.Hotel-Information) > > [Katamaran Hotel & Resort Lombok](https://www.expedia.co.uk/Senggigi-Hotels-Katamaran-Hotel-Resort.h14654357.Hotel-Information) > > [Padma Resort Ubud](https://www.expedia.co.uk/Payangan-Hotels-Padma-Resort-Ubud.h11080109.Hotel-Information) > > [Alila Ubud. 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