"I was charged £5 each for my son and I to use the pool facilities. Thought this was disappointing as I've stayed a few times and was under the assumption this would be included within the price."

"Good position near the marina and easy walk into the city centre. Staff were excellent and the breakfasts were superb. The room was comfortable and spacious. Car park was chargeable, be warned."

"Great location and convenient, however they could have better food options. Also the food was overpriced. The prices need to be cheaper! Not worth it."

"The hotel staff were very good, the room clean & beds good. We had a good night with undisturbed sleep & a hearty breakfast. The hotel building is in need of some TLC though, threadbare/frayed stair carpets, the chair in our room needed reupholstering, paint work, woodwork & door frames particularly ..."

"Attended a wedding at Hensol Castle and stayed the night at The Vale. The shuttle buses between both venues offer a great service. The room was lovely and had everything you would need. And the bed was huge! I didn’t get the chance to eat at the Vale but my family did the night before and said food ..."

"Rooms clean and tea/coffee facilities available. Food first class, 3 star hotel, i would give it 5. Been several times, never been disappointed. All the staff make you feel welcome. One of my favourite hotels."