Aparthotel

Boutique Urban Madrid Serrano

Property class: 2

Photo gallery for Boutique Urban Madrid Serrano

A modern hotel room with a large bed, a desk, a chair, a small table with fruit, and a white sofa. - Boutique Urban Madrid Serrano (Madrid)
A closed wooden door with a handle and a lock. - Boutique Urban Madrid Serrano (Madrid)
A modern, minimalist living room with a white sofa, a dining table with fruit, and a large window with curtains. - Boutique Urban Madrid Serrano (Madrid)
A multi-story building with a modern glass facade, surrounded by older buildings with red brick facades. - Boutique Urban Madrid Serrano (Madrid)
A modern hotel room with a white bed, two white sofas, a white coffee table, and a small side table with a bowl of fruit. - Boutique Urban Madrid Serrano (Madrid)
Close to Paseo de la Castellana, Boutique Urban Madrid Serrano provides amenities, such as dry cleaning/laundry services and conference space. Guests can connect to free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Kitchen
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Business services

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About this property

Boutique Urban Madrid Serrano

  • Aparthotel near Paseo de la Castellana
  • Boutique Urban Madrid Serrano provides amenities, such as dry cleaning/laundry services and conference space. Stay connected with free in-room WiFi.
  • You'll also enjoy perks such as:
    • 1 meeting room, smoke-free property and a front desk safe
    • Tour/ticket information, a lift and concierge services
    • Multilingual staff and luggage storage
  • Room features
  • All 75 rooms include comforts such as air conditioning, as well as amenities such as free WiFi.
  • Extra amenities include:
    • Kitchenettes with fridges, microwaves and stovetops
    • Cookware/dishes/utensils and desks

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About the area

Located in Salamanca, a neighbourhood in Madrid, this aparthotel is in the entertainment district and near a metro station. Puerta de Alcalá and Plaza de Cibeles are notable landmarks, and travellers looking to shop may want to visit Paseo de la Castellana and Gran Via. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
View more Aparthotels in Madrid
Map
Diego De Leon 10, Madrid, 28006

What's nearby

  • A modern plaza with a central monument, surrounded by contemporary buildings with glass facades.
    Paseo de la Castellana
    1 min walk - 0.1 miles
  • U.S. Embassy
    2 min walk - 0.1 miles
  • Golden Mile
    2 min walk - 0.1 miles
  • ABC Serrano
    3 min walk - 0.2 miles
  • El Corte Inglés
    11 min walk - 0.6 miles

Getting around

  • Nunez de Balboa Station
    5 min walk
  • Madrid Recoletos Station
    19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    18 min drive

Restaurants

  • Starbucks
    3 min walk
  • La Penela
    3 min walk
  • Castizo
    2 min walk
  • Asador de Aranda
    1 min walk
  • Ronda 14
    2 min walk

Frequently asked questions

Is Boutique Urban Madrid Serrano pet-friendly?

No, pets are not allowed at this property.

How much is parking at Boutique Urban Madrid Serrano?

This property doesn't offer parking.

What time is check-in at Boutique Urban Madrid Serrano?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available from 11:00 PM to 7:00 AM for a fee of EUR 50.

What time is check-out at Boutique Urban Madrid Serrano?

Checkout is at noon.

Where is Boutique Urban Madrid Serrano located?

Located in Salamanca, this aparthotel is within 1 mile (2 km) of Paseo de la Castellana, El Retiro Park and Puerta de Alcalá. Bernabéu Stadium and Gran Via are also within 2 miles (3 km). Nunez de Balboa Station is 5 minutes by foot and Ruben Dario Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Boutique Urban Madrid Serrano Reviews

7.0

Good

7.4

Cleanliness

8.2

Location

6.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 106 out of 364 reviews
Rating 8 - Good. 94 out of 364 reviews
Rating 6 - Okay. 77 out of 364 reviews
Rating 4 - Poor. 47 out of 364 reviews
Rating 2 - Terrible. 40 out of 364 reviews

Reviews

Verified review

6/10 Okay

Liked: Check-in
Disliked: Listing accuracy
The location is excellent…. The housekeepers were not nice.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Communication with the staff was amazing. The room was clean and the location was very convenient
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff excellent Location excellent
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The suites are amazona if you want to enjoy madrid is very close to restaurante and metro. Very clean in general was an amazing stay
Stayed 6 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
Good basic place. Good location
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

Liked: Amenities, communication
Disliked: Cleanliness
+Wifi is free +a lot of supermarkets/bakerys/restaurants nearby +friendly staff +soap/shampoo given -Dirty towels -you can nearly hear everything through the walls -probably bed bugs
Stayed 5 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, communication
Disliked: Property conditions & facilities
The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Liked: Cleanliness, communication
Disliked: Amenities
Very basic room no TV, AC not working properly. Good area with nice restaurant around
Stayed 2 nights in Apr 2024
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Excellent location, but the room had a cigarette smell. It wasn't very clean.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, communication
Disliked: Amenities
Great location with a lot of trendy restaurants nearby. People eat their suppers so late but it's nice. Very relaxing and laid-back. Staffs are friendly.
Stayed 2 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness
Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800. Can be loud late at night because of the bar.
Stayed 3 nights in Mar 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is well located, the room is small but convenient. The shower area is much smaller than expected. The climate control was completely ruined and the wiring a hazard. The walls dirty and curtains misplaced. The staff courteously available. My advise is urgent renovation, other than that is a convenient executive choice
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Liked: Property conditions & facilities
I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room.
Stayed 3 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, room comfort, communication

Good location in a better part of town.,

The room was spacious. Light fitting falling off the wall. Location good - not far from metro stations. Staff nice. Some confusion over breakfast- I had booked a room for 2, but when I went to get the ticket it was only for 1. My niece who is 17 counted as a child (!) But they amended the ticket. Also breakfast felt a little stingy - coffee and a pastry or cola cao (not thick chocolate) with tiny churros. Walls very thin - you can here all movement- take ear plugs! But for the location and comfy bed in a budget hotel it was good value.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication, listing accuracy
It was a good place to stay in for a quick trip.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Conveniently located and clean
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location!
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Liked: Property conditions & facilities, communication
Nice small hotel in Salamanca
Stayed 6 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Love this place we come back
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Todo excelente
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
The location of the property makes it very convenient to go everywhere. It is safe , quiet and very confortable
Stayed 6 nights in Sep 2022
Verified review

10/10 Excellent

Spotless
Stayed 2 nights in Dec 2025
Verified review

4/10 Poor

Disliked: Cleanliness, check-in, communication, listing accuracy
It is not a hotel per se , it is more like apartments but nothing like the picures , we were charged 50 euros for a late check in because our flight got delayed , and we had to wait 45 minutes for someone to come open
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and comfortable room
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Best value in Madrid. Heart of Barrio de Salamanca. Highly recommend it to everyone.
Stayed 10 nights in Jul 2022