Title: Boutique Urban Madrid Serrano Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=7815409&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Boutique Urban Madrid Serrano ## Photo gallery for Boutique Urban Madrid Serrano ![Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/c2259e38.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Boutique Urban Madrid Serrano (Madrid)](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/baff87d5.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/ffe073f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/604d2e3e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets - Boutique Urban Madrid Serrano (Madrid)](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/90678dff.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Boutique Urban Madrid Serrano provides amenities, such as dry cleaning/laundry services and conference space. Guests can connect to free in-room WiFi. ## Reviews 7.0 Good ### Apart-hotel 1 bathroomSleeps 2280 sq ft ## Popular amenities - Kitchen - Free Wi-Fi - Air-conditioning - Laundry room - Business services ## Add dates for prices Check-in Check-out Travellers ## About this property ### Boutique Urban Madrid Serrano This smoke-free aparthotel features conference space, concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance and a front desk safe are on-site. The apartment features free WiFi and a kitchenette with a fridge, a stovetop and a microwave. This aparthotel offers 75 accommodations. This Madrid aparthotel provides complimentary wireless Internet access. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils. ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Children stay free (see details) ### Kitchenette - Cookware, dishware, and utensils - Hob - Microwave - Refrigerator ### Bedrooms - Bedsheets provided ### Bathroom - 1 private bathroom - Towels provided ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Work spaces - 861 square feet of conference space - Desk - Meeting room ### Climate control - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - Concierge services - Iron/ironing board on request - Limited-hour front desk - Luggage storage - Multilingual staff - Safe at front desk - Tour and ticket assistance ### Location highlights - In a shopping district - In an entertainment district - Near a hospital - Near a metro station ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 7 floors - 75 units ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/117000000/116890000/116888100/116888084/558c582b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Atipico Madrid Salamanca - Free Wi-Fi - Breakfast available - Laundry room - Housekeeping 8.8 Excellent 186 reviews £103 includes taxes & fees 8 Mar - 9 Mar [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-08&endDate=2026-03-09&selected=116888084&PinnedHotelID=116888084&HadPinnedHotel=true®ionId=-1&adults=2) ![Estudio Planta Baja | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/90000000/89940000/89931500/89931431/af73bddb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Feelathome Ventas Suites Salamanca - 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18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Smoking Smoking is not permitted ### Payment types at the property ## Important information ### Optional extras - Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as Orion Apart Bluesense Madrid Serrano Aparthotel Orion Apart Hotel Madrid Orion Apart Madrid Bluesense Serrano Aparthotel Bluesense Serrano Bluesense Madrid Serrano Urban Madrid Serrano Madrid Boutique Urban Madrid Serrano Madrid Boutique Urban Madrid Serrano Aparthotel Boutique Urban Madrid Serrano Aparthotel Madrid ## About the area Located in Salamanca, a neighbourhood in Madrid, this aparthotel is in the entertainment district and near a metro station. Royal Palace of Madrid and Puerta de Alcalá are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. [Visit our Madrid travel guide](https://www.expedia.co.uk/Madrid.dx178281) [View more Aparthotels in Madrid](https://www.expedia.co.uk/Madrid-Apart-Hotels.d178281-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.43489%2C-3.68506&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=7rMzwOFbmWVtthtk-Uw8aPXrzHQ=) Diego De Leon 10, Madrid, 28006 ### What's nearby - ![Beautiful summer day in Madrid ](https://images.trvl-media.com/place/2198/a04a1200-feb3-4812-b490-021aecb7749c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Paseo de la Castellana 1 min walk \- 0.1 miles - U.S. Embassy 2 min walk \- 0.1 miles - Golden Mile 2 min walk \- 0.1 miles - ABC Serrano 3 min walk \- 0.2 miles - El Corte Inglés 11 min walk \- 0.6 miles ### Getting around - Nunez de Balboa Station 5 min walk - Madrid Recoletos Station 19 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) 18 min drive ### Restaurants - Starbucks 3 min walk - Castizo 2 min walk - federal 3 min walk - East Crema Coffee 1 min walk - Asador de Aranda 1 min walk ## Frequently asked questions ### Is Boutique Urban Madrid Serrano pet-friendly? ### How much is parking at Boutique Urban Madrid Serrano? ### What time is check-in at Boutique Urban Madrid Serrano? ### What time is check-out at Boutique Urban Madrid Serrano? ### Where is Boutique Urban Madrid Serrano located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Boutique Urban Madrid Serrano Reviews ## Reviews ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 89 8 - Good 88 6 - Okay 68 4 - Poor 41 2 - Terrible 39 ### 7.4 Cleanliness ### 8.2 Location ### 6.2 Staff & service ### 6.2 Property conditions & facilities ## Reviews ### 8/10 Good #### Adriana De Jesus 20 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Staff excellent Location excellent ##### Adriana De Jesus Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Vincent 28 Jul 2025 Liked: Amenities, communication Disliked: Cleanliness +Wifi is free +a lot of supermarkets/bakerys/restaurants nearby +friendly staff +soap/shampoo given -Dirty towels -you can nearly hear everything through the walls -probably bed bugs ##### Vincent Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### christel de ajuria 2 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The suites are amazona if you want to enjoy madrid is very close to restaurante and metro. Very clean in general was an amazing stay ##### christel de ajuria Stayed 6 nights in Oct 2024 ### 8/10 Good #### Verified traveller 16 Jul 2024 Liked: Cleanliness, room comfort, communication Good basic place. Good location ##### Verified traveller Stayed 2 nights in Jul 2024 ### 6/10 Okay #### BERNAL ALBERTO 1 Dec 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities The property is well located, the room is small but convenient. The shower area is much smaller than expected. The climate control was completely ruined and the wiring a hazard. The walls dirty and curtains misplaced. The staff courteously available. My advise is urgent renovation, other than that is a convenient executive choice ##### BERNAL ALBERTO Stayed 1 night in Nov 2025 ### 4/10 Poor #### Charlotte 2 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities Excellent location, but the room had a cigarette smell. It wasn't very clean. ##### Charlotte Stayed 2 nights in Apr 2025 ### 6/10 Okay #### Jessica 12 Sept 2024 Liked: Cleanliness, amenities, communication Disliked: Property conditions & facilities The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay. ##### Jessica Stayed 1 night in Sep 2024 ### 4/10 Poor #### Jose Angel 10 May 2024 Liked: Cleanliness, communication Disliked: Amenities Very basic room no TV, AC not working properly. Good area with nice restaurant around ##### Jose Angel Stayed 2 nights in Apr 2024 ### 8/10 Good #### Michael 6 Oct 2024 Liked: Cleanliness, communication Disliked: Amenities Great location with a lot of trendy restaurants nearby. People eat their suppers so late but it's nice. Very relaxing and laid-back. Staffs are friendly. ##### Michael Stayed 2 nights in Oct 2024 ### 6/10 Okay #### Tung 15 Mar 2024 Liked: Cleanliness Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800\. Can be loud late at night because of the bar. ##### Tung Stayed 3 nights in Mar 2024 ### 6/10 Okay #### Marjorie 3 Nov 2024 Liked: Property conditions & facilities I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room. ##### Marjorie Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Kate 27 Oct 2023 Liked: Cleanliness, room comfort, communication #### Good location in a better part of town., The room was spacious. Light fitting falling off the wall. Location good - not far from metro stations. Staff nice. Some confusion over breakfast- I had booked a room for 2, but when I went to get the ticket it was only for 1\. My niece who is 17 counted as a child (!) But they amended the ticket. Also breakfast felt a little stingy - coffee and a pastry or cola cao (not thick chocolate) with tiny churros. Walls very thin - you can here all movement- take ear plugs! But for the location and comfy bed in a budget hotel it was good value. ##### Kate Stayed 1 night in Oct 2023 ### 10/10 Excellent #### Amaury 14 Dec 2025 Spotless ##### Amaury Stayed 2 nights in Dec 2025 ### 10/10 Excellent #### Beatriz 1 Jul 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location! ##### Beatriz Stayed 4 nights in Jun 2023 ### 10/10 Excellent #### MARIA JOSE 4 Jun 2025 Liked: Cleanliness, room comfort, communication Todo excelente ##### MARIA JOSE Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Adriana 30 Dec 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Love this place we come back ##### Adriana Stayed 1 night in Oct 2024 ### 8/10 Good #### Maria 12 May 2024 Liked: Property conditions & facilities, communication Nice small hotel in Salamanca ##### Maria Stayed 6 nights in Apr 2024 ### 10/10 Excellent #### Juan Carlo 20 Sept 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication The location of the property makes it very convenient to go everywhere. It is safe , quiet and very confortable ##### Juan Carlo Stayed 6 nights in Sep 2022 ### 6/10 Okay #### Juan 30 Nov 2025 The kitchen was not equipped with the necessary utensils , no water glass.Also did not have soap or something to clean the dishes.. fry pan and not utensil. Normally you get them even for 2 or 4 days. ##### Juan Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### Gerardo 29 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Love it ##### Gerardo Stayed 10 nights in Sep 2024 ### 10/10 Excellent #### cesar 24 Nov 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Clean and comfortable room ##### cesar Stayed 1 night in Nov 2022 ### 4/10 Poor #### Daniel 30 Sept 2025 Disliked: Cleanliness, room comfort Extremely basic room, lots of damage around the bedroom and bathroom, poorly upkept. No shampoo… just a hand soap dispenser like a public restroom! Shower barely drained. It was better than sleeping outside but not much! ##### Daniel Stayed 2 nights in Sep 2025 ### 8/10 Good #### Felix 15 Feb 2025 Liked: Cleanliness, communication Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated ##### Felix Stayed 1 night in Feb 2025 ### 10/10 Excellent #### GABRIEL 21 Jul 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Best value in Madrid. Heart of Barrio de Salamanca. Highly recommend it to everyone. ##### GABRIEL Stayed 10 nights in Jul 2022 ### 8/10 Good #### Oscar 7 Dec 2024 Liked: Cleanliness, room comfort, communication Well located. But unit was really noisy. People next door were talking really loud (probably had a party) almost the whole night. ##### Oscar Stayed 1 night in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Hotel Riu Plaza España](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Leonardo Hotel Madrid City Center](https://www.expedia.co.uk/Madrid-Hotels-Leonardo-Hotel-Madrid-City-Center.h523265.Hotel-Information) > > [Feelathome Madrid Suites Apartments](https://www.expedia.co.uk/Madrid-Hotels-Feelathome-Madrid-Suites-Apartments.h22737145.Hotel-Information) > > [Bob W Madrid Atocha](https://www.expedia.co.uk/Madrid-Hotels-Bob-W.h83643011.Hotel-Information) > > [ Soho Boutique Hoy No Me Puedo Levantar](https://www.expedia.co.uk/Madrid-Hotels-Soho-Boutique-Hoy-No-Me-Puedo-Levantar.h95510388.Hotel-Information) > > [Catalonia Atocha](https://www.expedia.co.uk/Madrid-Hotels-Catalonia-Atocha.h4122048.Hotel-Information) > > [Only YOU Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Boutique-Hotel.h6427217.Hotel-Information) > > [Colectia Stays Atocha](https://www.expedia.co.uk/Madrid-Hotels-Uma-House-Retiro.h44538259.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [The Social Hub Madrid](https://www.expedia.co.uk/Madrid-Hotels-The-Social-Hub-Madrid.h78374904.Hotel-Information) > > [Only YOU Hotel Atocha](https://www.expedia.co.uk/Madrid-Hotels-Only-YOU-Hotel-Atocha.h14725875.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [Room Mate Macarena, Madrid Gran Vía](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Rex.h44261923.Hotel-Information) > > [Hotel Zentral Castellana Norte](https://www.expedia.co.uk/Madrid-Hotels-Occidental-Castellana-Norte.h1845920.Hotel-Information) > > [INNSiDE by Meliá Madrid Valdebebas](https://www.expedia.co.uk/Madrid-Hotels-Innside-Madrid-Valdebebas.h103911115.Hotel-Information) > > [Hostal Armesto](https://www.expedia.co.uk/Madrid-Hotels-Hostal-Armesto.h13505639.Hotel-Information) > > [Windsor Puerta del Sol](https://www.expedia.co.uk/Madrid-Hotels-Hostal-El-Pasaje.h2535575.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [The Westin Madrid Cuzco](https://www.expedia.co.uk/Madrid-Hotels-The-Westin-Madrid-Cuzco.h21276.Hotel-Information) > > [Latroupe Prado](https://www.expedia.co.uk/Madrid-Hotels-Latroupe-Madrid.h92166187.Hotel-Information) > > [Hotel Vincci Madrid Centrum](https://www.expedia.co.uk/Madrid-Hotels-Vincci-Madrid-Centrum.h912950.Hotel-Information) > > [Pestana CR7 Gran Vía Madrid](https://www.expedia.co.uk/Madrid-Hotels-Pestana-CR7-Gran-Via-Madrid.h66244097.Hotel-Information) > > [Catalonia Gran Via Madrid](https://www.expedia.co.uk/Madrid-Hotels-Catalonia-Gran-Via.h27727.Hotel-Information) > > [Hotel Madrid Gran Via 25 Affiliated by Meliá](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Madrid-Gran-Via-25-Affiliated-By-Melia.h20410.Hotel-Information) > > [B&B Hotel Madrid Centro F52](https://www.expedia.co.uk/Madrid-Hotels-BB-HOTEL-Madrid-Centro-F52.h105477075.Hotel-Information) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Hotel Acta Piramides](https://www.expedia.co.uk/Madrid-Hotels-Holiday-Inn-Madrid-Piramides.h562121.Hotel-Information) ---