Title: Boutique Urban Madrid Serrano Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Boutique Urban Madrid Serrano Apartment with kitchenette, steps from Paseo de la Castellana ![Exterior](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/baff87d5.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/ffe073f7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/ee3bedbf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/ecaf9fa0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Double Room | Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/90678dff.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Amenities - Policies - Location Close to Paseo de la Castellana, Boutique Urban Madrid Serrano provides amenities, such as dry cleaning/laundry services and conference space. Guests can connect to free in-room WiFi. 6.8 ### Apart-hotel 1 bathroomSleeps 2280 sq ft ## Popular amenities - Kitchen - Laundry - Air conditioning - Free WiFi - Business services ## Add dates for prices Check-in Check-out Travellers ## About this property ### Boutique Urban Madrid Serrano Apartment with kitchenette, steps from Paseo de la Castellana This smoke-free aparthotel features conference space, concierge services and dry cleaning. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance and a front desk safe are on-site. The apartment features free WiFi and a kitchenette with a fridge, a stovetop and a microwave. This aparthotel offers 75 accommodations. This Madrid aparthotel provides complimentary wireless Internet access. Kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils. ## Property amenities ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Children stay free (see details) ### Kitchenette - Cookware, dishware, and utensils - Hob - Microwave - Refrigerator ### Bedrooms - Bedsheets provided ### Bathroom - 1 private bathroom - Towels provided ### Laundry - Dry cleaning/laundry service - Laundry facilities ### Work spaces - 861 square feet of conference space - Desk - Meeting room ### Climate control - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - Concierge services - Iron/ironing board on request - Limited-hour front desk - Luggage storage - Multilingual staff - Safe at front desk - Tour and ticket assistance ### Location highlights - In a shopping district - In an entertainment district - Near a hospital - Near a metro station ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector not reported (host has not indicated whether there is a smoke detector on the property) ### General - 1 building - 7 floors - 75 units ## Similar properties ![Double Room, 2 Single Beds, Shared Bathroom | Down duvets, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/101000000/100160000/100155700/100155631/64ede7a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Live It Gran Via Madrid Centro - Free WiFi - 24/7 front desk 7.2 Good 230 reviews £50 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=100155631&PinnedHotelID=100155631&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily buffet breakfast (EUR 14.50 per person)](https://images.trvl-media.com/lodging/8000000/7850000/7840300/7840216/cc344884.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### NeoMagna Madrid Salamanca - 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4 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=81755833&PinnedHotelID=81755833&HadPinnedHotel=true®ionId=-1&adults=2) ![Superior Double Room | Desk, blackout curtains, iron/ironing board, bed sheets](https://images.trvl-media.com/lodging/8000000/7780000/7770800/7770734/22b8d197.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boutique Urban Madrid Genova Chamberí - Kitchen - Free WiFi - Air conditioning - Housekeeping 6.4 237 reviews [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-10-29&endDate=2025-10-30&selected=7770734&PinnedHotelID=7770734&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 10:00 PM Late check-in subject to availability Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM Minimum check-in age - 18 ### Check-out Check-out before noon ### Special check-in instructions The front desk is open daily from 7:00 AM - 11:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after 11:00 AM please contact the property in advance using the information on the booking confirmation ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Smoking Smoking is not permitted ### Payment types at the property ## Important information ### Optional extras - Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has not indicated whether there is a smoke detector on the property This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as Orion Apart Bluesense Madrid Serrano Aparthotel Orion Apart Hotel Madrid Orion Apart Madrid Bluesense Serrano Aparthotel Bluesense Serrano Bluesense Madrid Serrano Urban Madrid Serrano Madrid Boutique Urban Madrid Serrano Madrid Boutique Urban Madrid Serrano Aparthotel Boutique Urban Madrid Serrano Aparthotel Madrid ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.43499%2C-3.68506&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=4edZBIFsc_rkSHBOANga1U38T14=) Diego De Leon 10, Madrid, 28006 #### What's nearby - Paseo de la Castellana - 1 min walk - 0.0 miles - Movistar Arena - 3 min drive - 1.2 miles - Gran Via - 3 min drive - 1.4 miles - Bernabéu Stadium - 3 min drive - 1.6 miles - Puerta del Sol - 4 min drive - 1.8 miles #### Getting around - Nunez de Balboa Station - 5 min walk - Madrid Recoletos Station - 19 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 14 min drive #### Restaurants - ‪Castizo - ‬2 min walk - ‪Makkila Serrano - ‬1 min walk - ‪Tambo Coffee - ‬3 min walk - ‪East Crema Coffee - ‬1 min walk - ‪Asador de Aranda - ‬1 min walk ## Frequently asked questions ### Is Boutique Urban Madrid Serrano pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Boutique Urban Madrid Serrano? > This property doesn't offer parking. ### What time is check-in at Boutique Urban Madrid Serrano? > Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available from 11:00 PM to 7:00 AM for a fee of EUR 50. ### What time is check-out at Boutique Urban Madrid Serrano? > Checkout is at noon. ### Where is Boutique Urban Madrid Serrano located? > Located in Salamanca, this aparthotel is within 1 mi (2 km) of Paseo de la Castellana and Puerta de Alcalá. Bernabéu Stadium and Gran Via are also within 2 miles (3 km). Nunez de Balboa Station is only a 5-minute walk and Ruben Dario Station is 9 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Boutique Urban Madrid Serrano Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.2 Location ### 6.2 Staff & service ### 7.2 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 73 8 - Good 83 6 - Okay 62 4 - Poor 39 2 - Terrible 39 ### 6/10 Okay #### Vincent 28 Jul 2025 Liked: Amenities, communication Disliked: Cleanliness +Wifi is free +a lot of supermarkets/bakerys/restaurants nearby +friendly staff +soap/shampoo given -Dirty towels -you can nearly hear everything through the walls -probably bed bugs ##### Vincent Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### MARIA JOSE 4 Jun 2025 Liked: Cleanliness, room comfort, communication Todo excelente ##### MARIA JOSE Stayed 1 night in Feb 2025 ### 4/10 Poor #### Charlotte 2 Jul 2025 Disliked: Cleanliness, amenities, property conditions & facilities Excellent location, but the room had a cigarette smell. It wasn't very clean. ##### Charlotte Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### christel de ajuria 2 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication The suites are amazona if you want to enjoy madrid is very close to restaurante and metro. Very clean in general was an amazing stay ##### christel de ajuria Stayed 6 nights in Oct 2024 ### 10/10 Excellent #### Beatriz 1 Jul 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication Great location! ##### Beatriz Stayed 4 nights in Jun 2023 ### 8/10 Good #### Maria 12 May 2024 Liked: Property conditions & facilities, communication Nice small hotel in Salamanca ##### Maria Stayed 6 nights in Apr 2024 ### 8/10 Good #### Verified traveller 16 Jul 2024 Liked: Cleanliness, room comfort, communication Good basic place. Good location ##### Verified traveller Stayed 2 nights in Jul 2024 ### 8/10 Good #### Felix 15 Feb 2025 Liked: Cleanliness, communication Hotel is located in a good zone, easy to find, easy to check in. But the hotel is very basic. Good for one night or two. Big rooms no luxury. Seem outdated ##### Felix Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Juan Carlo 20 Sept 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication The location of the property makes it very convenient to go everywhere. It is safe , quiet and very confortable ##### Juan Carlo Stayed 6 nights in Sep 2022 ### 10/10 Excellent #### Gerardo 29 Nov 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Love it ##### Gerardo Stayed 10 nights in Sep 2024 ### 6/10 Okay #### Jessica 12 Sept 2024 Liked: Cleanliness, amenities, communication Disliked: Property conditions & facilities The property was reasonably clean and the check-in was easy. The staff was very kind and helpful. One thing I have to say is that I got bit by bed bugs and I have never had this experience at a hotel or other stay. ##### Jessica Stayed 1 night in Sep 2024 ### 10/10 Excellent #### cesar 24 Nov 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Clean and comfortable room ##### cesar Stayed 1 night in Nov 2022 ### 10/10 Excellent #### GABRIEL 21 Jul 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication Best value in Madrid. Heart of Barrio de Salamanca. Highly recommend it to everyone. ##### GABRIEL Stayed 10 nights in Jul 2022 ### 4/10 Poor #### Jose Angel 10 May 2024 Liked: Cleanliness, communication Disliked: Amenities Very basic room no TV, AC not working properly. Good area with nice restaurant around ##### Jose Angel Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Verified traveller 21 Sept 2024 Liked: Cleanliness, amenities, room comfort, communication Great room overall, just some mildew smell after a few days from the pipes. Beds could be softer. ##### Verified traveller Stayed 4 nights in Sep 2024 ### 6/10 Okay #### Marjorie 3 Nov 2024 Liked: Property conditions & facilities I stayed in a recently renewed flat. The area is beautiful and has many dining options. However, the flat was on the first floo and we had the a restaurant jurst below us, and Spaniards party until 4 a.m. every day, so we did not sleep. No soap or rags to do Dishes and basically nonsoace to eat. More than a flat this is a hotel room. ##### Marjorie Stayed 3 nights in Oct 2024 ### 6/10 Okay #### Tung 15 Mar 2024 Liked: Cleanliness Meets basic needs for short stay during which you spend most of the day outside. The room has comfortable and clean bed. Clean shower. No breakfast is available. Can go the bar downstairs that opens at 0800. Can be loud late at night because of the bar. ##### Tung Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Ariel 27 Sept 2022 Liked: Cleanliness, amenities, property conditions & facilities, communication ##### Ariel Stayed 1 night in Sep 2022 ### 2/10 Terrible #### GUSTAVO 2 Nov 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication Until now it was the wroser experience in my Life. The attented On the phone was rude, unrespectable, without empathy, 51 years travelling and never I was so mistreated. ##### GUSTAVO Stayed 1 night in Oct 2024 ### 2/10 Terrible #### Sarah 23 Jul 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication NO AIR CONDITION AND THE BATHROOM THEY HAVE TO REFURNISHED IT ##### Sarah Stayed 2 nights in Jul 2023 ### 6/10 Okay #### Ana Belen 22 Oct 2024 Liked: Cleanliness, amenities, communication Air conditioning it’s not working good ##### Ana Belen Stayed 5 nights in Oct 2024 ### 2/10 Terrible #### MARIA 8 Sept 2023 Disliked: Property conditions & facilities, communication abusive enployees. They charge me an extra rate without my permitió. , they lock everyday the room The floor broken. They made me angry everyday. I want my money back ##### MARIA Stayed 1 night in Sep 2023 ### 6/10 Okay #### Kate 27 Oct 2023 Liked: Cleanliness, room comfort, communication #### Good location in a better part of town., The room was spacious. Light fitting falling off the wall. Location good - not far from metro stations. Staff nice. Some confusion over breakfast- I had booked a room for 2, but when I went to get the ticket it was only for 1. My niece who is 17 counted as a child (!) But they amended the ticket. Also breakfast felt a little stingy - coffee and a pastry or cola cao (not thick chocolate) with tiny churros. Walls very thin - you can here all movement- take ear plugs! But for the location and comfy bed in a budget hotel it was good value. ##### Kate Stayed 1 night in Oct 2023 ### 2/10 Terrible #### Joelito 20 Mar 2023 Disliked: Cleanliness, amenities, property conditions & facilities, communication The hotel don’t have a sign to identify the place. They never answer the phone. We where around 45 minutes looking for the location. When finally found it, the person in front desk was super rough and when the phone was ringing and he never answer it. He was looking at a game in the TV. The room smell ugly, a couple of things was broken. The floor was dirty. Is the worst experience that I have in all my travels ##### Joelito Stayed 1 night in Mar 2023 ### 10/10 Excellent #### ROSA 14 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Todo me gusto ##### ROSA Stayed 1 night in Oct 2025 ## Expedia's Latest Trends ### Hotels > [Hotel ILUNION Atrium](https://www.expedia.co.uk/Madrid-Hotels-Hotel-ILUNION-Atrium.h2201729.Hotel-Information) > > [Hotel Riu Plaza España](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Riu-Plaza-Espana.h29345493.Hotel-Information) > > [Axel Hotel Madrid - Adults Only](https://www.expedia.co.uk/Madrid-Hotels-Axel-Hotel-Madrid-Adults-Only.h18944163.Hotel-Information) > > [The Principal Madrid, Small Luxury Hotels](https://www.expedia.co.uk/Madrid-Hotels-The-Principal-Madrid.h9550091.Hotel-Information) > > [Canopy by Hilton Madrid Castellana](https://www.expedia.co.uk/Madrid-Hotels-Canopy-By-Hilton-Madrid-Castellana.h4568.Hotel-Information) > > [The Madrid EDITION](https://www.expedia.co.uk/Madrid-Hotels-The-Madrid-Edition.h74821172.Hotel-Information) > > [Melia Avenida América](https://www.expedia.co.uk/Madrid-Hotels-Melia-Avenida-America.h48884.Hotel-Information) > > [Hotel Porcel Ganivet](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Ganivet.h1901714.Hotel-Information) > > [Intelier Palacio de San Martín Hotel](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Intur-Palacio-San-Martin.h804778.Hotel-Information) > > [NYX Hotel Madrid by Leonardo Hotels](https://www.expedia.co.uk/Madrid-Hotels-NYX-Hotel-Madrid-By-Leonardo-Hotels.h16063.Hotel-Information) > > [H10 Villa de la Reina Boutique Hotel](https://www.expedia.co.uk/Madrid-Hotels-H10-Villa-De-La-Reina-Boutique-Hotel.h849469.Hotel-Information) > > [Pestana Collection Plaza Mayor](https://www.expedia.co.uk/Madrid-Hotels-Pestana-Plaza-Mayor-Madrid.h34570433.Hotel-Information) > > [Novotel Madrid City Las Ventas](https://www.expedia.co.uk/Madrid-Hotels-Novotel-Madrid-City-Las-Ventas.h19393.Hotel-Information) > > [Dear Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Dear-Hotel-Madrid.h11769475.Hotel-Information) > > [Gran View Apartments](https://www.expedia.co.uk/Madrid-Hotels-Gran-View-Apartments.h63896948.Hotel-Information) > > [Barceló Torre de Madrid](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Torre-De-Madrid.h15371941.Hotel-Information) > > [Room Mate Collection Alba, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Room-Mate-Alba.h37052055.Hotel-Information) > > [Mandarin Oriental Ritz, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Mandarin-Oriental-Ritz.h26286.Hotel-Information) > > [NH Collection Madrid Eurobuilding](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Eurobuilding.h24151.Hotel-Information) > > [Barceló Imagine](https://www.expedia.co.uk/Madrid-Hotels-Barcelo-Imagine.h18863.Hotel-Information) > > [Hyatt Regency Hesperia Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hyatt-Regency-Hesperia-Madrid.h571666.Hotel-Information) > > [Melia Madrid Princesa](https://www.expedia.co.uk/Madrid-Hotels-Melia-Madrid-Princesa.h11885.Hotel-Information) > > [Best Osuna Feria Madrid](https://www.expedia.co.uk/Madrid-Hotels-Best-Osuna-Feria-Madrid.h15882.Hotel-Information) > > [Santo Mauro, a Luxury Collection Hotel, Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hotel-Santo-Mauro.h27247.Hotel-Information) > > [Gran Hotel Inglés - The Leading Hotels of the World](https://www.expedia.co.uk/Madrid-Hotels-Gran-Hotel-Ingles.h22222811.Hotel-Information) > > [NH Collection Madrid Suecia](https://www.expedia.co.uk/Madrid-Hotels-NH-Collection-Madrid-Suecia.h11695.Hotel-Information) > > [Radisson RED Madrid](https://www.expedia.co.uk/Madrid-Hotels-Radisson-RED-Madrid.h4159.Hotel-Information) > > [Hard Rock Hotel Madrid](https://www.expedia.co.uk/Madrid-Hotels-Hard-Rock-Hotel-Madrid.h66906927.Hotel-Information) > > [room Select Sol](https://www.expedia.co.uk/Madrid-Hotels-Room007-Select-Sol.h17574684.Hotel-Information)