Title: Boutique Urban Madrid Genova Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2198&destination=Madrid%2C+Community+of+Madrid%2C+Spain&selected=7770734&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Aparthotel # Boutique Urban Madrid Genova ## Photo gallery for Boutique Urban Madrid Genova ![Superior Double Room | Desk, blackout curtains, iron/ironing board, bed sheets - Boutique Urban Madrid Genova (Madrid)](https://images.trvl-media.com/lodging/8000000/7780000/7770800/7770734/22b8d197.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Superior Double Room | Desk, blackout curtains, iron/ironing board, bed sheets - Boutique Urban Madrid Genova (Madrid)](https://images.trvl-media.com/lodging/8000000/7780000/7770800/7770734/fc32d0c7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Boutique Urban Madrid Genova (Madrid)](https://images.trvl-media.com/lodging/8000000/7780000/7770800/7770734/25646694.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - Boutique Urban Madrid Genova (Madrid)](https://images.trvl-media.com/lodging/8000000/7780000/7770800/7770734/4aaddfe3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Boutique Urban Madrid Genova (Madrid)](https://images.trvl-media.com/lodging/8000000/7780000/7770800/7770734/16c95092.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Amenities - Policies Boutique Urban Madrid Genova sits near Plaza de Cibeles and Puerta de Alcalá, offering WiFi in common areas and helpful tour assistance for exploring the city. This smoke-free aparthotel includes elevator access, making it a practical base for Madrid adventures. ## Reviews 6.4 ### Apart-hotel 1 bathroomSleeps 2 ## Popular amenities - Kitchen - Free Wi-Fi - Air-conditioning - Housekeeping £90 includes taxes & fees 5 Apr - 6 Apr ## Add dates for prices Check-in Check-out Travellers ## About this property ### Boutique Urban Madrid Genova This smoke-free aparthotel features tour/ticket assistance, a front desk safe and free Wi-Fi in public areas. The apartment features a kitchenette with a fridge, along with a desk and free toiletries. Added amenities include an LCD TV. This aparthotel offers 73 air-conditioned accommodations with free toiletries and blackout curtains. Accommodation at this 3-star aparthotel has kitchenettes with fridges and kitchenware and utensils. Bathrooms include a combined bath/shower unit. LCD televisions are featured in guestrooms. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Family friendly - Children stay free (see details) ### Kitchenette - Cookware, dishware, and utensils - Refrigerator ### Bedrooms - Bedsheets provided ### Bathroom - 1 private bathroom - Free toiletries - Shower/bathtub combination - Towels provided ### Entertainment - LCD TV ### Work spaces - Desk ### Comfort - Air conditioning ### Pets - No pets allowed ### Suitability/Accessibility - Lift - Smoke-free property ### Services and conveniences - Blackout drapes - Daily housekeeping - Iron/ironing board on request - Limited-hour front desk - Safe at front desk - Tour and ticket assistance ### Location highlights - In the city centre - Near a metro station ### Safety features - Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - 1 building - 7 floors - 73 units ## Similar properties ![Double Room, 2 Single Beds, Shared Bathroom | Down duvets, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/101000000/100160000/100155700/100155631/fa0b6cc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Live It Gran Via Madrid Centro - Free Wi-Fi - 24/7 front desk 7.2 Good 340 reviews £63 includes taxes & fees 8 Apr - 9 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=100155631&PinnedHotelID=100155631&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/49000000/48700000/48696800/48696766/a4473dc2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Smartr Madrid Gran Vía 47 Madrid Centro - Kitchen - Pet-friendly - Free Wi-Fi - Air-conditioning 7.4 Good 530 reviews £76 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=48696766&PinnedHotelID=48696766&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/8000000/7820000/7815500/7815409/c2259e38.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Boutique Urban Madrid Serrano Salamanca - 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7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=21421661&PinnedHotelID=21421661&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/1000000/130000/127500/127412/42de086a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anaco Hotel Madrid Centro - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 6.8 554 reviews £70 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=127412&PinnedHotelID=127412&HadPinnedHotel=true®ionId=-1&adults=2) ![Chueca Design Suite for 3 w/ View | Living area | Smart TV](https://images.trvl-media.com/lodging/71000000/70530000/70523500/70523440/d67a44eb.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Bob W Madrid Chueca Madrid Centro - Free Wi-Fi - Air-conditioning - Laundry room - Microwave 9.0 Wonderful 333 reviews £86 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=70523440&PinnedHotelID=70523440&HadPinnedHotel=true®ionId=-1&adults=2) ![Basic Double Room, Non Smoking, Shared Bathroom | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/104000000/104000000/103993300/103993298/cd32de92.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AYZ Princesa - Auto check-in property Moncloa - Arguelles - Free Wi-Fi - Air-conditioning 6.4 97 reviews £33 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=103993298&PinnedHotelID=103993298&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-17&endDate=2026-04-18&selected=7770734&PinnedHotelID=7770734&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=7770734,100155631,48696766,7815409,523265) ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 11:00 PM Late check-in subject to availability Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM Minimum check-in age - 18 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability Late check-out fee: EUR 50 ### Special check-in instructions The front desk is open daily from 2:00 PM - 11:00 PM Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets not allowed ### Children and extra beds Children are welcome 1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Cots (infant beds) are not available ### Smoking Smoking is not permitted ### Payment types at the property ## Important information ### Optional extras - Late check-in fee: EUR 50 for check-in between 11:00 PM and 7:00 AM - Late check-out fee: EUR 50 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip Host has indicated that there is a smoke detector on the property Safety features at this property include a fire extinguisher This property is professionally cleaned If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using the information in the booking confirmation ### Property is also known as BlueSense Madrid Génova Aparthotel BlueSense Génova Aparthotel BlueSense Génova Apartments Andrómeda Madrid Andrómeda Madrid Boutique Urban Hotels BlueSense Madrid Génova Urban Madrid Genova Madrid Boutique Urban Madrid Genova Madrid Boutique Urban Madrid Genova Aparthotel Boutique Urban Madrid Genova Aparthotel Madrid ## About the area Located in Chamberí, a neighbourhood in Madrid, this aparthotel is near a metro station. National Prado Museum and Museo Nacional Centro de Arte Reina Sofía are cultural highlights, and some of the area's notable landmarks include Puerta de Alcalá and Royal Palace of Madrid. Check out an event or a game at Bernabéu Stadium, and consider making time for Madrid Zoo Aquarium, a top attraction not to be missed. [Visit our Madrid travel guide](https://www.expedia.co.uk/Madrid.dx178281) [View more Aparthotels in Madrid](https://www.expedia.co.uk/Madrid-Apart-Hotels.d178281-aaApartHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.42870%2C-3.69462&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=yM-ruW1k-CTc4DJH_anRzxYv9Ps=) C/ Almagro, 10, Madrid, Madrid, 28010 ### What's nearby - ![Paseo de la Castellana](https://images.trvl-media.com/place/2198/a04a1200-feb3-4812-b490-021aecb7749c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Paseo de la Castellana 2 min walk \- 0.1 miles - ![Plaza de Cibeles](https://images.trvl-media.com/place/508455/5c1001e9-2f9f-42bd-98c9-e9453b81b9bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Cibeles 13 min walk \- 0.7 miles - ![Plaza de España - Princesa](https://images.trvl-media.com/place/6047907/8c58e7f2-4185-4c0e-bc43-50671e665701.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de España - Princesa 14 min walk \- 0.8 miles - ![Gran Via](https://images.trvl-media.com/place/6221074/3c4d20dd-d984-4ef4-9f07-d7e411b8f3bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gran Via 14 min walk \- 0.8 miles - ![Puerta del Sol](https://images.trvl-media.com/place/6282935/7377ba48-f47b-4153-b3a9-690076a05d0c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Puerta del Sol 19 min walk \- 1.0 mile ### Getting around - Alonso Martinez Station 2 min walk - Madrid Recoletos Station 11 min walk - Madrid (MAD-Adolfo Suárez Madrid-Barajas) 19 min drive ### Restaurants - Gran Café Santander 2 min walk - Lamucca de Almagro 1 min walk - Manolo Bakes 3 min walk - Viena Capellanes 2 min walk - Makkila Almagro 1 min walk ## Frequently asked questions ### Is Boutique Urban Madrid Genova pet-friendly? ### How much does it cost to stay at Boutique Urban Madrid Genova? ### How much is parking at Boutique Urban Madrid Genova? ### What time is check-in at Boutique Urban Madrid Genova? ### What time is check-out at Boutique Urban Madrid Genova? ### Where is Boutique Urban Madrid Genova located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Boutique Urban Madrid Genova Reviews ## Reviews All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative. [More information](https://www.expedia.co.uk/lp/b/content-guidelines) 10 - Excellent 34 8 - Good 76 6 - Okay 57 4 - Poor 45 2 - Terrible 34 ### 7.0 Cleanliness ### 8.4 Location ### 6.4 Staff & service ### 5.8 Property conditions & facilities ## Reviews Verified ### 10/10 Excellent #### John Peter 5 Nov 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Room was just waht we wanted, a clean comfortable convenient base to explore Madrid ##### John Peter Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### Sandro 20 Oct 2025 Liked: Cleanliness, room comfort, communication Clean place close to city center and steps away from metro station. Highly recommended ##### Sandro Stayed 2 nights in Oct 2025 Verified ### 2/10 Terrible #### Guillermo 9 Nov 2025 Disliked: Cleanliness, amenities, property conditions & facilities AWFUL. Clearly there has a maintenance problem. Zero amenities, so uncomfortable beds and poor quality (felt dirty). We got no rest. ##### Guillermo Stayed 1 night in Nov 2025 Verified ### 6/10 Okay #### Ian 13 Oct 2025 Disliked: Cleanliness, amenities, property conditions & facilities, communication We arrived on a Sunday and they wanted all our contacts details and passports. I understand passports but why do they need phone and email. These days with the amount of cyber attacks and data leak, I don't trust them to keep the data safe. The room was poor condition not value for what we paid ##### Ian Stayed 1 night in Oct 2025 Verified ### 2/10 Terrible #### Ernesto L. 31 Aug 2025 Disliked: Cleanliness, room comfort, communication #### Avoid I booked the hotel very last minute. But when I read the reviews and saw the pictures I regretted it. A refund would have been in order since we asked for it 5’ after booking. The hotel didn’t want to refund it. I know. Terms and conditions but the pictures were deplorable. I never were there. ##### Ernesto L. Stayed 1 night in Aug 2025 Verified ### 2/10 Terrible #### Alejandro 7 Feb 2024 Disliked: Cleanliness, room comfort, communication #### Dont recomend this place This is NOT a hotel, are rooms for rent with out shampoo, conditioner or soap, they have not the management to cover any necesity of the clients, any TV channel works and qhen I ask the answer are : THIS IS NOT A HOTEL. ##### Alejandro Stayed 2 nights in Feb 2024 Verified ### 2/10 Terrible #### Winston 23 Oct 2024 Disliked: Cleanliness, property conditions & facilities, communication Bad condition ##### Winston Stayed 4 nights in Oct 2024 Verified ### 4/10 Poor #### Ingrid 25 Oct 2024 Liked: Cleanliness, communication Disliked: Amenities I had difficulty locating the hotel due to the lack of visible signage, which made finding it frustrating. The hotel doesn’t fit the ‘boutique’ description, as the rooms feel bare and poorly decorated. The bed and pillows were uncomfortable, and the walls were thin enough to hear neighbors moving around. The bathroom only had a single, broken soap container placed inconveniently in the shower, and the windows didn’t close properly, allowing restaurant noise to filter in until late at night. Overall, not the restful stay I was hoping for. ##### Ingrid Stayed 1 night in Oct 2024 Verified ### 2/10 Terrible #### Alvaro 28 Oct 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication THE PHOTOS ARE FALSE!! The advertisement photos for this place are absolutely missleading! There are holes and unfinished drywall edges all over the room. First only one of the three elevators was functional. Then the room had a stenching strong chemical smell during all the night. The walls were full of holes and repainted patches. The door was completely crooked and has a one inch gap on one end. The window frames were also crooked and left a half-inch gap on one end. One of the pillows was torn and had the filling coming out of it! The bedding had blood stains!! The bathroom had mold and unfinished/unpainted sections in the walls. ##### Alvaro Stayed 2 nights in Oct 2024 Verified ### 6/10 Okay #### Carolyn 21 Feb 2026 Liked: Cleanliness, property conditions & facilities Disliked: Communication The location is fantastic and the room itself quite nice, but the airconditioner was on in February and I was unable to turn on the heat to warm up the room. Moreover, the shower was broken, with water coming out of a broken pipe rather than either of the shower heads. Clearly, both these problems existed before my arrival. No action taken by the hotel staff when I reported these problems. Shame. ##### Carolyn Stayed 2 nights in Feb 2026 Verified ### 8/10 Good #### Oscar 13 Dec 2025 Liked: Cleanliness, amenities El check in es muy lento. La habitación no estuvo mal. La ubicación es buena, cerca del barrio de chueca. ##### Oscar Stayed 2 nights in Dec 2025 Verified ### 6/10 Okay #### Ada 15 Nov 2025 Liked: Property conditions & facilities, communication Necesita lampara de noche, no limpian el cuarto y hacen la cama mientras estas hospedado ##### Ada Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### Said Amaya 25 Sept 2025 Liked: Cleanliness, property conditions & facilities, communication Muy bien todo ##### Said Amaya Stayed 1 night in Sep 2025 Verified ### 8/10 Good #### Oscar Jesus 29 May 2025 Liked: Cleanliness, room comfort, communication #### Una estancia normal Una experiencia normal ##### Oscar Jesus Stayed 3 nights in May 2025 Verified ### 8/10 Good #### Alberto 15 Mar 2025 Liked: Cleanliness, amenities, property conditions & facilities, communication Struttura vicinissima alla fermata della metro Alonso Martinez. Comodo per un breve soggiorno e per visitare al meglio la città. Quartiere tranquillo nel centro della vita economia della città, con ristorante e locali. Le camere della struttura sono grandi con angolo cucina. La consiglio ##### Alberto Stayed 3 nights in Feb 2025 Verified ### 8/10 Good #### Sylvie 27 Oct 2024 Liked: Cleanliness, property conditions & facilities Très bien situé près d’une station de métro. Beaucoup de site à visiter sont à 30/40 minutes de marche. Le confort de la chambre est de base. Comme la rue est très animée, avons choisi une chambre côté cour, et avons apprécié la tranquillité. Le personnel est avare de sourires et de bonjours. ##### Sylvie Stayed 11 nights in Oct 2024 Verified ### 6/10 Okay #### Maria Fernanda 3 Oct 2024 Disliked: Cleanliness, communication #### Decepcionó La ubicación buena , nada más. Que falta de cordialidad de la personas de recepción, no nos ayudaron en nada, pedí una secadora de pelo me dijeron hay dos pero está dañadas, no hay ni un sobre de café , no sirven los dispensadores de jabón., no shampoo nada. Debe tener más amenities. No hay caja de seguridad. Ni en recepción No volveré ##### Maria Fernanda Stayed 2 nights in Sep 2024 Verified ### 4/10 Poor #### Cleopatra 2 Oct 2024 Liked: Cleanliness Disliked: Communication Staff de recepción, debiese ser más amable! El peor servicio al cliente que he visto en un hotel ##### Cleopatra Stayed 1 night in Oct 2024 Verified ### 2/10 Terrible #### Verified traveller 29 Sept 2024 Disliked: Cleanliness, amenities, room comfort, communication Creo que ha sido mi peor experiencia en un hotel. Las recepcionistas (de distintos turnos) súper antipáticas, ni buenos días, ni buenas tardes. A la hora hora de hacer el checkin te hacen sentir incómoda y en el checkout devolvimos la tarjeta de la habitación y la recogieron de mala manera. Preguntamos si necesitaban algo y ni nos miraron. No se lo recomiendo a nadie. La habitación daba a un patio bastante sucio. Las camas incómodas. Llamamos al hotel por teléfono porque no tenían teléfono en las habitaciones para pedir un secador y nos dijeron que no tenían. Que el que tenían estaba estropeado. (Entiendo que tienen uno para todo el hotel). No creo que vuelva. No tengo nada positivo que decir en mi estancia. ##### Verified traveller Stayed 2 nights in Sep 2024 Verified ### 8/10 Good #### Carmelo 15 Sept 2024 Liked: Communication Solamente que se oye mucho a los vecinos, por lo demas todo normal ##### Carmelo Stayed 1 night in Sep 2024 Verified ### 10/10 Excellent #### Diego 24 Jul 2024 Liked: Cleanliness, property conditions & facilities, communication Bien ##### Diego Stayed 1 night in Jul 2024 Verified ### 8/10 Good #### Fernando 17 Jul 2024 Liked: Cleanliness, property conditions & facilities, communication Todo perfecto ##### Fernando Stayed 1 night in Jul 2024 Verified ### 10/10 Excellent #### Jessica 14 May 2024 Liked: Cleanliness, communication El hotel tiene una gran ubicación, cerca a comercio, buenos restaurantes cafes y panaderías. Cumple con los requisitos y necesidades básicas además de ser muy cómodo. Es un barrio tranquilo y seguro ##### Jessica Stayed 3 nights in May 2024 Verified ### 8/10 Good #### Fernando 13 May 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Tienen que poner tvs nuevas que no se ven. ##### Fernando Stayed 1 night in May 2024 Verified ### 4/10 Poor #### Javier Edison 12 Apr 2024 Liked: Cleanliness, communication #### Fel hotell på ett bra stället i Madrid Duschen var trasig fick säga till dem att den skulle repareras toaletten var också trasig det rann vatten hela tiden dem gjorde ingenting åt det hade svår att sova för att varje 2 minuter vatten hållare startade där att fila på mer vatten och tvn fungerade inte. Man kunde bara håra dem gjorde ingenting heller åt det. 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