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Reviews of Anwar Al Madinah Mövenpick Hotel

5 out of 5
Anwar Al Madinah Mövenpick Hotel
Central Zone, P.O. Box 41340, Madinah

Reviews

7.2

Good

Rating 10 - Excellent. 330 out of 1001 reviews" "
Rating 8 - Good. 247 out of 1001 reviews" "
Rating 6 - Okay. 186 out of 1001 reviews" "
Rating 4 - Poor. 104 out of 1001 reviews" "
Rating 2 - Terrible. 134 out of 1001 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Raseel at check-in desk was very helpful and pleasant to deal with.
Stayed 1 night in May 2024
Response from Manar on 15 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at the check-in desk by Raseel.
Stayed 3 nights in May 2024
Response from Manar on 15 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

8/10 Good

Muhammad, Mississauga

Travelled with family
Liked: Cleanliness, staff & service, amenities
Inside room quality is not that great, I will say three star hotels room, 4 people room and wash room was too small even the wardrobe door was broken and too small, look like repainted.
Stayed 4 nights in May 2024
Response from Manar on 7 May 2024
Thank you Dear Guest for your rating and sharing your opinion and notes with us. We promise you that we will look into the issues you pointed out and work to resolve them. We assure you that we will do our best to ensure our service level meets your expectations every time. Thank you for choosing us and we are happy to host you again.

10/10 Excellent

Shahzad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 4 nights in Jan 2024
Response from Manar on 5 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

4/10 Poor

Hikmat Nassralla

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The main advantage of this hotel is the close proximity to Al-masjid Al-Nabawi. However, this hotel is in dire need of an update. The walls in the shower were full of mold. For a 4-bed room, you would think that they would supply more than 2 towels at a time… disappointing accommodations.
Stayed 4 nights in Apr 2024
Response from Manar on 5 May 2024
Hello Dear Guest We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

4/10 Poor

Mir Nayeemuddin

Disliked: Cleanliness, staff & service, property conditions & facilities
The reception staff is very slow and inefficient
Stayed 3 nights in Apr 2024
Response from Manar on 25 Apr 2024
Thank you Dear Guest for your rating. We would love to hear your thoughts about our service and your experience with us. We want to ensure that your next visit will be better and without any issues. We are happy to host you again so that we can provide you with the level of service you deserve.

4/10 Poor

Noor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Location is good, but may be when we were there it was quite crowded, the area as a whole. The staff was not well trained to deal with the volume or manage customer expectations, especially if you are not national.
Stayed 3 nights in Apr 2024
Response from Manar on 25 Apr 2024
Thank you Dear Guest for your rating. We appreciate you sharing your opinions and notes with us. We assure you that we have taken your notes into account. We will examine them and resolve them accordingly. We promise you that your next experience with us will be better. We are happy to host you again so that we can provide you with the level of service you deserve.

2/10 Terrible

Rahamatullah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Explaing the fact that I was needed a disable toilet for my Mother and they gave me a room with the toilet which was flooded with waste water. Next day when I asked for changing the room Ms. Royof gave me another room which was worse than the previous one. I found her really difficult and unhelpful. Then I needed duty manager Amjad's intervention and it took me three hours to get this sorted. Although the toilet and walk in shower is very tight and not easily accessible. Not an ideal hotel for elderly or disabled people and some of the member of the staff are not helpful. I will not book this hotel again and do not recommend others.
Stayed 12 nights in Apr 2024
Response from Manar on 21 Apr 2024
Hello Dear Guest We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

10/10 Excellent

Irfan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful, comfortable stay at Anwar Al Madinah Mövenpick Hotel, during our recent visit for pilgrimage. We had a view of the courtyard and Masjid which the kids loved. The rooms are clean, spacious and modern. Breakfast/suhoor has a good selection. The hotel is very close to the haram. I will definitely be staying here again.
Stayed 10 nights in Mar 2024
Response from Manar on 18 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards,

10/10 Excellent

Abdifatah

Stayed 1 night in Apr 2024
Response from Manar on 7 May 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
I already love it this place.
Stayed 5 nights in Apr 2024
Response from Manar on 17 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards,

10/10 Excellent

Mamadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from Manar on 16 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

10/10 Excellent

Mamadou

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Apr 2024
Response from Manar on 16 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

10/10 Excellent

Alagie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Close to Masgid Haram and shopping center.
Stayed 1 night in Apr 2024
Response from Manar on 15 Apr 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

2/10 Terrible

Tahir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will not recommend anyone staying in this hotel.very bad service rude staff, place is dirty. I came from Canada with my family!
Stayed 3 nights in Apr 2024
Response from Manar on 15 Apr 2024
Hello dear guest, we are sorry about the way your experience went with us. We completely understand how you feel. We assure you that all your comments have been recorded and are being processed in preparation for resolving them as soon as possible. Your satisfaction is our first priority and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We are happy to host you again to provide you with a level of service that reflects our true standards and guarantees your satisfaction with the service.

8/10 Good

Samina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Heba on 8 Apr 2024
Thank you for your rating and sharing your opinion and notes with us. We promise you that we will look into the issues you pointed out and work to resolve them. We assure you that we will do our best to ensure our service level meets your expectations every time. Thank you for choosing us and we are happy to host you again.

2/10 Terrible

nadeem

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Bought a room with breakfast included show them my reservation refuse to accept it. Very rude front desk.
Stayed 5 nights in Mar 2024
Response from Manar on 21 Mar 2024
Hello Dear Guest We feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

10/10 Excellent

Hamna

Travelled with family
Liked: Cleanliness, staff & service
Location was good. Very close to haram and the rooms are renovated
Stayed 2 nights in Mar 2024
Response from Manar on 19 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

2/10 Terrible

nadeem

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Staff was very rude. I booked my room with breakfast at the check in she denied I showed her my reservation with Expedia. Hotel said talk to Expedia. Only two people at the check in long lines long wait.
Stayed 3 nights in Mar 2024
Response from Manar on 19 Mar 2024
Hello Dear GuestWe feel sorry for how your experience went and we completely understand how you feel. We would love to learn more from you about the issues you faced during your stay with us. It is through your feedback that we grow and evolve. Your opinion is very important to us. We want all our clients to be fully satisfied with the service. We would love to host you again to provide you with the service level that you deserve.

10/10 Excellent

Tamer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manar on 19 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

8/10 Good

Naasir, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Manar on 18 Mar 2024
Thank you Dear Guest for your rating. We are glad you enjoyed your stay with us. What was the best part of your experience? Do you have any notes on our service? We would love to know your opinion. Thank you for choosing us and we are happy to host you again.

8/10 Good

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is close to the Mosque, which make it easy to pray all the prayers in the mosque. the only thing i find out negative, the room price for the day is overpriced and it is doesn't include breakfast. i asked the recipients to pay for the Breakfast but they are asking for 110 SAR/person but i can get discount if I took the breakfast for the three days that i am staying which will be 75 SAR/person. this is way expensive!
Stayed 3 nights in Feb 2024
Response from Manar on 13 Mar 2024
Thank you for your rating. We appreciate you sharing your opinions and notes with us. We assure you that we have taken your notes into account. We will examine them and resolve them accordingly. We promise you that your next experience with us will be better.We are happy to host you again so that we can provide you with the level of service you deserve.

10/10 Excellent

Bara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the mosque and comfortable.
Stayed 3 nights in Mar 2024
Response from Heba on 12 Mar 2024
Thank you Bara for your rating. We are glad you enjoyed your stay with us. What was the best part of your experience? Thank you for choosing us. We promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. We look forward to hosting you again.

8/10 Good

Adeel

Liked: Cleanliness, staff & service, amenities
The location is convenient and lots of shopping options available in the hotel building. However, the washrooms need renovations and the access to the hotel from the mall is a little confusing.
Stayed 3 nights in Feb 2024
Response from Manar on 10 Mar 2024
Thank you Dear Guest for your rating. We are really glad you enjoyed your stay with us. We really appreciate your feedback, and we promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. Thank you for choosing us and we look forward to hosting you again.

8/10 Good

Rehana

Liked: Staff & service
Stayed 2 nights in Feb 2024
Response from Manar on 10 Mar 2024
Thank you Dear Guest for your rating. We are glad you enjoyed your stay with us. What was the best part of your experience? Thank you for choosing us. We promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. We look forward to hosting you again.

6/10 Okay

Rizwan

Travelled with family
I am calling it bad customer services. Staff allocated us a different room than what was booked. Our reservation had breakfast of 4 but they offered only for 2 Tried changing the room never happened Tried claiming breakfast never happened No value for money - better we tried other close by options
Stayed 3 nights in Feb 2024
Response from Manar on 6 Mar 2024
Thank you Dear Guest for your rating. We appreciate you sharing your opinions and notes with us. We assure you that we have taken your notes into account. We will examine them and resolve them accordingly. We promise you that your next experience with us will be better. We are happy to host you again so that we can provide you with the level of service you deserve.

2/10 Terrible

Ajmal

Stayed 4 nights in Mar 2024
Response from Manar on 25 Mar 2024
Hello Dear Guest We feel sorry for how your experience went and we completely understand how you feel. We would love to learn more from you about the issues you faced during your stay with us. It is through your feedback that we grow and evolve. Your opinion is very important to us. We want all our clients to be fully satisfied with the service. We would love to host you again to provide you with the service level that you deserve.

8/10 Good

Samy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property is ideally located close by the haram. Staff is helpful and super friendly. Breakfast is super good
Stayed 2 nights in Mar 2024
Response from Manar on 5 Mar 2024
Thank you Dear Guest for your rating. We are glad you enjoyed your stay with us. What was the best part of your experience? Thank you for choosing us. We promise to maintain our high level of service and to always be your reliable choice when visiting Almedina. We look forward to hosting you again.

10/10 Excellent

AYUB, Wesley Chapel

Travelled with family
C
Stayed 7 nights in Feb 2024
Response from Manar on 4 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards,

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Manar on 4 Mar 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards,

2/10 Terrible

Showket

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I will rate this hotel as terrible and pathetic. The booking in this hotel has ruined my vacations in such a sacred place. The room that we were given was very old and in horrible state. The furniture was old and broken. We are a family of 4 and had booked a room with twin beds, there was no room to move around. There was no space to keep our luggage. Bathroom was in the worst state. The toilet seat was broken, the exhaust fan was making huge noise, the faucets in shower room was caulked. It is was not good enough for a person to take bath there. The safe in the room was broken. They charged me $350 a night, I will not even pay $20 for this room in United States. I had booked the hotel for 6 nights and paid the full amount at the reception. We checked out next day after talking to the Expedia agent who assured us to get the refund. We have not received any refund so far. Expedia agent asked us to wait for 72 hours after we raised the concern and finally after few days I got an email saying that I will not get a refund. The management in the hotel was not cooperative. The service at the reception was poor. I request Expedia to black list this hotel and get my money back.
Response from Manar on 4 Mar 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

6/10 Okay

Nibras

Travelled with family
Disliked: Property conditions & facilities
The room furniture is really old, apparently painted multiple times, walls have cracks, bathroom is very old fashion , I think there was no upgrade for a long time, I was surprised when I saw the room and the charged for a five star hotel
Stayed 3 nights in Feb 2024
Response from Manar on 29 Feb 2024
Hello Dear GuestWe are sorry that your experience with us did not meet your expectations. We appreciate your feedback. We assure you that we will follow up with the issues you mentioned and make sure they don’t happen again. rest assured that we will do our best to ensure that your next visit will live up to your expectations. give us another chance to provide you with the level of service you deserve. We look forward to hosting you again.

4/10 Poor

Lina

Disliked: Property conditions & facilities
Old hotel
Stayed 2 nights in Feb 2024
Response from Manar on 28 Feb 2024
Thank you Dear Guest for your rating. We appreciate you sharing your opinions and notes with us. We assure you that we have taken your notes into account. We will examine them and resolve them accordingly. We promise you that your next experience with us will be better. We are happy to host you again so that we can provide you with the level of service you deserve.

2/10 Terrible

Mohammed

Travelled with family
Day after day getting worse
Stayed 3 nights in Feb 2024
Response from Manar on 26 Feb 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

2/10 Terrible

dilwar, leicester

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manar on 27 Feb 2024
Hello Dear GuestWe feel sorry for how your experience went and we completely understand how you feel. We would love to learn more from you about the issues you faced during your stay with us. It is through your feedback that we grow and evolve. Your opinion is very important to us. We want all our clients to be fully satisfied with the service. We would love to host you again to provide you with the service level that you deserve

2/10 Terrible

dilwar, leicester

Travelled with family, Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
Location is fantastic very close to mosque but hotel is very old and back dated staff are rude in reception and only one person working in reception on a Saturday night !!!! Foul smell through out the hotel. Room cards keep needing renewing at reception. Won’t be staying there again.
Stayed 4 nights in Feb 2024
Response from Manar on 26 Feb 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

4/10 Poor

Saly

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very expensive, the TV does not work, the stove is very old and does not work, the bed is not comfortable to sleep in, and the room is bad
Stayed 2 nights in Feb 2024
Response from Manar on 25 Feb 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Anwar Al Madinah Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel.Sincerely.

10/10 Excellent

mazer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good glad I booked this hotel
Stayed 5 nights in Jan 2024
Response from Manar on 25 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards,

6/10 Okay

Hicham, Dedham

Travelled with family
Liked: Staff & service
Rooms needs renovation
Stayed 7 nights in Feb 2024
Response from Manar on 26 Feb 2024
Thank you Dear Guest for your rating. We appreciate you sharing your opinions and notes with us. We assure you that we have taken your notes into account. We will examine them and resolve them accordingly. We promise you that your next experience with us will be better. We are happy to host you again so that we can provide you with the level of service you deserve.

4/10 Poor

murtaza

Travelled with family
Disliked: Property conditions & facilities
For the love god please upgrade your key system. I had to come to try bring desk and wait long time to reactivate my room keys. They kept saying it’s close to your phone and the card will never erased or something. I had to come down 3-4 Tom’s in one day to reactivate my card. Other than that it was an average hotel. Not the Movenpick I thought it would be.
Stayed 4 nights in Feb 2024
Response from Manar on 25 Feb 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the Anwar Al Madinah Mövenpick Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Anwar Al Madinah Mövenpick, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel.Sincerely.

4/10 Poor

Osama

The provided room was in poor condition ,unclean and bad smell and requested for change The price paid is much more than the quality of the room
Stayed 1 night in Feb 2024
Response from Manar on 22 Feb 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel.Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

4/10 Poor

Ahsin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and small rooms
Washroom smell bad. Overall hotel is dirty lack of cleaning. Don’t be fooled by photos. They show bigger rooms in real when you arrive rooms are very small
Stayed 3 nights in Feb 2024
Response from Manar on 22 Feb 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel.Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

10/10 Excellent

Shahnavaz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2024
Response from Manar on 22 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

8/10 Good

SARDAR TOUSEEF

Travelled with family and small children
Liked: Cleanliness
Very close to haram , 3 single bed room size was huge , kitchen good facility but wifi doesn’t work , need to update the bathroom facilities as most of the time it was out of order & we have to called house services .
Stayed 3 nights in Feb 2024
Response from Manar on 22 Feb 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel.Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

2/10 Terrible

Amreia, Dunfermline

Disliked: Cleanliness, amenities, property conditions & facilities
Not maintained to a high standard. Bedrooms and bathrooms are run down. Carpet is unclean. Not many breakfast choices. Room cards stop working everyday
Stayed 4 nights in Feb 2024
Response from Manar on 22 Feb 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel.Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

10/10 Excellent

SYEDUL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and the best location.
Excellent location, plenty of food places nearby, comfortable beds, decent rooms (a bit dated) and great service. Overall, a very good hotel and highly recommended.
Stayed 2 nights in Feb 2024
Response from Manar on 22 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.Best regards

6/10 Okay

FATIMA

Stayed 3 nights in Feb 2024
Response from Manar on 25 Feb 2024
Thank you Dear Guest for your rating. We are glad you enjoyed your stay with us. What was the best part of your experience? Do you have any notes on our service? We would love to know your opinion. Thank you for choosing us and we are happy to host you again

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Depending on which tower you are in the experience is vastly different. Our first room had several moths in the room and was very dirty. We switched to another room that was slightly better. Customer service was not good.
Stayed 3 nights in Feb 2024
Response from Manar on 20 Feb 2024
Hello Dear GuestWe feel sorry for how your experience with us went. We completely understand how you feel. Rest assured that your notes were received and that we will do our best to resolve them as soon as possible. Your satisfaction is our first priority, and your opinion means a lot to us. We are always working to improve our services and facilities to serve you better. We would love to host you again to provide you with a service level that reflects our true standards and guarantees your satisfaction.

10/10 Excellent

MAHER, North Wales

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wry nice clean place
Stayed 1 night in Feb 2024
Response from Manar on 19 Feb 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay.We are looking forward to the pleasure of welcoming you once again to Mövenpick Hotel Anwar Al Madinah.We are looking forward to the pleasure of welcoming you once again to Anwar Al Madinah Mövenpick Hotel.Best regards.

4/10 Poor

Abdul

Travelled with family
Disliked: Amenities
Customer service very bad& slow and charges r very high
Stayed 3 nights in Feb 2024
Response from Manar on 19 Feb 2024
Hello Dear GuestWe feel sorry for how your experience went and we completely understand how you feel. We would love to learn more from you about the issues you faced during your stay with us. It is through your feedback that we grow and evolve. Your opinion is very important to us. We want all our clients to be fully satisfied with the service. We would love to host you again to provide you with the service level that you deserve