Ratings based on 644 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
for Everyone
by A verified traveller from Mississauga, Ontario, Canada

Highly recommended for families with young kids

Posted 15-Jul-2017
The waterpark is very nice and the kids loved the pool area and the snorkeling. The rooms are large and very nice compared to the smaller rooms at Shangri-La. This resort is geared towards families with young kids.
4 out of 5
by Aaron

We shall return!

Posted 22-May-2017 on Hotels
JPark is a great place for a family holiday. The kids love the waterpark, and the buffet breakfast is amazing. Its a shame that there aren't more room types to accommodate families with kids ( especially for a family orientated hotel ), unless you want to pay extra for roll-away beds. Food and drinks inside the park are very very pricey.
4 out of 5
by Gary

Nice Hotel

Posted 18-May-2017 on Hotels
hotel and grounds were great, nice buffet. great pool and water park, fun for all. Stayed two nights. too far from any major shopping, hotel transportation was a little expensive, charged for each person. you have to pay for airport transportation and leave hotel at 6:00 am or 11:00 am for any morning flights, did not work for us as our flight left at 11:00 am. We had to take hotel van at a more reasonable time at a higher price.
5 out of 5
by Ineke

Great for kids

Posted 17-May-2017 on Hotels
Great place to take the kids. Only a couple of small issues like warm beer at the pool bars (or they give you a glass of ice with it! Yuck) Buffet breakfast for s great and the staff are well trained and impeccably mannered. We had a great time. Thanks!
5 out of 5
by Michelli Mae

Great family fun time

Posted 29-Apr-2017 on Hotels
Great beautiful place. Sprawling and amazing set up. Everyone was courteous and friendly
4 out of 5
by Joeland

This traveller left a rating score only Posted 19-Apr-2017 on Hotels
5 out of 5
for Everyone
by A verified traveller

Very nice resort.

Posted 18-Apr-2017
Stayed here with family and was very nice. Had to get a rollaway for our room that was a little spendy per night but overall stay was nice
5 out of 5
for Everyone
by A verified traveller from paranaque city phils

Relaxing vacation away from home.

Posted 16-Apr-2017
A nice waterpark resort/hotel. I cant say anything bad except that the buffet price was way too expensive. Good thing there are malls/restos near the resort if you're budget is tight. Nevertheless, this is a very relaxing holyweek vacation.
2 out of 5
for Everyone
by A verified traveller from Shanghai China (originally from Boston)

OK hotel lacking on service

Posted 12-Apr-2017
Pros: The staff at the buffet was very helpful and attentive to the needs of the guest. And the food was good for being buffet style.
Cons: Attentiveness of the pool staff.
Where to start. I was worried driving in because the neighborhood is less than great. But once in the resort we felt safe and choose not to venture out after talking to the staff about taxi's and them not being honest or safe all the time. The front desk staff was good and had no issues with checking in or out. The staff at the buffet was the best part of the trip. They provided the best service and were fast and happy. Anything that we asked for they were able to get for us. Melvin was our waiter for 2 of the nights and I was sad that he wasn't there our last night to thank him for everything he had done. The pool was nice and the kids enjoyed the water slides. The first day we were there the lazy river was closed, the next day there were not enough floats for everyone so we had to wait an hour to get on. We were sorry that we did. It was like being tortured. The jets that spray on you are not relaxing but more painful. The service at the pool was also horrible we had to track down the servers to order the food and then track them down again to clean up the plates. Our room felt dated and small. We are a family of 4 and when we got to the room there were only 2 towels. We called down for more towels and water and left for the pool. When we came back the towels and water weren't there and when we called down again it took another hour and 3 trips from the staff to get everything we needed. The kids had fun but I don't know if we'd go back.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 06-Apr-2017 on Hotels