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MainStay Suites Mackay

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Luxury
4.5 star property
8.6

Excellent

Luxury hotel located in City Centre

At MainStay Suites Mackay, you can look forward to a terrace, a garden and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a gym and conference space.

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is £109
includes taxes & fees
11 Sept - 12 Sept

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Suite, Multiple Beds, Non Smoking (Efficiency)

A modern living room with a grey sofa, a dining table with chairs, a kitchen area with white cabinets and appliances, and a hallway leading to a bathroom.

Suite, Multiple Beds, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

A hotel room with a bed, a bedside table, a lamp, an air conditioner, and a painting on the wall.

Room, 1 King Bed, Accessible, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

A modern living room with a grey sofa, a wooden coffee table, and a dining area with a wooden table and chairs.

Room, Multiple Beds, Accessible, Non Smoking (Efficiency)

  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking (Efficiency)

A modern hotel room with a dining area, kitchenette, and a bed.

Suite, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking (Efficiency)

A hotel room with a bed, desk, chair, and a large mirror.

Room, 1 King Bed, Non Smoking (Efficiency)

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi
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About the area

Located in City Centre, a neighbourhood in Mackay, MainStay Suites Mackay is in a shopping district and near the beach. The area's natural beauty can be seen at Floodway Conservation Area and Water Bird Habitat Conservation Area, while Artspace Mackay and Greenmount Homestead are cultural highlights. Bluewater Lagoon and Ken Burgess Orchid House are also worth visiting. Visit our Mackay travel guide
Map
38 Macalister Street, Mackay, QLD, 4740

What's nearby

  • A swimming pool surrounded by palm trees and modern buildings.
    Bluewater Lagoon
    8 min walk - 0.5 miles
  • Artspace Mackay
    2 min walk - 0.1 miles
  • Mackay Enertainment and Convention Centre
    5 min walk - 0.3 miles
  • Caneland Central
    8 min walk - 0.5 miles
  • Harrup Park
    3 min drive - 1.4 miles

Getting around

  • Mackay Station
    9 min drive
  • Mackay, QLD (MKY)
    11 min drive

Restaurants

  • McDonald's
    13 min walk
  • BP
    9 min drive
  • KFC
    12 min walk
  • The Coffee Club Canelands Café
    12 min walk
  • Mojos
    7 min walk

About this property

MainStay Suites Mackay

  • Luxury hotel located in City Centre
  • At MainStay Suites Mackay, you can look forward to a terrace, a garden and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a gym and conference space.
  • Other perks include:
    • An outdoor pool, along with sunloungers
    • Self-parking (surcharge), smoke-free property and barbecues
    • Newspapers in the reception, a front desk safe and a vending machine
    • A lift, tour/ticket information and luggage storage
  • Room features
  • All 97 individually furnished rooms include thoughtful touches such as premium bedding and laptop-friendly workspaces, in addition to amenities such as free WiFi and air conditioning.
  • Extra amenities include:
    • Down duvets, rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
    • Bathrooms with separate baths/showers and free toiletries
    • 50-inch flat-screen TVs with digital channels
    • Wardrobes/cupboards, microwaves and toasters

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (AUD 25 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Tour and ticket assistance

Business services

  • 775 square feet of conference space
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Cot (surcharge)
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Hob
  • Microwave
  • Restaurant dining guides
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 AM
Early check-in subject to availability
Early check-in fee: AUD 25
Late check-in subject to availability
Late check-in fee: AUD 50 for check-in between 10:00 AM and noon
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: AUD 50.00

Special check-in instructions

The front desk is open Monday - Friday (7:00 AM - 10:00 PM) and Saturday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of AUD 350 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 60 per night.
Cots (infant beds) are available for AUD 10.0 per day

Payment types at the property

Important information

Optional extras

  • Covered self-parking fee: AUD 25 per night
  • Pet fee: AUD 350 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-in fee: AUD 50 for check-in between 10:00 AM and noon
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does MainStay Suites Mackay have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at MainStay Suites Mackay?

As of 22 Aug 2026, prices found for a 1-night stay for 2 adults at MainStay Suites Mackay on 11 Sept 2026 start from £109, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is MainStay Suites Mackay pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of AUD 350 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at MainStay Suites Mackay?

Self-parking is available for AUD 25 per night.

What time is check-in at MainStay Suites Mackay?

Check-in start time: 2:00 PM; check-in end time: 10:00 AM. Early check-in is available for a fee of AUD 25 (subject to availability). Late check-in is available from 10:00 AM to noon for a fee of AUD 50.

What time is check-out at MainStay Suites Mackay?

Checkout is at 10 AM. Late checkout is available for AUD 50.00 (subject to availability).

Where is MainStay Suites Mackay located?

Located in City Centre, this luxury hotel is within a 10-minute walk of Artspace Mackay, Mackay Enertainment and Convention Centre, and Jubilee Park. Bluewater Lagoon and Caneland Central are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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