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The Marco Polo

4.0 star property
Suburban hotel in Mackay with free parking

Choose dates to view prices

Photo gallery for The Marco Polo

Outdoor pool, open 7:00 AM to 7:00 PM, pool loungers
Front of property
Deluxe Family Room | 1 bedroom, desk, laptop workspace, iron/ironing board
Exterior
Deluxe Spa Room | 1 bedroom, desk, laptop workspace, iron/ironing board
The Marco Polo in West Mackay offers a comfortable retreat with an outdoor pool. Guests enjoy WiFi and dry cleaning services for a seamless experience. Previous visitors consistently praise the attentive staff for taking care of their needs.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Laundry
The current price is £66
includes taxes & fees
5 Sept - 6 Sept

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Family Room

Deluxe Family Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Family Room

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 474 sq ft
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard King Room

Standard King Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard King Room

9.2 out of 10
Wonderful
(40 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Spa Room

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Twin Room, Multiple Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

Deluxe King Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe King Room

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 258 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | 1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Twin Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 258 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

Standard Family Room | 1 bedroom, desk, laptop workspace, iron/ironing board

Standard Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Separate bedroom
Bathrobes
Hairdryer
Private bathroom
  • 258 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

View all photos for Standard Family Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Family Room

  • Sleeps 4

View all photos for Standard Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard Twin Room

  • Sleeps 3

View all photos for Deluxe Twin Room

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Twin Room

  • Sleeps 3

View all photos for Deluxe Spa

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Spa

  • Sleeps 2

View all photos for Deluxe Family Room

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe Family Room

  • Sleeps 5

View all photos for Deluxe King

1 bedroom, desk, laptop workspace, iron/ironing board

Deluxe King

  • Sleeps 2

View all photos for Standard King Room

1 bedroom, desk, laptop workspace, iron/ironing board

Standard King Room

  • Sleeps 2
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About the area

Map
46 Nebo Road, West Mackay, QLD, 4740

What's nearby

  • Mackay Enertainment and Convention Centre - 20 min walk - 1.1 miles
  • Caneland Central - 2 min drive - 1.2 miles
  • Bluewater Lagoon - 2 min drive - 1.2 miles
  • Mackay Base Hospital - 2 min drive - 1.0 mile
  • Harrup Park - 4 min drive - 1.6 miles

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • ‪Jamaica Blue - ‬3 min drive
  • ‪KFC - ‬3 min walk
  • ‪Austral Hotel - ‬2 min drive
  • ‪Hungry Jack's - ‬2 min drive
  • ‪The Coffee Club - ‬2 min drive

About this property

The Marco Polo

Hotel located in West Mackay
The Marco Polo provides dry cleaning/laundry services and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Concierge services, tour/ticket information and multilingual staff
  • Luggage storage, a front desk safe and smoke-free property
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at The Marco Polo feature comforts, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and bathrobes.
More amenities include:
  • Bathrooms with baths or showers and free toiletries
  • 22-inch TVs with cable channels
  • Fridges, coffee/tea makers and ceiling fans

Languages

English

Similar properties

Outdoor pool, pool loungers

Mackay Oceanside Central Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
8.8 out of 10, Excellent, 688 reviews
The price is £60
includes taxes & fees
24 Sept - 25 Sept
Mackay Oceanside Central Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 22-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are available for AUD 15.0 per stay

Payment types at the property

Important information

Optional extras

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 7:00 AM to 7:00 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Does The Marco Polo have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM to 7:00 PM.

How much does it cost to stay at The Marco Polo?

As of 25 Aug 2025, prices found for a 1-night stay for 2 adults at The Marco Polo on 5 Sept 2025 start from £66.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Marco Polo pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Marco Polo?

Self-parking is free at this property.

What time is check-in at The Marco Polo?

Check-in start time: 2:00 PM; check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Marco Polo?

Checkout is at 10:00 AM.

Where is The Marco Polo located?

Located in West Mackay, this hotel is within 1 mile (2 km) of Jubilee Park, Caneland Central and Mackay Enertainment and Convention Centre. Mackay Regional Botanic Gardens and Artspace Mackay are also within 2 miles (3 km).

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The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 356 out of 683 reviews
Rating 8 - Good. 204 out of 683 reviews
Rating 6 - Okay. 82 out of 683 reviews
Rating 4 - Poor. 21 out of 683 reviews
Rating 2 - Terrible. 20 out of 683 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Georga

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and lovely workers, close and convenient
Stayed 2 nights in Aug 2025

10/10 Excellent

Geoffrey

Great overnight stay. The Itslian restaurant on site is booked way in advance , book ahead or you are eating in town . The room was great value for what I paid. Staff were awesome.
Stayed 1 night in Jul 2025

10/10 Excellent

Pradip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient. Friendly host.
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Room spacious clean
Stayed 1 night in Jul 2025

10/10 Excellent

Andre

A very good hostel, thank you
Stayed 2 nights in Jun 2025

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and welcoming. The room was amazing. Will stay again.
Stayed 1 night in Jul 2025

6/10 Okay

Rebecca

Liked: Staff & service
Beds was super comfy. Spa deluxe room which we couldnt use as there wasnt a plug and the silicone around the bath was very unappealing , dirty and stains in bath.
Stayed 1 night in Aug 2025

10/10 Excellent

Genevive

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are super friendly and easy to reach.
Stayed 2 nights in May 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Mackay, i would definitely stay again.
Stayed 2 nights in Apr 2025

6/10 Okay

Jeffrey

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
On-site Italian restaurant is the best! Convenient covered parking is very helpful.
Stayed 2 nights in Mar 2025

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable and convenient

Clean, comfortable and convenient. Good price, great service. Definitely will stay again.
Stayed 1 night in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Real little gem !

The hotel is a real little gem, while outside style is older the rooms have been stylishly decorated to give a modern on trend feel. Bed was super comfy and the reception was very friendly and welcoming.
Stayed 1 night in Apr 2025

10/10 Excellent

Peter

Liked: Amenities, property conditions & facilities
Easy check in, enjoyed the TV options. Room clean and tidy.
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A welcome sleep to break up a huge road rip
Stayed 1 night in May 2025

10/10 Excellent

Karon

Liked: Staff & service, property conditions & facilities
The housekeeping girls and guys do an awsome job with cleaning the rooms!
Stayed 3 nights in Apr 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
You're on a main road with passing traffic and sitting on an aircraft flight approach pattern. Noise is always going to be a slight issue at that address. And... Your room curtains in No. 30 need attention but otherwise, all good.
Stayed 1 night in Jul 2025

8/10 Good

Becca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Busy road but convenient
Stayed 1 night in Feb 2025

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff made us feel welcome and nothing was to hard to organise
Stayed 4 nights in Jan 2025

8/10 Good

Kaela

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay, comfortable ☺️
Stayed 1 night in Nov 2024

10/10 Excellent

Kye

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2025

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, amenities
Meet all our needs
Stayed 1 night in Mar 2025

10/10 Excellent

Richard Lachlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are modern and clean, the staff are awesome, very helpful, friendly and polite. I will certainly be staying there again,thank you.
Stayed 7 nights in Dec 2024

8/10 Good

Chris

Liked: Cleanliness, staff & service, room comfort

Great overnighter

Great overnighter, room was old but very comfortable. Everything provided as expected in a hotel stay..
Stayed 1 night in Oct 2024

10/10 Excellent

Jing

Amazing staff!
Stayed 1 night in Jan 2025

10/10 Excellent

pavan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say amazing especially the host was so so kind to us we are very grateful… amazing place and we would come back in a heartbeat
Stayed 3 nights in Dec 2024