- Liked: Amenities, property conditions & facilities
In the heart of Lyons-la-Forêt, a very beautiful building with La Licorne Royale Restaurant just downstairs. Staff, although, does not seem to know what is going on as they gave me a different room from what I paid and they told me that the room that I have booked would only be available in 1h time from the check in time that is 4pm!! The bathtub in my room had a lot of yellow marks on it, it needs a thorough cleaning before anyone is using it. On my check out, the lady wanted to charge me for the room again as I had already paid everything online. They also told me I had to pay 30€ more to use the spa but the ladies in the spa were extremely professional and lovely and explained to me that, as I was staying in the hotel, I was allowed to use the spa facilities at no extra cost. Overall is a good place to stay as the spa is very good. But I think the hotel staff should be more prepared and understand better what they have to do and where to check things, as it is a 4-star one.