Our first day in Lyon and at this hotel turned out to be the hottest day on record for Lyon at over 106.5 degrees. We were met at the desk by Julian (hope this is his name) tall young man with dark curly hair. We arrived early and our room wasn't ready but Julian put a rush on the cleaning of our room, locked our bags in a safe room and offered to call us when our room was ready. Every time we had a question or need, Julian was there to help. There was also a young man in the bar area that went above and beyond what we are used to. The night of the hottest day, we were exhausted and hungry. The meal he brought up was not only very good but he took the time to make the display on the tray special. The room had the most comfortable bed I've ever slept in at a hotel. The bathroom was very nice.
We felt very safe here as well, not only inside but outside as well. It is conveniently located for walking around the city. Special thanks to Julian for everything and the welcome for two middle age, southern US ladies that struggle with French but love France. :) You are an awesome representative for your hotel.