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Reviews of Crown Palace Inn

2.5 out of 5
Crown Palace Inn
10860 Kafue Road, Lusaka

Reviews

6.6
Rating 10 - Excellent. 5 out of 27 reviews" "
Rating 8 - Good. 9 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 5 out of 27 reviews" "
Rating 2 - Terrible. 4 out of 27 reviews" "

6.4/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

YEJI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t (Couldn’t) stay this hotel becuase they lied to me. I was supposed to stay 1 night, But I realized the train was delayed more than 24 hours. I asked them changing the date one day ahead,also told them I don’t have internet so can’t change on the app my self. they said “no problem”. But when I arrived at 11PM, the reception woman who is very rude told me I need to pay one more night. even the reason is changed everytime when they were saying. (first the expidia cancled, second I didn’t call them at the same day again, third it is expired, last one is thet don’t have a room 😂) I tried to explain, But the woman just disapear. If they said they can’t change the date first time, I would book another accomodation of course. There havior looks just want to get more money. that’s all. Also they said “there is china” definitely racism as well. Even I am not from china. They think all asian is from china. So silly.
Stayed 1 night in Aug 2023

2/10 Terrible

Ousman

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Edgar

Business traveller
Liked: Cleanliness
The place was perfect
Stayed 1 night in Jun 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

8/10 Good

Kalaba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closer to the down town and main bus stations
Stayed 8 nights in May 2022
Response from s.p on 7 Jul 2022
Dear esteemed guest thanks for review

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place to stay
Friendly receptionists and super clean and comfy room. I would not hesitate to book a room here again if I return to Lusaka. This hotel is great for people arriving late or leaving early by bus, since the central bus station is only a 5-minute taxi ride away and there are always taxis just around the corner from the hotel's front door.
Stayed 1 night in Oct 2019
Response from Crown Palace Inn Mgmt on 1 Dec 2019
Thank you so much! We look forward to seeing you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from S.p on 24 Oct 2019
Dear esteemed guest thanks for review and we expect you next time again

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Well, usually I'd say you can't expect too much for that prize and that might be true. However, even though our room was newly renovated the toilet kept on running and the room smelled so much like colour that we thought we had gotten a toxic shock by the time it was morning. Nevertheless, breakfast was provided and the location is indeed very central.
Stayed 1 night in Sep 2019

8/10 Good

Dan, Indiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It appeared this hotel was getting a major upgrade while I was there. We were placed in one of the new rooms, which were very nice. There was construction noise during the day (which might be finished now) but staff was friendly and responsive. The location is within walking distance (about 15-20 minutes) to the bus terminal. There's also a pedestrian bridge nearby so you can avoid crossing the busy main road. For a budget option near the city center, I would stay again.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very good, the owner was welcoming and you feel home
Stayed 1 night in Apr 2019
Response from Sunita on 29 Apr 2019
Dear esteemed guest thanks for the review

8/10 Good

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a city where hotel rooms go for high prices, this hotel succeeds to keep it’s rates low. You get what you pay for, a simple clean room and private bathroom with hot water. For breakfast you get one egg sandwich and coffee/tea. The hotel is conveniently located, close to the intercity bus terminal. The manager is extremely helpful, and I found staff to be kind. It would be unfair to compare this hotel to more expensive hotels from other price ranges, this hotel does a good job in its own segment. Have a good sleep!
Stayed 1 night in Mar 2019
Response from Sunita on 20 Mar 2019
Dear esteemed guest thanks for review

8/10 Good

VALERIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great dinner
Location is perfect if you would like to take intercity bus. The dinner with room service is so yummy!
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Comfortable bed and towels, great location, very dilapidated bathrooms. Good value for money but certainly nothing special
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
The beds were decent, the hotel is well located near to the bus station, and it’s clean enough. I’m satisfied. Thanks.
Stayed 1 night in Jul 2018

6/10 Okay

James

It was Ok
It was ok. Right downtown...cheap and some shopping around.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Toilet broke
The toilet was broke and I paid to have laundry done but it wasn’t done after two days and they asked me to cancel my bus to wait for laundry to be done. I said no they they gave me we clothes. Apparently they don’t believe in bringing laundry inside when it rains and if rains everyday then laundry doesn’t dry.
Stayed 1 night in Mar 2018

4/10 Poor

jjb

Disliked: Cleanliness, property conditions & facilities, room comfort
Good location and price. Nasty rooms.
Stayed 1 night in Jun 2017

8/10 Good

david

Liked: Staff & service
Disliked: Room comfort
This was within walking distance of city markets and food shops and bus station, and across the street from a small shopping plaza with banks and many shops. For the price and location for the backpacker or continue traveler it was great. The room had cold and hot water, yet the bed was past its prime, although did sleep well, surprisingly. Breakfast was passable yet local breakfast for local travelers as I seen later at Bus Station.
Stayed 2 nights in Jun 2017

2/10 Terrible

Terrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The pictures of the room are very deceiving. There was dirt all over the walls and the bathroom was gross. Advertised hot water but no hot water. Had a fridge in the room that didn't work. Ceiling fan was so loud it felt like it was going to fall off. The only thing good about this place was the staff.

8/10 Good

Sara, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need at good price
This place is great, especially because of the amazingly helpful staff. Amy, one of the receptionists, went above and beyond to help me out with a range of issues from regusterunf my sim card to organising taxis and bus tickets. Nothing was too hard for her. The rooms are small and simple but have tv, shower, windows, bathroom and comfy beds. What more do you need? Other backpackers places have shared facilities, these rooms are totally private. Also, there is a pizza place and burger shop right across the road, plus a pharmacy, bank and some shops. It is so convenient and not too deep into Lusaka, so easy to get to and from the airport with out crazy traffic! Highly recommend this place.
Response from Crown Palace Inn on 19 Aug 2016
Dear Sara, Thank you for your kind comments. We strive to improve Crown Palace Inn. We thank you for your feedback which will help us improve and we hope to see you soon.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The hotel is very close to the center of Lusaka.
The staff at the crown inn. Is what really makes the difference. The Wi-Fi in the hotel only works in the lobby and is very slow.
Response from Crown Palace Inn on 16 Jun 2016
Dear Guest, Thank you for your comments. We ar trying to figure out a solution to the slow internet connection.

4/10 Poor

Muna, London, K

Disliked: Cleanliness, property conditions & facilities, room comfort
Well positioned hotel at the heart of Lusaka
Terrible no hot water, alot of cockroaches, some friendly staff some not, water pump makes noise through stay, alot of dusty, poor continentalbreakfast, no teas in rooms, poor connection Wi-Fi.
Response from Crown Palace Inn on 16 Jun 2016
Dear Muna Apologies for your bad experience at Crown Palace Inn the first time. Since this review we have noticed that you have revisited us and hope your stay was better.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
No very nice as there was continuous power shortages
Response from Crown Palace Inn on 13 Dec 2015
Dear Esteemed Guest, The neighborhood is quite noisy during the day, however, it is quite peaceful during the evening and night. We had no control over the power shortages as Zambia has been facing continuous power outages. However, we recently acquired backup generator to solve this problem. We thank you for your feedback which will help us improve.

4/10 Poor

lucie

Disliked: Cleanliness, room comfort
Stayed 5 nights in Aug 2020

10/10 Excellent

Markku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic guest house, good location.
Stayed 4 nights in Nov 2018

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Great value for money! I had a pleasant stay in this hotel, it is near the bus station (walking distance, less than one km) and near the City Center. The rooms are nice and clean, with a flatscreen-TV and Wi-Fi. The staff is nice, I would book this hotel again! Just the breakfast is a little bit poor (coffee, eggs and toast).
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort