Dear Fidan,Thank you for taking the time to share your review.We appreciate that you have chosen our apartment for your stay in Lugano.We are sorry, however, that your recent stay did not quite meet your expectations. If you had some issue we would be glad to assist you.We look forward to welcoming you back on a future occasion here in Lugano, Collina D'Oro, Montreux, Interlaken, Geneva, Gstaad and Grindelwald.Kind regards,The Swiss Hotel Apartments Team Lugano

Dear MadamThank you for your reservation and for taking the time to share your review. We are sorry that we had this issue during your last stay. We are proud to have very high standards for our apartments and we always carry out works whenever necessary to keep our facilities up to date. Regarding what happened during your stay, in the house rules it clearly states that all damages must be reported to the Swiss Hotel Apartments staff and that the guest will be held responsible and charged for any loss or damage to the property caused by themselves or their guests. Right after every check-out we check that the apartment is clean as brand new, and we also inspect all the electronic devices.In your case the TV was working properly as well as the hairdryer. Right after your check-in the TV was broken (which we replaced immeditely) and upon check-out we discovered that you also destroyed the hairdryer.We are sorry that you felt you did not consistently receive the friendly and courteous service we are known for but we always trust the client to be honest with us.We hope you to welcome you again for an improved stay.Best wishes,The Swiss Hotel Apartments Team Lugano

Dear Diana, Thank you for such a positive review. Our entire team is thrilled that you had such a pleasant stay. We do our best to provide our guests with an excellent experience, so this positive feedback is truly rewarding. We hope to see you again soon here in Lugano, Collina D'Oro, Porza or in one of our other location of Interlaken, Montreux and Grindelwald. Best wishes, The Swiss Hotel Apartments Team Lugano

Dear WalidThank you for taking the time to share your opinion with us. We are pleased that you enjoyed staying at our apartment and that our team were attentive to your needs. The comfort of our guests is a top priority, so your positive feedback is very rewarding. We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our complementary coffee and the. We look forward to seeing you on your next visit to Lugano, Porza, Collina D'Oro or in one of our other location of Interlaken, Montreux and Grindelwald. Best wishes, The Swiss Hotel Apartments Team Lugano

Dear Dounia, Thank you for your recent stay and for taking the time to leave a review. We are so glad to hear that you had a comfortable stay and that the high standards we set ourselves met your expectations. It is always rewarding for our team to be complimented by a guest and we are pleased that you received the courteous and professional service expected. We hope to welcome you back in the future here in Lugano, Collina D'Oro, Porza or in one of our other locations of Interlaken, Gstaad, Grindelwald or Montreux. Kind regards, The Swiss Hotel Apartments Team Lugano

Dear Josè, Thank you for reviewing your recent stay at our hotel. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We sincerely appreciate your kind words. We look forward to seeing you again in the future. Best wishes, The Swiss Hotel Apartments Team Lugano