Lucerne - Higuera Holidays from £682

Highly disappointed. This property was not what I expected. I checked in, got to the room, immediately took pictures of the room that was not cleaned before check in and we checked out. The air on the floor feels sticky and smokey. Feels very unclean. When we arrived to the hotel, we were greeted with a what I assume is a bullet proof window and the person at the desk was eating - he was very unprofessional in his attitude and appearance. We checked in, arrive at the room and the door literally pushed open when made wonder about the security of the door. We entered the room, there was unpleasant smell, the bed was unmade, the window was open, it was dark, only on light on the standing lamp stand worked, the other did not and the bathroom was unclean. We immediately decided we were not staying. We took pictures of the room, went back downstairs to advised we were not staying. Same man at the desk, very nonchalantly said ok, offered another room, we said no ... he then told us to contact the booking entity. No apology, no concern, no nothing. The only positive is, I received within 24 hours an email from Helen, who did apologize and initiated a refund on my prepaid stay. She was great!

Used to stay here a lot years ago. It’s definitely a different experience now and sadly not nearly as special. The Bungalows are smaller and have lost their charm. They first put us in one in the back of the property that smelled really musty. I’m not sure if it hadn’t been used in a while or if it had mold, but the smell was so strong we had to move rooms. Second Bungalow just felt like a standard hotel room. No balcony, nothing in the minibar,.. Their answer to the musty room was to send someone over with a spray bottle of air freshener which he proceeded to spray around the room. This actually smelled worse than the mold. Super bummed. Used to be a great place.

great stay! looking forward to our next!