Exterior

Reviews of Holiday Inn Express Hotel Suites Lubbock Southwest-Wolfforth, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very good

Rating 10 - Excellent. 323 out of 661 reviews" "
Rating 8 - Good. 203 out of 661 reviews" "
Rating 6 - Okay. 77 out of 661 reviews" "
Rating 4 - Poor. 31 out of 661 reviews" "
Rating 2 - Terrible. 27 out of 661 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Terra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Sophia CSR on 19 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

8/10 Good

Chris, carlsbad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was within a very short distance of the surgery center. The stay was quiet and comfortable.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 9 Apr 2024
Hi Chris,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

10/10 Excellent

Nyda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 5 Apr 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Sophia CSR on 1 May 2024
Hi Mary,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.

6/10 Okay

Yolanda

Liked: Staff & service
Disliked: Cleanliness
Ceiling fans were very dirty my allergies acted up.
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 3 Apr 2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Samuel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My bed had a blood stain on the comforter. You could clearly tell that it was dry blood and not washed. Our door had been clearly bursted in at some point before so you could see into our room through the gap. Not safe, and carpets were very dirty. The hotel ran out of towels. They had no clean towels the 3 days we were there. Would I stay there again? No…
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 18 Mar 2024
Hi Samuel,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 13 Mar 2024
Hi Jessica,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

2/10 Terrible

Trent

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Sophia CSR on 12 Mar 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

8/10 Good

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is no longer new, you can see the wear in different places…the staff was working hard to get everyone checked in to their rooms and filled our requests for extra towels and bedding promptly.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 11 Mar 2024
Hi Tina,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

10/10 Excellent

Eve

Liked: Cleanliness
Response from Sophia CSR on 11 Mar 2024
Hi Eve,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

2/10 Terrible

Sadie

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
It’s a great location! But the fact that we were there for a baseball tournament and they were no towels was quite ridiculous! You book out don’t yall think yall should make sure you have extra ready
Stayed 2 nights in Mar 2024
Response from Sophia CSR on 4 Mar 2024
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.

10/10 Excellent

Leela Krishna

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Hi Leela,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over all stay.
Stayed 2 nights in Feb 2024
Response from Sophia CSR on 27 Feb 2024
Hi Brenda,It is heartwarming to see such a wonderful rating ad review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Feb 2024
Response from Sophia CSR on 25 Feb 2024
Hi Tim,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.

10/10 Excellent

Ector

Stayed 1 night in Feb 2024
Response from Sophia CSR on 21 Mar 2024
Hi Ector,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Vanessa, Irving

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lubbock proper, Texas Tech and medical district.
Stayed 2 nights in Feb 2024
Response from Management on 11 Feb 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future

4/10 Poor

Jonathan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty room, walls and ceiling caked on dust, watery lotion, bugs
Stayed 1 night in Jan 2024
Response from Management on 5 Feb 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ray

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Chris

Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service and good experience
Room was clean, breakfast was good as well, and the staff was friendly.
Stayed 2 nights in Jan 2024
Response from Management on 10 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mary

Stayed 1 night in Jan 2024
Response from Management on 25 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Kindra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2023
Response from Management on 6 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Krista

Stayed 4 nights in Dec 2023
Response from Management on 22 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. We had some issues with the heater but was quickly resolved. The furniture was a bit worn but the bed was very comfortable. My husband and I both require a handicap bathroom and they were quick to accommodate. Breakfast was wonderful. Really enjoyed the eggs and bacon sausage and biscuits and gravy. Great selection of everything
Stayed 4 nights in Dec 2023
Response from Management on 1 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Warren

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and helpful. Window coverings were in a state of disrepair.
Stayed 3 nights in Dec 2023
Response from Management on 1 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

John

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room needed some repair (toilet seat broken, drawer on dresser broken, curtains did not close).
Stayed 1 night in Dec 2023
Response from Management on 30 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mary T

Stayed 1 night in Dec 2023
Response from Management on 28 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never There Again…
Our first 2 nights there, we had no hot water and had to take cold showers. The 2 night we had limited tv station access. And the people in the room next to us were loud everynight and smoking weed. Definitely the worse stay I’ve ever had at a hotel.
Stayed 3 nights in Dec 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Micah

Travelled with family, Travelled with family and small children
Disliked: Staff & service
It was okay
Stayed 1 night in Dec 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

John Donald

Stayed 1 night in Dec 2023
Response from Management on 3 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Jimmy

Stayed 2 nights in Dec 2023
Response from Management on 2 Jan 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Mary T

Stayed 1 night in Dec 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Gracie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Response from Sophia CSR on 14 Feb 2024
Hi Gracie,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.

6/10 Okay

Debbie

Liked: Room comfort
Disliked: Staff & service
The woman helping for breakfast was rude. You need a microwave out in the breakfast area.
Stayed 2 nights in Dec 2023
Response from Management on 5 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Christi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This seems to be an older hotel but the upkeep is good. Rooms were clean.
Stayed 1 night in Dec 2023
Response from Management on 5 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Skanda, Austin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shout out to the staff that handled breakfast. A solid hearty breakfast to get you back on the road. Bed was comfy. Place was quiet. Overall a great rest stop on the way to Colorado.
Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Sharla

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Management on 30 Nov 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Linda

Stayed 1 night in Nov 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Michael L

Stayed 1 night in Nov 2023
Response from Management on 27 Dec 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Management on 21 Nov 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Angelina

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean comfortable just a bit worn but would stay here again.
Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Berlinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good thank you
Stayed 1 night in Nov 2023
Response from Management on 18 Nov 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Michael

Stayed 2 nights in Nov 2023
Response from Management on 14 Nov 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Kelli

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Close to where I needed to be.
Stayed 1 night in Nov 2023
Response from Management on 13 Nov 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on 30 Oct 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Enrique R

Liked: Cleanliness, staff & service, property conditions & facilities
The recepcionist was a nice and polite person take interest on our trip and offer him self to help us on any things we need
Stayed 1 night in Oct 2023
Response from Management on 21 Oct 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Alicia

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Overall stay was great, the floor in the room did not look like it had been vacuumed.
Stayed 2 nights in Oct 2023
Response from Management on 18 Oct 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Shannon

Stayed 1 night in Oct 2023
Response from Management on 5 Nov 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on 17 Oct 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.