Desk, free WiFi, alarm clocks

Reviews of Stadium Motel

2 out of 5
Stadium Motel
4105 19th Street, Lubbock, TX

Reviews

5.8
Rating 10 - Excellent. 42 out of 327 reviews" "
Rating 8 - Good. 74 out of 327 reviews" "
Rating 6 - Okay. 93 out of 327 reviews" "
Rating 4 - Poor. 47 out of 327 reviews" "
Rating 2 - Terrible. 71 out of 327 reviews" "

6.2/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Marquia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room an big comfy beds. Friendly staff. Last minute availability
Stayed 1 night in Jan 2020
Response from Breezlyn on 4 Feb 2020
Thank you for taking the time to tell us about your experience at our property. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

6/10 Okay

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not as good as before
Service used to be really good but this stay was not good at all. Only one girl was nice that worked the front desk, the heater didn’t work and they did not provide any extra blankets, out hotel door was hard to shut and it took several times for us to get it to latch shut and lock, breakfast was very disappointing
Stayed 2 nights in Jan 2020
Response from Breezlyn Doyle on 30 Jan 2020
Christina, Thank you for taking the time to tell us about your experience at Americas Best Value Inn MEDICAL CENTER LUBBOCK. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Breezlyn on 30 Jan 2020
Tim, Thank you for taking the time to tell us about your experience at America's Best Value Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Kasey

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Place was quiet n peacegul but froont desk lady took job too personally. Was rude most of the times n never got a housekeeper to offer to clean our room
Stayed 1 night in Dec 2019
Response from Breezlyn on 30 Jan 2020
Kasey, Thank you for taking the time to tell us about your experience at America's Best Value Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2019
Response from Breezlyn on 30 Jan 2020
Mark, Thank you for taking the time to tell us about your experience at America's Best Value Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable n quiet
Stayed 1 night in Dec 2019
Response from Breezlyn on 30 Jan 2020
Rita, Thank you for taking the time to tell us about your experience at America's Best Value Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Brandon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Don't bother staying here..😷
Stayed 1 night in Dec 2019
Response from Guest Relations on 21 Dec 2019
Dear Brandon, Our team appreciates all guest feedback, as we consider it the best way to understand how to improve. Your comfort is our priority, and if you can think of any way we could have made your stay better, we would love to hear from you. Given the opportunity, we'd appreciate another chance to provide you with the relaxing stay you expected.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking at the outside of the facility shows age and needs to be updated and modernized
Stayed 2 nights in Dec 2019
Response from Breezlyn on 30 Jan 2020
Thank you for taking the time to tell us about your experience at America's Best Value Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Good

Jackie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Breezlyn on 30 Jan 2020
Jackie, Thank you for taking the time to tell us about your experience at America's Best Value Inn. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The sheets smelt like other people's sweat. And there was little hairs all over them. I tried wrapping my shirt around the pillow and still the smell of the dirty sheets was so strong. Disgusting. I also woke up with 3 BED BUG bites on my arm. That place needs to be inspected and shut down. I get that it's cheap, but I at least expect clean sheets.
Stayed 1 night in Dec 2019
Response from Guest Relations on 13 Dec 2019
Thank you for your thoughts on your recent visit. Our property undergoes routine maintenance for pests, and as such, it is alarming to hear that you encountered unwanted guests. Your feedback has been passed along to our housekeeping team and pest service so that the issue can be investigated. We hope for another chance to impress you the next time you're in town.

6/10 Okay

Verified traveller

It was alright clean but the bedding dealt like it grains of salt.
Stayed 1 night in Nov 2019

2/10 Terrible

Mariah

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked the front desk staff from Jamaica he was nice to talk to made us fill welcomed
Stayed 1 night in Nov 2019
Response from Guest Relations on 21 Nov 2019
Dear Mariah, It was a pleasure hosting you, and we're so happy you received the warm and friendly welcome that you deserved. However, based on your rating, it sounds like your happiness ended here. To better serve you and our future guests down the line, we would like to learn more about our shortfalls so we can improve upon them. All the best ahead, and we look forward to changing your perceptions on another occasion.

8/10 Good

Tim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Dorothy

Disliked: Property conditions & facilities
Had trouble with my confirmation number so it took around 45 minutes to check in. The room had stains on all the furniture it stunk really stuffy, i went to get the breakfast it claims it has available but there was nothing ay all..
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The staff was rude while I was not even standing near the door to my room.
Stayed 1 night in Oct 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
This property looks NOTHING like the photos! Had there been other rooms available in any other hotel, we would have never stayed! A/c was leaking all over the carpet which caused the room to smell horrible!
Stayed 2 nights in Oct 2019
Response from Guest Relations on 16 Oct 2019
Guest satisfaction is always our primary concern, so it's saddening to hear we fell short of it during your recent visit. We are sorry for the issue you had with the A/C in your room that caused the unwanted odor and detracted your stay. Had we known about this unsatisfactory experience, our team would have been more than happy to assist in finding a solution. Rest assured that we'll pass this concern to the appropriate team so this can be swiftly remedied. Your valuable feedback is much appreciated so we can improve as needed. We hope you grant us another opportunity to make it up to you in the future.

2/10 Terrible

Chrissy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty room. Gross like hair clippings in the sink area and tub. Air conditioner buttons were filthy. Carpet was gross. Kitchen sink dribbled. idnr think to photo it.
Stayed 2 nights in Oct 2019
Response from Guest Relations on 12 Oct 2019
Dear Chrissy, Comfort, cleanliness, and convenience are what we always strive to achieve in our hotel, but it sounds like we dropped the ball during your recent stay. Please accept our apologies for the inconvenience this caused. Had we known that you were not satisfied with your room, our team would have been happy to assist in trying to find a satisfying solution. We will look into the issues you highlighted and will coordinate with housekeeping to ensure our goals are fully realized. Improving does not end here, and we hope you grant us another chance to change your perceptions in the future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property was in the right location. It was not cared for, peeling paint, poor outdoor lighting, front office was uninviting.
Stayed 2 nights in Oct 2019
Response from Guest Relations on 12 Oct 2019
While we are delighted that our convenient location added to your visit, it's unfortunate that the other aspects of our accommodations didn't meet your standards. Please accept our apologies for the inconvenience this caused. We assure you that each of the issues you highlighted has been passed to the appropriate team and will be promptly addressed for the benefit of our future guests. Thank you for bringing this to our attention so we may improve on them as needed.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Our television wasn't working, so they agreed to let us move to the room next door. That was the only issue, and they made it right. The outside is nothing fancy, but the inside is clean and has the basics. We had to ask for an iron and hair dryer, and they provided both. Great location and friendly staff!
Stayed 2 nights in Oct 2019

2/10 Terrible

Steve

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested.. roaches on bed in shower, dead roaches on floor... asked them to clean came back and still had dead roaches on floor.. i took the dead roaches in napkin to clerk so he could see and he said the peron before had reported same thing. this place should be reported to health inspection we left and rented somewhere else
Stayed 2 nights in Oct 2019
Response from Guest Relations on 12 Oct 2019
Dear Steve, The condition you entered your room does not reflect the comfy accommodations we're known to deliver, and we apologize for that. Our pest service has been notified to ensure there will be no issues going forward. We hope for another chance to serve you again and improve your perceptions.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was very nice. Property was very run down. Our door would not lock, and tv wouldn't work. Beds were clean, carpet was very dirty.
Stayed 2 nights in Oct 2019
Response from General Manager on 10 Oct 2019
Although our team was excellent for you, we are sorry other aspects of your visit caused you not to have a great stay. We will pass your comments along to maintenance and we hope to deliver the welcoming, comfortable and clean experience you hoped for.

4/10 Poor

Disappointed, Dallas

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This place was basically a dump and definitely not worth the price. On top of that, my wife had a ring taken from the bathroom. Thumbs way down.
Stayed 2 nights in Oct 2019
Response from Guest Relations on 10 Oct 2019
Our team thanks you for taking the time to write us a review. Please accept our apologies that we fell short of your expectations and that our team could not help you locate the lost ring. Our staff is trained not to tamper with guests' belongings, and we will review your comments carefully with them as we investigate further. Please consider staying with us again so we can showcase the comfort we're known to provide.

2/10 Terrible

BJ, Dallas

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This property needs major renovations and extermination for roaches.
Stayed 1 night in Oct 2019
Response from Guest Relations on 10 Oct 2019
Dear Bj, Your comments are alarming as unwanted pests are not typical here. Nonetheless, we will pass your comments along and our team will take care of any presence. We are sorry for your experience and hope to have another chance in the future to deliver the stay you expected.

2/10 Terrible

Verified traveller

Stayed 2 nights in Oct 2019

6/10 Okay

Larry

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room wasn’t totally filthy. The mirror in front of the desk wasn’t cleaned but the bathroom mirror was. The sheets and towels smelled clean. The floor had a grimy feeling when walking barefoot. The AC had an odd smell.
Stayed 1 night in Sep 2019
Response from Guest Relations on 20 Sept 2019
Thank you for sharing your feedback with us. We always want our accommodations to be refreshing upon guest arrival and we are sorry to see that some aspects of your room were not excellent. Our housekeeping efforts will improve and we hope that you still were met with a great night's sleep. Take care and we wish to have you back on your next visit.

2/10 Terrible

Tom

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I used to think this was a cute little place, but even though the place was completely empty they wouldn’t give us our regular room and the room they did give us was extremely dirty. The property also didn’t really feel safe, we will not be staying here again.
Stayed 2 nights in Aug 2019
Response from Guest Relations on 31 Aug 2019
Dear Tom, Our team is thrilled to welcome back familiar faces, though we are disheartened that your experience did not live up to the excellence you've come to expect from us. We've notified our housekeeping staff of your concerns, and they will work to remedy the issues you discussed swiftly. We know we can do better to provide you with a comfortable, relaxing experience, and we are eager to earn a second chance from you to do so.

8/10 Good

CHAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
overall good value for the money
Doesn't look like much from the outside but the room looks great inside. Great accommodations. I would say the TV needed to be upgraded but that's it
Stayed 1 night in Aug 2019
Response from tahj on 8 Sept 2019
Thanks for your review sir. we will let it be even better for you next time have wonderful day.

4/10 Poor

Mary

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room really old dirty carpet. Air conditioner in room couldn't read or ajust
Stayed 1 night in Aug 2019
Response from Guest Relations on 27 Aug 2019
Dear Mary, Many travelers appreciate our clean, cozy rooms and competitive rates, so we're disheartened to hear that we fell short of meeting your needs during your visit. We wish we would have been made aware of any concerns as our friendly staff is always happy to address any issues that arise to ensure a comfortable stay. Our team will look into your comments further, and we'd appreciate the chance to offer you accommodations that are more in line with your expectations.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a work trip. The property is very run down. The remote control was filthy as was the microwave buttons. You have to ask for a blow dryer and you have to go get it yourself. The key card deactivated twice two of the four nights I stayed and I had to walk to the office which was two buildings away. But the most annoying aspect was the WiFi. It constantly kicked me off and I’d have to resubmit.
Stayed 4 nights in Aug 2019
Response from Guest Relations on 26 Aug 2019
We are sorry to hear that we failed to meet your expectations during your recent trip. We will coordinate with our team to ensure that something similar will not occur in the future, primarily regarding guest-related services and Wi-Fi access. Thank you for bringing this to our attention, and we'll make sure to use this as we further improve our facilities and services moving forward.

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasn't clean which was the main issue. I saw a cockaroach in my first room and fortunately, the staff allowed me to switch rooms. Cleaning service comes and cleans the rooms, but the rooms are not very clean.
Stayed 2 nights in Aug 2019
Response from Guest Relations on 26 Aug 2019
Thank you for notifying us about your experience. While we are delighted our team allowed you to switch rooms, we are distressed by your comment about unwanted pests. Reports of this nature are taken very seriously, and we have alerted our pest control team to make an additional trip to the property. During your next trip to the area, we'd be honored to have another chance to show you the stay you expected.

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Tahj on 25 Sept 2019
Thank you so much we love to have you back anytime.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from Tahj on 25 Sept 2019
Thank you so much we love to have you back anytime

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Our bed was broken and very uncomfortable. Breakfast was a joke. No coffee pot in the room. Run down property in very bad condition.
Stayed 1 night in Aug 2019
Response from Guest Relations on 23 Aug 2019
Our team continuously strives to ensure that every guest has a satisfactory experience throughout their stay, so please accept our sincere apologies for the aspects of our amenities that did not match your preference. Rest assured, our team is working hard to amend this to guarantee a refreshing experience for all. We wish you safe travels along your way, and please give us a second chance to offer the excellent stay you deserve.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Met a need
Was ok for the price,clean and close to hospital.Only problem was half plugged shower head.It's an older motel,but looked like it it is being up dated.Just need a place to sleep a few hour and shower.If I was traveling for enjoyment I would pick another place.
Stayed 3 nights in Aug 2019
Response from tahj on 8 Sept 2019
okay we're sorry about any inconvience and we will make it better for you next time have a wonderful day.

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Room was definitely NOT non-smoking! I’m allergic to smoke and woke the next morning with my eyes nearly swollen shut!
Stayed 2 nights in Aug 2019
Response from Tahj on 25 Sept 2019
We are very sorry about that and we will improve on any issue you guys reported about and we will love to have you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Aug 2019
Response from Tahj on 25 Sept 2019
thank you so much for your review. glad you enjoy your stay we are looking forward to having you again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
(1) Restroom was dirty: hair in the toilet, hair behind the toilet seat and hair on the shower wall. (2) Broken (meth) pipe in the parking lot for days.
Stayed 3 nights in Jul 2019
Response from Guest Relations on 10 Aug 2019
We always strive to provide excellent and comfortable accommodations to every guest, so it saddens us to know we fail to deliver this in your recent visit. Please accept our apologies for the inconvenience caused. Had we known about your dissatisfaction with your room and other safety concerns, the team would have been more than willing to assist in finding a solution. We would appreciate another opportunity to provide you with the accommodations you deserve.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019
Response from Tahj on 25 Sept 2019
thank you so much , glad ypu enjoy your stay we are looking forward to having you again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not Recommended
When I arrived, after having reserved and paid for a room online, on hotels.com, the front desk clerk told me to, "call Expedia and ask for your money back because we're full." I asked if all guests had checked in, he said no. So I said, "ok, I'm here, I already paid, let m have a room, and when the last guest shows up, tell them you're booked up." He said, "I'm sorry, I can't do that, I already called all the guests to confirm, and they said they'd be here in like 30 minutes." After about 15 minutes of this conversation, verbatim, he said, "Well, I have a room that's not been cleaned yet, I can give you that one." The room was indeed not clean. I cannot, in good conscience, recommend a stay at this place.
Stayed 1 night in Jul 2019

4/10 Poor

Y

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The place was incredibly run down... I had never been to a motel/hotel so run down, even the inexpensive ones.
Stayed 1 night in Jul 2019
Response from Guest Relations on 30 Jul 2019
We're terribly saddened to learn we fell short in delivering the refreshing stay you deserved during your recent visit. Your comments have been shared with our maintenance team and we would be delighted to hear of any specific concerns you experienced during your stay. Thank you for joining us, and we look forward to changing your perceptions with the fantastic experience we're known to provide.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for a night's rest.
We just needed a no-frills place to get some rest, and we made the right choice here. The room was clean and comfortable. The breakfast was simple, but adequate. No problems.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019