Room & stay was a complete disappointment. I checked in around 10:30pm, had it not been so late, we would have stayed elsewhere. After traveling 3 1/2 hours, my fiancé & I were ready to just get some rest. The room was unclean, from the dirty counter tops to the desk & floor was disgusting. No vending or ice machines. No coffee maker or coffee condiments in the room, the phone didn’t work, the bed should have just been listed as a queen rollaway, because that’s all it was. It was very uncomfortable, with only 2 pillows. When I went to the front desk around 10:45pm to try & get a coffee maker & 3 extra pillows, there wasn’t anybody at the front desk, the shade was closed. My fiancé seen the desk agent in the hallway & told her I was looking for her. She came up the front desk & told me then that nobody stayed up at the front desk at that time. I asked for a coffee maker & she said they had ordered some, but didn’t know where maintenance had put them. I suggested maybe she could get one out of another vacant room, but I guess they were booked? I asked when maintenance would be in & she said at 10am, told her we were checking out around 8am, so that wouldn’t work. She only had 2 extra pillows available. After going back to the room, my fiancé said the door lock face had fallen off when the door shut & the batteries were left exposed. I went to check out around 8:15 the next morning & the shade was still closed & nobody was around to let them know of all the issues we had.