Ratings based on 95 Verified Reviews

4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Love the Decor and Thoughtfulness to Traveler Need

Posted 21-Jul-2017
Home made sightseeing booklet, electrical socket in safety box (wow), stylish sling bag to stroll around town, insect repellent, free bicycle rental (we went for the double bike),airport transfer in retro Mercedes (but we could not locate our driver on arrival despite prompt immigration and customs clearance)
5 out of 5
by Gabriela

Charming and peaceful visit

Posted 20-Jun-2017 on Hotels
Discovering Luang Prabang was an experience that I'm looking forward to share with my family. Is a charming , relaxing and friend place to visit. Staying at the Burasari Heritage was the perfect choice, where every detail made the visit pleasant
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, Texas

Time seemed to slow down while in Laos!

Posted 05-Jun-2017
Pros: The entire staff were incredibly respectful, and very accommodating to both my partner and I. Hotel provides bikes to ride around their small city.
Cons: We couldn't fault this hotel in any area.
Location: Centrally located. Closely located near the temples, and the night time market. Nearby waterfalls and a baby bear sanctuary just a car ride away.
We had the pleasure of staying 4 nights at Burasari. Originally only booked for 2 nights, and then 2 nights at Sofitel Luang Prabang down the street, but we made the mistake of visiting Burasari first and ultimately didn't want to check out and leave. Our check in was both smooth, a breeze and very detailed. We were picked up in the hotels vintage Mercedes which was a nice touch. We had been traveling Southeastern Asia for a month, and after visiting 14 cities within 5 different countries we were both a bit exhausted and out of currency. All we had left were American Express traveler cheques, and no bank in Laos would touch them. After calling our credit card American Express for help, we were wired currency by western union at approximately 4:50pm. We had informed the front desk of our predicament and had asked for the best way to get to the bank before 5:00pm, and the front desk had insisted and even arranged that we take their vintage car so that we could make it in time. It was their initiative, their kindness that started our stay with Burasari wonderful. The next day we had missed breakfast by 30 minutes and we kindly asked that they make an exception as we didn't want lunch, but rather eggs, bacon, and good ol' coffee. A quick phone call to the Chef, and he immediately agreed to prepare us breakfast. They helped arrange a visit/transportation to the nearby waterfalls which turned out to be a beautiful afternoon. We thoroughly enjoyed our stay.
5 out of 5
Recommended
for Everyone
by A verified traveller from Texas

The hotel is excellent.

Posted 03-Jun-2017
My husband and I enjoyed our stay in the hotel. Food was excellent. The staff was very polite . The location pf the hotel was very closed to the night market. The spa was very well manage and the massage were very relaxing.
5 out of 5
by Hilary

Stay Here!

Posted 20-May-2017 on Hotels
Amazing! Old style service and comfort. Step back to when travel was luxurious and experience that special feeling. All staff are charming but a special mention for Lan who made our stay extra special
5 out of 5
Recommended
for Everyone
by A verified traveller from Martinsville, NSW

Beautiful colonial style hotel

Posted 24-Apr-2017 on Wotif
Comfortable and luxurious rooms in a great location opposite the Khan River. The room price includes breakfast and dinner but you can switch dinner for a massage at the spa if you want to eat somewhere else. It was a great deal and we really enjoyed it.
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

great little hotel in lovely location

Posted 09-Feb-2017
Pros: We liked the design and textiles, the friendliness of staff - would have liked an answer to where to source textiles
Cons: lighting in bedrooms poor really need to cover foodstuffs on breakfast buffet
Location: great and overlooking Mekong river
Really enjoyed our short time here however there were a few things to mention - room really charming on ground floor - poor lighting in the bedroom - virtually impossible to see yourself if applying makeup etc - shower a little bit fiddly - closing the toilet door was a bit fiddly - rock hard bed. Breakfast was nice but the food should be covered on the buffet table - orange juice had flies in it and the yoghurt etc was warm. Staff extremely nice and friendly, Return free transfer to the airport most appreciated. We ate dinner in on the first evening - was ok but not great and so would have preferred to have a local restaurant recommended. All in all a great little hotel and lovely evening sunset boat ride also free so very much appreciated.
5 out of 5
by Alexander

Luxury hotel in the heart of the temples area

Posted 06-Feb-2017 on Hotels
We had a lovely stay at this hotel. The staff were attentive and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Overlooking river

Posted 11-Sep-2016
I was upgrade to deluxe gardenview but i would say it is garden view plus the river! It is not too far to walk to night market (about 15 mins)
5 out of 5
Recommended
for Everyone
by A verified traveller from Perth, WA

Classic Hotel with dreamy river views

Posted 08-Jul-2016
Pros: Service was impeccable, the staff really went out of their way to make this a great stay.
Location: Its is located in central Luang Prabang and within walking distances of many historical temples and the street markets.
Beautiful hotel with tasteful historical decor. I was most pleasantly surprised when I was picked up from the airport with a classic era Mercedes. This experience continued when I arrived at the hotel. The concierge greeted me with a cocktail and a complementary shoulder massage from their inhouse masseurs, while he checked me in and explain the facilities. Our room has a colonial era styling with wood and porcelain being prominent, and modern amenities present but discretely tucked away to match the theme. Over the next few days the staff was very helpful in arranging for transport and giving us lots of hints and tips on the various attractions. On our final day, we returned late in the day to pick up our luggage for the trip to the airport. We were all hot and sweaty after a hike up Mount Pousi. Even though we had already checked out in the morning, the staff found a room which is still open so we could shower and freshen up there before heading to the airport. This is truely excellent service.