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"This time around it wasn’t as good as my previous stay at this place, sorry to say but the first room i was given room 410 didn’t have any WiFi, the curtains were broke and wouldn’t close also with the room not having double glazing windows and being level to the busy main road the car noises are so loud and not possible to have a good nights sleep! After i complained about this i was given a room in the main building room 134 on the far side however the WiFi didn’t work properly here either so i wasn’t able to do any work on my laptop also the room wasn’t cleaned properly as the tea cups had lipstick and tea stains from previous customers. The bathroom wasn’t cleaned either the shower drips all night and doesn’t shut off properly and saying it was 3 degrees in the night the heater was turned off even though to the morning! Was a very good nights sleep! The only positive is the spa area is lovely and there lots of parking. "

"Its a budget hotel, expect everything is reduced to the max when booking. Staff were slow and not very welcoming, the beds were so uncomfortable and the pillows were flat. No kettle or tea making facilities and a small TV thats the size of an Ipad. You get what you pay for. But if its a good night sleep, you wont get it. There is a fridge in foyer of drinks and snacks and pizza on call 24 hours a day but they dont do hot breakfast only cold continental style. Again you get a budget style hotel so expect that."

"Really clean room, small and basic but got what we paid for, reasonable price and walking distance to town centre, all good!"

"In the main the stay was good but we were very disappointed with the room we were offered. This room faced directly onto the pool which was being used from 7.00 am each morning hence we were woken earlier than planned. The noise of the pumps were also an unwelcome distraction while trying to sleep - disappointing when we thought the rest of the hotel was good."

"A bit outside the city centre, but not necessarily a bad spot. Room was great. Wish it had AC. I like my room cold. Most of the staff was nice/helpful. first interaction with the lady at front desk was as pleasant as i would have liked, but maybe she was having a bad morning. I was early and it was basically, “you can’t check in until 3.” When I asked about early check in, “I can see if rooms are ready and it will cost you £25.” Just wasn’t as friendly as I would hope front desk to be. Especially first impressions. "

"Good room, staff, breakfast. Dinner menu very limited with nothing suitable for us so we had to dine elsewhere. Room for improvement here🤔"

"Fantastic value"

"Great location but hotel is badly let down by poor room. We had a shower which didn’t drain therefore flooded the bathroom also the sink didn’t drain. The wardrobe was very difficult to close, the WiFi was weak so could not get connected. The decor was scruffy and we could not get the heating to work. There was a portable radiator so suspect this was a previous issue. Very disappointed overall as you can guess. The staff were friendly and the breakfast was ok"

"Complicated and restrictive system for booking the swimming pool, only 8 persons allowed. Car parking very limited with surrounding car parks very expensive. Bathroom dangerous, there is a desperate need for hand rails, it’s an accident waiting to happen climbing out of the bath. The sofa beds in the rooms are very uncomfortable and desperately need the mattresses replaced. Location superb and very handy for the train and venues like The Crucible. Good pricing structure."