These thieves will steal your personal items!!!
I am absolutely and utterly disgusted by this hotel. My husband and I made the BIGGEST mistake staying at this location in August for our first wedding anniversary. We had a car rental and spent 2 nights at this hotel. We valeted our car - because they forced us to. I would be more than happy to park my own vehicle, but it was not an option. Upon picking it up, we noticed that two pairs of sunglasses were missing from the center console of our rental. We talked to management, security and head of valet. They shut us up that day because I was very upset and causing a scene. The security assured us they would do an investigation, review the tapes. However, the security footage only records where they take the car and the first three floors of parking. Security advised us to file a police report which we did. We wasted our entire day dealing with this. The management of the hotel did NOTHING except tell us that they would wait for the investigation. The valet manager said he couldn't do anything until the investigation went through. They assured us they would give us an answer in 24-48 hours. After countless calls and emails, I heard back from the original security officer and he simply said nothing was found in the security footage.
Since all of this, no one has followed up even though the security officer said they would. Hotel Roosevelt, thanks for ruining my anniversary, ruining my trip, ruining my entire experience. Thanks for the anxiety and stress. You should be ashamed.