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Reviews of Il Borro - Relais & Châteaux

Il Borro - Relais & Châteaux
Località Borro, 1, San Giustino Valdarno, Loro Ciuffenna, AR

Reviews

9.2

Wonderful

Rating 10 - Excellent. 43 out of 59 reviews" "
Rating 8 - Good. 7 out of 59 reviews" "
Rating 6 - Okay. 6 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 1 out of 59 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kieran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly amazing experience and even greater hospitality and views! Will definitely be back soon!
Stayed 1 night in Apr 2024

10/10 Excellent

Noémie

Stayed 3 nights in Sep 2023

2/10 Terrible

Anshuman

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
An over priced gimmick. The place barely has any staff. Breakfast experience is a nightmare. Good luck getting a place to sit and good luck getting any service. Took 45 minutes and chasing services to finally get a coffee that was cold. Nice concept - but not the service is non existent!!!
Stayed 2 nights in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Il Borro is the very best of Tuscany! An exceptional retreat with fantastic service, great food, and some of the best wine in Italy. Not to mention horseback riding — the resort has more horses than staff. The perfect way to unwind and spend some great time together as a couple or a family. We will definitely be back!
Stayed 3 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bravo I’ll Borro
Impeccably clean, fantastic service, and as unique a property as you’ll find in Tuscany. Spend a night or two embedded in the medieval village Ferragamo bought and restored, maintaining its charm and authenticity throughout.
Stayed 1 night in Mar 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Nov 2022

10/10 Excellent

Marcos

Stayed 1 night in Sep 2022

10/10 Excellent

Wilfredo, Santo Domingo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Sep 2022

6/10 Okay

George

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
They are trying, but not quite luxury
Stayed 2 nights in Sep 2022

10/10 Excellent

michael

Stayed 3 nights in Aug 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Il Borro was absolutely fantastic. True luxury in a beautiful location. 10/10 recommend. Wonderful food. Stunning pools. Excellent wine. Looking forward to coming back!
Stayed 1 night in Jul 2022

6/10 Okay

Eleanor

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Overall a disappointment! For this price, there are a lot of other hotels you could stay in that are in a better location (the drive to the hotel is particularly unattractive) and have better amentities. For a small hotel, I found the service a bit lacking and impersonal. The grounds were also very disappointing (don't be fooled by the marketing materials, they are not well kept). Weeds, brown water in the fountains, and the gardens are not maintained. The biggest disappointment however was the restaurant, the food was pricey but uninspired (my bf had roasted meat and mashed potatoes that looked like wedding food) and not very interesting. The one pro is the wine is very good but still definitely would not recommend staying here!
Stayed 2 nights in Aug 2021

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel that doesn't feel like a hotel... an immersive experience! Superb food and elegant setting.
Stayed 5 nights in Sep 2020

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The place is beautiful and the room are very pleasant, but the staff is not very professional, young and unprepared (for example, at breakfast one waitress took from our table the bottle of orange juice that we ordered so that she could pour some juice to a lady at another table, "because they did not have anymore juice"!?) , there was not enough staff at night (we had to wait 15 minutes to get the entrance gates opened one evening after dinner, because the only person working at at that time was occupied driving some other guests from the main receipt to the rooms, which are located 5 minutes walking/driving from the reception), the rooms have a heating problem (we were 6 people in 3 rooms, one of which was freezing for all the 3 nights we stayed, even if we asked to find a solution, while another was boiling hot all time, even with the heating set on OFF). Also, this little holiday was a gift from my father to his son and daughter and their respective wife and husband, but the hotel left on the last day in each room the bill of the hotel, so everyone saw it. The structure of Il Borro is beautiful, even if very unpractical: to have breakfast you have to wear your coat and walk 5 minutes to the breakfast location. Also, there is no indoor swimming pool, while we saw a photo of a indoor pool when booking, which is actually part of a private villa in Il Borro, and therefore not accessible. All the above is not in line with a Relais & Châteaux hotel and the cost of this place.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mladen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience with wonderful service.
Stayed 4 nights in May 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tuscany at its best
This an amazing property in a most beautiful Tuscan setting. The heated infinity pool is incredible. The restaurants are outstanding and the estates wines our brilliant and make sure you book a wine tasting with Florence. The staff and all very friendly and most professional. The view are incredible and our suite was more like a luxurious Tuscan villa, massive bedroom, bathroom and living room including a large dinning table. The property as great walking trails, golf course and even its own ancient chapel and castle ruin. This is a very special property in a beautiful part of Italy.
Stayed 2 nights in May 2019

10/10 Excellent

dania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Tuscany Experience!
Great service, beautiful surroundings, amazing food. Thank you Il Borro staff for an amazing Tuscany experience.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Maria

5 day getaway
Amazing 5 days spent at Il Borro. We were able to experience and enjoy all that the property has to offer - restaurants, cooking class, wine tasting, pools and room.
Stayed 5 nights in Aug 2018

10/10 Excellent

Jonathan

Enchanting Vacation Spot
The location is a bit off the beaten path, which is nice for us but may be challenging for some. Definitely cannot understate how nice this place is though. In all respects a very enchanting experience. I would recommend a longer stay. There is a lot to do, and with the distance you have to travel to get there, you should set aside at least a day to just relax. The staff will make that easy for you, they handle everything very promptly.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not hesitate to book. Incredible experience. Every part of it!!!
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities good but not all available. N.B. Pools are not heated. Restaurants were fully booked during our stay (considering this is a resort, we had to leave to get food which was not what we were expecting). Sadly, the 'resort' is open to public as the suites are in converted medieval village buildings and is itself a tourist attraction so was not the serene/peaceful resort we expected. Beautiful location, sadly poorly executed. Service excellent.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Il Borro!
My Wife and I had a great stay for our anniversary. The rooms, restaurants, and service were all top notch. It's a unique property with great character. We loved the cellar tour and tasting as well as the horseback riding. The spa was great and I loved getting out of their golf range and 3 hole course as well. I would highly recommend
Stayed 2 nights in Sep 2017

8/10 Good

jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Village concept nearly perfect
The gourmet restaurant food and service let us down. But the bistro, rooms and overall experience was incredible particularly the horse ride in the vineyards.
Stayed 2 nights in Aug 2017

10/10 Excellent

Vik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Awesome place - you won't want to leave.... We stayed in one to the villas - benefits of private villa in Tuscany with the services of a 5 star hotel. Nice wine cellar, great food, wonderful area, very warm people...just great. Only issue was that we didn't want to explore the area as so much to enjoy at the hotel!
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, completed to a very high standard.
Stayed 3 nights in Jul 2017

10/10 Excellent

Rahil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

6/10 Okay

Elaine

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
A hotel that does not care for individuals
Not so good - check in staff abrupt and unhelpful. Were if not for the superb staff (with one exception) at the restaurants and the overall quality of the restaurants, we would have left. Service POOR compared to Il Botaccio (another relais & Chateau where the care warmth and quality were second to none). The balance between 'mass tourism' -buses, groups, roll them in and out; and personal service to individual guests such as ourselves is wrong. Your advertising (web page) is AGGRESSIVELY misleading, intimating a beautiful building as the main residential location rather that a difficult to get to medieval village with no real 'life' to it. Parking not good at all -difficult and indeed a little dangerous. A pity given its outstanding potential

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Experience, unbeatable staff.
Everything perfect but the pillows, great food great facilities exceptional staff

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible resort in hills of Tuscany
It was an incredible experience. Easy drive to both Florence and Siena, with amazing amenities and an amiable staff. It has my highest recommendation.

10/10 Excellent

See Wan Bessie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Christopher, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon in a Medieval Tuscan Village
Il Borro is an amazing Relais & Chateaux property located in what used to be a medieval Tuscan village. There entire village has been converted into a resort with delicious food and excellent staff.It was a perfect place to get away and relax for my honeymoon.

10/10 Excellent

David, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque village in a quiet corner of Tuscany
Il Borro truly hit all marks for a unique and luxurious stay in Tuscany. The location is a bit removed from the traditional or well-traveled parts of Tuscany, but is perfect if you are seeking quiet, rural and unblemished landscapes. One tip: arrive early (before dark) as the estate is sprawling and GPS sends you in a different direction than reception. We were pleasantly surprised that our 2-room suite in the Il Borro village (different than the Villa) was in fact a 2-bedroom house with a complete kitchen, living room, 1.5 baths and a sleeping garret. For two people this was over the top, but enjoyable to explore and take in the views of the valley below. The suite (or house, as it was larger than my 1100 SF city apartment!) was well appointed with linens and toiletries curated by the Ferragamo family - all very thoughtful and comfortable. The village of Il Borro was quaint with small shops to explore and places to sit and take in the scenery. Osteria Del Borro was hit or miss - food night one had some lackluster courses - but overall was good, but not the best Tuscan meal that you might expect. In terms of stay, you are approx. 45 minutes to any other village to eat, so the restaurant and wine bar are the best options to avoid long drives at night. One option to highlight is the Cooking Class with a chef from the Osteria. We enjoyed learning to prepare a 4-course meal, new culinary techniques, and converse with the chef over a glass of Polissena.

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medieval bliss
Beautiful medieval village as your resort. Wood beamed ceilings, accommodation are cottage style homes with plenty of charm, space and modern comfort! Service was sublime and all common areas tastefully redone in a restoration hardware look. Valentina our concierge went above and beyond the call of duty to make our stay perfect!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Beatriz

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel muito bom, que infelizmente pecou no atendimento - funcionários da recepção não se mostraram muito prestativos. Fora isso tudo perfeito.
Stayed 3 nights in Oct 2023

10/10 Excellent

Silvio, ARAURE

Stayed 2 nights in Aug 2023

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Giuseppe A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bella struttura ma un po dispersiva
l'arrivo al Borro e' senza dubbio molto suggestivo con un magnifico viale fiancheggiato da cipressi e dai paddock con i cavalli.Poi pero' per raggiungere le stanze bisogna lasciare l'auto e salire su una navetta che ti accompagna sino all'hotel diffuso sito in un piccolo villaggio mediovale ristrutturato con grande gusto,anche se a noi italiani probabilmente le piccole botteghe artigianali risultano un po' fasulle.La stanza e' curata nei minimi dettagli,con macchina per l'espresso e un bellissimo bagno. La piscina e il bistrot dove pranzare al contrario hanno uno stile modernissimo ed inoltre sono piuttosto lontani dalle stanze. L'insieme quindi risulta poco armonico e non immediatamente fruibile,anche se l'immersione nella natura assicura comunque un soggiorno piacevole
Stayed 2 nights in Aug 2021

8/10 Good

Valentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soggiorno estremamente piacevole in questa meravigliosa struttura. Altamente consigliato per chi vuole rilassarsi in un posto esclusivo.
Stayed 3 nights in Aug 2021

4/10 Poor

Andreas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful real estate, but mediocre service & food
The premises are beautiful from the outside, clearly 5-star quality and unique. The rooms were also nice (we booked a suite, good but not extraordinary). Also, the room prices are fair for what you get. BUT: - the service is disappointingly very mediocre. A majority of the staff feels like they are hired from Manpower (except from the executive staff, who had a more professional feel). The staff didn’t feel that enthusiastic about the work. - The food: The breakfast was not good - the bread stale and the cakes dry. It seemed like everything had been prepared a day before. The bistro/pizza restaurant: ah, where to begin - I’ve never tasted pizza that boring in Italy before. The food at the osteria was also a bit soul-less. And again: all bread was toasted. You get the impression that the toasting was to hide that the bread was old. - the gym: extremely poorely equipped. Also, the area does not have classical Tuscany nature/surroundings. For that’ll you need to head further south to Val d’Orcia.
Stayed 2 nights in Jul 2021

6/10 Okay

Oliver

Liked: Cleanliness, property conditions & facilities, room comfort
Wir waren 2 Nächte im Il Borro. Der Service war mittelmässig. Die angestellten der Réception waren entweder überfordert oder unfreundlich/überheblich. Der Concierge Service war top.Das Hoteldorf ist sehr sympathisch. Da die Anlage im wald liegt, gibt es allerlei Insekten, extrem viele Mücken. Das essen in der Osteria ist viel zu teuer un nicht überaus gut. Das Bistrot hingegen war angenehm mit einer köstlichen Pizza. Alles in Allem hatten wir uns mehr erhoft für den Ruf den das Il Borro hat.
Stayed 1 night in Jul 2021

10/10 Excellent

Chiwith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodatie was perfect - een parel v design & renovatie met respect voor authenticiteit maar toch alle hedendaagse confort.
Stayed 2 nights in Sep 2019

10/10 Excellent

Renata Vales B.

Lugar lindo !
Lugar incrível uma linda vila, quarto amplos, muito bem decorado e super confortável. O café da manhã é bom acho que poderia ter mais variedades. As bicicletas disponíveis tem custo extra achei que seriam complementos para os hóspedes, pois nesta região é muito bom pedalar !
Stayed 2 nights in Aug 2018

6/10 Okay

Nadia

Liked: Cleanliness, room comfort
Disliked: Staff & service
Déception
La propriété est très belle mais le service laisse sérieusement à désirer frisant même l impertinence. C est tellement dommage.
Stayed 3 nights in Aug 2018

10/10 Excellent

Gisele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vale muito a estádia nesse hotel !
Vale muito a pena o custo beneficio desde hotel , categoria de luxo ! Realmente uma estadia maravilhosa de uma beleza incrível, parece que estamos no passado em uma vila medieval.
Stayed 2 nights in May 2018

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017