Breakfast and dinner served

Reviews of Hilton Garden Inn Riverhead

3 out of 5
Hilton Garden Inn Riverhead
2038 Old Country Rd, Riverhead, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 562 out of 1003 reviews" "
Rating 8 - Good. 259 out of 1003 reviews" "
Rating 6 - Okay. 87 out of 1003 reviews" "
Rating 4 - Poor. 48 out of 1003 reviews" "
Rating 2 - Terrible. 47 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nubia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

yamileth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended!
Stayed 1 night in May 2024
Response from General Manager on 8 May 2024
Dear Yamileth,Thank you for sharing your five-star review. There’s nothing better than knowing you enjoyed Hilton Garden Inn Riverhead so much you would recommend it to others. We look forward to you staying with us again when you return to our area.

6/10 Okay

James, Wilmington

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Terrible bathroom and shower.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear James, We appreciate you sharing your feedback with us. We truly apologize for any concerns you had with the bathroom and shower. What you've described does not reflect the high level of quality we aim to provide for our guests. Rest assured, we will relay your comments to our team to ensure we are meeting our high standards going forward. We hope the rest of your stay met your expectations, and we hope to have another opportunity to change your perceptions down the line.

10/10 Excellent

Nileshkumar

Liked: Cleanliness, staff & service
Nice place and well maintained.
Stayed 1 night in Feb 2024
Response from General Manager on 6 May 2024
It sounds like you had a delightful stay! It was a pleasure to host you at Hilton Garden Inn Riverhead. Thank you for the kind words, and come back soon for another exceptional experience.

4/10 Poor

marie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pros- good location, hot tub, front desk staff was friendly Cons- the bathroom was dirty. I had to clean dried on makeup off the sink before use. There was garbage under the bed. The toilet and shower floor didn’t look clean. The pool was murky. The walls and ceiling were so thin I could hear every step above us and every conversation in the hallway.
Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Marie,Thank you for staying with us and for your review. We are pleased you liked our convenient location, relaxing hot tub, and friendly service; however, we apologize for any concerns you encountered with our accommodations. Rest assured, we will relay your comments to our team to ensure that we are meeting our high standards of cleanliness and hospitality going forward. We are glad you chose to stay with us, and we hope you will consider giving us another opportunity to change your perceptions down the line.

10/10 Excellent

Shantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Madeleine, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was spotless and nicely decorated. Common areas very nice as was the room and bathroom. Very new and very nice. Gentleman who checked me in Thursday evening was very efficient and lovely. The little bowl of sucking candies at the front desk is a nice touch. Had a delicious burger at the bar/restaurant which thankfully was open until 10pm. The server at the bar Thursday evening was very fast and provided excellent friendly service. Very nice stay!
Stayed 1 night in Apr 2024
Response from General Manager on 1 May 2024
Dear Madeleine,Thank you for your wonderful review! We're thrilled to hear that you enjoyed the cleanliness and decor of our hotel, as well as the comfort of your room. We look forward to welcoming you back for another great stay at Hilton Garden Inn Riverhead.

10/10 Excellent

Rocky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Jaime

Travelled with family
Liked: Amenities, property conditions & facilities
Room had gum ( chewed) on floor. Beer cap on floor, no bath soap in shower
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Jaime,Thank you for your feedback. We apologize for the lack of cleanliness in your room. While this is not typical, we are always on hand to help correct anything that is less than perfect. We would love to invite you back to enjoy the stay you expected and deserve.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the location of the hotel was convenient.
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead! We're pleased to hear that you appreciated the cleanliness of our rooms and found our location convenient. We look forward to welcoming you back for another pleasant stay!

8/10 Good

Diego

Liked: Cleanliness, property conditions & facilities
Location and cleanliness
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Diego,It is wonderful to know that you had an excellent experience with us. We take great pride in the high standards of cleanliness we adhere to, so we are delighted this was reflected in your stay. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Thank you for your great review, and we hope you return soon!

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spotlessly clean. Food good, staff pleasant.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Shirley,Thank you for your kind review and for giving us a perfect rating! We are delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our immaculate facilities and delicious offerings. It was truly a pleasure having you as our guest, and we hope you return soon!

10/10 Excellent

Marion

Stayed 3 nights in Apr 2024

10/10 Excellent

arnold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will return
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Arnold,Thank you for your feedback! We're thrilled you are planning on returning to Hilton Garden Inn Riverhead. Our team takes great pride in providing a welcoming and enjoyable experience, and we look forward to having you with us again soon!

10/10 Excellent

Gia

Liked: Cleanliness, staff & service, property conditions & facilities
good nice
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Gia,Thank you for leaving us a review. We at Hilton Garden Inn Riverhead are thrilled that you had a good stay with us and hope you enjoyed our comfortable accommodations. We hope to have the opportunity to welcome you back in the future.

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from General Manager on 12 Apr 2024
Dear William,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay at Hilton Garden Inn Riverhead. We hope you return again soon.

10/10 Excellent

John

Stayed 2 nights in Mar 2024

8/10 Good

Stephanie

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The staff wasn’t very friendly or welcoming. Specifically the staff in the morning in charge of breakfast
Stayed 2 nights in Mar 2024
Response from General Manager on 5 Apr 2024
Dear Stephanie,Thank you for staying with us and bringing this to our attention. Providing friendly and welcoming service is a top priority for us, and we're disappointed to hear about your experience with our morning breakfast team. Rest assured, we will address this concern to ensure all guests receive the warm hospitality they deserve. We appreciate your feedback and hope to have the opportunity to exceed your expectations during your next visit.

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Amenities, property conditions & facilities
Convenient to wedding venue. Clean and in good condition
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Michelle,We are honored you chose Hilton Garden Inn Riverhead while you were in the area for a wedding and delighted you had such a nice stay. Your kind comments about our clean accommodations are appreciated and will be shared with the team. We look forward to welcoming you back anytime you're heading back in our direction.

10/10 Excellent

Alexis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience! Clean and safe area with fantastic service.
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Alexis,It was a pleasure to welcome you as our guest, and we’re elated that you thoroughly enjoyed your stay with us. Thank you so much for your perfect rating and for mentioning our exemplary service and the high standards of cleanliness we adhere to. Should your travels bring you back to the area in the future, we hope you'll consider staying with us again!

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service
Rooms need to be renovated, they show there age
Stayed 2 nights in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Jeffrey,Thank you for sharing your concerns with us. We sincerely apologize for accommodations that appeared to require attention. Your comments will help us as we continue making improvements, and we hope for a chance to make your next visit a better one.

10/10 Excellent

Mary S

Liked: Amenities, property conditions & facilities
Lovely property and great service.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Mary,Your five-star rating is greatly appreciated, and we are delighted our aesthetic appeal and outstanding hospitality impressed you! Our team would love to welcome you back for another great stay, so please revisit us soon at Hilton Garden Inn Riverhead!

10/10 Excellent

Linda

Everything I needed and more!
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Linda,Thank you so much for the feedback. We're so happy to know that our property was perfect for your needs and that you had a great time overall. Please come back and join us again soon

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos, Harrison

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service.
Stayed 1 night in Jan 2024
Response from General Manager on 12 Mar 2024
Dear Carlos, Thank you so much for choosing Hilton Garden Inn Riverhead. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our excellent service. We hope you join us again on your next trip to Riverhead; it was truly an honor hosting you.

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

john

Stayed 1 night in Mar 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was awesome
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear William,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your delightful, five-star review. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Tonimarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet and pleasant, along with the staff friendly and welcoming
Stayed 1 night in Mar 2024
Response from General Manager on 10 Mar 2024
Dear Tonimarie,It was such a pleasure to welcome you to Hilton Garden Inn Riverhead! Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Receiving recognition for our peaceful accommodations is always appreciated as well. Thank you for your kind review and perfect rating, and we hope you return soon!

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024

10/10 Excellent

Dennis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again inspit that they didn’t clean my room
Stayed 2 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Dennis,It was a pleasure having you as our guest recently. We're thrilled you had an enjoyable overall experience! Your feedback will be shared with our team to ensure our high standards of hospitality and cleanliness are being met. Thank you for your review, and we look forward to welcoming you back in the future for an even better stay.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe
Stayed 1 night in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Melissa,Thank you for choosing Hilton Garden Inn Riverhead and for sharing your kind review. We are happy you had a comfortable stay and look forward to welcoming you back on future trips to Riverhead.

4/10 Poor

Christie

Business traveller
Disliked: Amenities, property conditions & facilities
The only good thing was the polite male bartender. There was dry blood in my bathroom. There were kids running wild in the public places in the hotel. I was eating dinner at the bar and kids were tossing a football around in the other area. The poor bartender was the only staff on duty and he tried his hardest to get everything under control! The kids were wild and the whole bar and dining room was full! He served me and apologized for the poor service. I think he did amazing! The cheese plate had old dried out cheese that I ordered and the next night the meatloaf was dry and burnt. I stayed at the Hyatt the week before as I travel for work and it was way classier than this place. I like children but not at 8:00 at night and all hyped up when I’m Trying to relax at the bar. You need more staff and cleaner rooms. I was going to use the pool and the hot tub but they all were overloaded with horse players kids.
Stayed 3 nights in Feb 2024
Response from General Manager on 27 Feb 2024
Dear Christie,We sincerely apologize that other guests impacted your stay. While we are happy our team provided you with good service, we will discuss how to address such issues in the future. It is our goal to ensure every guest has a seamless stay, and we understand your concerns. Your feedback will be kept in mind and discussed internally. Thank you for being our guest, and we hope to show you a more enjoyable experience during a future stay.

8/10 Good

Erin

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
It was comfortable and easy
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Erin,Thank you for choosing Hilton Garden Inn Riverhead. We're glad to hear your stay was effortless and comfortable. It's wonderful that our hotel met your needs, and we look forward to welcoming you back soon.

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy the stay here and the jetted tub room is great for a nice getaway in eastern LI. Plenty to do nearby as well. The staff are always very nice and helpful.
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Margaret,Thanks so much for your glowing review of Hilton Garden Inn Riverhead. We sincerely appreciate your continued loyalty. It's always a pleasure to host you, and we're already looking forward to your next visit!

10/10 Excellent

Griffin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor a little outdated but the rest of the hotel is fairly modern and so are the appliances.
Stayed 2 nights in Dec 2023
Response from General Manager on 19 Feb 2024
Dear Griffin,Thank you for sharing your experience at Hilton Garden Inn Riverhead. We are thrilled to hear that you enjoyed our modern appliances. Your feedback regarding our decor has also been noted. Our team is continuously working to improve, and we will definitely consider your comments as we strive to enhance our offerings. We can't wait to welcome you back for another stay and we aim to exceed your expectations.

10/10 Excellent

Tabitha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I hotel hop as mini vacations. This is now our favorite spot. The pool and jacuzzi are the best around. The jacuzzi outside is amazing! My family enjoyed our stay. The outlets are right across the street so it’s a nice day of walking around. The staff were all polite and nice. The room was clean and the hotel itself is very nice. I definitely recommend it!
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Tabitha,It's an honor to receive your outstanding review of Hilton Garden Inn Riverhead! We're proud that our superior amenities, gracious hospitality, and clean accommodations made us your favorite vacation spot. It's also wonderful that you enjoyed exploring the Tanger Outlets across the street. Many thanks for your warm recommendation and we look forward to your return!

10/10 Excellent

Micheli

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good accommodation, very good cleaning and very good service.
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Micheli,It makes our day knowing you had a good stay at Hilton Garden Inn Riverhead. Thank you for spotlighting our attention to cleanliness, friendly service, and comfortable accommodations. We cannot wait to welcome you back for another fantastic time.

2/10 Terrible

Carolina

Travelled with partner
Liked: Cleanliness, staff & service
Property was great Expedia booking was horrible
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Carolina,We're glad you loved our hotel! However, we regret that you experienced some issues with Expedia. Hopefully, they were able to resolve any concerns you had in the end. We look forward to welcoming you back in the near future.

6/10 Okay

Robert

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with family and small children
Liked: Cleanliness, amenities
Outdoor/Indoor spa and pool
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Dear Joseph,Thank you for choosing Hilton Garden Inn Riverhead and for taking the time to share your lovely review. We are delighted our wonderful spa and pool helped you have such a great stay. We look forward to welcoming you back for another five-star experience.

2/10 Terrible

Sade

Disliked: Cleanliness, property conditions & facilities
Room wasn’t clean.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Sade,The issues you raise are important to us. Please accept our apologies for any concerns about cleanliness. This does not represent the level of accommodations we aim to provide, and we'll pass your comments along to our housekeeping staff. Should you be in the area again, please come back to see us.

10/10 Excellent

Braun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Al

Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2024
Response from General Manager on 19 Jan 2024
Dear Edward,Thank you so much for choosing to stay with us at Hilton Garden Inn Riverhead. Providing every guest with a great experience is our top priority, so we're thrilled that was the case for you. It's wonderful to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Jacinto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024