Ratings based on 135 Verified Reviews

3.9 out of 5
84% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia-verified reviews
4 out of 5
by a verified traveller from Canada

Posted 31-May-2018
Good hotel; good breakfast; good room. In June 2018, hotel is having a renovation of rooms - we were not bothered by the construction work. Hope they upgrade the WiFi - very weak in our room. We had supper in the dining room - very good and reasonable too.
5 out of 5
Recommended
for Everyone
by a verified traveller

Love this hotel been there a few times always had

Posted 16-Apr-2018
Love this hotel will be back again great staff and beautiful food
Comment from Hotel Management
18-Apr-2018 by Adam Sweeney , Hotel Management
Good Morning, Thank you so much for your lovely review. The staff and management here will always do our best to ensure you have a fantastic stay. We have now started refurbishments in our bed rooms so we hope you are excited as us to see the end result. We look forward to seeing you again. #teamwf
3 out of 5
Recommended
for Everyone
by a verified traveller from N Ireland

Good hotel close to hospital

Posted 08-Apr-2018
Pros: Staff
Cons: The contents and surrounds need upgrades
Location: Close by a major hospital, the town and shopping.
I had a positive experience, good food, staff were helpful and pleasant.
Comment from Hotel Management
18-Apr-2018 by Adam Sweeney , Hotel Management
Good Morning Polly, Thank you so much for your lovely review. The staff and management here will always do our best to ensure you have a fantastic stay. We have now started refurbishments in our bed rooms and the car park has just been redone. We will be getting the surrounds redone also. We look forward to seeing you again and hope you enjoy the finished product once renovations have been completed. #teamwf
5 out of 5
by a verified traveller

Posted 17-Mar-2018 on Hotels
Comment from Hotel Management
18-Apr-2018 by Adam Sweeney , Hotel Management
Good Morning Paul, Thank you for your kind review. We hope to see you back again soon. Have a great day! #TeamWF
1 out of 5
by a verified traveller

Never ever stay at this place..

Posted 13-Mar-2018 on Hotels
The noise was so loud the walls were pounding, The hotel hosted a party and the DJ and music played until after 1:00am, when I contacted the front desk I was told that it would stop at 1:15. I don;t understand why they offer rooms for rest and keep people up all night. When I brought it up to Wendy at the front desk she said well we called and left a message that we were hosting a wedding tonight( what the heck)she was rude and said she would pass it along to the manager.
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 22-Feb-2018 on Hotels
4 out of 5
by a verified traveller

This traveller left a rating score only Posted 07-Feb-2018 on Hotels
4 out of 5
by a verified traveller

Posted 31-Dec-2017 on Hotels
Food in the Snug bar was lovely. The room was warm and bed comfy. Breakfast was a bit slow as only one waiter on duty. Reception staff all very friendly and helpful.
4 out of 5
by Ann

Posted 30-Dec-2017 on Hotels
Myself and friends had a lovely stay in the Waterfoot hotel we would go back again .
4 out of 5
Recommended
for Everyone
by a verified traveller from liverpool

good hotel

Posted 11-Nov-2017
Pros: good location
Location: not too far from Derry city centre.
good hotel to stay at staff all friendly,nice sized room and good food in restaurant.