Ratings based on 156 Verified Reviews

3.2 out of 5
57% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by MR J

Posted 13-Nov-2017 on Hotels
All good good food lovely room would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller from lurgan

Good hotel close to town

Posted 13-Nov-2017
Right in the middle of city can't ask for more very central hotel clean and tidy
5 out of 5
by Kai Jin Irene

Good

Posted 02-Nov-2017 on Hotels
Good
3 out of 5
by Kristine

Convenient Location

Posted 02-Nov-2017 on Hotels
Hotel is convenient for exploring Derry. However, rooms are a bit outdated and seemed over priced for the condition and amenities, but this may have been due to the Halloween festivities. Due to a noise problem we stayed in 2 different rooms and although, they were very similar in decor the 2nd room was a nicer. The problem with the first room was that the bathroom was in poor condition and there were exposed pipes with trash stuffed in them where a bidet had once been. On the bright side it was convenient and the staff was great. They were very helpful, friendly and accommodating with the noise issues. In addition, we did eat the continental breakfast our last day and it was both good and sufficient.
1 out of 5
by A verified traveller from ireland

Bates hotel

Posted 09-Oct-2017
Got there and the girl at the reception was about as friendly as my exes mother in law, found our room and pulled the curtains to look out the window and was greeted by an air conditioner unit blocking any sort of view so that was nice to look at and also listen to at night. Got out as quick as we could but when we came back that night and took the lift to our floor the smell of vomit that poured up our noses well lets just say I didn't think I could hold my breath for that long but hey I learned two thigs that night, one being that I could hold my breath for a minute and a half and two: I will never stay in a travel lodge again!!
2 out of 5
by A verified traveller

Ugh, that was rough

Posted 07-Oct-2017
Toilet didn't flush, cracked window seemed unsafe, and they are drilling into the earth to make a foundation for a new building. All this means no sleep.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 06-Oct-2017
Great location easy parking poor breakfast easy to get around the city from here. Telly had poor selection of channels. Staff very helpful and friendly.
3 out of 5
by A verified traveller from Nottingham uk

Posted 18-Sep-2017
To much noise as there is building works across the road no double glazing on windows plus window cracked
1 out of 5
by A verified traveller from Belfast

Wouldn't let my grandmother stay there

Posted 15-Sep-2017
Staff where very helpful. Smell was horrible. No parking that was reasonable. Rooms smell. Left & was charged for the night. Booked into a cleaner & nice hotel.
2 out of 5
by A verified traveller

Noisy hotel- go elsewhere

Posted 02-Aug-2017 on Hotels
Really noisy from a pup underneath hotel. Car noise outside was also really bad. Heat was unbearable too. Won't be back.