Ratings based on 101 Verified Reviews

4.0 out of 5
78% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller from Meridian, ID

Not recommended

Posted 20-Mar-2017
This place was weirdly sketchy. The entrance was confusing if you're not coming from the right direction and there's no signage on the backside. It's also not close to much either. The entryway smells of mildew and the layout is strange. The checkin was fast and the staff was nice. We took the hallway to our room on the main floor which reeked of cologne or gross cleaner. Our room was awkward..the door to the bathroom opens the incorrect way and everything was pushed toward the door. The room was clean-ish. The carpet was NASTY. There was a blood stain looking spot on the side of the bed, and it felt under foot as though it hadn't been vacuumed in some time, and the floor underneath was uneven. I work in construction so I tend to notice shoddy work - and this was a "lipstick on a pig" makeover. Wallpaper and paint to cover up water damage, cheap carpet that needs care, and general lack of maintenance. Need a cool glass of water in the middle of the night? It'll come out hot. The coolest we could get it to was lukewarm. Need to make a LOCAL phone call? They'll charge you 30 pence upon checkout, even though there was no signage anywhere indicating it would cost you. This must be a common complaint, as the staff waived it as soon as we started resisting the charge. Oh, and the housekeepers will start banging on your door at 9 and IMMEDIATELY enter without even pausing for response. Check out is at 12, so why not obtain a list of guests who have already departed, rather
5out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel cheap taxi in and out of the town

Posted 13-Mar-2017
Very nice hotel staff is very helpful , drink is lovely , room is outstanding I would go back 100% , room service is fast and food is delicious very pleased, value for money aswel πŸ‘πŸ»
5out of 5
Recommended
for Everyone
by A verified traveller from D

White Horse Hotel

Posted 11-Mar-2017
One of best hotels we have stayed in. Room was amazing, spacious and spotless. Had dinner in restaurant and top marks for chef and waiting staff, nothing was too much trouble for helpful waiter/waitress... Didn't get to use pool but will next time.. Big πŸ‘ Up..
5out of 5
Recommended
for Everyone
by A verified traveller

We had a lovely relaxing stay

Posted 08-Mar-2017
This hotel offers great food at a very reasonable price lovely clean airy rooms and very friendly staff
5out of 5
Recommended
for Business Travellers
by A verified traveller

Excellent hotel, very close to airport.

Posted 31-Jan-2017
Pros: A good hotel in all respects, setting appropriate standards for others to follow.
Cons: Can't think of anything!
Location: Excellent location near to city center, but sufficiently distant to be easy to find and quiet. Being so near to the airport was a huge bonus.
Good breakfast; dinner was standard hotel food, ok but perhaps a little disappointing. Bar entertainment was great fun. Other guests were delightful, and very sociable.
4out of 5
Recommended
for Everyone
by A verified traveller from northern ireland

Overnight stay for sons formal

Posted 22-Dec-2016
We arrived at hotel at 10pm on Tuesday night and where met by a friendly receptionist who advised us that the bar was just closed so we couldn't get a drink unless we asked for room service. As we where only staying so that we would be close to the place my son was attending in the morning for his graduation we didn't want to add to our bill for room service. The rooms where clean and the beds where comfortable. Pillows where a little hard for my liking but as we where only staying one night I again didn't want to ask for them to be changed. Breakfast next morning was lovely and set us up for the day ahead. I will difiantly book here again.
4out of 5
by A verified traveller

Posted 21-Nov-2016 on Hotels
The front desk service was excellent, restaurant food mediocre. Our room was too close to area where functions were being held and thus noisy.
5out of 5
Recommended
for Everyone
by A verified traveller from belfast

Very nice hotel

Posted 17-Nov-2016
Lovely hotel, staff very friendly and our evening meal was excellent. Not much near the hotel but we were happy to not leave the hotel as it had everything we needed for a overnight stay. Pool was lovely also. Will definitely be visiting again.
4out of 5
by A verified traveller

Best Western Hotel

Posted 10-Nov-2016 on Hotels
I had a lovely stay at Best Western, room was lovely and very comfortable. Food was beautiful and the service at reception was amazing. I would not recommend this hotel for young couples as the bar in the hotel is very quiet and it is a bit of a torture getting taxi's home late at night from the city. However, if you are looking for a comfortable and relaxing break this would be perfect.
2out of 5
by A verified traveller from Greensboro, NC, USA

Kept awake for half the night by equipment noise.

Posted 08-Nov-2016
Was kept awake until 2 am by heating equipment noise which staff thought was fire alarm. I finally got up and fixed it myself @ 2 am. Hotel also did not have two doubles as booked, but rather a double and a single. I paid $20 premium to get two doubles. Very dissatisfied with this hotel. Requested refund at desk and was told I would need to get refund thru Expedia. When Expedia contacted the hotel they denied any refund.