Title: Westpoint Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2114&destination=London%2C+England%2C+United+Kingdom&selected=922082&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Westpoint Hotel Hyde Park's green oasis sits just steps away from this practical hotel offering high-speed WiFi, multilingual staff, and convenient luggage storage ## Photo gallery for Westpoint Hotel ![Lobby - Westpoint Hotel (London)](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/af7b6672.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Bar (on property) - Westpoint Hotel (London)](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/fb0f5602.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Iron/ironing board, free WiFi, bed sheets - Westpoint Hotel (London)](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/3940eb9c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Westpoint Hotel (London)](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/44cd2441.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Westpoint Hotel (London)](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/9f6480d9.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Westpoint Hotel combines comfort with a prime location near Hyde Park. Enjoy in-room WiFi and multilingual staff assistance for nearby attractions like Kensington Gardens and Marble Arch. The lobby offers a TV for news updates, and luggage storage handles pre-check-in logistics. ## Reviews 6.8 ## Popular amenities - Free Wi-Fi - Breakfast available - Housekeeping - 24/7 front desk £103 includes taxes & fees 2 Apr - 3 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-02&endDate=2026-04-03&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 8 of 8 rooms ### View all photos for Single Room ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/704e3f0a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room - Sleeps 1 - 1 Single Bed ### View all photos for Double Room ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/15fb1a9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room - 1 bedroom - Sleeps 2 - 1 Double Bed ### View all photos for Twin Room ![Twin Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/510bfdbd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room - Sleeps 2 - 2 Single Beds ### View all photos for Triple Room ![Triple Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/ff690f48.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Family Room ![Family Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/ab026e05.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 4 - 2 Double Beds OR 1 Double Bed and 2 Single Beds ### View all photos for Economy Double Room ![Economy Double Room | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/03f84361.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room - Sleeps 2 - 1 Double Bed ### View all photos for One Bedroom Apartment ![Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/15fb1a9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### One Bedroom Apartment - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Large Single Sofa Bed ### View all photos for Studio ![Studio | Iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/930000/922100/922082/cce8b5e5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio - 1 bedroom - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Exterior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/900000/891100/891023/5b19d8e4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### London Croydon Aerodrome Hotel by Sunday Waddon - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Westpoint-Hotel.h922082.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-Westpoint-Hotel.h922082.Hotel-Information) ## About the area Located in London City Centre, a neighbourhood in London, Westpoint Hotel is near a metro station. The British Museum and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Marble Arch and Buckingham Palace. London Eye and Natural History Museum are not to be missed. [Visit our London travel guide](https://www.expedia.co.uk/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51491%2C-0.17350&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=N7L2vVGzoc3q6TjNQebQ9kKS74g=) 168 - 172 Sussex Gardens, London, England, W2 1TP ### What's nearby - ![Sign for St. Mary's Hospital, London](https://images.trvl-media.com/place/640512128360275968/cd0abc77-50c7-483c-85c6-fc5610e6a868.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) St Mary's Hospital 3 min walk \- 0.2 miles - ![Hyde Park](https://images.trvl-media.com/place/507738/66d59579-a9fc-4a02-8886-325e585c864b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hyde Park 5 min walk \- 0.3 miles - ![Kensington Gardens](https://images.trvl-media.com/place/6079011/e71224c6-2c7f-4637-8e28-dedbb8f5129c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kensington Gardens 5 min walk \- 0.3 miles - ![Paddington Central](https://images.trvl-media.com/place/553248635157373184/e3a82bd9-789d-48aa-8ef2-771d97e4c7b6.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Paddington Central 8 min walk \- 0.4 miles - ![Marble Arch](https://images.trvl-media.com/place/508413/515ec4f2-7788-46bc-bc6b-d7b4aad9309f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Marble Arch 13 min walk \- 0.7 miles ### Getting around - London Paddington Station 2 min walk - Paddington Underground Station 2 min walk - Heathrow Airport (LHR) 47 min drive ### Restaurants - Angus Steakhouse Paddington 2 min walk - Steam Bar 4 min walk - The Pride of Paddington 4 min walk - Blank Street Coffee 2 min walk - CÉ LA VI London 3 min walk ## About this property ### Westpoint Hotel Hotel near Hyde Park Close to Marble Arch and Kensington Gardens, Westpoint Hotel has plenty to offer. Stay connected with free in-room WiFi. Additional perks include: - Buffet breakfast (surcharge), multilingual staff and a lift - A TV in reception, tour/ticket information and a vending machine - A 24-hour front desk, smoke-free property and luggage storage Room features All 61 rooms offer amenities such as free WiFi. More conveniences in all rooms include: - Showers and hairdryers - Heating, daily housekeeping and phones ## Similar properties ![Front of property – evening/night](https://images.trvl-media.com/lodging/1000000/530000/527300/527232/d4ef3b59.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Grand Paddington Court London City Centre - Free Wi-Fi - Restaurant - Air-conditioning - Gym 7.6 Good 1,758 reviews £98 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=527232&PinnedHotelID=527232&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/920000/916100/916020/d4c0ba0d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Park Grand Hyde Park London City Centre - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 7.4 Good 1,003 reviews £105 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=916020&PinnedHotelID=916020&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Room Newly Refurbished | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/10000/7300/7238/1490d10a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Central Park Hotel London City Centre - 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Free Wi-Fi - Parking available - Business services - Housekeeping 7.2 Good 1,009 reviews £68 includes taxes & fees 6 Apr - 7 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=71653&PinnedHotelID=71653&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/76000000/75760000/75753100/75753026/fc7187bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St. David's Hotels London City Centre - Free Wi-Fi - 24/7 front desk 8.2 Very good 1,149 reviews £109 includes taxes & fees 12 Apr - 13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=75753026&PinnedHotelID=75753026&HadPinnedHotel=true®ionId=-1&adults=2) ![Street view](https://images.trvl-media.com/lodging/3000000/2850000/2841100/2841011/c40a5178.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lancaster Court Hotel London City Centre - Free Wi-Fi - Housekeeping - 24/7 front desk 7.4 Good 1,080 reviews £76 includes taxes & fees 5 Apr - 6 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=2841011&PinnedHotelID=2841011&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=922082&PinnedHotelID=922082&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=922082,527232,916020,7238,9577114) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Onsite parking available only on request ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: GBP 10.50 for adults and GBP 10.50 for children ### Things to do - TV in common areas ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Stair-free path to entrance ### More - 1 building - 5 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Hair dryer - Shower - Towels provided ### Entertainment - Flat-screen TV ### More - Heating - Iron/ironing board on request - Phone ## Policies ### Check-in Check-in start time: 2:00 PM; check-in end time: 5:30 AM Early check-in subject to availability Minimum check-in age - 18 ### Check-out Check-out before 10:30 AM Contactless check-out Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately GBP 10.50 for adults and from GBP 10.50 for children - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts major credit cards, debit cards and cash Safety features at this property include a fire extinguisher and a first aid kit If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Alcohol is not served or permitted at this property ### Property is also known as Hotel Westpoint Westpoint Hotel Westpoint Hotel London Westpoint London Westpoint Hotel London, England Westpoint Hotel Hotel Westpoint Hotel London Westpoint Hotel Hotel London ## Frequently asked questions ### Is Westpoint Hotel pet-friendly? ### How much does it cost to stay at Westpoint Hotel? ### What time is check-in at Westpoint Hotel? ### What time is check-out at Westpoint Hotel? ### Where is Westpoint Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Westpoint Hotel Reviews 6.8 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.2 Cleanliness ### 8.4 Location ### 7.6 Staff & service ### 6.2 Property conditions & facilities 10 - Excellent 120 8 - Good 396 6 - Okay 296 4 - Poor 124 2 - Terrible 64 ## Reviews Verified ### 6/10 Okay #### David 16 Mar 2026 Room was adequate and clean. Very comfortable double bed. Small toiilet and shower. The room was quite cold and drafty. Very noisy outside. Great breakfast variety. Staff very friendly and helpful. ##### David Stayed 4 nights in Mar 2026 Verified ### 6/10 Okay #### Grace 21 Sept 2025 Liked: Cleanliness, staff & service, amenities Great location, hotel very clean but a little dated. Would stay again. ##### Grace Stayed 2 nights in Sep 2025 Verified ### 6/10 Okay #### Jasmine 8 Oct 2025 Liked: Cleanliness Disliked: Staff & service Clean and tidy room in a good central location ##### Jasmine Stayed 7 nights in Sep 2025 Verified ### 10/10 Excellent #### Henry 12 Jun 2025 Liked: Cleanliness, amenities Small but very clean room with comfortable bed. Fantastic location. Friendly and helpful reception staff. ##### Henry Stayed 2 nights in May 2025 Verified ### 10/10 Excellent #### Ila Mae 11 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Staff was amazing , clean , worth the money ##### Ila Mae Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### lin 27 Oct 2025 Liked: Cleanliness, staff & service, property conditions & facilities Lovely tiny room in the heart of Westminster. Bed very hard and lumpy. Otherwise a gem. ##### lin Stayed 1 night in Oct 2025 Verified ### 6/10 Okay #### Martin 10 May 2025 Disliked: Staff & service, property conditions & facilities Very good location! Nice restaurants and bars in the area. Room ok but the shower is terrible. Cold or super warm. ##### Martin Stayed 2 nights in May 2025 Verified ### 6/10 Okay #### Vu 17 Jul 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities I enjoyed the hotels area which was very walkable to the tube and dining options. However, we got assigned to the room that was so hot and a bit suffocating tbh. I understand the Air con condition here in the uk but at least we should have some opened air windows which didnt work. ##### Vu Stayed 1 night in Jun 2025 Verified ### 6/10 Okay #### Julyet 14 Jul 2025 Liked: Staff & service Disliked: Amenities Checking in was confusing as I'd done an online check in the day before but when we got there I had to go through normal check-in Room had everything we needed but bathroom very tiny and for people who are carrying a bit of weight may struggle to manoeuvre around it. Bed was super comfy, so 10 out of 10 for that. Staff very friendly. In the morning then lift was out of service which wasn't great as we were on the 3rd floor and had to walk down several flights of stairs. Anyone with mobility problems would have struggled with this. We liked where the hotel was situated pretty building and lovely reception area. The TV in our twin room was opposite one of the beds so not ideal place for the other person trying to watch from the other bed. Great for a night away but for the price of the tiny twin room it seemed a lot of money so although we loved the area not sure we would stay there again. ##### Julyet Stayed 1 night in Jul 2025 Verified ### 6/10 Okay #### Ivy 28 Jun 2025 Disliked: Amenities Great location close to major hub for underground. Noisey busy street but not a big deal if you don’t have to sleep with window open which we did due to the heat. One fan was supplied. Rooms were small. No flat surface to lay anything on. Kitchenette was a floating shelf 6” wide with an electric kettle and mugs. Bathroom was horrible. Stand up shower was small and 2x2 feet of floor space to function. But worst part was sink had 2 facets one for hot one for cold that were push activated. U had to hold down each to use before it ran out with just enough pressure to not make to too forceful as to splash outside the tiny sink. Cold started warm turned hot then cold. No surface in bathroom to lay items and barley room to turn around. A lot can be overlooked but this facet situation is ridiculous. Not even to be able to turn it on to brush your teeth is unreal. Holding facet with one hand and trying to wince with the other or washing one hand then the other Loved the location and hotel was fine but amenities were lacking. Definitely needs upgrading ##### Ivy Stayed 7 nights in Jun 2025 Verified ### 10/10 Excellent #### Niccolò 28 Jun 2025 Liked: Cleanliness, staff & service, amenities Good value for the money! The location is truly fantastic: less than a 10-minute walk from Paddington Station (Tube, Elizabeth line, buses), making it super convenient to get anywhere. Despite being so central, the hotel's street is residential and very quiet, which is a big plus. The staff were exceptional, super kind and helpful. We'd requested an accessible room for my parents, who have mobility impairments. A maintenance worker proactively noticed our assigned room wasn't suitable and alerted reception. Staff immediately gave us another appropriate room, apologizing for the mistake. We truly appreciated their proactiveness! They also have a free luggage room, which was very handy, even if it's not supervised. As for the structure, it's a bit dated: corridors are narrow, the wooden floors under the carpet creaked quite a bit, rooms use manual keys (returned to reception when leaving), and the sinks were visibly old. However, the room was perfectly clean, and so were all other hotel areas we saw. One thing we noticed was the room was inexplicably very warm, even with the window open, it stayed significantly warmer than the mild outside temperature. There was no air conditioning, just a fan that helped very little. From the window, we heard a constant, audible noise, probably from the air circulation pipes. It was noticeable, but being constant, it eventually became a kind of white noise that didn't disturb our sleep at all. Ultimately, we were satisfied. ##### Niccolò Stayed 3 nights in Jun 2025 Verified ### 10/10 Excellent #### Thomas 21 Mar 2026 Liked: Cleanliness, staff & service Yes ##### Thomas Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### MariaSoledad 13 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel was a great home base of operations for our trip that had multiple legs of our journey - plane, train, automobile, plane. ##### MariaSoledad Stayed 8 nights in Oct 2025 Verified ### 8/10 Good #### HOI KIU 12 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The location of hotel is close to Paddington station, which is very convenient to travel around in London via public transportation. ##### HOI KIU Stayed 10 nights in Aug 2025 Verified ### 6/10 Okay #### Philip 8 Dec 2025 Liked: Cleanliness, staff & service The room was clean. The bed seemed small for a double. The bathroom was also small. ##### Philip Stayed 4 nights in Nov 2025 Verified ### 2/10 Terrible #### Sergey 3 Jul 2025 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities, room comfort Very small bathroom and shower ##### Sergey Stayed 3 nights in Jun 2025 Verified ### 8/10 Good #### Josephine 2 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The rooms are cozy and fine for one night. There was a problem with my key getting stuck. However Lucy at the front desk went out of her way to resolve the situation. ##### Josephine Stayed 1 night in May 2025 Verified ### 10/10 Excellent #### Jeewanjot 6 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a great find! Very happy with everything except the wifi. No setv ##### Jeewanjot Stayed 3 nights in Jun 2025 Verified ### 4/10 Poor #### Gerry 22 Jul 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Wifi didn't work at all. Rooms were hot and fan didn't help. Needed to open window due to heat and constant noise from traffic affected our sleep. Construction in hallways was on-going except on weekend. Old locks on room doors did not provide security, sign inside room warned us to lock valuables inside suitcase as hotel would not be responsible for theft. Staff were kind and helpful. Bathroom shower was tiny, pillows were small and lumpy. ##### Gerry Stayed 3 nights in Jul 2025 Verified ### 4/10 Poor #### Andrew 28 Jun 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities, room comfort #### Misleading description of room We were very disappointed on arrival at the hotel to find that we had been misled by Hotels.com. The description of the room clearly stated that there was a kitchenette in the room and we found that the only facility was a kettle. When I enquired at reception I was told that none of the hotel rooms had a kitchenette. This involved my wife and I in considerable extra expense during our stay as we had specifically chosen this hotel because of the facility for self catering. The response from the hotel management was to reiterate that none of the hotel rooms had kitchenettes. We feel badly let down by Hotels.com in this matter and will be reluctant to accept any future descriptions without first contacting the hotel for confirmation. Added to this the bed was extremely uncomfortable and not up to the standard we would have expected. ##### Andrew Stayed 4 nights in Jun 2025 Verified ### 2/10 Terrible #### Bethanee 30 Sept 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities This hotel did not match the images or services advertised online. The room was claustrophobic for someone with no previous experience feeling claustrophobic - barely room to open a suitcase, the shower was less than 1 metre square, and the bathroom had less then 50cm of changing room unless you wanted to straddle the toilet to do so. The supposedly free wifi might work…but my webpages are still trying to load. Cleaning staff do not understand the meaning of “do not disturb” signs which was a huge invasion of privacy (especially considering I had to change in the room because of the aforementioned limited space in the bathroom), and took a fan out of my room (during a warm week) that was quite obviously in use. When I asked reception staff about this and if I could have one to take back to my room, I was made to feel that this was a huge inconvenience to them. I would not recommend this travel to anyone wanting a good nights sleep, rest after travelling from the other side of the world, or just a nice stay in general. If I could give this hotel no stars, I would. I checked out 5 days early and booked a different hotel because I was so uncomfortable and staff refused to refund remaining nights even after I explained my complaints and was visibly upset. ##### Bethanee Stayed 9 nights in Sep 2025 Verified ### 8/10 Good #### YUKINA 11 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities 英語が話せなかったのですが、嫌な顔一つせずに対応してくださいました。クリスマスイブの日にはベッドにチョコレートが置いてあり、幸せな気持ちになりました。初めての1人海外で不安な点が多かったのですが、こちらの言語に合わせて挨拶をしてくださった方もいて、とても嬉しかったです。シャワーの水圧が弱いのと鍵が開け閉めしづらいが気になりましたが、それ以外はアクセスも良く素敵でした。また泊まりたいです。 ![](https://a.travel-assets.com/ugc/hotel-reviews/bb7b27e9-d3ac-451d-b756-4b7e528e4c5f-1768141530215.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/80d22c2f-1ebb-4fba-b85e-181ce6c60aee-1768141530504.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### YUKINA Stayed 9 nights in Dec 2025 Verified ### 8/10 Good #### Paula Blanco 5 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo mejor sin duda es la ubicación, al lado de la estación de Paddington que facilita mucho moverse y una rápida llegada al aeropuerto. También el personal es muy amable y se puede dejar las maletas en una consigna antes y después de la estancia. También son muy amables de dejar café y té para prepararte en la habitación, los cuales reponen todos los días al limpiar la habitación. Lo único que eché en falta fue un cerrojo en la habitación y que la televisión era demasiado antigua. ![](https://a.travel-assets.com/ugc/hotel-reviews/65731f9c-aaad-4799-8430-a88cee9f3dd5-1767634731130.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5b611689-aab2-43de-8f49-9296eaa49186-1767634730787.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6bcfb477-75d1-4fd3-94fa-9d8c3dc7d483-1767634730521.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/da1c8bdf-7add-4244-b6f6-f408dedf248f-1767634731130.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Paula Blanco Stayed 3 nights in Jan 2026 Verified ### 6/10 Okay #### Mark 6 Dec 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Kamertje te klein voor 3 personen, badkamer zwaar onvoldoende, douche verschrikkelijk, wastafel meer geschikt voor toilet dan voor 3 persoonskamer. Service is verder prima, elke dag opgemaakt bed en schone handoeken. ##### Mark Stayed 3 nights in Dec 2025 Verified ### 4/10 Poor #### Fabian Stensrud 14 Nov 2025 Disliked: Cleanliness, staff & service, amenities Insekter på rommene, dårlig standard. 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