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Reviews of Tulip Motel

2 out of 5
Tulip Motel
1275 Dundas St, Woodstock, ON

Reviews

6.0
Rating 10 - Excellent. 7 out of 56 reviews" "
Rating 8 - Good. 16 out of 56 reviews" "
Rating 6 - Okay. 13 out of 56 reviews" "
Rating 4 - Poor. 7 out of 56 reviews" "
Rating 2 - Terrible. 13 out of 56 reviews" "

6.4/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jackie

Disliked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Vincent

Travelled with partner
Disliked: Cleanliness, staff & service
After arriving, my wife went to take a shower only to find no towels, once towels were retrieved, there was no hot water. Maintenance came to check out the hot water in the room (like i guess there was a hidden hot water tank in the bathroom?). He left, came back and said all tanks are working and maybe he was just used to the water being that cool?... so, no shower... upon turning down the bed, there was black hair in between the sheets! Needless to say, we slept very little as there was a train going by every 1/2 hour or so... when morning came, i checked the hot water again and still nothing! We packed up and returned the key to the front desk where we were told the hot water was turned up and they never heard of these types of complaints before... i booked 3 nights, only stayed for 1 and did not get a refund for the last two nights. We have traveled and stayed at some pretty questionable places and i can honestly say this tops one of the worse places ever! I would not recommend staying here.
Stayed 3 nights in Nov 2023
Response from Tulip Motel on 7 Nov 2023
Our apologies as things did not go well as you expected...will try to improve as certain things are out of our hands like train sound.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close for us half way point to our next stop for a concert in london. Would definately stay again thank you!
Stayed 1 night in Sep 2023
Response from Tulip Motel on 7 Nov 2023
Thank You and will see you guys next time.

8/10 Good

Telleacia

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The property was as displayed on the website there was a slight mix up with the rooms but the manger kindly sorted it out.
Stayed 1 night in Sep 2023
Response from Tulip Motel on 26 Sept 2023
Appreciate it and thank you for your business and understanding, hope you had a good time.

6/10 Okay

Patricia

Liked: Staff & service
Just good place to stay nothing fancy.
Stayed 1 night in Sep 2023
Response from Tulip Motel on 26 Sept 2023
Thank you for your business..

8/10 Good

Brent

Stayed 7 nights in Aug 2023
Response from Tulip Motel on 26 Sept 2023
Thank You Brent...

4/10 Poor

Dylan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
We booked the room for after a wedding and knew we wouldn’t be there long and it was a bed and bathroom to come back too. Unfortunately I didn’t expect to have only 2 very thin pillows and a sheet for a blanket. I highly recommend adding a few pillows and a much thicker blanket for your guests. My husband and I slept in pants & a sweater just to stay warm.
Stayed 1 night in Aug 2023
Response from Tulip Motel on 26 Sept 2023
Thank you for your recommendation but if you would have asked for these items on a buzz of a button, we would have given it to you as your personal choice.

10/10 Excellent

jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 19 nights in Jul 2023
Response from Tulip Motel on 26 Sept 2023
Thank You Jennifer...

10/10 Excellent

Robert

Stayed 1 night in Aug 2023
Response from Tulip Motel on 26 Sept 2023
Thank You Robert...

2/10 Terrible

Anthony

Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Long story short. I was traveling with my poodle. It was like I stayed in a kennel with my dog rather than my dog staying with me in a motel. I have pictures if you would like to see them. I suspect they have one nice room that was used in the photos I looked at when booking the room.
Stayed 3 nights in Jul 2023
Response from Tulip Motel on 18 Jul 2023
Dear Sir, We have specific rooms for animal lovers and they are few in town, as your complaint was about old air conditioner, heaters and standing shower we took cognizance of it, but we hope you enjoyed the nice clean comfortable bed, Flat TV rogers cable, Fridge and microwave which you can not find in a Kennel. Your stay was for 3 nights and you complaint at the time of checkout hope you had given us an opportunity to move when you checked in.Best Regards

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Tulip Motel on 18 Jul 2023
Thanks Frank let me know next time if you are passing by will definitely take care of you.

2/10 Terrible

Charles

Travelled with family
Liked: Cleanliness
It is an older motel which has been renovated. The reception clerk was helpful and respectful. The air conditioner was loud, the wifi was difficut to access and unreliable. It is the only motel i have stayed at which requires a physical checkout to recover the damage deposit. The checkout clerk's people skills were lacking to the extent of rudeness. I won't stay there again, I don't recommend anyone else to stay there either
Stayed 1 night in Jul 2023
Response from Tulip Motel on 5 Jul 2023
Thanks for telling people its a renovated Motel. Only nice people are welcome here. Best Regards

4/10 Poor

scott

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Was vary rude and charged extra even though I already paid on hotel. Com
Stayed 1 night in Jun 2023
Response from Tulip Motel on 18 Jun 2023
Bad review Despite i refunded you the extra charges right after confirming on the site and called you specially. i think we all are humans.Best RegardsTulip Motel

8/10 Good

Myles

Stayed 3 nights in Jun 2023
Response from Tulip Motel on 18 Jul 2023
Thanks for your business

2/10 Terrible

Katey

Travelled with partner
Disliked: Staff & service, amenities
There was only half a roll of toliet paper in the bathroom... ran out halfway through the night... one set of towels when it said two guest were staying over night. Room was freezing. The heat wasnt on and had to wait a while before the room was warm after we turned the heat on. Wifi password wasnt listed in the room. Tv programs were displayed small on the tv and i reserved this room days before stayed.
Stayed 1 night in Apr 2023

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

8/10 Good

Charles

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Oct 2022
Response from Tulip Motel on 18 Nov 2022
Thank you for your business

2/10 Terrible

Susan

Disliked: Staff & service, amenities, property conditions & facilities
The old thin blanket I doubled but still wore my clothes for warmth. The towels are old, thin and scratchy. The walls are paper thin. The door lock is not safe. I would never stay there again.
Stayed 1 night in Sep 2022
Response from Tulip Motel on 23 Sept 2022
Our apologies for not comforting you, old motel buildings are not perfect in structure in comparison to the new buildings, but if you would have asked us for an extra comforter and softer towels we would have provided you. Best Regards

2/10 Terrible

Ali

Disliked: Cleanliness, amenities, property conditions & facilities
The room including sheets and towels were filthy dirty
Stayed 1 night in Sep 2022
Response from Tulip Motel on 19 Sept 2022
U booked a smoking room online and we showed you, after showing an option was given to upgrade to non smoking for a small fee which you completely declined, but no complaint was received for any filthy linens which could have been addressed right away. We Will be more cautious in future towards our cleanliness.

6/10 Okay

Rory

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Tulip Motel on 23 Sept 2022
Thanks for your stay

6/10 Okay

James

Travelled with partner
Liked: Staff & service
Very basic unit but liked the proximity to town. Liked the price. A lady, perhaps on the cleaning staff, very friendly and helpful with extra towels and getting on to internet. Our 1st impressions should be discounted. It was a comfortable stay.
Stayed 1 night in Sep 2022
Response from Tulip Motel on 23 Sept 2022
Thank you for your stay..

6/10 Okay

Paula

Stayed 2 nights in Aug 2022

2/10 Terrible

Erin

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
K
Stayed 1 night in Aug 2022

6/10 Okay

William Scott

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Proximity to 401 and Woodstock were a plus. Lack of a coffee machine which has become a standard was disappointing. It was a bed for the night.
Stayed 2 nights in Aug 2022
Response from Tulip Motel on 23 Sept 2022
Thank you for your stay and if asked we would have provided you with coffee machine as others misuse coffee machines. Will try to make you more comfort next time.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager was very friendly and went out of his way to take care of our needs. When hearing that I was a paraplegic, he made a run out and purchased a sturdy shower chair. Helped us with many smaller things as well. The beds were very clean and COMFORTABLE. One was extra firm, and the other was semi firm with soft top. We both slept like a dream.
Stayed 1 night in Jul 2022

8/10 Good

Sara

Stayed 1 night in Jun 2022
Response from Tulip Motel on 16 Jun 2022
Thank you for your business..

8/10 Good

Cole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Tulip Motel on 16 Jun 2022
thank you for your business..

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not refundable cancelation
My paypal account was charge even after cancelation. Im not a happy camper this really sucks. I did in fact cancelled at the correct time and date for cancelations and still was charged for this room. I dont recommend this site for anyone that needs to cancelled a reservation this is taking advantage of people who need to cancel. I call the hotel and they said that hotels.com charged me for the room that was never used. Im really disappointed in the service and policies. They should be changed as noone can afford to pay for a room the wasnt used. I will not be using this site again because of the cancelation policies. One paragraph says i can cancell the room before 6pm the day before which i did the orther paragraph says payment is non refundable. Im so dissappoint as i cancelled because my granddaughter was coming to visit i didnt know this before i booked a room and my friend in Woodstock told me to cancelled because of the reputation of the motel. Please be aware of cancelation policy. I book through the site trivago i will never use this site again. This is such crap and i just want a refund for the room that was not used.
Stayed 1 night in Jun 2022
Response from Tulip Motel on 16 Jun 2022
with all due respect to you, you booked it online and the cancellation is also done online or by calling them. we are sorry for all the confusion but Hotel and Motels does not pay any role in cancellation or refunds.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

2/10 Terrible

Mathieu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room 8 looks like a room from a horror movie. Smells like an ash tray (also looks like one). there's so much cigarette tar on the walls that the baseboard heaters are causing it to burn.Tried uploading pictures but keeps giving me errors.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Very comfortable bed and large TV. Small bathroom with shower only, no tub, microwave, fridge, several chairs, but no table.....
Stayed 2 nights in May 2018
Response from Tulip Motel on 19 May 2018
We appreciate your business, please let us know next time and we will address your demand.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Garbage Can of a Inn
The room was filthy, it smelled.
Stayed 1 night in Aug 2017
Appreciate your negative response for future improvement, let me know if we can help you to serve you better next time. pls mention the room # you stayed in...

8/10 Good

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Tulip is a no frills motel, but a good place to stay as one goes across Ontario. There are nice family restaurants in town. The motel is not far from route 401 and is easy to find.
Stayed 2 nights in Aug 2017
Thanks Helen, hope to have a better experience next time. Appreciate your business.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms smell horrible, (smoking or not) and hot water barely gets hot and only lasts 2-3 minutes

8/10 Good

kc, o

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Very clean. Very quiet. The owner was great, friendly. Location was great we we're close to anything we needed. The downfall is the room only had a stand up shower, tub would have been nice. The mattress was old and saggy. Recommend new ones. Besides that we would stay there again!!!

6/10 Okay

Patricia

Liked: Cleanliness, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never again
Shower is a little teacup. The breaker got overloaded when I was blow drying my hair. I had to call front desk for them to switch it back on. Ac is window unit coveted by curtains so it's either open them to be cool and lose your privacy or keep them closed and be got. Curtains tattered

8/10 Good

Sandy, Powassan, Ont.

Liked: Cleanliness, staff & service, room comfort
Tulip Motel, Woodstock....good value for the price
3 nights....owner was very nice....we had a construction crew in the adjoining rooms and they were very good neighbours but did get up earlier in the morning than we had to. The renovated rooms were very nice, but some repairs are needed on the walkway/steps in front of the rooms. It was early in the year and the grass had been cut, and it was too early for the flower beds to be planted....we did have a tulip and a couple of rose bushes in front of our unit. A small picnic area was available.

6/10 Okay

Verified traveller

Overall comfortable stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room and close to all amenities. Nice king size bed. Coffee maker and fridge. Will be booking again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
needs a good scrubbing, toilote seat was broken and theres only a shower stall

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds were clean... very low budget.
Bed was comfy,had to call front desk to figure out how to work the tv, check in girl was friendly and helpful. Room needs a serious makeover and paint job. Will go somewhere nice next time.

2/10 Terrible

Emma-Rae, Sudbury

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't return.
I called ahead so I could have a newly renovated room with a kingsized bed, when I got there they said they gave it to someone else. Instead they gave me a room who's front door was a challenge to open, with two double beds, wholes in the walls, ciggarette burns everywhere and a shower that was an extreme challenge to use. Needless to say I was unimpressed and the pictures were very decieving.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Cost effective good stop over... I will reutrn.
The reception was friendly and accommodating. The motel is in the process of being upgraded to current standards (new bathrooms fixtures and equipment, new floors not rugs). When they move to a none spring wire mattress on the beds I will miss the flash backs to my youth (circa 1950). As with most hotel/motel facilities there is a shortage of available electrical outlets. Over all as a short stop over for room only this is a very good and cost effective facility to which I would return next year.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Flash back
Kinda of a retro feel we are use to a more modern room but it was nice other than that.

4/10 Poor

paul, Colborne

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Not as advertised
reserved a king bed sign out front advertised new king beds, staff gave me room with 2 doubles and said they wouldnt charge me for the extra whywhat is good

6/10 Okay

sharon

Liked: Cleanliness, property conditions & facilities