Ratings based on 1,574 Verified Reviews

4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Manchester, UK

Ok hotel in great location.

Posted 22-May-2017
Paying for the location here. The facilities in the hotel are good, however my room was uncomfortably warm. Much warmer than outside. The aircon (as was labelled) did nothing. When I rang reception was told it was a central heating system only. They did send up a fan which did make it better. The ironing board was also tiny so I'd recommend ironing before traveling. Any food ordered to the room (including breakfast) couldn't be charged to the room, which I thought was peculiar and had to be paid on the spot. Underground, secure car park was reasonably priced and easy to use. Concierge was also very helpful when spoken to. Probably would stay again, I'd ask for a fan straight away though.
5 out of 5
Recommended
for Everyone
by A verified traveller from derbyshire

Great location

Posted 19-May-2017
Pros: Location
Cons: Update bathroom
Location: Tower bridge , Tower of London close by also at the back of the hotel there is a lovely marina with bars and restaurants. Lots of boat trips on Thames
Hotel staff very welcoming, our room had an amazing view of the marina. Breakfast was well organised lots of variety and tasted excellent
Comment from Hotel Management
20-May-2017 by Bechir Messaoud, Value Centre General Manager, Hotel Management
Dear Lorraine, Thank you for staying at The Tower Hotel and for giving us such amazing review. I am glad that you enjoyed every aspect of your experience with us. As you mentioned, the view of The Marina is lovely. We are looking forward to welcoming you back very soon! Kind Regards Bechir Messaoud, Value Centre General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from york

room with a view

Posted 17-May-2017
Pros: the staff were very polite and helpful. the breakfast was very nice and good value for money. we could practically touch tower bridge from our window.
Cons: the heating needs turning down in the whole hotel. each area we went into was far too warm
Location: 5 mins from tower hill station. tower bridge is very close. take time and visit westminster, very informative.
we had a few problems with the heating in this hotel but apart from that i would recommend this hotel. we checked into our room and paid a small increase for a room with a view and we weren't disappointed, the view of tower bridge was great and the room was lovely. however, it didn't take long to realise we had a problem, the room was far to warm. we tried turning the heating down but it was stuck at 27degrees, we informed the staff and we were brought a fan, not really the answer so they changed our room that night, the room they gave us also had a view of tower bridge but now we were also looking at a concrete wall from the bed, not acceptable, to make it worse we had the large air conditioning units right outside the window and they were very loud. next morning the staff changed our room again, this room had an amazing view of tower bridge, the best view so far, this room was not quite as nice as the first room but we were happy (i think our first room was one that had been upgraded recently) we were only staying 2 nights and had 3 rooms but throughout these problems with the room the staff were very helpful and sorted things out quickly. i would not hesitate to recommend this hotel as everything else was great. if you like your room a bit warm then it wouldn't be a problem but we like our rooms a little cooler. the staff, the food, the location are all great, definitely worth paying for a room with a view.
Comment from Hotel Management
20-May-2017 by Bechir Messaoud, Value Centre General Manager, Hotel Management
Dear Sue, Thank you very much for choosing the Tower Hotel and for taking of your time to give us a detailed feedback regarding your stay. Equally, thank you for pointing out our lovely team members. Indeed, they are doing an amazing job and I am sure that your comment will encourage them to keep up with the good work. As you mentioned, the views from our rooms are splendid. I am happy to read that you enjoyed it. Please accept our sincere apology regarding the heating. We have already forwarded the issue to our Maintenance Manager. We hope to welcome you back very soon! Kind Regards Bechir Messaoud, Value Centre General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from California

Great view

Posted 17-May-2017
Overall it was good Great service marred only by one detail. At all other hotels, requests for extra teabags and artificial sweetener are fulfilled. Here. No extras.
Comment from Hotel Management
17-May-2017 by Bechir Messaoud, Value Centre General Manager, Hotel Management
Dear Guest, Thank you for taking of your time to give us a feedback regarding your stay at The Tower Hotel. I am happy to read that it was pleasant. My apologies regarding the tea facilities refiling. Indeed, we do offer extra tea bags and sweetener to our guests. I have already transferred your comment to the Food and Beverage manager to investigate on that. Kind Regards Bechir Messaoud, Value Centre General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Salt Lake City

Amazing view and central to attractions

Posted 15-May-2017
Pros: Location and views
Location: Right on the Thames, next to the Tower Bridge and other attractions. Easy to find public transport and taxi services.
The Tower Hotel gives an amazing view of the Tower Bridge and is very close to a number of attractions in the city. The room was comfortable - we had two single beds in the room. The staff was very attentive.
Comment from Hotel Management
16-May-2017 by Bechir Messaoud, Value Centre General Manager, Hotel Management
Dear Lazlobean Thank you very much for staying at The Tower Hotel and taking the time to write us an excellent review of your stay. It is great to read that our location contributed to an amazing stay! A you mentioned, the location if perfect for sightseeing. You have many attractions and restaurants surrounding the Hotel. We hope to welcome you back soon! Kind Regards Bechir Messaoud, Value Centre General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel near the area we wished to visit

Posted 11-May-2017
Lovely 2days in London visiting the theatre and restaurants
Comment from Hotel Management
16-May-2017 by Bechir, Hotel Management
Dear Guest, We are thrilled to read that you enjoyed your stay with us and we look forward welcoming you back soon! Kindest Regards, Bechir Messaoud Value Centre General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from boston lincs

Monday night - 1 night stay

Posted 10-May-2017
Pros: Views and comfort
Location: The Tower of London next door and loads of restaurants at the back of the hotel on st Katherine's dock, 5 min walk to the tube
Nice comfy room with fantastic views of tower bridge, all the usual amenities in the room and a friendly atmosphere all around the hotel,
Comment from Hotel Management
16-May-2017 by Bechir, Hotel Management
Dear Rob, Thank you very much for staying with us at The Tower Hotel and taking the time to write us an amazing review of your stay. Please know I have passed on all your comments to our team and we hope we can welcome you back very soon. Kindest Regards, Bechir Messaoud Value Centre General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Superb views of the dock

Posted 08-May-2017
Excellent location and nicely presented. Staff were friendly and efficient.
Comment from Hotel Management
16-May-2017 by Bechir, Hotel Management
Dear Guest, I am delighted that you enjoyed your stay with us. Thank you so much for recognising our dedicated team members. They are definitely an asset to our business and such feedback will do wonders to their determination to continue serving our guests the best they can. Thank you very much for your feedback and we hope we can welcome you back very soon. Kind regards, Bechir Messaoud Value Cnetre General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Essex

Nice hotel, great location for tourist attractions

Posted 08-May-2017
Booked 2 double rooms for a birthday celebration for my husband. Was allocated both rooms with a river and bridge view...fantastic views! Both rooms were extremely clean and comfortable, the only negative would be that they were quite small but this didn't matter to us as we were not in the room much, only to sleep, wash and change. Would definitely recommend this hotel for its location, facilities, views and helpful/friendly staff.
Comment from Hotel Management
16-May-2017 by Bechir, Hotel Management
Dear Alison, Thank you very much for staying with us at The Tower Hotel and taking the time to write us an amazing review of your stay. It's true the views can be impressive from the rooms, especially at night. Thank you so much for sharing your lovely pictures along with your review. Please know I have passed on all your comments to our team and we hope we can welcome you back very soon. Kindest Regards, Bechir Messaoud Value Centre General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from W

Nice hotel beside Tower Bridge

Posted 08-May-2017
Although the room was small, it was very clean, and in a great location beside the famous Tower Bridge.
Comment from Hotel Management
08-May-2017 by Bechir Messaoud, Value Centre General Manager, Hotel Management
Dear Darcy, Thank you for staying at the Tower Hotel. Your positive feedback will always encourage us to deliver the best quality service. We are so glad to know that you enjoyed the strategic location of the Hotel and everything surrounding it. We are looking forward to welcoming you again. Best Regards, Bechir Messaoud, Value Centre General Manager