room with a view
we had a few problems with the heating in this hotel but apart from that i would recommend this hotel.
we checked into our room and paid a small increase for a room with a view and we weren't disappointed, the view of tower bridge was great and the room was lovely. however, it didn't take long to realise we had a problem, the room was far to warm. we tried turning the heating down but it was stuck at 27degrees, we informed the staff and we were brought a fan, not really the answer so they changed our room that night, the room they gave us also had a view of tower bridge but now we were also looking at a concrete wall from the bed, not acceptable, to make it worse we had the large air conditioning units right outside the window and they were very loud. next morning the staff changed our room again, this room had an amazing view of tower bridge, the best view so far, this room was not quite as nice as the first room but we were happy (i think our first room was one that had been upgraded recently)
we were only staying 2 nights and had 3 rooms but throughout these problems with the room the staff were very helpful and sorted things out quickly.
i would not hesitate to recommend this hotel as everything else was great. if you like your room a bit warm then it wouldn't be a problem but we like our rooms a little cooler. the staff, the food, the location are all great, definitely worth paying for a room with a view.
Comment from Hotel Management
20-May-2017 by Bechir Messaoud, Value Centre General Manager, Hotel Management
Thank you very much for choosing the Tower Hotel and for taking of your time to give us a detailed feedback regarding your stay.
Equally, thank you for pointing out our lovely team members. Indeed, they are doing an amazing job and I am sure that your comment will encourage them to keep up with the good work.
As you mentioned, the views from our rooms are splendid. I am happy to read that you enjoyed it.
Please accept our sincere apology regarding the heating. We have already forwarded the issue to our Maintenance Manager.
We hope to welcome you back very soon!
Bechir Messaoud, Value Centre General Manager