Ratings based on 1,360 Verified Reviews

4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Lovely Hotel.

Posted 23-Feb-2017
Pros: Everything.
Location: Next to Tower Bridge, which we booked for the tower experience, how amazing that was. Close to Tower underground, and main line Fenchurch St.
Our stay at this hotel was very pleasant, lovely room with all you need, we was lucky to have a view of the river Thames, so nice to wake up too. Staff were very helpful, good location next to Tower Bridge, close to rail stations. I would highly recommend this Hotel :-)
4out of 5
Recommended
for Everyone
by A verified traveller from West Midlands

Posted 23-Feb-2017
Great location, next to the Tower of London and near to the underground. Overlooking St Katherine's Docks.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Feb-2017
Personale gentile, ma non parlano italiano. Difficoltà nel comprendere.
4out of 5
Recommended
for Everyone
by A verified traveller from NY

Great location next to Tower Bridge, Location!

Posted 17-Feb-2017
Pros: The location was superb
Cons: The hotel rooms need a makeover, everything is dated and the wooden closet doors get stuck upon opening and closing.
Location: Tower bridge is right there, from there you can catch the tube or walk across the bridge.
The location was superb, could not have been better, I even got a postcard picture because of this. However, the rest of hotel leaves much to be desired. Paint is peeling off the walls, you have pictures of chains on a wall - who chose this kind of decor, we did not have a fridge in the room. My Room was 437, view was perfect. I was in 638 prior to changing rooms, and the floor itself smelled like sewage, and the toilet would not flush properly and the room is across from the heating unit of that side of the building and make buzzing noises all the time that would have disturbed my sleep and rest so I changed room. The hotel rooms need a makeover, everything is dated and the wooden closet doors get stuck upon opening and closing.
4out of 5
Recommended
for Everyone
by A verified traveller from hamburg

Super Lage

Posted 17-Feb-2017
Zimmer war gepflegt. Das Bett war sauber und sehr komfortabel. Die Lage ist sehr zentral und die Aussicht vom Zimmer schön. Europäische adapter gibt es an der rezeption gegen eine kleine Kaution.
5out of 5
Recommended
for Everyone
by A verified traveller

Great hotel with an amazing view

Posted 13-Feb-2017
Can't really fault it, staff very welcoming and friendly. Lovely room clean and tidy. Fantastic view of Tower Bridge.
5out of 5
Recommended
for Everyone
by A verified traveller

Great spot 4th visit

Posted 13-Feb-2017
Pros: The view and position
Cons: Towel rail switch didn't work Bathroom doesn't rate to the rest of the hotel standard
Location: Obviously the Shard and the sky garden particularly great attractions
Was unaware that I had to use "do not disturb" switch and was awoken by maid on check out day ringing the bell constantly, she did this on two occasions. Surely as check out is 12.00 noon I should;t have been disturbed as they can clean once I have left!!!
4out of 5
Recommended
for Everyone
by A verified traveller from Unterföhring, Bayern

Unbeschreibliche Lage direkt an der Themse

Posted 07-Feb-2017
Schöne Lage in der City of London, von der man die meisten Sehenswürdigkeiten schnell erreichen kann.
Comment from Hotel Management
09-Feb-2017 by Freddie Holmes, Hotel Management
Dear H&M, Thank you for your great review and I am delighted our location was convenient for you. We hope we can welcome you back very soon. Kindest Regards. Freddie Holmes, Relationship Manager
4out of 5
Recommended
for Everyone
by A verified traveller from NRW

Tolles Hotel direkt an der Tower Bridge

Posted 03-Feb-2017
Seightseeing Wochenende! Lage des Hotel 1a, freundliches und zuvorkommendes Personal, Frühstück was okay aber nicht so umfangreich. Hotel ist zu empfehlen...
Comment from Hotel Management
09-Feb-2017 by Freddie Holmes, Hotel Management
Dear Rene, Thank you for your review and for your lovely words about our team here. We hope we can welcome you back very soon. Kindest Regards, Freddie Holmes, Relationship Manager.
5out of 5
Recommended
for Couples
by A verified traveller

Posted 01-Feb-2017
best awakening view ever ... perfect location for city travelers
Comment from Hotel Management
02-Feb-2017 by Freddie Holmes, Hotel Management
Thank you for your review and I am glad to read you enjoyed your super view from the hotel. We hope to welcome you back very soon. Kindest Regards, Freddie Holmes, Relationship Manager