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The Pelham London - Starhotels Collezione

Photo gallery for The Pelham London - Starhotels Collezione

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Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe

Overview of The Pelham London - Starhotels Collezione

VIP Access

The Pelham London - Starhotels Collezione

5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
15 Cromwell Place, South Kensington, London, England, SW7 2LA

Explore the area

  • Popular LocationNatural History Museum3 min walk
  • Popular LocationHyde Park11 min walk
  • Popular LocationRoyal Albert Hall11 min walk
  • AirportLondon (LHR-Heathrow)31 min drive

Choose dates to view prices

About this area

London

Located in London's London City Centre neighbourhood, The Pelham London - Starhotels Collezione is in the historical district and near the airport. Victoria and Albert Museum and Natural History Museum are cultural highlights, and travellers looking to shop may want to visit Harrods. Consider Piccadilly Theatre for a night out, and don't miss Madame Tussauds Wax Museum if you're travelling with kids. Guests appreciate the hotel's convenience for public transportation: South Kensington Underground Station is just steps away and Gloucester Road Underground Station is 9 minutes on foot.

What's nearby

  • Natural History Museum - 3 min walk
  • Victoria and Albert Museum - 4 min walk
  • Imperial College London - 6 min walk
  • Hyde Park - 11 min walk
  • Royal Albert Hall - 11 min walk

Getting around

  • South Kensington Underground Station - 1 min walk
  • West Brompton Underground Station - 3 min drive
  • Heathrow Airport (LHR) - 31 min drive

Restaurants

  • La Trattoria — 1 min walk
  • Zetland Arms - 2 min walk
  • Raison D'etre - 2 min walk
  • Oddono's Gelati - 3 min walk
  • CERU South Ken - 3 min walk

About this property

The Pelham London - Starhotels Collezione

Family-friendly London hotel in London City Centre, walk to Natural History Museum
A restaurant, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. Other amenities include a coffee shop/café, 24-hour room service and a business centre. All 52 soundproofed rooms feature free WiFi and 24-hour room service. Comforts include Frette Italian sheets and pillow menus, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
The Pelham London - Starhotels Collezione offers 52 forms of air-conditioned accommodation with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 36-inch Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding. Renovation of all guestrooms was completed in March 2016.

Recreational amenities at the hotel include a 24-hour fitness centre.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and public transport

  • No on-site parking available
  • Street parking available

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:30 AM: GBP 24 for adults and GBP 12 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • English
  • French
  • German
  • Italian
  • Russian
  • Spanish

Business services

  • Business centre
  • Conference space (570 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Renovated guest rooms – March 2016
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 36-inch flat-screen TV
  • TV channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers (weekdays)
  • Individually decorated
  • Individually furnished
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 24 for adults and GBP 12 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hotel Pelham
Pelham Hotel London
Pelham London
Pelham Starhotels Collezione Hotel London
The Pelham Hotel London, England
Pelham Starhotels Collezione Hotel
Pelham Starhotels Collezione London
Pelham Starhotels Collezione
The Pelham Hotel
The Pelham Starhotels Collezione
The Pelham London - Starhotels Collezione Hotel
The Pelham London - Starhotels Collezione London
The Pelham London - Starhotels Collezione Hotel London

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 339 out of 592 reviews
5 - Excellent 57%
Rating 4 - Good. 195 out of 592 reviews
4 - Good 33%
Rating 3 - Okay. 42 out of 592 reviews
3 - Okay 7%
Rating 2 - Poor. 11 out of 592 reviews
2 - Poor 2%
Rating 1 - Terrible. 5 out of 592 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Stayed 1 night in Sep 2020

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very charming hotel. The staff is very friendly. Close to a lot of great shops and restaurants
Stayed 3 nights in Mar 2020

5/5 Excellent

Stayed 1 night in Mar 2020

4/5 Good

Stayed 2 nights in Mar 2020

3/5 Okay

Liked: Cleanliness, staff & service
Reasonable, but dated.
While the lobby and bar area of the hotel were really quite swish, the rooms and overall decor of the hotel was tired and dated. The rooms were of reasonable size, but nothing in comparison to competing hotels in the area.
Stayed 4 nights in Mar 2020