Title: The New London Carlton Hotel & Service Apartments Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The New London Carlton Hotel & Service Apartments Hotel with a restaurant, near Lord's Cricket Ground ![Exterior](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/0abb027b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Junior Suite | Private kitchenette | Coffee/tea maker](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/9edd048c.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Apartment, 3 Bedrooms | In-room dining](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/d8e14702.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Apartment, 3 Bedrooms | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/5e7ebb68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Apartment, 3 Bedrooms | Private kitchen | Coffee/tea maker](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/8957e03f.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The New London Carlton Hotel & Service Apartments offers a quiet respite from London's energy with a garden sanctuary and coffee shop. Guests enjoy WiFi, relax on the terrace, and benefit from the central location near Marble Arch. Staff earn positive reviews for helpfulness. 7.2 Good ## Popular amenities - Room service - Bar - Parking available - 24/7 front desk - Laundry - Housekeeping ## Room options ### Check availability for these dates Tonight [Nov 1 - Nov 2](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 2 - Nov 3](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=2994021&PinnedHotelID=2994021&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 9 of 9 rooms ![Single Room | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/62ee244c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Connecting rooms available Flat-screen TV Private bathroom Hairdryer Coffee/tea maker Digital channels Daily housekeeping Iron/ironing board - 140 sq ft - City view - Sleeps 1 - 1 Single Bed ![Standard Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/7c3c4105.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room ### Highlights Connecting rooms available Free cots/infant beds Flat-screen TV Private bathroom Hairdryer Coffee/tea maker Digital channels Daily housekeeping - 161 sq ft - City view - Sleeps 2 - 1 Double Bed ![Luxury Double Room | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/6be7897e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room ### Highlights Connecting rooms available Free cots/infant beds Kitchenette Fridge Flat-screen TV Private bathroom Hairdryer Microwave - 194 sq ft - City view - Sleeps 2 - 1 Queen Bed ![In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/c5ad110b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Connecting rooms available Free cots/infant beds Kitchenette Fridge Flat-screen TV Sofa bed Private bathroom Hairdryer - 258 sq ft - City view - Sleeps 3 - 1 Double Bed and 1 Double Sofa Bed ![Family Room | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/f03e313f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room ### Highlights Connecting rooms available Free cots/infant beds Kitchenette Fridge Flat-screen TV Private bathroom Hairdryer Microwave - 323 sq ft - City view - Sleeps 4 - 2 Queen Beds ![Studio | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/eaf04ae5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio ### Highlights Connecting rooms available Free cots/infant beds Kitchenette Fridge Flat-screen TV Private bathroom Hairdryer Microwave - 269 sq ft - City view - Sleeps 3 - 1 Double Bed and 1 Single Bed ![View from room](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/18cd7b9a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 Bedroom ### Highlights Connecting rooms available Free cots/infant beds Kitchenette Fridge Flat-screen TV Separate bedroom Sofa bed Private bathroom - 323 sq ft - 1 bedroom - City view - Sleeps 4 - 1 Double Bed and 1 Double Sofa Bed ![Apartment, 2 Bedrooms | View from room](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/b35cdd09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 2 Bedrooms ### Highlights Connecting rooms available Free cots/infant beds Kitchenette Fridge Flat-screen TV 2 bedrooms Private bathroom Hairdryer - 538 sq ft - 2 bedrooms - City view - Sleeps 6 - 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed ![Luxury Twin Room | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/3000000/3000000/2994100/2994021/acc8d685.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Twin Room ### Highlights Connecting rooms available Free cots/infant beds Kitchenette Fridge Flat-screen TV Private bathroom Hairdryer Microwave - 323 sq ft - City view - Sleeps 2 - 2 Single Beds ## You may also like Ad ![Serves lunch and dinner](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/20300/20238/9ea739d5_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Heathrow Hotel Heathrow Villages - Pet-friendly - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 1,003 reviews £93 includes taxes & fees 8 Nov - 9 Nov [](https://www.expedia.co.uk/London-Hotels-Sheraton-Heathrow-Hotel.h20238.Hotel-Information?chkin=2025-11-8&chkout=2025-11-9&rm1=a2®ionId=178279&destination=London (and vicinity)&destType=MARKET&latLong=51.507538,-0.127804&searchId=d6c3a114-2075-459e-981f-629528c817d2&top_cur=GBP) Ad ![Daily full breakfast (GBP 17.50 per person)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/1000000/20000/12700/12649/d3c41d71_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Skyline Hotel London Heathrow Heathrow Villages - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-New-London-Carlton-Hotel-Service-Apartments.h2994021.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-New-London-Carlton-Hotel-Service-Apartments.h2994021.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.53412%2C-0.18829&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vX6n-f_Mge7VgwY_O518RxKsR9Q=) 120 Maida Vale, London, England, W9 1QA #### What's nearby - Lord's Cricket Ground - 18 min walk - 1.0 mile - Marble Arch - 9 min drive - 2.2 miles - Hyde Park - 9 min drive - 2.1 miles - Oxford Street - 10 min drive - 2.6 miles - Kensington High Street - 14 min drive - 2.5 miles #### Getting around - Kilburn High Road Overground Station - 6 min walk - Brondesbury Station - 19 min walk - Heathrow Airport (LHR) - 51 min drive #### Restaurants - ‪Kish Restaurant - ‬2 min walk - ‪GAIL's Bakery - ‬7 min walk - ‪The Elgin - ‬7 min walk - ‪Dawn Seal - ‬7 min walk - ‪Starbucks - ‬4 min walk ## About this property ### The New London Carlton Hotel & Service Apartments Hotel near Marble Arch Located close to Lord's Cricket Ground, The New London Carlton Hotel & Service Apartments provides a terrace, a coffee shop/cafe and a garden. Stay connected with free in-room WiFi, and guests can find other amenities, such as laundry facilities and a bar. You'll also enjoy perks such as: - Self-parking (surcharge), a round-trip airport shuttle (surcharge) and a lift - Multilingual staff, a TV in reception and coffee/tea in reception - Tour/ticket information, 1 meeting room and concierge services Room features All guestrooms at The New London Carlton Hotel & Service Apartments boast comforts such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with free toiletries and hairdryers - Flat-screen TVs with digital channels - Coffee/tea makers and daily housekeeping ## Similar properties ![Property entrance](https://images.trvl-media.com/lodging/1000000/70000/68300/68246/82693e85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Lily Hammersmith and Fulham - Free WiFi - Parking available - Housekeeping - 24/7 front desk 4.6 810 reviews £82 includes taxes & fees 16 Nov - 17 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-16&endDate=2025-11-17&selected=68246&PinnedHotelID=68246&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour return airport shuttle on request for a surcharge - Parking on site (GBP 20 per day; includes in/out privileges) ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant - Coffee and tea in common areas ### Things to do - TV in common areas ### Family friendly - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Business services - Meeting room ### Outdoors - Garden - Terrace ### Accessibility - Lift ### More - 1 building - 4 floors - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Towels provided ### Entertainment - Flat-screen TV with digital channels ### Food and drink - Coffee/tea maker - Limited room service ### More - Connecting rooms available - Iron/ironing board - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 5:00 AM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: GBP 40 ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 100.00 per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: GBP 48 per person (one-way) - Self-parking fee: GBP 20 per day (in/out privileges) - Early check-in is available for a fee (subject to availability) - Late check-out fee: GBP 40 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as New Carlton Hotel & Service Apartments New London Carlton Hotel & Service Apartments New London Carlton Service New London Carlton Hotel Service Apartments New Carlton Hotel Service Apartments The New London Carlton Hotel Service Apartments Carlton Service Apartments The New London Carlton Hotel & Service Apartments Hotel The New London Carlton Hotel & Service Apartments London The New London Carlton Hotel & Service Apartments Hotel London ## Frequently asked questions ### Is The New London Carlton Hotel & Service Apartments pet-friendly? > No, pets are not allowed at this property. ### How much is parking at The New London Carlton Hotel & Service Apartments? > Self-parking is available for GBP 20 per day. ### What time is check-in at The New London Carlton Hotel & Service Apartments? > Check-in start time: 3:00 PM; check-in end time: 5:00 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours. ### What time is check-out at The New London Carlton Hotel & Service Apartments? > Checkout is at 11 AM. Late checkout is available for GBP 40 (subject to availability). ### Does The New London Carlton Hotel & Service Apartments provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of GBP 48 per person applies. ### Where is The New London Carlton Hotel & Service Apartments located? > Located in City of Westminster, this hotel is 1.1 mi (1.8 km) from Lord's Cricket Ground and within 3 miles (5 km) of Hyde Park and Marble Arch. Kensington High Street and Oxford Street are also within 3 miles (5 km). Kilburn High Road Overground Station is 6 minutes by foot and Kilburn Park Underground Station is 7 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The New London Carlton Hotel & Service Apartments Reviews 7.2 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 7.6 Cleanliness ### 7.6 Location ### 7.4 Staff & service ### 6.8 Property conditions & facilities 10 - Excellent 55 8 - Good 127 6 - Okay 73 4 - Poor 31 2 - Terrible 19 ### 6/10 Okay #### Andrew 26 Mar 2020 Liked: Room comfort Unfortunately I had to cut my stay short because of the dreaded virus . Room was great ##### Andrew Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### Daniel 21 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nine Always good ##### Daniel Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Christopher 15 Mar 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great!! Great staff, comfy and affordable ##### Christopher Stayed 1 night in Mar 2020 ### 6/10 Okay #### Vanessa and Sherwyn 28 Feb 2020 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### Great stay, but not happy with luggage collection We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner. ##### Vanessa and Sherwyn Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Carlos 26 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was wonderful ##### Carlos Stayed 2 nights in Feb 2020 ### 8/10 Good #### Mireille 25 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Appatement confortable Petit Appartement pas rescent mais confortable et bien chauffé, menage et serviette change régulièrement, necessaire pour vaisselle et petit panier de sucre café et thé à notre disposition, parking et arrêt de bus, tres pratique devant l hôtel.Quartier de kilburn à cote avec superette banques restaurants et commerces. Pub tres sympas et accueillant The queens arms pres de l hotel . Tres bon sejour â Londre â refaire ##### Mireille Stayed 7 nights in Feb 2020 ### 6/10 Okay #### Naheed Atiq 23 Feb 2020 Disliked: Cleanliness, staff & service #### 7 day stay Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!. ##### Naheed Atiq Stayed 6 nights in Jan 2020 ### 6/10 Okay #### Verified traveller 23 Feb 2020 Liked: Cleanliness, staff & service Es gab kein warmes Wasser zum duschen !!........................................... ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Claus Damsgaard Nielsen 14 Feb 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastisk ophold med god beliggenhed , tæt på undergrund, og velegnet til familier ##### Claus Damsgaard Nielsen Stayed 5 nights in Feb 2020 ### 6/10 Okay #### Verified traveller 3 Jan 2020 Liked: Cleanliness, room comfort Disliked: Property conditions & facilities The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground. ##### Verified traveller Stayed 1 night in Jan 2020 ### 6/10 Okay #### Verified traveller 28 Dec 2019 Disliked: Cleanliness, property conditions & facilities #### Missed Opportunity This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges. ##### Verified traveller Stayed 1 night in Dec 2019 ### 10/10 Excellent #### Verified traveller 16 Dec 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sehr guter Service und Sauberkeit. Zimmer wurden jeden Tag frisch gemacht. ##### Verified traveller Stayed 4 nights in Dec 2019 ### 2/10 Terrible #### Inger Margrethe 10 Dec 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Det var skidt Hotellet er meget nedslidt. Det regnede ned fra ventilationen på badeværelset. Toiletsædet og toiletrulleholder sad løst. Bruseren virkede dårligt, da det var svært at regulere vand/varme I bruser. Der var lovet føntørrer - den var der ikke. Gulvet i værelset var løst og meget ujævnt. Hotellet er uden hygge. Ingen grønne planter eller andet udstyr, så man fik lyst at opholde sig på værelset eller i fællesarealer. Toiletfaciliteter i fællesarealer ved reception var der ikke. Man skulle udenfor og gå et stykke hen over gården . På websiden stod der at man kunne få morgenmad (som var årsagen til vores valg) det var der så heller ikke. Udenfor var der ikke noget, som man fik fornemmelse af venlighed og imødekommenhed.Dette hotel får ikke mit besøg igen ##### Inger Margrethe Stayed 3 nights in Dec 2019 ### 8/10 Good #### Verified traveller 14 Nov 2019 Liked: Cleanliness, staff & service, amenities Location was great for me. Staff are very helpful and friendly. ##### Verified traveller Stayed 2 nights in Nov 2019 ### 2/10 Terrible #### Verified traveller 10 Nov 2019 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Die Unterkunft weißt Schimmelbefall in allen Zimmer und im Besondere im Bad auf. Alle Zimmer haben Feuchtigkeitsschäden und die Unterkunft war nicht gereinigt. Die Mitarbeiterin der Unterkunft hat uns angelogen und behauptet, dass Apartment sei gereinigt worden. Der Zustand des Apartments ist unglaublich, so etwas haben wir nur in Dokumentationen im Fernsehen bisher gesehen. Das EXPEDIA dieses anbietet ist uns unerklärlich, weißt aber auf eine entsprechend auf Profit ausgerichtete Firmenpolitik hin. ##### Verified traveller Stayed 4 nights in Nov 2019 ### 8/10 Good #### Loran, VILLEFRANQUE 25 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities Un peu bruyant et matériel vieillissant Bien situé, personnel agréable ##### Loran Stayed 2 nights in Oct 2019 ### 6/10 Okay #### Verified traveller 19 Oct 2019 Liked: Cleanliness, staff & service These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night. ##### Verified traveller Stayed 1 night in Oct 2019 ### 8/10 Good #### Umaru 12 Oct 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment. ##### Umaru Stayed 4 nights in Oct 2019 ### 6/10 Okay #### Verified traveller 1 Oct 2019 Liked: Cleanliness, staff & service The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser ##### Verified traveller Stayed 3 nights in Sep 2019 ### 6/10 Okay #### Simon 29 Jul 2019 Liked: Room comfort Disliked: Cleanliness, property conditions & facilities We noticed a lot of grime in the bathroom and kitchen area, we had to clean this ourselves as we had 2 young children with us. Because of this we decided not to eat breakfast there that we pre paid for. They have me £20 off the £30 parking charge. But felt they could of gone a bit further. The staff were understanding, but there was no one of authority around to discuss this with. ##### Simon Stayed 1 night in Jul 2019 ### 4/10 Poor #### Haavard 18 Jul 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Really, really bad hotel. Stay away from this. I would strongly recommend not to book at this hotel. I made the mistake of paying in advance for four nights; if we could, we would have left immediately and found an other hotel. The hotel is in really bad shape, and the breakfast was terrible. The first night my two daughters and I had to share a bed because the extra bed we had was impossible to sleep in. There was no air condition and it was very warm, and we had almost no sleep at all that night. I should add that most of the employees were polite and friendly. I think they understood that we were extremely dissatisfied. ##### Haavard Stayed 4 nights in Jul 2019 ### 4/10 Poor #### Charlie, Cornwall 16 Jul 2019 Disliked: Cleanliness, amenities, property conditions & facilities The room was extremely dated; the bed base looked like it had be reclaimed from a flood due to water marks all along the base rising approx 10 inches; there were hairs in the bed when I lifted the duvet cover as well as on the floor in the bathroom. It really needs updating and renovating, very tired ... nothing new about it as the name suggests! The breakfast options were extremely limited and there was no alternative milk other than diary. The staff however were attentive and amenable and whilst they were unable to sort things out on the day, were courteous. ##### Charlie Stayed 1 night in Jul 2019 ### 8/10 Good #### Fia 10 Jul 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Although the room was small, it was well equipped. The staff were very pleasant. ##### Fia Stayed 1 night in Jul 2019 ### 8/10 Good #### Anders 3 Jul 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Prisvärt boende för familjen Bra och prisvärt boende i London. Busshållplats alldeles utanför med buss till t.ex. Oxford Street. Några hundra meter till tunnelbana. Vi hade rum mot gatan och stördes till en början av trafikbullret. ##### Anders Stayed 3 nights in Jun 2019 ### 2/10 Terrible #### Verified traveller 23 Jun 2019 Disliked: Staff & service, amenities, property conditions & facilities They overbooked and upon arrival at 1130pm had no room for us leaving us stranded in London. A huge compensation request follows. ##### Verified traveller Stayed 1 night in Jun 2019 ## Expedia's Latest Trends ### Hotels > [Hilton London Metropole](https://www.expedia.co.uk/London-Hotels-Hilton-London-Metropole.h26134.Hotel-Information) > > [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > > [The Cumberland, London](https://www.expedia.co.uk/London-Hotels-Great-Cumberland-Place.h21659.Hotel-Information) > > [Hilton London Olympia](https://www.expedia.co.uk/London-Hotels-Hilton-London-Olympia.h26035.Hotel-Information) > > [The Savoy](https://www.expedia.co.uk/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [Royal National Hotel](https://www.expedia.co.uk/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [DoubleTree by Hilton Hotel London -Tower of London](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-Hotel-London-Tower-Of-London.h3977996.Hotel-Information) > > [Millennium Hotel and Conference Centre Gloucester London](https://www.expedia.co.uk/London-Hotels-Millennium-Gloucester-Hotel-London-Kensington.h523228.Hotel-Information) > > [Hilton London Paddington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Paddington.h598182.Hotel-Information) > > [Hilton London Kensington](https://www.expedia.co.uk/London-Hotels-Hilton-London-Kensington.h26612.Hotel-Information) > > [Shangri-La The Shard, London](https://www.expedia.co.uk/London-Hotels-Shangri-La-The-Shard.h8035714.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.co.uk/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [St. Pancras London, Autograph Collection ®](https://www.expedia.co.uk/London-Hotels-St-Pancras-Renaissance-Hotel-London.h3907784.Hotel-Information) > > [Travelodge London Covent Garden](https://www.expedia.co.uk/London-Hotels-Travelodge-London-Covent-Garden.h23389.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.co.uk/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Corinthia London](https://www.expedia.co.uk/London-Hotels-Corinthia-London.h3849185.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.co.uk/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.co.uk/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [London Hilton on Park Lane](https://www.expedia.co.uk/London-Hotels-London-Hilton-On-Park-Lane.h26769.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.co.uk/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [Renaissance London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Renaissance-London-Heathrow-Hotel.h9944.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.co.uk/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.co.uk/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [InterContinental London - The O2 by IHG](https://www.expedia.co.uk/London-Hotels-InterContinental-London-The-O2.h11518997.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.co.uk/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Leonardo Royal London St Paul’s](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-St-Pauls.h1457972.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.co.uk/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [Leonardo Royal London Tower Bridge](https://www.expedia.co.uk/London-Hotels-Leonardo-Royal-London-Tower-Bridge.h4190769.Hotel-Information)