This house is a 7 minutes walk to Fulham Broadway Tube which gives very easy access to London Sightseeing - some examples below: Buckingham Palace - 25 minutes V&A Museum - 18 Minutes London Bridge - 30 Minutes Oxford St - 25 minutes The location is clearly shown at time of booking and as London is such a spread out city we can only assumes guest will book a property in the area that makes the most sense to them. As per the photos the house has 1 king bed and 2 singles so can only assume this was missed by the guest at time of booking We are not sure what facilities the guest is referencing here - the kitchen is fully equipped (pots/pans/cutlery/crockery etc with nespresso coffee machine, there is a washing machine and all other amenities you would expect in a holiday home. We received no communication from this guest at any time that he was disappointed with the property unfortunately. House of Kip