Title: The Hyde Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=2114&destination=London%2C+England%2C+United+Kingdom&selected=113417047&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Hyde Hotel ## Photo gallery for The Hyde Hotel ![Superior Studio, Ensuite (Group) | Free WiFi, bed sheets - The Hyde Hotel (London)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/d9a6670e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Miscellaneous - The Hyde Hotel (London)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/573a6580.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Miscellaneous - The Hyde Hotel (London)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/675a25e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - The Hyde Hotel (London)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/cc2c50bf.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Superior Studio, Ensuite (Group) | Free WiFi, bed sheets - The Hyde Hotel (London)](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/cea54c3c.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Close to Kensington Gardens and Kensington Palace, The Hyde Hotel has plenty to offer. Stay connected with free in-room WiFi. ## Reviews 5.6 ## Popular amenities - Free Wi-Fi - Housekeeping - 24/7 front desk £60 includes taxes & fees 19 Apr - 20 Apr ## Room options ### Check availability for these dates Tonight [Mar 31 - Apr 1](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Apr 1 - Apr 2](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-01&endDate=2026-04-02&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Apr 3 - Apr 5](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Apr 10 - Apr 12](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds 1 bed Showing 8 of 8 rooms ### View all photos for Standard Twin Room, Ensuite ![Standard Twin Room, Ensuite | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/897d3238.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Ensuite - 1 bedroom - Sleeps 2 - 2 Single Beds ### View all photos for Standard Studio, Ensuite (Quad) ![Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/73579e52.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio, Ensuite (Quad) - 86 sq ft - 1 bedroom - Sleeps 4 - 4 Single Beds ### View all photos for Superior Studio, Ensuite (Group) ![Superior Studio, Ensuite (Group) | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/d9a6670e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Studio, Ensuite (Group) - 1 bedroom - Sleeps 8 - 2 Double Beds and 4 Single Beds ### View all photos for Standard Single Room, Ensuite ![Standard Single Room, Ensuite | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/eac4b8a2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Single Room, Ensuite - 1 bedroom - Sleeps 1 - 1 Single Bed ### View all photos for Deluxe Studio, Private Bathroom (Family Quad) ![Deluxe Studio, Private Bathroom (Family Quad) | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/50ceb74f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Studio, Private Bathroom (Family Quad) - 1 bedroom - Sleeps 4 - 1 Double Bed and 2 Single Beds ### View all photos for Standard Triple Room, Private Bathroom ![Standard Triple Room, Private Bathroom | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/b1c0b7f7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Triple Room, Private Bathroom - 75 sq ft - 1 bedroom - Sleeps 3 - 3 Single Beds ### View all photos for Family Studio, Private Bathroom (family triple) ![Family Studio, Private Bathroom (family triple) | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/7be708d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, Private Bathroom (family triple) - 1 bedroom - Sleeps 3 - 1 Double Bed and 1 Single Bed ### View all photos for Standard Double Room, Ensuite ![Standard Double Room, Ensuite | Free WiFi, bed sheets](https://images.trvl-media.com/lodging/114000000/113420000/113417100/113417047/3e4f2f2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, Ensuite - 1 bedroom - Sleeps 2 - 1 Double Bed ## You may also like Ad ![Bar (on property)](https://images.trvl-media.com/lodging/73000000/72390000/72386100/72386009/d52bcbc7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Ibis budget London Heathrow Central Cranford - Free Wi-Fi - Restaurant - 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More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Chapter-Hotels-Hyde-Park.h113417047.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FLondon-Hotels-The-Chapter-Hotels-Hyde-Park.h113417047.Hotel-Information) ## About the area Located in London City Centre, a neighbourhood in London, The Hyde Hotel is near a metro station. Marble Arch and Buckingham Palace are notable landmarks, and the area's natural beauty can be seen at Hyde Park and Kensington Gardens. Check out an event or a game at Royal Albert Hall, and consider making time for Natural History Museum, a top attraction not to be missed. [Visit our London travel guide](https://www.expedia.co.uk/London.dx178279) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C51.51163%2C-0.18654&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fQ5unZ6sfOiU5hiKMrJQx4afR6Y=) 23 Inverness Terrace, London, England, W2 3JR ### What's nearby - ![Westbourne Grove](https://images.trvl-media.com/place/2114/2d74ef22-121e-41e4-b71e-2794451b9397.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Westbourne Grove 2 min walk \- 0.1 miles - ![Kensington Gardens](https://images.trvl-media.com/place/6079011/e71224c6-2c7f-4637-8e28-dedbb8f5129c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kensington Gardens 3 min walk \- 0.2 miles - ![Kensington Palace](https://images.trvl-media.com/place/501518/c1163e09-4e2a-4454-b70a-62de5b7fc5be.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kensington Palace 11 min walk \- 0.6 miles - ![Hyde Park](https://images.trvl-media.com/place/507738/66d59579-a9fc-4a02-8886-325e585c864b.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Hyde Park 13 min walk \- 0.7 miles - Queensway 1 min walk \- 0.1 miles ### Getting around - Bayswater Underground Station 2 min walk - London (QQP-Paddington Train Station) 15 min walk - London (LCY-London City) 66 min drive ### Restaurants - Blank Street Coffee 3 min walk - The Park 2 min walk - New Fortune Cookie 3 min walk - Bayswater Arms 3 min walk - Starbucks 3 min walk ## About this property ### The Hyde Hotel Hotel near Hyde Park Close to Kensington Gardens and Kensington Palace, The Hyde Hotel has plenty to offer. Guests can connect to free in-room WiFi. Other perks include: - Smoke-free property and a 24-hour front desk Room features All guest rooms at The Hyde Hotel include amenities, such as free WiFi. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries ## Similar properties ![Front of property](https://images.trvl-media.com/lodging/3000000/2540000/2539500/2539421/7abe658b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Notting Hill Gate Hotel London City Centre - Free Wi-Fi - Room service - 24/7 front desk - Extra beds/cots 7.0 Good 1,001 reviews £53 includes taxes & fees 28 Apr - 29 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-28&endDate=2026-04-29&selected=2539421&PinnedHotelID=2539421&HadPinnedHotel=true®ionId=-1&adults=2) ![2 restaurants, breakfast, lunch, dinner served; British cuisine ](https://images.trvl-media.com/lodging/1000000/30000/26200/26145/a8cf46a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Copthorne Tara Hotel London Kensington London City Centre - Free Wi-Fi - Restaurant - Air-conditioning - Gym 7.8 Good 3,602 reviews £83 includes taxes & fees 19 Apr - 20 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-19&endDate=2026-04-20&selected=26145&PinnedHotelID=26145&HadPinnedHotel=true®ionId=-1&adults=2) ![Executive Room Newly Refurbished | In-room safe, iron/ironing board, free WiFi, bed sheets](https://images.trvl-media.com/lodging/1000000/10000/7300/7238/2512d18e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Central Park Hotel London City Centre - 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13 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=64071&PinnedHotelID=64071&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=113417047&PinnedHotelID=113417047&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=113417047,2539421,26145,7238,115939) ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 50+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - No on-site parking available ### Conveniences - 24-hour front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) ### Accessibility - No lift ### More - Smoke-free property ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shampoo - Shower - Soap - Toilet paper - Towels provided ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Minimum check-in age - 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available. Cots (infant beds) are not available ### Payment types at the property ## Important information ### You need to know This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Property Registration Number 13629851 ### We should mention This property does not have any lifts ### Property is also known as The Chapter Hotels Hyde Park The Chapter Hotels - Hyde Park Hotel The Chapter Hotels - Hyde Park London The Chapter Hotels - Hyde Park Hotel London ## Frequently asked questions ### Is The Hyde Hotel pet-friendly? ### How much does it cost to stay at The Hyde Hotel? ### How much is parking at The Hyde Hotel? ### What time is check-in at The Hyde Hotel? ### What time is check-out at The Hyde Hotel? ### Where is The Hyde Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Hyde Hotel Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 5.6 Cleanliness ### 5.0 Amenities ### 6.0 Staff & service ### 4.8 Property conditions & facilities 10 - Excellent 5 8 - Good 10 6 - Okay 7 4 - Poor 8 2 - Terrible 12 ## Reviews Verified ### 8/10 Good #### Matthew 18 Nov 2025 Liked: Cleanliness, property conditions & facilities The check-in process was easy and the staff was courteous. We had to wait a bit for them to finish cleaning the room but it was fine. The Studio family room included a full kitchen that was a bonus. The best thing about the hotel is the price for the location. Location is great ##### Matthew Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Anton 14 Oct 2025 Liked: Staff & service Nice location, very comfortable beds, quite small room. All in all good value. ##### Anton Stayed 2 nights in Oct 2025 Verified ### 6/10 Okay #### Nicholas 9 Nov 2025 Liked: Cleanliness Disliked: Amenities Room in good condition, although rather sparsely furnished (example: double bed but with only one bedside table, meaning that one guest had to put his bedside things on the floor). ##### Nicholas Stayed 2 nights in Nov 2025 Verified ### 6/10 Okay #### John 3 Nov 2025 Disliked: Amenities Great location. Contact with the hotel prior to arrival impossible. They only replied to an email after I arrived and there was no direct phone contact. Property was clean but a little musty. Rooms were bare. A kettle was provided but no tea/coffee. The suite had a separate kitchen with 1 mug, one knife and fork. ##### John Stayed 2 nights in Oct 2025 Verified ### 4/10 Poor #### Jayde 27 Jun 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Room very hot, small and cramped and sink tap didnt work, needs updating and aircon. Very good location and close to tube ##### Jayde Stayed 3 nights in Jun 2025 Verified ### 4/10 Poor #### Teresa 22 Sept 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Great location near Hyde park with tube access. Hotel room not as expected. Our suite was in a basement with a dark, dirty entrance. Our towels were replaced once in 8 days. Garbage picked up once. No other service. Furniture cheap and damaged. Beds were comfortable & clean however basic. Stove loose so didn't use. Fridge and microwave ok. Washer broken. Two fans for AC with one broken. Walls damaged. Not sure if this is typical of London for the price but didn't feel comfortable. Basic facilities. Would not stay again. ##### Teresa Stayed 8 nights in Sep 2025 Verified ### 6/10 Okay #### Rose 24 Oct 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities “You get what you pay for” is all I can say. Location was incredible, which was our priority but everything else was very underwhelming. The room was clean enough, could use a proper deep clean but the towels and sheets were clean and it didn’t feel grimey. The beds were pretty uncomfortable and the room was very small, no space for luggage or unpacking or anything really. The bathroom was also very compact, with thin walls, but the shower was hot and decent. I did like that the front door to the building required a key, as mentioned, the location was perfect for us, steps away from the top of Hyde park, between 3 tube stations and on a main bus route road, easy walking to paddington station too plus it’s off a shopping high street with all the convenient shops and restaurants. I can definitely see why they’ve received so many complaints and negative reviews, it’s very dated and could use a lot of work, but when you chose to stay at one of the cheapest options in a good area you have to lower your expectations. Probably won’t book here again though. ![](https://a.travel-assets.com/ugc/hotel-reviews/a15d010f-b379-4fe2-b7a2-8fb69daf15ec-1761334227219.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Rose Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### Melissa 14 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities I liked the room overall, The bathroom smelled bad, so could have used an air freshener. Also they should provide a hand towel not just body towels. I love that they had an iron, ironing board, hot pot, dishes, refrigerator, stove, all great. Complimentary tea bags and sugar would be a nice touch! The front desk people were nice. Also more than one room key would help for when your party goes out separately. An elevator would be great. Walking up 4 flights of stairs with heavy suitcases is a challenge. ![I liked how they put the towels like a bow at the end of the bed. ](https://a.travel-assets.com/ugc/hotel-reviews/47e7238a-80d7-4dd9-a992-0d11438000d5-1749900196243.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Melissa Stayed 3 nights in Jun 2025 Verified ### 8/10 Good #### Rebecca 17 Jun 2025 Liked: Cleanliness, staff & service No AC and my room faced west, so very hot, even with fan going and windows open (no screens, but happily no bugs). No chair, though there was room. Very clean, which was lovely. No sheet and the duvet was too warm (obviously). No bedside table (I upended a wastebasket to set my travel clock etc.). Friend's room had bathroom fan running constantly. BUT good neighborhood, comfortable beds, friendly and helpful staff. ##### Rebecca Stayed 1 night in Jun 2025 Verified ### 6/10 Okay #### Karina 7 Jul 2025 Liked: Cleanliness The location of the hotel is very convenient and close to two tube stations. Also, it’s very quiet at night and the room was pretty big and clean. However there are certain points which bothered us at our stay. We arrived at the hotel late (2:30am) since our flight arrived at night. There was no information on advance how the check in procedure would be like. So, we rang the bell and no one answered for at least 10 minutes. Fortunately, staff arrived later, but we were worried to not being able to access to our room and wished we would have gotten some information. Second, the water pressure in the shower was very low which was a problem when showering. Also, the WiFi didn’t work at all. Overall there are some points to improve, but we had a pleasantly stay. ##### Karina Stayed 3 nights in Jul 2025 Verified ### 8/10 Good #### Paul 23 Sept 2025 Liked: Cleanliness, amenities Near Bayswater metro ##### Paul Stayed 4 nights in Sep 2025 Verified ### 8/10 Good #### Sion 24 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly place Room rather small, but otherwise great service. ##### Sion Stayed 1 night in May 2025 Verified ### 2/10 Terrible #### Martha 18 Nov 2025 Disliked: Cleanliness, staff & service, amenities I haven't stay in such a dirty hotel. Be careful the building doesn't have a lift. There are rooms on the 4th floor with soooo many stairs. Also the water doesn't have pressure and we couldn't even rinse our body. The worst hotel I've ever stayed. have pressure so it was hard ##### Martha Stayed 5 nights in Nov 2025 Verified ### 8/10 Good #### Fredrik 10 May 2025 Liked: Cleanliness, staff & service Nice staff ##### Fredrik Stayed 1 night in May 2025 Verified ### 8/10 Good #### Karen 19 Jun 2025 Liked: Cleanliness, staff & service #### Great This was just perfect for what we needed. The only draw back was the heat of the room and the fact there was no milk despite a kettle/tea/coffee etc ##### Karen Stayed 1 night in Jun 2025 Verified ### 4/10 Poor #### Imane 13 Sept 2025 Disliked: Cleanliness, property conditions & facilities, room comfort the room was not cleaned well. The towels in the room had stains on them. We had to ask for another one. There were cockroaches in the bathroom and one time above our bed. ![](https://a.travel-assets.com/ugc/hotel-reviews/5335bcb2-844c-4402-ba7b-13f2050fafd8-1757780189264.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/6acce3d4-5eca-417e-9f08-7818f0c006ad-1757780190586.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/551337d3-f359-4655-9445-10d747e07b13-1757780191400.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/182d41df-97c7-4d96-ada6-60689902d7ca-1757780192852.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Imane Stayed 3 nights in Sep 2025 Verified ### 6/10 Okay #### Marco Sergio 29 Jul 2025 Liked: Staff & service Easy to Queens Station, close to buckingham palace Need to check your drains in room 40\. Shower does not drain very quick. ##### Marco Sergio Stayed 3 nights in Jul 2025 Verified ### 2/10 Terrible #### Dan 5 Jul 2025 Disliked: Cleanliness, property conditions & facilities Very poor hospitality and dirty/bloody sheets. Violation of privacy from cleaning staff. Lack of awareness and care by staff overall. ##### Dan Stayed 3 nights in Jun 2025 Verified ### 2/10 Terrible #### Natalie 13 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disappointing! Arrived and was greeted by piles of dirty linen on the floor that we had to step over. Man (staff) wondering around with blood on tee-shirt and bandaged arm. No towels in room. Bathroom so small you couldn’t sit on the toilet with the door closed. Shower door didn’t close. ##### Natalie Stayed 1 night in Jul 2025 Verified ### 2/10 Terrible #### Patrick 16 May 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible place I arrived early they let me keep my bags in office until check in when I arrived back for my check in everything was wrong they put me in a room in the basement with 3 beds and a separate washroom it was disgusting stains all over the carpet, doors walls ect possible blood. The beds were dirty with hairs all over them and stains bathroom was no cleaner. I original booked a double room suite. I refused to stay there was no one on site I had to wait for someone to come to the hotel to explain my frustration. They then told me to wait outside And I was later transfers to another hotel down the street which they manage. The conditions over there were much better but over all my stay was not very pleasant due to all of the run around. Would not recommend staying here. ##### Patrick Stayed 1 night in May 2025 Verified ### 2/10 Terrible #### Dax 26 Jun 2025 Disliked: Amenities The location is excellent and close to the Bayswater tube but that’s all. To start the suite that they advertise is a mess. As soon i finished the check in they informed me that the stove was not working, then they told me since there is no A/C to use a fan. There was no fan and they got me a fan the night before we were leaving and we stayed four nights. Since there is no elevator the minimum they could do was to help get the luggage upstairs and not just stand looking how i managed to bring 3 suitcases upstairs since we were a party of five. I wished i could say that’s it but the worst part was that someone from the cleaning crew went through my personal belongings. Nothing was stolen but it felt like I was robbed. In other words i would never stay at this place ever again. They have a long way to learn about customer service. Appliances dont work or are invisible. Thanks ##### Dax Stayed 4 nights in Jun 2025 Verified ### 2/10 Terrible #### Stephanie 6 Oct 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Do your self a favor. Stay at the local dumpster Disgusting. I am going to call them thieves until they give me my money back. I paid in full prior to arriving. When I arrived they told me I had to pay. They said they took 160 pound and then my card declined. I said it did not and I have paid in advance. He kept saying no. I showed him where I had paid.He kept saying no no. we were told and had no choice to pay. we get to our room which was discussing. Nothing like the photos. I will get back to that. I contact hotels.com and explain the situation with my payment. They call the hotel straight away and get it resolved kind of. I go back to reception and they say they will put it in my bank account straight away and want my details. I say no just put it back on the card. He keeps asking for my routing number and account number. I said no. He says he will put it on my card and as yet I have not got my money back. The room was dirty, slugs on the floor on the second day cockroaches on the third day as well as a case of bed bug bites. The start of our trip and on the 4 th day I have to spend washing all of our clothes again. Don’t stay there. I can not say enough of how disgusting it was. We should have left the first morning but I had paid and they had over $1000 extra of my money. I never ask for money back, however this time I feel they owe me compensation. I would never recommend this not even to my ex husband. ![](https://a.travel-assets.com/ugc/hotel-reviews/41a4b4ad-2105-47dc-ac39-d97638953814-1759753179091.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/d67ba901-ca66-4698-9892-d823dc0920fa-1759753164470.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f9ebfe54-20e5-4090-ae62-26a13ea06138-1759753173840.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/5707313f-2ee9-4fee-ad5b-4a079847265e-1759753176800.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Stephanie Stayed 3 nights in Oct 2025 Verified ### 10/10 Excellent #### Joshua 26 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Joshua Stayed 2 nights in Mar 2026 Verified ### 8/10 Good #### KEUNSOO 3 Nov 2025 가격대비 만족스러웠습니다. ##### KEUNSOO Stayed 2 nights in Oct 2025 Verified ### 2/10 Terrible #### Francisco 12 Jul 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Mala experiencia La verdad q el hotel está lejos de lo q muestra en sus fotos, las habitaciones sucias, las sábanas reutilizadas y sin servicio de limpieza. Su localización está bien, pero hay hoteles mucho mejores por precios similares alrededor. No lo recomendamos ##### Francisco Stayed 2 nights in Jul 2025 ### Expedia's Latest Trends ### Hotels > - [Plaza London Hotel](https://www.expedia.co.uk/London-Hotels-Plaza-London-Hotel.h4969048.Hotel-Information) > - [Tribe London Canary Wharf](https://www.expedia.co.uk/London-Hotels-Tribe-London-Canary-Wharf.h83096424.Hotel-Information) > - [City Courtyard Apartments & Penthouse](https://www.expedia.co.uk/London-Hotels-City-Courtyard-Apartments-Penthouse.h12433631.Hotel-Information) > - [Leonardo Hotel London Croydon](https://www.expedia.co.uk/London-Hotels-Jurys-Inn-London-Croydon.h866550.Hotel-Information) > - [The Greenwood Hotel by Wetherspoon](https://www.expedia.co.uk/London-Hotels-The-Greenwood-Hotel-By-Wetherspoon.h48465856.Hotel-Information) > - [Stamford Bridge Hotel London](https://www.expedia.co.uk/London-Hotels-Stamford-Bridge-Hotel.h65802.Hotel-Information) > - [Hampton by Hilton London City](https://www.expedia.co.uk/London-Hotels-Arbor-City-Hotel.h201127.Hotel-Information) > - [Aerotel London Heathrow Airport Terminal 2-3](https://www.expedia.co.uk/London-Hotels-Aerotel-London-Heathrow-T2-T3.h21528024.Hotel-Information) > - [Maldron Hotel Finsbury Park, London](https://www.expedia.co.uk/London-Hotels-Maldron-Finsbury-Park-London.h92328087.Hotel-Information) > - [Leonardo London Heathrow Airport](https://www.expedia.co.uk/London-Hotels-Leonardo-London-Heathrow-Airport.h570358.Hotel-Information) > - [Point A London Canary Wharf ](https://www.expedia.co.uk/London-Hotels-Point-A-Hotel-London.h9080289.Hotel-Information) > - [ARK Canary Wharf](https://www.expedia.co.uk/London-Hotels-The-Collective-Canary-Wharf.h36660267.Hotel-Information) > - [Ruby Zoe Hotel London by IHG](https://www.expedia.co.uk/London-Hotels-Ruby-Zoe-Hotel-London.h87843675.Hotel-Information) > - [Wembley Park Hotel](https://www.expedia.co.uk/London-Hotels-Wembley-Park-Hotel.h17816788.Hotel-Information) > - [DoubleTree by Hilton London Heathrow Airport](https://www.expedia.co.uk/London-Hotels-DoubleTree-By-Hilton-London-Heathrow-Airport.h55006.Hotel-Information) > - [Hyatt House London Stratford](https://www.expedia.co.uk/London-Hotels-Hyatt-House-London-Stratford.h4823071.Hotel-Information) > - [Ibis Budget London Whitechapel - Brick Lane](https://www.expedia.co.uk/London-Hotels-Ibis-Budget-London-Whitechapel-Brick-Lane.h29134898.Hotel-Information) > - [Thistle London Heathrow Terminal 5](https://www.expedia.co.uk/London-Hotels-Thistle-London-Heathrow-T5.h882761.Hotel-Information) > - [Sanctum London Regents Park](https://www.expedia.co.uk/London-Hotels-Sanctum-International-Regents-Park.h78257352.Hotel-Information) > - [Staycity Aparthotels, London, Heathrow](https://www.expedia.co.uk/London-Hotels-Staycity-Aparthotels-London-Heathrow.h5025535.Hotel-Information) > - [Safestay London Kensington Holland Park](https://www.expedia.co.uk/London-Hotels-Safestay-Holland-Park.h12706774.Hotel-Information) > - [Radisson Hotel & Conference Centre London Heathrow](https://www.expedia.co.uk/London-Hotels-Radisson-Hotel-Conference-Centre-London.h48444523.Hotel-Information) > - [Staycity Aparthotels, London, Greenwich High Road](https://www.expedia.co.uk/London-Hotels-Staycity-Aparthotels-Greenwich-High-Road.h7065398.Hotel-Information) > - [Mercure London Heathrow Hotel](https://www.expedia.co.uk/London-Hotels-Mercure-London-Heathrow-Hotel.h17586.Hotel-Information) > - [The International Hotel](https://www.expedia.co.uk/London-Hotels-The-International-Hotel.h1949.Hotel-Information) > - [Golders Green Stays](https://www.expedia.co.uk/London-Hotels-Golders-Grenn-Stays.h93467119.Hotel-Information) > - [Radisson Blu Hotel, London Heathrow](https://www.expedia.co.uk/London-Hotels-Radisson-Blu-Hotel-Conference-Centre.h12391.Hotel-Information) > - [The Clarendon Hotel - Blackheath](https://www.expedia.co.uk/London-Hotels-The-Clarendon-Hotel-Blackheath.h916270.Hotel-Information) > - [London Wembley International Hotel](https://www.expedia.co.uk/London-Hotels-London-Wembley-International-Hotel.h890560.Hotel-Information) ---