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Rating 10 - Excellent. 226 out of 437 reviews" "
10 - Excellent
226
Rating 8 - Good. 127 out of 437 reviews" "
8 - Good
127
Rating 6 - Okay. 48 out of 437 reviews" "
6 - Okay
48
Rating 4 - Poor. 25 out of 437 reviews" "
4 - Poor
25
Rating 2 - Terrible. 11 out of 437 reviews" "
2 - Terrible
11
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.6/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Excellent
Frank
Travelled with family
7 May 2024
The service and accommodation and facilities were very nice
London has many oustanding hotels. I stay at the Sheraton Grand Park Lane because of the people. The staff is exceptional, courteous, and very knowledgeable. I would recommend the hotel to both business travelers and vacationeers without hesitation.
Customer service was really poor, except for the car park attendant! Not a world class hotel but perhaps typically English with unbothered lazy staff. We wanted a cup of coffee and we were told to go from one restaurant to another, to only be told in the 3rd place that the coffee machine had broken down.
Thank you so much to the wonderful team at the Sheraton Grand who made my wife’s ‘big’ birthday weekend celebrations so enjoyable for us and our two children.
The beautiful bottle of champagne and card from the staff when we got into the room was a lovely touch which showed us how we’d absolutely made the right decision to return for such a special weekend.
Thank you so much, we’ll never forget our experience this weekend.
The entire staff was excellent - the Bellmen, dining staff, reception staff and concierge did EVERYTHING possible to make our stay special. Location is convenient with shopping and dining within walking distance. A bit pricey but I would definitely return.
The room size was small and the photos made it look bigger. The shower door did not seal properly so the water leaked into the washbasin area though we did not complain about this as we were there just for 2 nights.
Overall pleased as location is excellent
Dear Gene,Thank you for choosing the Sheraton Grand Park Lane for your trip in LondonWe are extremely delighted of the score givenWe hope to see you back in our property should your travels will bring you back to LondonKind regards,
Superb hotel, staff and location - rooms are gorgeous! Highly recommended 👍
ken
Stayed 2 nights in Aug 2023
Response from Margherita Bollino on 29 Aug 2023
Dear Ken,Thank you for choosing the Sheraton Grand Park Lane for your trip in LondonWe are glad you have enjoyed our service and indeed, the hotel has a great location close to the main attractions!We hope to see you back in our property should your travels will bring you back to LondonKind regards,
Dear Abeer,Thank you for taking your time to review your experience with us.We are pleased with the score given and should you like to provide further feedback on your experience, do not hesitate to let us knowI hope your travels will bring you back to another stay with us at the Sheraton Grand
Dear Pedro,Thank you for taking the time to review your recent stay with us at the Sheraton Grand London Park Lane.We are delighted to hear you have enjoyed your time with us!Should you travels bring you back to London, we hope we will have the pleasure to have you again at the property Regards,
10/10 Excellent
Mark
27 Jul 2023
Mark
Stayed 4 nights in Jul 2023
Response from Margherita Bollino on 29 Aug 2023
Dear Mark,Thank you for taking your time to review your experience with us!We hope to see you back soon at the property should your travels bring you back to LondonRegards,
We prepaid for two rooms, neither was available when we arrived. We had to find another property to stay at for the duration of our stay. No refund was issued for the unavailable rooms
at the reception they didn’t serve us well - they saw that we were with a small child and gave a room next to the elevator it was very noisy, they didn’t say that it was included, but in general the hotel is excellent, the location is perfect
Nice location. All personnel polite and helpful. It’s an older building so room configuration can seem a bit unique. Club lounge is worth the upgrade. Two negatives are the hotel has issue with wifi. Apparently an ongoing issue. The second is Water pressure is very low.
The room was small. I don’t as expecting a bigger room. Front desk could be more helpful. Also Hotels.com team Sid not help me with cancellations when I had a medical emergency. Neither did the hotel help. It was very stressful to deal with both.