Terrible experience. No turn down service in the room. Asked for fresh towels but they did not provide it. All night on our floor , drunk people were screaming and shouting. Around 4 in the morning the security settled it. There were no tea or coffee facilities in room . It was a waste of 282 pounds. I wish I had booked some other hotel .
Comment from Hotel Management
22-May-2017 by Indira/Front Of House Manager, Hotel Management
Thank you for your recent stay here at Sanderson.
It was unfortunate that we could not spend more time to discuss your stay with us, however it was a pleasure meeting you, though for a short while. First of all, allow me to extend our sincerest apologies for the experience you had.
We at Sanderson always strive to ensure that all our guests leave the hotel satisfied, I am sorry that on this occasion it was not the case. After having investigated the comments, it was reported that initially the turn down service had been refused. Our housekeeping team then went up to the room after it had been reported to reception that it was not done, and ensured that the room was turned down. I also would like to apologize on behalf of other guests that were loud during the night. We have a 24hour security on site to ensure that such cases are always monitored and managed accordingly.
This has been a long public holiday weekend, hence the demand for rooms have been exceptional with all hotels being full the last few days. I am sorry that this had somehow affected your overall experience and hope that this will not deter your from returning back to us.
Please do contact me directly prior to your booking a hotel so that I can make all necessary arrangements.
Thank you for staying with us and I look forward to hearing from you