Ratings based on 374 Verified Reviews

4.5 out of 5
89% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, PA

Beautifully decorated hotel in perfect location

Posted 30-May-2017
Pros: Everything!
Cons: Our experience was really perfect but if we could improve one thing it would be the dim lighting in the hallways to the rooms.
Location: The location was perfect. The hotel is within a 5 minute walking distance to Regent and Oxford street.
The Sanderson hotel in London is a beautifully decorated modern hotel. The staff members were helpful, friendly and welcoming. The location of the hotel is really quite perfect! It was within 5 minute walking distance to Regent and Oxford street , where there is a great mix of shops ! We could even walk to the London eye, Westminster ,museums and theaters! We didn't need to use the metro or bus at all! The room was immaculate and pristine. We couldn't ask for a better room! They even gave us a free mobile phone to use during out stay in London! The phone was extremely helpful for navigating our way through London and for local calls and internet in general! We would definitely recommend this hotel to anyone visiting London and hope to return ourselves in the future!
Comment from Hotel Management
31-May-2017 by The Team, Hotel Management
Dear Mary, Wow - thanks for your super review. It's wonderful to know you loved our gorgeous, luxurious bedrooms, our super central location, and our fabulous Handy Phones! We're thrilled to hear you had such an amazing time with us, and we can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location, great hotel

Posted 16-May-2017
Great location close to everything , but on a quiet street. Lots of great restaurants and coffee shops nearby. Would stay here again without question.
Comment from Hotel Management
22-May-2017 by The Team, Hotel Management
We love your super five stars, and it's fabulous to know you enjoyed our super central location! Can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller from Philadelphia, USA

Great hotel great location

Posted 07-May-2017
❤ this hotel. Great location with great staff. A must stay for shopping, bars and restaurants
Comment from Hotel Management
22-May-2017 by The Team, Hotel Management
Dear RB, It's absolutely wonderful to hear how much you enjoyed your Sanderson experience! Can't wait to welcome you back again soon. Warmest wishes,
1 out of 5
by A verified traveller from Portsmouth

Posted 02-May-2017
Terrible experience. No turn down service in the room. Asked for fresh towels but they did not provide it. All night on our floor , drunk people were screaming and shouting. Around 4 in the morning the security settled it. There were no tea or coffee facilities in room . It was a waste of 282 pounds. I wish I had booked some other hotel .
Comment from Hotel Management
22-May-2017 by Indira/Front Of House Manager, Hotel Management
Thank you for your recent stay here at Sanderson. It was unfortunate that we could not spend more time to discuss your stay with us, however it was a pleasure meeting you, though for a short while. First of all, allow me to extend our sincerest apologies for the experience you had. We at Sanderson always strive to ensure that all our guests leave the hotel satisfied, I am sorry that on this occasion it was not the case. After having investigated the comments, it was reported that initially the turn down service had been refused. Our housekeeping team then went up to the room after it had been reported to reception that it was not done, and ensured that the room was turned down. I also would like to apologize on behalf of other guests that were loud during the night. We have a 24hour security on site to ensure that such cases are always monitored and managed accordingly. This has been a long public holiday weekend, hence the demand for rooms have been exceptional with all hotels being full the last few days. I am sorry that this had somehow affected your overall experience and hope that this will not deter your from returning back to us. Please do contact me directly prior to your booking a hotel so that I can make all necessary arrangements. Thank you for staying with us and I look forward to hearing from you Yours sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Great staff, super helpful and friendly

Posted 07-Apr-2017
Pros: Close to Oxford street (shopping! ) Close to British Museum
Cons: Only thing is if a couple the shower is close to the bed area
Location: Central Location , close to the Tube
Love this place.....excellent gym and Spa as well. Hot bar, good food.
Comment from Hotel Management
28-Jun-2017 by The Team, Hotel Management
Dear Richard, We couldn't agree more about our super location, and it certainly sounds like you took great advantage of it. It's absolutely fabulous to hear how much you enjoyed your Sanderson experience, and we can't wait to welcome you back again soon. Warmest wishes,
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-Apr-2017
Good location. Modern hotel. The room design makes a lot of the area and space to be unused. Very average break fast. You better have some changes when u check in otherwise the bell boy will make u feel uncomfortable.
Comment from Hotel Management
03-Apr-2017 by The Team, Hotel Management
We're so pleased you enjoyed our central location, indeed perfect for anything you'd want to see or do in London. We're sorry to hear about your disappointing breakfast and arrival, as these were certainly neither the dining nor the welcome experience we wished you to have, and please rest assured your feedback has been shared with the relevant department managers for further follow up. We hope to have the opportunity to welcome you back in the future. Warm regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

In good hands.

Posted 14-Mar-2017
Pros: i like that all staff, from check in, housekeeping, the spa, the gym, the check out came across ady to ensure our hotel experience was excellent.
Cons: Nothing
Location: The British Museum is near by. Past Oxford Street new coffee shops, bakeries abound . We walked a great deal.
stayed tobe close to The British museum and Handel Hendrix. The check in anticipated our need for an computer plug. Our room was very appealing. The front doorman sprinted to get a taxi. Your conceriage interviewed us so that we could dine quietlly enjoying Italian across the street. I used the gym while my husband used the spa.. THANKS.
Comment from Hotel Management
22-Mar-2017 by The Team, Hotel Management
Wow, thank you for taking the time to share your fabulous stay! We're so happy you enjoyed everything about us from our warm, friendly service to our pristine rooms (go Housekeeping!) to our gorgeous spa. And, indeed, our location is the perfect starting point for any London adventure. We're all looking forward to welcoming you back again soon! Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller

one of my favorite hotels in a large city

Posted 14-Mar-2017
Pros: great staff , great beds , great bar , great fun , your at home in the hotel
Cons: bluetooth music in the room
Location: fantastic area
We always love being there and the staff are so amazingly wonderful , they even helped us out of a jam
Comment from Hotel Management
14-Mar-2017 by The Team, Hotel Management
Wow thanks for your super words - we're thrilled to be your favourite London hotel. It's always fabulous to have you with us and we can't wait to welcome you back again soon! Warmest wishes,
5 out of 5
Recommended
for Couples
by A verified traveller from Toronto

Weekend stay in London

Posted 09-Mar-2017
Pros: Staff were so friendly and polite. Rooms was extremely comfortable. Guest bar was very cool.
Cons: Nothing.
Location: Location is walkable to many great neighbourhoods.
Hotel is very trendy. Rooms are modern and minimalist. Good size rooms.
Comment from Hotel Management
10-Mar-2017 by The Team, Hotel Management
Dear Marie, We're thrilled you had such a super stay with us, and it's wonderful to hear how much you enjoyed our stunning design, our super location, our attentive service, and those delicious cocktails in the bar. See you again soon! Warmest wishes,
3 out of 5
by A verified traveller

Convenient modern hotel but design not functional

Posted 28-Feb-2017 on Hotels
Great location, conveniently located near regent street and Oxford street for shopping. Near soho for many food options. The hotel was very modern with an eclectic style. However, the room design lacked functionality and practicality, especially the toilets. No towel hooks and the towel bar located far from the shower, open wardrobe in the toilet. Shower knobs were hard to use and the shower head was not adjustable, so the whole toilet was always wet.
Comment from Hotel Management
10-Mar-2017 by General Manager, Hotel Management
Thanks for taking the time to share your recent experience, and for highlighting our very central location, indeed very convenient for shopping! We know that our original style and quirky design are not to everyone's personal preference and if we had been aware of any disappointment during your stay, we would have been pleased to show you some alternative room options. Looking forward to the opportunity to welcoming you back in the future. Warm regards, The Team