had a bad experience while at Sanderson. my holiday was ruined because of the hotel policy.
i booked my room and paid the full amount in advance, i was surprised that i had to pay again for my stay when i checked inn as a deposit which was a problem for me because it was all the spending cash i had for my holiday. it was very embarrassing for me to call a friend in my home country to send me money. i stayed in several hotels in London didn't have such problems i regret changing the hotel.
Comment from Hotel Management
19-Sep-2016 by General Manager, Hotel Management
Thank you for taking the time to share your Sandeson stay with us and we are truly sorry for any disappointment. It is standard procedure on arrival for hotels to request an authorisation amount on the guest’s credit card to cover an amount in relation to accommodation and/or potential additional spend (e.g. minibar, restaurant, etc,). Please accept our apologies if this was not communicated to you at the time of booking or upon arrival. We hope to welcome you back in the future.