Ratings based on 401 Verified Reviews

4.5 out of 5
87% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveller from london

Posted 16-Nov-2017
Nice hotel, but it is not special and it is expensive. Staff is remarkably polite, helpful and friendly
Comment from Hotel Management
17-Nov-2017 by The Team, Hotel Management
Dear diego, Thanks for sharing your recent stay, especially for your lovely comments about our attentive, warmly welcoming service. Looking forward to welcoming you back soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Oct-2017
Comfortable stay in central London. We were made to feel very welcome. Hotel undergoing some refurbishment but being discretely done.
Comment from Hotel Management
23-Oct-2017 by The Team, Hotel Management
Thank you for sharing your recent stay with us, especially your lovely words about our warm, welcoming team and luxurious rooms. We hope to welcome you back in the future. Warmest wishes,
5 out of 5
by A verified traveller

Posted 17-Oct-2017 on Hotels
Comment from Hotel Management
20-Oct-2017 by St Martins Lane, Hotel Management
Thanks very much for your fab five stars! See you again soon. The Team
4 out of 5
by Dr rebecca phillips

Great hotel but breakfast appalling

Posted 28-Sep-2017 on Hotels
Hotel was lovely had a function in the long bar staff were amazing we also stayed the night and the rooms were lovely. Ordered full english breakfast in bed for 8am it came at 8.45 and was cold so couldn't eat most of it hate cold eggs and cold toast. Breakfast in bed for 2 was 47 pound so was annoyed it was late and cold
Comment from Hotel Management
04-Oct-2017 by St Martins Lane, Hotel Management
Dear Dr rebecca phillips, Many thanks for your review, it's wonderful to know that you enjoyed so many aspects of the hotel, thank you. We're truly sorry, however, for your disappointing breakfast experience, as we know how lovely breakfast in bed should be. Please rest assured your feedback has been shared and addressed with the relevant teams and Chef. We hope to have the opportunity to welcome you back again in the future. Warmest wishes, Sanderson
5 out of 5
by Steven

Posted 16-Sep-2017 on Hotels
Great location and wonderful vibe there !
Comment from Hotel Management
18-Sep-2017 by St Martins Lane, Hotel Management
Dear Steven, Thanks for your super five stars - we're delighted you had an amazing time with us! Looking forward to welcoming you back again soon! Warmest wishes, The Team
3 out of 5
by Mazir

Posted 16-Sep-2017 on Hotels
Comment from Hotel Management
18-Sep-2017 by St Martins Lane, Hotel Management
Dear Mazir, Thank you for your feedback. We hope to welcome you back again soon. Warmest wishes, The Team
4 out of 5
by Larus

Posted 12-Sep-2017 on Hotels
Comment from Hotel Management
15-Sep-2017 by St Martins Lane, Hotel Management
Dear Larus, Thanks for sharing, we hope to welcome you back again soon! Warmest wishes, The Team
5 out of 5
Recommended
for Everyone
by A verified traveller from austiin

Fabulous

Posted 09-Sep-2017
What a great find in the most amazing part of London! The room was a work of art with plenty of tooom, something rarely found in London! Highly recommend
Comment from Hotel Management
11-Sep-2017 by The Team, Hotel Management
We love your review - thank you! Super to know you enjoyed our gorgeous style and our super location. See you again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Excellent base for a stay in the West End

Posted 29-Aug-2017
Pros: It's staff are the best thing about this hotel. They made you feel so welcome and very relaxed.
Location: Great shopping in the West End - only 5 minutes walk to Oxford Street.
The best thing about this hotel is it's staff. They are so friendly and made us feel welcome the minute we walked through the door. The room was spotlessly clean and very modern. The décor of the hotel is very quirky and we loved having cocktails in the Long Bar - would highly recommend this hotel.
Comment from Hotel Management
30-Aug-2017 by The Team, Hotel Management
Dear Sarah, Just wow! We loved your amazing words - this is exactly what we strive for, and so we're truly thrilled to know you loved your Sanderson experience. We can't wait to welcome you back again soon. Warmest wishes,
5 out of 5
Recommended
for Everyone
by A verified traveller from Essex

Theseguys take customer satisfaction veryseriously

Posted 24-Aug-2017
Pros: Service and customer satisfaction
Cons: Little pricey on mini bar but loved some of the products
Location: Hey its central London , everything you want is out there !
Nothing was to much trouble, brilliant service and warm wonderful people !
Comment from Hotel Management
25-Aug-2017 by The Team, Hotel Management
Dear PB, Wow, thanks for your amazing words! We're thrilled you felt right at home and marvelously well taken care of - that's what we strive for. We're all looking forward to welcoming you back again soon. Warmest wishes,