Rooms at 5 Hammersmith Road

Long story, short - Property manager claimed she didn't have our reservation and refused to let us stay there. Long story, long - She showed up when called and by the time she arrived there were three groups of people waiting to check in. One group she allowed. Us and another couple were told she didn't have our reservations. She might find a room for the other couple, but for us (with our 4 kids), she'd have to do something else. While she tended the other 2 bookings, another lady and her son arrived. They'd reserved a room at the Chelsea property, but were dismayed by its filth and refused to stay there. The owner (who owns both properties), sent them to stay at the Hammersmith. After arguing with the manager, the lady was given a room. Then the manager turns to us and tells us she has an empty room at Chelsea that she can give us. She gave sketchy directions (just hop off the bus, you can't miss it), refused to give us an address, and when asked if there was someone there to help us, told us to call when we got there and someone would be there soon. Being exhausted after an overseas flight with the prospect of traveling to another location with our luggage and four kids, and knowing the other lady's critique of the Chelsea apartment, we gave up and booked an apartment on AirBnB where we received excellent care and a nice room. We can't help but think this is the business model of this property. The whole "we don't have your reservation" was certainly a lie, as they didn

We arrived at the hotel entrance – which was unmarked and sandwiched between two other businesses, making it difficult to spot – with no instructions on how to enter. We called the number provided with the booking confirmation… no answer. Eventually a woman let us in, apparently much to her annoyance, and told us she had no record of our booking. Amazingly, she seemed to be blaming us for that. The woman disappeared for a while before returning to take us to our room, which looked nothing like the one pictured; this was drabber, less tidy and generally in far worse condition. The ‘canal view’ we were promised was actually a small view of an alleyway, while the other window had litter wedged up against the outside of it. The WiFi didn’t work, and when we asked the member of staff about it, she rudely informed us that she didn’t have time to fix the problem and that she ‘wasn’t an engineer’ anyway. Furthermore, the bed was uneven and uncomfortable, probably broken, and there were no towels provided – not even a hand towel in the shared bathroom, which also lacked a mirror… We were treated with no respect or courtesy and were misled about the room, its view and the WiFi. This was, by some distance, the worst hotel I’ve ever stayed at. Yes, it was cheap, but you don’t have to spend much more to stay at a hotel that delivers on its promises, offers basic amenities and treats its guests like, well, guests.

no wifi,no daily clean,all floor share one floor heating and hot water