Exterior

Reviews of Radisson Blu Vanderbilt Hotel, London

4 out of 5
Radisson Blu Vanderbilt Hotel, London
68-86 Cromwell Road, London, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 533 out of 1002 reviews" "
Rating 8 - Good. 325 out of 1002 reviews" "
Rating 6 - Okay. 91 out of 1002 reviews" "
Rating 4 - Poor. 35 out of 1002 reviews" "
Rating 2 - Terrible. 18 out of 1002 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anne Marie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location...cleanliness and staff helpfulness.
Stayed 5 nights in May 2024
Response from Aleksandr Rogovski Front Office Manager on 10 May 2024
Dear Anne Marie,Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay with us and that you found our location, cleanliness, and staff helpfulness to your satisfaction.Ensuring our guests have a comfortable and enjoyable experience is our top priority, and your feedback motivates us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future for another wonderful stay.Warm regards,

8/10 Good

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC unit was broken and they didn’t fix it during my stay.
Stayed 5 nights in May 2024
Response from Aleksandr Rogovski Front Office Manager on 9 May 2024
Dear Dale,Thank you for taking the time to share your feedback with us following your recent stay.We sincerely apologize for any inconvenience you experienced due to the broken AC unit. Ensuring the comfort of our guests is of utmost importance to us, and we regret that we were unable to resolve this issue during your stay.Please know that your comments have been shared with our maintenance team to address the AC unit promptly and prevent similar occurrences in the future. We appreciate your understanding and patience in this matter.We hope that despite this setback, you were able to enjoy the other aspects of your stay with us. Your feedback is invaluable to us as we continually strive to improve the guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

10/10 Excellent

Howard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. All staff members couldn't have been nicer and helpful. The morning breakfast was very good with many options. You have about a 5 minute walk to the Gloucester Underground station. This is an "old school" hotel in the best way - loads of atmosphere and charm.
Stayed 5 nights in Apr 2024
Response from Aleksandr Rogovski Front Office Manager on 6 May 2024
Dear Howard, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our staff members were able to make your experience memorable. Providing exceptional service is at the heart of what we do, and we're delighted that you found our team to be helpful and accommodating.It's fantastic to know that you enjoyed our morning breakfast selection and found it to be to your liking. We strive to offer a variety of options to cater to all tastes and preferences.We're also pleased to hear that you appreciated our hotel's convenient location, just a short walk from Gloucester Underground station. Accessibility is important to us, and we're glad you found it convenient for your travels.Thank you for your kind words about the atmosphere and charm of our hotel. We take pride in preserving its unique character while ensuring our guests have a comfortable and enjoyable stay.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,

10/10 Excellent

Jonathan, Golden Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, 3 minute walk to Gloucester Road Tube station. This station provides access to 3 lines, including the Piccadilly Line to Heathrow Airport. The area is also one of the most upscale in London—very safe. You can also walk to many sightseeing destinations such as: Hyde Park, Kensington Palace, V&A Museum, Harris’s, etc.
Stayed 4 nights in Apr 2024
Response from Stephanie A on 26 Apr 2024
Dear JonathanThank you for your glowing review of your recent stay at Radisson Blu Vanderbilt! It sounds like you had a fantastic experience. The convenient location near Gloucester Road Tube station and its accessibility to multiple lines, including the Piccadilly Line to Heathrow Airport, is definitely a plus. It's great to hear that you felt safe in the upscale area, and the proximity to various sightseeing destinations such as Hyde Park, Kensington Palace, and the V&A Museum must have made your stay even more enjoyable. We appreciate your positive feedback and hope to welcome you back soon for another wonderful stay!Kind Regards,Stephanie A.Reception Supervisor

8/10 Good

Ewa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second stay in the hotel was better then previous. Our first room was full of moths.We wouldn't get back to hotel but it was too late to change reservations, and when we got back we got better room (no moths)
Stayed 2 nights in Mar 2024
Response from Aleksandr Rogovski on 25 Apr 2024
Dear Ewa,Thank you for returning to our hotel and for taking the time to share your experience on Expedia. I'm relieved to hear that your second stay was an improvement over the first, and I apologize for the initial issue with moths in your room. We strive to maintain the highest standards of cleanliness and comfort, and clearly, we did not meet these standards during your first visit.I am glad, however, that we were able to resolve the issue by moving you to a better room for your subsequent stay. It's important to us that all our guests have a pleasant and comfortable experience, and your feedback is crucial in helping us improve our services.Thank you again for choosing to stay with us despite the initial setback. We hope to continue to have the opportunity to welcome you back in the future, ensuring each stay is better than the last.Warm regards,Aleksandr RogovskiFront Office Manager

8/10 Good

Mohammad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located nearby the bus and metro stations. comfortable beds and quiet place. safe neighborhood.
Stayed 2 nights in Apr 2024
Response from Aleksandr Rogovski on 24 Apr 2024
Dear Mohammad,Thank you for taking the time to leave a review on Expedia and for rating us 4 out of 5. We are pleased to hear that you found our location convenient and appreciated the comfort of our beds and the quietness of our environment. It's also reassuring to know that you felt safe in the neighborhood around our hotel.We continually strive to provide a welcoming and comfortable experience for all our guests, and your feedback is an important part of that process.We hope to have the pleasure of welcoming you back soon, aiming to make your next stay worthy of a 5-star rating.Warm regards,Aleksandr RogovskiFront Office Manager

10/10 Excellent

Patricia

Liked: Property conditions & facilities
The entire stay was so friendly and helpful. Given the opportunity we would stay here again
Stayed 2 nights in Apr 2024
Response from Aleksandr Rogovski Front Office Manager on 10 Apr 2024
Dear Patricia,Thank you for your outstanding feedback! We're thrilled to hear that you had a friendly and helpful experience during your stay with us.Ensuring that our guests feel welcomed and well-assisted is our top priority, and we're delighted that we succeeded in making your stay memorable.We're honored that you would choose to stay with us again given the opportunity. We look forward to welcoming you back and providing you with another exceptional experience.If there's anything specific you'd like for your next stay, please don't hesitate to let us know. Thank you for choosing to stay with us, and we can't wait to see you again soon!Kind regards, Aleksandr Rogovski Front Office Manager

10/10 Excellent

Charles

Stayed 7 nights in Mar 2024
Response from Aleksandr Rogovski on 29 Apr 2024
Dear Charles,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a wonderful stay.If there's anything specific that stood out to you or any areas where we can continue to improve, please feel free to let us know. Your feedback helps us ensure that every guest has a fantastic experience with us.We look forward to welcoming you back again soon!Best regards,Aleksandr RogovskiFront Office Manager

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a premium room at the hotel which was really well appointed and had some beautiful touches. The welcome at reception was very good and the breakfast perfect after a big night at the Royal Albert hall.
Stayed 1 night in Apr 2024
Response from Aleksandr Rogovski Front Office Manager on 8 Apr 2024
Dear Simon,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay in one of our premium rooms and that you found it to be well-appointed with beautiful touches. Providing a warm welcome and excellent service at reception is a top priority for us, and we're delighted to hear that you had a positive experience.We're also glad to hear that you enjoyed our breakfast offerings, especially after attending an event at the Royal Albert Hall. It's great to know that we could provide you with the perfect start to your day.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards,Aleksandr Rogovski Front Office Manager

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from Rafael G Reception Supervisor on 6 Apr 2024
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your feedback and are thrilled to hear that you had a wonderful experience during your stay with us.Your satisfaction is our utmost priority, and we're delighted that everything met your expectations. If there's anything specific that stood out to you or any aspects of your stay that you particularly enjoyed, we would love to hear more about it.We hope to have the pleasure of welcoming you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out to us.Once again, thank you for choosing us, and we look forward to seeing you again soon!Best regards,

10/10 Excellent

Maribelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very accommodating and very pleasant. I enjoyed my stay and would definitely recommend this hotel! Thank you!
Stayed 1 night in Mar 2024
Response from Aleksandr Rogovski Front Office Manager on 31 Mar 2024
Dear Maribelle,We are elated to hear about your recent experience at the Radisson Blu Edwardian Vanderbilt. Your positive endorsement is indeed a significant testament to our commitment to delivering excellent hospitality.It truly warms our hearts to know that you found our team to be accommodating and pleasant. It is our constant endeavour to provide our guests with a warm, friendly experience, and it's wonderful to know we hit the mark during your stay.Moreover, we are pleased that you enjoyed your stay with us and would recommend our hotel. Such positive feedback motivates us to continually strive for excellence. We look forward to welcoming you back in the future for another delightful stay.Kind regards,

4/10 Poor

Ewa

Travelled with family
So many moths in the room! We couldn't have a breakfast on our last day because we had to leave very early, I asked manager if we can get voucher for a future stay in 3 days since it was paid but it was absolutely out of question. Never had that problem in other hotels.
Stayed 3 nights in Mar 2024
Response from Stephanie A. on 30 Mar 2024
Dear Ewa,I'm sincerely sorry to hear about the issues you've faced during your recent stay with us at the Radisson Blu Edwardian Vanderbilt.Your feedback regarding the moth issue in your room is of great concern to us. Ideally, our hotel rooms should provide a comfortable and pest-free environment for our guests. I apologize if this was not your experience. As for the breakfast situation, I understand your frustration. While I cannot comment on the specifics of your situation due to my limited knowledge, our goal is always to provide flexible and accommodating services to our guests. However, I can assure you that we are committed to improving and maintaining high standards in all aspects of our hotel. Your feedback is invaluable in helping us achieve that goal.It's disheartening to hear that your experience with us fell short of expectations, especially when compared to your stays at other hotels. We hope that despite the issues, you would consider giving us another chance to offer you the quality stay you rightfully expect.Kind Regards,Stephanie A.Reception Supervisor

6/10 Okay

Aimee-Rose

Travelled with family
Liked: Cleanliness, staff & service
The check-in at this hotel was excellent, the lady was extremely welcoming and friendly and couldn’t have done much more to make it a seamless experience. Room was fine but honestly very average, have stayed in Radisson before and been much more blown away. Bathroom was small & shower more like a tap. Curtains didn’t close properly so light came in which was irritating, especially when trying to get back to sleep at 6am after the fire alarm wake up call. Decor is a bit dated and the bar is a bit lame for a hotel, I would personally expect a bit more options on the menu, especially alcohol free options as so many are opting for alcohol free now. Hotel location is fantastic, serviced by plenty of tube stops, close to Albert hall, really clean area, short walk to the museums. Fire alarm did go off at 5.30 due to another guests lack of responsibility, this absolutely can’t be helped so no complaints however - there was a gentleman frantically sorting the situation and his colleague who looked more inconvenienced by the concerned guests in his reception, he didn’t even acknowledge us when we first appeared. Didn’t bother to confirm it was a false alarm until prompted and just seemed irritated by us being worried. The Second Gentleman who was dealing with the room and investigating was however, fantastic and can’t thank him another. Check-out lady on reception was also very apologetic and very sweet. Breakfast was actually great & personally would recommend booking!
Stayed 1 night in Mar 2024
Response from Aleksandr Rogovski Front Office Manager on 25 Mar 2024
Dear Aimee-Rose,Your detailed feedback about your stay at Radisson Blu Edwardian Vanderbilt is much appreciated. It's a pleasure to hear that the check-in process was seamless, with our team member providing a welcoming and friendly service.However, it's unfortunate that certain aspects of your stay did not meet your expectations. We always strive to ensure comfort and satisfaction for all our guests, and we regret any inconvenience that may have been caused by the room decor, bathroom, or the bar options. We take your feedback seriously as we continually aim to improve our services and facilities.We are also sorry to hear about your experience with the fire alarm. We understand how this could have been disturbing and we assure you that we will look into the matter. We're pleased that the issue was promptly attended to by our staff, and we appreciate your understanding in this regard.Your positive remarks on our hotel location, cleanliness of the area, and proximity to important sites are truly heartening. Indeed, our hotel's location in South Kensington offers great accessibility to the city's attractions, including the Natural History Museum, V&A, Regent’s Park and Kensington High Street, all within a short walk. Gloucester Road tube station, just a stone’s throw away from the hotel, offers quick transport links with the Circle, District and Piccadilly Lines.We're also glad to know that you enjoyed our breakfast offerings which include a selection of fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options. We believe in providing a nutritious start to the day for our guests.Once again, thank you for your valuable feedback. We look forward to welcoming you back to our hotel for an improved experience in the future.Kind Regards,

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. No issues
Stayed 1 night in Mar 2024
Response from Aleksandr Rogovski on 18 Mar 2024
Dear Ian,Thank you so much for your wonderful feedback. We are thrilled to know that you had a great stay with us and that everything met your expectations. It's always our aim to ensure a comfortable and enjoyable experience for our guests. We hope to have the pleasure of hosting you again in the future!Warm regards,Aleksandr RogovskiFront Office Manager

10/10 Excellent

Gideon, Caesarea

Liked: Cleanliness, staff & service, amenities
Nice hotel, great satff, nice room, superb breakfast. One of two elevators been broken was not fixed and caused a bottle neck (looks liek a London thing)
Stayed 3 nights in Mar 2024
Response from Stephanie A on 17 Mar 2024
Dear Gideon,Your high rating and positive remarks about our hotel, staff, room, and breakfast at Radisson Blu Edwardian Vanderbilt are very much appreciated.It is delightful to learn that you found our breakfast superb. Our aim is to provide a varied and nutritious start to the day for our guests, and it's our pleasure to offer a diverse menu that includes everything from fresh fruits and granola to French toast and eggs Benedict, not to mention our delicious pastries.Regarding the elevator situation, please accept our apologies for the inconvenience it may have caused. It is not characteristic of the level of service our guests usually experience. Rest assured, we always strive to ensure all our facilities are in top condition for the enjoyment and convenience of our guests.We hope to welcome you back soon and continue to meet your expectations.Kind Regards,Stephanie A

8/10 Good

FIGEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Stephanie A on 17 Mar 2024
Dear Figen,It is truly gratifying to learn that your experience at Radisson Blu Edwardian Vanderbilt was rated as 'Good'. Your feedback is highly appreciated as it helps us understand your perceptions and expectations.Our goal is to provide an exceptional and memorable experience to all our guests. We strive to make every visit as comfortable and enjoyable as possible, and it is heartening to know we were able to meet that goal during your stay.In continual efforts to improve our services and offerings, your detailed insights would be very much welcome. We encourage you to share more about your experience, whether it was our welcoming environment, the amenities, or the attention to detail from our dedicated staff.We are looking forward to your next visit, and pledge to continue our commitment to delivering the high standards of service and hospitality that Radisson Blu Edwardian Vanderbilt is renowned for.Kind Regards,Stephanie A.Reception Supervisor

6/10 Okay

Christopher

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Air conditioner was not working. Just hot air. You had to be 5ft to have a shower. Very noisy. Was not offered the VIP expedia options. Went out for food but should still had been offered
Stayed 1 night in Mar 2024
Response from Stephanie A on 15 Mar 2024
Dear Christopher, Your feedback is highly regarded and we truly regret to hear about the concerns you had during your stay at Radisson Blu Edwardian Vanderbilt. The comfort of our guests is a matter of utmost importance to us. We are truly sorry to learn about the issue you had with the air conditioning. Our aim is to provide a perfect ambiance for our guests to relax and enjoy their stay.We understand the inconvenience caused due to the height of the shower. We strive to ensure that our facilities cater to all our guests, and we regret if this aspect didn't meet your expectations. The noise you mentioned is indeed a matter of concern, as we strive to provide a serene and peaceful environment for our guests. In reference to the VIP Expedia options, we certainly want all our guests to take advantage of all the services and amenities we offer. Please accept our apologies if you felt this was not offered to you. For future visits, we would like to assure you that our team will go above and beyond to make your stay enjoyable and we're here to assist in any way we can. We value your patronage and hope to welcome you back in the near future, where you can experience the seamless and satisfying stay we aim to provide for all our guests. Kind Regards,Reception Supervisor

10/10 Excellent

Gideon, Caesarea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room excellent breakfast kind staff
Stayed 1 night in Mar 2024
Response from Stephanie A on 15 Mar 2024
Dear Gideon,It's a pleasure to read your review of your stay at the Radisson Blu Edwardian Vanderbilt. We are thrilled to know that you found our room to your liking and enjoyed our specially curated breakfast spread.Our goal is to provide our guests with a delightful start to their day. We strive to offer a varied breakfast selection that includes fresh fruits, granola, yogurt and superfoods, alongside hearty cooked options, French toast, eggs Benedict, and a variety of delicious pastries. It’s heartening to know that you found it excellent.Moreover, we're pleased that our team's kindness left a positive impression on you. We firmly believe in extending professional and courteous service to all our guests and it is encouraging to know that our efforts have been recognized.Thank you for choosing to stay with us and for sharing your experience. We look forward to welcoming you back for another memorable stay in the future.Kind Regards,Stephanie A.Reception Supervisor

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gil was at reception for our check in. Very professional and greeted us warmly. We had a nice room on main level and they were attentive to our requests. Great for walking to Victoria and Albert Museum, Museum of Natural History. WaitRose,Boots within walking for snacks, food and pharmacy. Would stay again. Scoff&Banter restaurant is adjacent -walk through from hotel and they serve excellent fish and chips!
Stayed 2 nights in Feb 2024
Response from Stephanie A on 15 Mar 2024
Dear Andrea,I'm pleased to hear that you had a wonderful stay with us at the Radisson Blu Edwardian Vanderbilt. It's always a delight to know that our guests have appreciated the warm reception, professionalism, and attention to detail we strive to provide.Gil, our receptionist, will be particularly happy to hear that his efforts made your check-in experience positive.It's promising to know that the location was ideal for your needs, making it convenient for you to visit the Victoria and Albert Museum and the Museum of Natural History, as well as access amenities such as WaitRose and Boots for snacks and pharmacy needs. Our hotel indeed enjoys a prime location in South Kensington, close to Regent’s Park, Knightsbridge, and Chelsea, which makes it an excellent choice for guests who wish to explore these areas.We're also thrilled that you enjoyed your dining experience at our adjacent restaurant, Scoff & Banter. It's indeed a fantastic place to enjoy modern European cuisine, including the fish and chips you've praised.We're so pleased to hear that you'd choose to stay with us again. It's been our pleasure to be your chosen accommodation in London, and we look forward to welcoming you back whenever your travels bring you our way.Kind Regards,Stephanie A.Reception Supervisor

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location and good value.
Stayed 1 night in Mar 2024
Response from Aleksandr Rogovski on 11 Mar 2024
Dear Susan,Thank you for your wonderful review and for awarding us a perfect rating! We're thrilled to hear that you found our location to be convenient and that you felt you received good value during your stay.It's always our goal to provide a memorable and comfortable experience for our guests, and we're delighted we could achieve this for you. Your kind words are greatly appreciated and serve as encouragement for our entire team.We look forward to welcoming you back to our hotel in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to reach out.Best regards,Aleksandr RogovskiFront Office Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Aleksandr Rogovski on 5 Mar 2024
Dear David,Thank you for your positive rating of 5 out of 5 on Expedia. We are truly delighted to know that you had an enjoyable experience with us. It's always heartening to receive such high ratings, as it reaffirms our commitment to delivering exceptional service.We're constantly working to create memorable experiences for our guests, and your feedback is an essential part of that process. It would be wonderful to hear more about what aspects of your stay stood out as particularly enjoyable or if there were any specific experiences that made your time with us special.Thank you once again for choosing our hotel for your stay. We look forward to the opportunity to welcome you back in the near future for another exceptional experience.Warm regards,Aleksandr RogovskiReception Manager

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
It was so central to where we needed to be. The only fault with the room was a constant loud humming noise all through the night which kept me awake all night 💤
Stayed 1 night in Mar 2024
Response from Aleksandr Rogovski on 5 Mar 2024
Dear Debra,Thank you for taking the time to leave a review about your recent stay with us. We are pleased to hear that you found our location central and convenient for your needs.However, we sincerely apologize for the inconvenience caused by the loud humming noise in your room. Ensuring a peaceful and comfortable night's sleep for our guests is a top priority, and we regret that this was not your experience. We are committed to investigating and addressing this issue promptly to prevent similar occurrences in the future.Should you decide to stay with us again, please do not hesitate to contact our reception team directly for any concerns. We are here to ensure your stay is as comfortable and enjoyable as possible.Thank you again for sharing your feedback, and we hope to have the opportunity to welcome you back and provide a more restful experience.Warm regards,Aleksandr RogovskiReception Manager

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely situated for several attractions and transportation would use it again
Stayed 2 nights in Feb 2024
Response from Aleksandr Rogovski on 1 Mar 2024
Dear Eric,Thank you for your positive review and for choosing our hotel for your stay. We are thrilled to hear that our location conveniently situated near various attractions and transportation options contributed positively to your experience.Your willingness to use our services again is the highest compliment we could receive. Our team works diligently to ensure our guests have a comfortable and enjoyable stay, and it's heartening to know we have succeeded in this regard.We look forward to welcoming you back in the future and promise to continue providing the high standard of service you've experienced. Should you have any specific requests or need assistance for your next visit, please do not hesitate to reach out.Thank you again for your kind words, and see you soon!Best regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Stephanie

Travelled with partner
Liked: Property conditions & facilities
Staff very friendly very good breakfast close to Gloucester Road station so convenient location
Stayed 2 nights in Feb 2024
Response from Stephanie A on 25 Feb 2024
Dear Stephanie,Your glowing review is much appreciated. It is indeed heartening to hear that you found our staff friendly and the breakfast to your liking. Our location near Gloucester Road station is certainly advantageous and we're glad you found it convenient for your stay.As you may have discovered during your stay, our desirable South Kensington location also puts us in close proximity to a plethora of popular London attractions. The Natural History Museum, V&A, Regent’s Park and Kensington High Street are all just a short walk away, making it easy for our guests to explore and enjoy the city.In addition to providing a convenient location, we strive to offer a range of dining options that set our guests up for the day. Our breakfast spread is designed to cater to varying tastes, featuring everything from fresh fruits, granola, and yogurt to cooked options, French toast, eggs Benedict, and a selection of delicious pastries.We hope to have the pleasure of welcoming you back to the Radisson Blu Edwardian Vanderbilt in the future.Kind Regards,Reception Supervisor

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very warm welcome from the Reception staff at this hotel. They had a room available earlier than check-in, so let us take occupation. The standard room is quite small but the beds are very comfortable and equipped with tea/coffee and quality toiletries. Great location for the Natural History, Science and V & A museums, and of course Harrods and Kensington Gardens. I would definitely stay again.
Stayed 1 night in Feb 2024
Response from Aleksandr Rogovski on 23 Feb 2024
Dear Julie,Thank you for sharing your experience with us. We're thrilled to hear that you received a warm welcome from our reception staff and that we were able to accommodate an early check-in for you. Our team always strives to make our guests' stays as comfortable and convenient as possible.It's great to know that you found the beds in your standard room comfortable and that you appreciated the tea/coffee facilities and quality toiletries provided. We understand the importance of these small details in enhancing the overall experience of our guests.We're also glad to hear that our location was ideal for your visit, being close to the Natural History, Science, and V & A museums, as well as Harrods and Kensington Gardens. It's wonderful to know that you would choose to stay with us again, and we look forward to welcoming you back in the future.If there's anything we can do to make your next stay even better, please feel free to let us know.Warm regards,Aleksandr RogovskiReception Manager

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a good position with Gloucester Road tube station nearby and the Natural History and V and A museums are within walkable distance. Also close to plenty of restaurants. The staff at the hotel were helpful, and polite. Our standard room was OK for one night but the road noise was intrusive and the bathroom was very, very small.
Stayed 1 night in Feb 2024
Response from Aleksandr Rogovski on 22 Feb 2024
Dear Anthony,Thank you for taking the time to share your experience with us on Expedia. We are glad to hear that you found our hotel's location convenient, being close to Gloucester Road tube station and within walking distance to the Natural History and V&A museums, as well as a variety of restaurants.We appreciate your kind words about our staff. Our team strives to provide warm and helpful service, and it's gratifying to know that we met your expectations in this regard.Regarding your room, we understand your concerns about the road noise and the size of the bathroom. We are continuously working on improving the comfort of our rooms and are sorry that these aspects affected the quality of your stay. Please rest assured that we take your feedback seriously and will consider it in our ongoing efforts to enhance our guest experience.Should you choose to stay with us again, please feel free to request a quieter room away from the road. Our team would be more than happy to accommodate your preferences to ensure a more comfortable and restful visit.Thank you once again for your feedback. We hope to have the opportunity to welcome you back for a more pleasant and comfortable stay in the future.Warm regards,Aleksandr RogovskiReception Manager

6/10 Okay

KERRY-ANN

Liked: Staff & service
Stayed 3 nights in Feb 2024
Response from Aleksandr Rogovski on 21 Mar 2024
Dear KERRY-ANN,Thank you for taking the time to leave a review on Expedia, rating us with 3 out of 5 stars. While I'm glad we were able to provide some aspects of a satisfactory stay, it's clear that we didn't fully meet your expectations.I'm eager to learn more about your experience so that we can address any shortcomings and improve for the future. If you could share specific feedback about what aspects of your stay could have been better, it would be greatly appreciated. Your insights are invaluable in helping us enhance our service and facilities.We strive for excellence in every guest interaction, and I hope we have the opportunity to welcome you back, aiming for a much-improved experience next time.Best regards,Aleksandr RogovskiFront Office Manager

6/10 Okay

Navneet

Travelled with family and small children
Liked: Cleanliness
Convenient location, 5 minutes away from underground station and convenience stores. The front door to the hotel is supposed to be automatic, however it is locked most of the times and staff don’t pay attention if you are waiting to get in. We had to wait outside many times and had to almost bang on the doors to get the staff’s attention. The rooms are cramped. We had a family room. The sofa bed was made of 2 twins with a huge gap in between. My child’s leg got stuck in there while asleep. The heating/cooling unit is so loud. The guest experience manager was the only saving grace. He was very kind and understanding.
Stayed 3 nights in Feb 2024
Response from Aleksandr Rogovski on 15 Feb 2024
Dear Navneet,Thank you for sharing your feedback regarding your recent stay at our hotel. We are glad to hear that you found our location convenient and close to the underground station and local amenities.However, we are truly sorry to hear about the issues you faced, particularly with the front door access and the discomfort experienced with the sofa bed in your family room. Your experience does not reflect the high standard of guest service and comfort we strive to provide, and for this, we sincerely apologize.We have noted your comments about the noise from the heating/cooling unit and will investigate this matter to ensure our rooms offer a peaceful environment for our guests. Additionally, we will address the issue with the automatic door to ensure it operates smoothly and our staff remains vigilant to assist guests promptly.We are, however, pleased to know that our guest experience manager was able to provide you with the understanding and kindness you deserve. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future for a more positive experience.Warm regards,Aleksandr RogovskiReception Manager

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for royal albert hall rooms on the small side
Stayed 1 night in Feb 2024
Response from Aleksandr Rogovski on 13 Feb 2024
Dear Michelle,Thank you for sharing your review on Expedia. We're glad to hear that you found our location convenient for visiting the Royal Albert Hall. Our goal is always to provide a comfortable and convenient base for our guests' adventures in the city.We appreciate your feedback regarding the size of our rooms. We understand that room size is an important aspect of comfort for many guests. Please know that we offer a variety of room sizes, and we would be more than happy to assist you in selecting a room that better suits your needs for any future visits.Thank you again for choosing to stay with us. We look forward to the opportunity to welcome you back, aiming to provide an experience that fully meets your expectations.Warm regards,Aleksandr RogovskiReception Manager

10/10 Excellent

marisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Location was AMAZING, staff was so friendly and helpful, bed was a great size and comfy.
Stayed 6 nights in Dec 2023
Response from Aleksandr Rogovski on 13 Feb 2024
Dear Marisa,Thank you for your wonderful review and for choosing our hotel for your stay. We are thrilled to hear that you found our location amazing and our staff friendly and helpful. Our team is dedicated to providing the best service and ensuring our guests feel welcome and comfortable during their stay.It's also great to know that you found the bed to your liking in terms of size and comfort. We understand how important a good night's sleep is, especially when traveling, and we're glad we could provide that for you.Your positive feedback is a great encouragement to all of us here. We strive to maintain high standards of service and hospitality, and it's rewarding to know that we are on the right track.Thank you once again for staying with us. We look forward to welcoming you back in the future and hope to continue exceeding your expectations.Warm regards,Aleksandr RogovskiReception Manager

8/10 Good

Chloe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could do with a little spruce up but staff are really friendly, beds were super comfy and everything was easy to get to either on foot or from Gloucester Road tube!
Stayed 1 night in Feb 2024
Response from Aleksandr Rogovski on 13 Feb 2024
Dear Chloe,Thank you for sharing your review on Expedia. We are glad to hear that you found our staff friendly and the beds super comfy during your stay. Our team is committed to providing a welcoming and comfortable experience, and it's great to know we were able to meet your expectations in these areas.We also appreciate your feedback regarding the need for a little sprucing up. We are continually working to improve and update our facilities to enhance our guests' experiences. Your comments are invaluable to us and will be taken into consideration as we make future enhancements.It's wonderful to hear that you found our location convenient for both walking and accessing the Gloucester Road tube, making your travels around the city easier.Thank you again for staying with us, and we hope to welcome you back soon, offering an even better experience.Warm regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convenient/safe location , wonderful and friendly staff as well
Stayed 7 nights in Feb 2024
Response from Aleksandr Rogovski, Reception Manager on 11 Feb 2024
Your heartwarming comments about your stay at Radisson Blu Edwardian Vanderbilt have brought smiles to our faces. It is delightful to hear that our convenient location and friendly staff were able to contribute to a memorable stay for you.Our establishment indeed prides itself on its prime location in the charming neighbourhood of South Kensington, London. It provides close proximity to wonderful sites such as the Natural History Museum, V&A, Regent’s Park, and Kensington High Street. We are thrilled that you found it convenient and safe.Moreover, we are pleased to hear that our staff made a positive impact on your stay. Their friendliness and dedication to service are qualities we hold dear.We hope to have the pleasure of welcoming you back to the Radisson Blu Edwardian Vanderbilt soon, where we assure you of our continued commitment to excellent service and memorable experiences.Kind Regards,

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt right at home on arrival - the man on reception greeted us warmly and was really helpful and friendly. We were short of a couple of towels and a needed a window opening and this request was dealt with straight away. Will use this place again.
Stayed 1 night in Feb 2024
Response from William Treacher Front Office Manager on 10 Feb 2024
It is a joy to read about your recent experience at the Radisson Blu Edwardian Vanderbilt. Your kind words about our friendly and helpful reception staff are greatly appreciated. We strive to create a welcoming atmosphere, from the moment our guests arrive and throughout their stay, and it is wonderful to know that we have achieved this for you.Your commendation of our prompt response to your request for additional towels and window adjustment is greatly valued. It is our utmost priority to ensure that our guests' needs are met swiftly and efficiently, creating a seamless and comfortable stay.It is fantastic to hear that you are considering using our hotel again. With our prime location in South Kensington, we are a perfect base for exploring London's iconic sights, including Regent’s Park, Knightsbridge and Chelsea.Once again, thank you for sharing your positive feedback. We look forward to welcoming you back on your next visit to London.Kind Regards,

6/10 Okay

Paola

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Rafael G, Reception Supervisor on 10 Feb 2024
It's clear from your rating that your recent visit to Radisson Blu Edwardian Vanderbilt didn't completely meet your expectations. While we're grateful that you've taken the time to share your rating with us, we're naturally disappointed to receive a score of 6 out of 10, as we are committed to providing a top-notch service to all our guests.Our team is dedicated to ensure that the services we provide are of the highest quality, and your feedback is essential for us to continually improve. Although we're unable to address specific issues due to the nature of your review, we hope that on your next visit, you'll notice improvements that reflect our commitment to excellence.We certainly hope to have another chance to leave a more positive impression and to provide you the exceptional experience that you deserve on your next visit to Radisson Blu Edwardian Vanderbilt.Kind Regards,

10/10 Excellent

Royston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exactly as described. Friendly staff and location is perfect for underground/national history museum/royal Albert hall.
Stayed 1 night in Feb 2024
Response from Aleksandr Rogovski on 5 Feb 2024
Dear Royston,Thank you for your excellent review and the 5 out of 5 rating on ebookers. We are delighted to hear that your room met your expectations and that you found our staff friendly and the location perfect for your needs, especially its proximity to the underground, the National History Museum, and the Royal Albert Hall.Our team is dedicated to providing a welcoming and comfortable environment, and it's truly rewarding to know that we succeeded in making your stay enjoyable. We take pride in ensuring our guests have a seamless experience, and your feedback is a wonderful affirmation of our efforts.Thank you again for choosing our hotel. We look forward to welcoming you back in the future and hope to continue providing you with exceptional service and a memorable stay.Warm regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Matt

Stayed 2 nights in Jan 2024
Response from The Vanderbilt on 3 Feb 2024
Your brief yet powerful "10 out of 10" review truly speaks volumes. It is nothing short of delightful to know that your recent stay at the Radisson Blu Edwardian Vanderbilt lived up to your expectations.Here at the Vanderbilt, our entire team works diligently to provide an unparalleled experience that encapsulates comfort, convenience, and top-notch service. It is rewarding to see these efforts reflected in your high rating.Your feedback is invaluable as it serves as encouragement to our team, reaffirming our commitment to delivering exceptional experiences for all our guests.Looking forward to welcoming you back on your next visit.Kind Regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Simon

Stayed 1 night in Jan 2024
Response from The Vanderbilt on 3 Feb 2024
Your brief yet powerful "10 out of 10" review truly speaks volumes. It is nothing short of delightful to know that your recent stay at the Radisson Blu Edwardian Vanderbilt lived up to your expectations.Here at the Vanderbilt, our entire team works diligently to provide an unparalleled experience that encapsulates comfort, convenience, and top-notch service. It is rewarding to see these efforts reflected in your high rating.Your feedback is invaluable as it serves as encouragement to our team, reaffirming our commitment to delivering exceptional experiences for all our guests.Looking forward to welcoming you back on your next visit.Kind Regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent stay and only a short walk to the RAH. Would definitely recommend this hotel.
Stayed 1 night in Jan 2024
Response from Aleksandr Rogovski on 30 Jan 2024
Dear Nigel,Thank you for your excellent review and the 5 out of 5 rating on Expedia. We are thrilled to hear that you had an excellent stay with us and found our hotel's proximity to the Royal Albert Hall to be conveniently close for your needs.Your recommendation means a great deal to us. We strive to provide a welcoming and comfortable environment for all our guests, and it's rewarding to know that we were able to meet your expectations.We look forward to the opportunity to welcome you back in the future and hope to continue providing you with exceptional service and a memorable experience.Warm regards,Aleksandr RogovskiReception Manager

6/10 Okay

Allan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location but book the right type of room
Great location, great food and bar and it’s very welcoming at reception and the rooms are good Only issues - took 3 attempts to get a key card coded and it was a hell of a walk back each time, the hairdryer had blown and was only doing cold air and the sink in the bathroom had a bad crack in it. Don’t expect a view we every room we had frosted glass that was covering a central service corridor that obviously had air con units in. Not big things and everyone enjoyed it but next time I will look to upgrade the room if possible
Stayed 1 night in Jan 2024
Response from Stephanie A on 28 Jan 2024
It's a pleasure to read about your experience at the Radisson Blu Edwardian Vanderbilt. We are delighted to hear that you found the location to your liking. Indeed, our hotel is a stone's throw from some of London's most iconic sites such as the Natural History Museum, V&A, and Kensington High Street. It's also reassuring to know that you enjoyed our food and found our reception welcoming.Please accept our apologies for the inconveniences you experienced with the key card and the amenities in your room. It is not the standard we aspire to deliver. We understand the importance of providing a seamless experience for our guests, and your feedback informs us of the areas where we can improve.In regards to the view, we appreciate your understanding that not all rooms may have an exterior view due to the architectural design of our historic building. However, we will ensure to note your preference and do our best to accommodate it on your next visit. We are thrilled that you enjoyed your stay overall and are considering an upgrade for your next visit. We assure you that our higher category rooms come with additional benefits that we believe will enhance your experience further. Once again, we appreciate your feedback as it helps us continue to improve our services. We look forward to welcoming you back to Radisson Blu Edwardian Vanderbilt, ideally located in the heart of South Kensington.Kind Regards,Reception Supervisor

10/10 Excellent

Kikelomo

Liked: Cleanliness, staff & service, property conditions & facilities
More tissue in the bathroom.
Stayed 1 night in Jan 2024
Response from Stephanie A on 28 Jan 2024
Dear Kikelomo,Your feedback brings joy to our hearts and we're delighted to see your perfect rating of our establishment, Radisson Blu Edwardian Vanderbilt. Providing an outstanding experience for our valued guests is always at the forefront of our objectives.It is interesting to note your suggestion about the provision of more tissue in the bathroom. We always strive to anticipate and cater to the various needs of our guests, and your comment certainly gives us a valuable perspective on this matter.Although I cannot promise any specific actions or changes, please rest assured that we take guest feedback seriously and always look for ways to improve our services in line with guest preferences. Thank you once again for your input. We're looking forward to welcoming you back in the near future and hope to exceed your expectations on your next visit.Kind Regards,Reception Supervisor

10/10 Excellent

Sarah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location (was doing some research at the Natural History Museum down the street), great staff, and I enjoyed the hearty breakfast buffet that was available each day. Very pleasant stay.
Stayed 4 nights in Jan 2024
Response from Stephanie A on 22 Jan 2024
Dear Sarah,It is wonderful to read your kind review of your stay at the Radisson Blu Edwardian Vanderbilt. We are pleased to hear that you found our location to be convenient for your research at the Natural History Museum. Being situated in the heart of South Kensington indeed gives our guests easy access not only to the museum but also to other iconic sights such as V&A, Regent’s Park, and Kensington High Street.Moreover, your positive remarks about our staff are highly appreciated. Our team constantly strives to provide our guests with the highest level of service and it is heartening to know that you've noticed their efforts.We are also delighted that our breakfast offerings added to your pleasant stay. We believe that a good day starts with a good breakfast, hence we offer a variety of options - from fresh fruits, granola, yogurt and superfoods, to hearty cooked options and delicious pastries to cater to the diverse palates of our guests.Once again, thank you for taking the time to share your experience. We look forward to welcoming you back on your next visit, perhaps for another research trip or simply to enjoy the many attractions around our hotel.Kind Regards,Reception Team Leader

6/10 Okay

kamel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Building is old. Heating was not working properly
Stayed 1 night in Jan 2024
Response from Stephanie A on 22 Jan 2024
Dear Kamel,Your feedback is greatly appreciated, and it's regrettable to learn that your stay at the Radisson Blu Edwardian Vanderbilt did not fully meet your expectations.Our historic building indeed possesses a unique charm, and we strive to ensure that all our facilities, including the heating system, are up to par with modern comforts. We apologize if you experienced any discomfort due to any heating issues during your stay. It is our highest priority to provide a warm and welcoming environment for all of our guests, so your feedback is invaluable in helping us maintain the high standards we set for ourselves. Rest assured, we are always working on improving our services and amenities to suit the needs of our guests.We hope to have the opportunity to welcome you back to our hotel in the future, where we aim to provide you with a more satisfactory and comfortable experience.Kind Regards,Reception Team Leader

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Aleksandr Rogovski Reception Manager on 17 Jan 2024
Dear Valued Guest,It is wonderful to know that you have rated your experience at Radisson Blu Edwardian Vanderbilt as "10 out of 10". Your positive rating serves as an affirmation of the effort we put in to ensure our guests have a memorable experience.We strive to maintain high standards in all areas of our service, and it's always gratifying to hear when we have succeeded in providing an exceptional visit.Your feedback is invaluable to us, as it encourages us to continue working diligently towards exceeding our guests' expectations. We hope to have the pleasure of welcoming you back in the near future.Kind Regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Alexander, Bicester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aleksandr Rogovski on 13 Jan 2024
Dear Alexander,Thank you for your excellent rating on Expedia. We are thrilled to see that you rated your experience at our hotel with 5 out of 5. It's wonderful to know that we were able to meet your expectations and provide you with a satisfying stay.Your feedback is greatly appreciated, as it encourages us to continue delivering high-quality service and a comfortable experience for all our guests. We take pride in our commitment to guest satisfaction and are delighted to have achieved this with your stay.Thank you once again for choosing our hotel. We look forward to the opportunity to welcome you back in the future and hope to continue providing you with exceptional service.Warm regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with the stay.
Happy with the stay.
Stayed 2 nights in Jan 2024
Response from Aleksandr Rogovski on 13 Jan 2024
Dear Adam,Thank you for your wonderful review and the perfect score on Hotels.com. We are delighted to hear that you were happy with your stay at our hotel.It's always our goal to ensure our guests have an enjoyable and comfortable experience, and your feedback is a testament to our team's efforts. We take great pride in providing excellent service and a welcoming environment.Thank you again for choosing our hotel, and we look forward to welcoming you back in the future. We hope to continue providing you with an experience that meets and exceeds your expectations.Warm regards,Aleksandr RogovskiReception Manager

2/10 Terrible

zahra, danville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel and very deceptive description. Not even 2 star worthy
Stayed 5 nights in Dec 2023
Response from Aleksandr Rogovski on 11 Jan 2024
Dear Zahra,I am genuinely sorry to learn that your recent stay at our Radisson Blu Edwardian Vanderbilt hotel did not meet your expectations. It is always our aim to provide an enjoyable and comfortable experience for all our guests, and it is disappointing to hear that we fell short on this occasion.Although we strive to maintain the highest standards, it seems that we did not succeed in making your stay memorable for the right reasons. Your feedback is essential in highlighting areas where we could improve.We may not be able to change the past experience, but we certainly hope for an opportunity to serve you again in the future, with the aim to offer the quality and hospitality that are typically expected of us.Kind Regards,Reception Manager

8/10 Good

Mark

Stayed 2 nights in Jan 2024
Response from Aleksandr Rogovski on 30 Jan 2024
Dear Mark,Thank you for taking the time to rate your recent stay with us on Expedia. We are pleased to see that you have given us a 4 out of 5 rating, and we appreciate your feedback. It's always our aim to provide the best possible experience for our guests, and your review is crucial in helping us understand how we are performing.If there are any specific aspects of your stay that you particularly enjoyed or areas where you feel we could improve, we would be grateful to hear from you. Detailed feedback from our guests is invaluable in guiding our efforts to enhance our service and facilities.Thank you once again for choosing our hotel, and we hope to have the opportunity to welcome you back in the future. We aim to provide you with an experience that not only meets but exceeds your expectations, striving for a 5 out of 5 on your next visit.Warm regards,Aleksandr RogovskiReception Manager

10/10 Excellent

Erik, rockland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Close to tube station. Hotel was clean and quiet. Room was good. Staff was friendly. Breakfast was very good. I would certainly stay here again.
Stayed 4 nights in Jan 2024
Response from Stephanie A on 8 Jan 2024
Thank you for your kind review of the Radisson Blu Edwardian Vanderbilt and for taking the time to share your experience with us. We are very pleased to hear that you enjoyed our convenient location, clean and quiet hotel, pleasant room and friendly staff. We particularly appreciate your positive feedback about breakfast as we strive to offer a selection of fresh fruits, granola, yogurt and superfoods, as well as hearty cooked options, French toast, eggs Benedict, delicious pastries and more.It is also wonderful to hear that you would be keen to stay with us again. The Vanderbilt is located in London’s desirable neighbourhood of South Kensington, close to Regent’s Park, Knightsbridge and Chelsea; enabling our guests to visit the Natural History Museum, V&A, Regent’s Park and Kensington High Street all within a few minutes' walk away.We hope you will visit us again soon and thank you for choosing the Radisson Blu Edwardian Vanderbilt.Kind RegardsReception Team Leader

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie A on 8 Jan 2024
Thank you for taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience at Radisson Blu Edwardian Vanderbilt. We always strive to provide the best possible experience for our guests, and we are glad that we exceeded your expectations. We look forward to welcoming you back soon.Kind Regards,Reception Team Leader

8/10 Good

Serhat

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Radisson Blue Edwardian Vanderbilt Hotel, London
As a first impression, the single room where I stayed was super tinny. It was difficult to move around even in the shower cabin. The location of the hotel was super convenient for me. Also the breakfast was just amazing with full English breakfast and fresh fruit juices and nice coffee. Hotel staff was very kind and helpful. I had a problem with returning the deposit amount after my stay. I have been told it was going to be 50 GBP but I have been charged 69 GBP deposit and it hasn't been returned yet after 3 weeks. Still trying to sort it out.
Stayed 9 nights in Dec 2023
Response from Stephanie A on 8 Jan 2024
Thank you for taking the time to provide us with your feedback on your recent stay with us at the Radisson Blu Edwardian Vanderbilt. We are delighted to hear that you enjoyed our convenient location near Regent’s Park, Knightsbridge and Chelsea, and that our breakfast set you up for the day with a selection of fresh fruits, granola, yogurt, superfoods, delicious pastries and more. We understand your disappointment in the size of the single room you stayed in; however we strive to provide all guests with a warm welcome and comfortable stay within our carefully designed spaces.We further apologize for any confusion regarding your deposit amount. Our commitment is to provide a reliable service that meets our guests' expectations at all times. In line with this commitment we are more than happy to research this matter further and ensure a swift resolution. Please do not hesitate to contact us directly should you require any assistance or information in this regard.Once again thank you for choosing Radisson Blu Edwardian Vanderbilt as your accommodation choice during your visit in London. We hope that you had an enjoyable visit and hope that it will be possible for you to join us again soon so you can enjoy all of the attractions close by - from Natural History Museum to V&A or Kensington High Street - each only a few minutes’ walk away from our hotel.Kind Regards,Reception Team Leader